Chng 5. C S CA HNH VI NHM .......................

113

MC LC

I.

Khi nim v phn loi nhm .................................... 113

II. L do v cc giai on hnh thnh, pht trin nhm ..... 115

Li ni u ................................................................................. 3
Chng 1. TNG QUAN V HNH VI T CHC ............ 5

III. Cc yu t nh hng n hnh vi c nhn trong

nhm .......................................................................... 116

Hnh vi t chc v vai tr ca hnh vi t chc ............. 5

IV. Quyt nh nhm ....................................................... 128

II. Chc nng ca hnh vi t chc .................................... 10

Chng 6. LNH O V QUYN LC ........................ 136

I.

Lnh o v quyn lc: khi nim, mi quan h

v s khc bit ........................................................... 136

III. Quan h gia HVTC vi cc mn khoa hc khc ....... 12

I.

IV. Hnh vi t chc vi nhng thch thc v c hi

ca t chc ................................................................... 16

II. Cc hc thuyt v lnh o ........................................ 142

III. Cc loi quyn lc v c s ca chng ...................... 157

V. i tng, nhim v v ni dung mn hc hnh

vi t chc ..................................................................... 27

Chng 7. GIAO TIP TRONG T CHC ..................... 161

Chng 2. C S CA HNH VI C NHN .................... 31

I. Giao tip.................................................................. 161

Thi i ........................................................................ 32

II. Xung t ................................................................ 179

II. Tnh cch ..................................................................... 37

III. m phn ............................................................. 190

III. Nhn thc ..................................................................... 48

Chng 8. C CU T CHC .......................................... 199

I.

IV. Hc hi......................................................................... 54
Chng 3. RA QUYT NH C NHN ............................ 57

I.

Khi nim, tm quan trng ca c cu t chc.......... 199

Qu trnh ra quyt nh hp l ..................................... 57

II. Cc yu t then cht cn quan tm khi thit k c

cu t chc ................................................................. 202

II. Ra quyt nh c nhn trn thc t .............................. 63

III. Cc m hnh t chc ph bin ................................... 216

III. Nng cao tnh sng to trong vic ra quyt nh c nhn ... 80

IV. Nhng nhn t nh hng ti s la chn c cu

t chc........................................................................ 225

I.

Chng 4. TO NG LC CHO NGI LAO

NG....................................................................................... 86
I.

ng lc ca c nhn trong t chc ............................ 86

II. Cc hc thuyt v to ng lc .................................... 89

III. To ng lc trong cc t chc Vit Nam .................. 104
281

Chng 9. VN HO T CHC................................. 232

I.

Khi nim vn ho t chc ........................................ 232

II. Tc ng ca vn ho ti hnh vi nhn vin v t

chc ............................................................................ 237
282

III. Cc loi vn ho t chc ............................................ 241

Gio trnh Hnh

IV. Sng to v bo tn vn ho ...................................... 243

vi t chc

V. Vn ho t chc c th thay i, kim sot c

khng?........................................................................ 255
VI. Phng php thay i vn ho t chc ...................... 257
Chng 10. THAY I V PHT TRIN T CHC ... 259
I.

Nh xut bn i hc Kinh t Quc dn

Cc p lc thc y s thay i ................................. 259

a ch: 207 ng Gii Phng, H Ni

in thoi: (04) 38696407 - 36282486 - 36282483
Fax: (04) 36282485

II. Qun l s thay i c k hoch ................................ 262

III. Cc m hnh thay i ................................................. 264

IV. Cc yu t cn tr s thay i ................................... 267

V. Cc bin php khc phc nhng cn tr i vi s
thay i ...................................................................... 271
VI. Qun l s thay i v pht trin t chc .................... 274
Ti liu tham kho ................................................................ 279

Chu trch nhim xut bn:

Chu trch nhim ni dung:
Bin tp k thut:
Ch bn:
Thit k ba:
Sa bn in v c sch mu:

GS.TS. Nguyn Thnh

PGS.TS. Bi Anh tun
TS. Phm thu hng
Ngc Lan - Trnh Quyn
Quang kt
Mai hoa
Ngc lan - trnh quyn

In 1.000 cun, kh 14.5 x 20.5cm ti Xng in i hc Kinh t quc dn

M s KXB: 692 - 2009/CXB/04 - 112/HKTQD v ISBN: 978-604-909-136-0.
In xong v np lu chiu qu IV nm 2009.

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