3

(KM in the Performance Excellence Criteria)

Demming Prize Dr.W.Edeards

Deming

Dr. Curt Reimann

If Japan Can, Why Cant We ?

..1987

The Malcolm Baldrige National
Quality Award (MBNQA)

.. 1988

16

The European Foundation for Quality Management

(EFQM) .. 1988
The Singapore Quality Award
(SQA) for Business Excellence Singapore Productivity
and Standard Board (PSB) .. 1994

Thailand Quality Award (TQA)

The Malclm Baldrige National Quality Award (MBNQA)

.. 2545

... ..

.. 2546

.. 2003

19 23

TQA

3.1

TQA

1
120
1.1
70
1.2
50
2
80
2.1
40
2.2
40

 3.1

4
80
4.1
40
4.2
40
5
100
5.1
40
5.2

30
5.3
30
6
110
6.1
80
6.2
30
7

400
7.1
70
7.2
70
7.3
65
7.4
65

7.5
65

1,000
3.1 4

(Measurement,Analysis and Knowledge

Management) 2003

2002 Information and Analysis

4.2
(Information and Knowledge

Management) 2002
Information Management

4.2
(40 )

1)

2 )

3)

1)

(Indentification)
(Best Practices)

2)

(Comparative Data)

(Process Benchmarking,Best Practice)

3-5

High Performance Organization HPO

MBNQA
TQA


TQA
7 400 1,000

MBNQA 450

Performance

(Nonfinancial)
(Financial)
MBNQA
Performance Excellence
3

1)

2) (Oraganizational

Effective ness) (Oraganizational

Capability)
3)

Balanced Scorecard

1)

(Financial & Customer Perspectives) 2 )

(Internal

Perspertives )
(Learning and Growth
Perspectives) 3)

MBNQA

Harvard Business school Cass Study

MBNQA
Case Study

MBNQA

www.baldrige.nist.gov
website National Institute of Standards and Technology

TQA

 www.tqa.or.th
Website