PANASONIC TROUBLE SHOOTING GUIDE

A General Guide To Room Style Products

Pipework

Pipe sizes and lengths should be as the relevant Technical Guide

Both lines should be insulated
No line accessories or oil traps should be fitted
In cooling mode both pipes should be between 0 and 10C - the suction line should sweat, but not freeze
In heating mode both pipes should be between 30 and 60C
Pipework should be refrigeration quality
Look for restrictions. They could cause compressor failures.

Outdoor Unit

Discharge Temperature should be between 50 and 70C

Suction Temperature should be between -3 and 4C
Check Suction Line is sweating in cooling - problem if not!
Hot Recip. Compressor = PROBLEM
Sweating/Frost on expansion line - undercharged

Indoor Unit

Is it level? Have we adequate drainage?

Smells are always due to site conditions or drains.
Flashing lights? = Fault Diagnostics - see over
When were the filters last cleaned?
Is the unit too large/small (between 5/20 air circs/hr)
Is the air short cycling?

Controller

Is it a wired or wireless handsets.

Is the handset too far away?
When were the batteries changed last?
With wired handset, check for interference.
Is the unit in Emergency Mode?
Check unit and controller channels compatible

Wiring

Interconnecting comms wiring is low voltage

If you have 230V live, check you have a neutral as well
Check Mains and comms cable not swapped round
Multi linked systems must be set up as such
Check voltage drops! Check it isnt down to Earth!
Interconnecting cables should be circular crimped

Selecting Test Run

Every unit has an Emergency (marked Auto (Off/On) button
Pressing this for less than five seconds initiates Emergency Operation
Pressing this for seven seconds initiates Test Cooling
Pressing this for ten seconds initiates Test Heating

Wire
Cool Only
Heat Pump
Inverter

Earth
Earth
Earth

Live
Live
Live

Neutral
Neutral
Neutral

N/A
Heating
Comms

N/A
Defrost
N/A

Sensor Resistances - Use to check Thermistor

Sensor readings are the same for both indoor and outdoor units.
If the fault code suggests the sensor is a problem but you get
a sensor reaading as to the righ then either the Connection or
PCB is at fault

136

Air Conditioning Guide

Sensor
Indoor Air All
Indoor Pipe All
Outdoor Air Singles
Outdoor Pipe Singles
Compressor Singles
All Outdoor Multis

At 10C
30K 0hms
40K 0hms
30K 0hms
10K 0hms
100K 0hms
40K 0hms

At 20C
18K 0hms
25K 0hms
18K 0hms
6K 0hms
60K 0hms
25K 0hms

At 30C
12K 0hms
16K 0hms
12K 0hms
3K 0hms
40K 0hms
16K 0hms

All prices shown are retail and are exclusive of VAT at 17.5%

PANASONIC TROUBLE SHOOTING GUIDE

Fault Diagnostics
Fault Codes are only used on Inverter Systems. Both Single and Super Multi Inverter Systems use the same fault codes as below.
Outdoor Codes are ONLY used by the Super Inverter Multi systems models 23 and 27, NOT single systems.
When a Fault Occurs the Timer Lamp wil start flashing and the unit stops
Turning the Power Off will reset the unit but will not clear the fault code
The unit will remember up to three fault codes.
To fund the fault code
Ensure power is on at the unit and point the remote controller at it so a signal can be received
For single systems (CSE and CSXE) press the CHECK button for more than 5 seconds
For Multi systems (CSME) press the Timer Setting Up Arrow for more than five seconds
H11 will appear on the Remote Control Display - this indicates that Interrogate Mode is Operational
Use the Timer Setting Up and Down Arrows to scroll between fault codes until four beeps are heard - this shows the Fault Code
Fault Codes are cleared from memory by setting Test Cooling and shorting the RESET terminals in the controller battery compartment.

Code
Reference
H11
H12
H14
H15
H16
H19
H21
H23
H27
H28
H30
H32
H33
H34
H36
H37
H39
H41
H97
H98
H99
F11
F17
F90
F91
F93
F95
F96
F97
F98
F99
None

Outdoor LEDS - CU3E23 & CU4E27 Only

LED 1
LED 2
LED 3
LED4
Off
Off
Off
Off
On
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
On
On
On
On
On
Off
Off
Off
Off
On
Off
Off
On

Off
Off
Off
Off
On
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
On
Off
Off
On
On
Off
On

Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
On
On
Off
On
Off
On
On
Off
Off
On
Off
On
Off

Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
On
Off
Off
Off
Off
Off
On
On
Off
On
On
On
Off
Off
Off
On
On
Off
On

Meaning

Likely Cause

Comms Failure
ID/OD Compatibility Problem
Indoor Air Sensor Faulty
Compressor Sensor Faulty
Current Transformer Problem
Indoor Fan Motor Locked
Float Switch Operated
Indoor Pipe Sensor Faulty
Outdoor Air Sensor Faulty
Outdoor Pipe Sensor Faulty
Outdoor Discharge Sensor 1 Faulty
Outdoor Discharge Sensor 2 Faulty
Incorrect Connection Voltage
Outdoor Heat Sink Sensor Faulty
Outdoor Gas Sensor Faulty
Outdoor Liquid Sensor Faulty
Abnormal Indoor Operation
Abnormal Wiring or Piping
Outdoor Fan Failure
Indoor Coil Overheat (Heat Mode)
Indoor Coil De-Ice (Cool Mode)
Reversing Valve Failure
Standby Units Freezing
PFC Failure
Refrigeration Cycle Problem
Compressor Abnormal Revolution
Outdoor Coil Overheat (Cool Mode)
IPM or Compressor Overheating
High Discharge/Compressor Temp
Overcurrent Protection
DC Overcurrent Protection
Control Box Overheating

Faulty Wiring or other problem with ID to OD communication

Over or Underindexed multi system
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Power Transistor Module or Outdoor PCB Faulty. Very Low Gas
Fan Motor of Indoor PCB Failure
Check Drainage
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Indoor or Outdoor Voltage Incorrect/Faulty Wiring
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Sensor Disconnected, Faulty or Contacts Dirty
Incorrect Piping or Expansion Valve Problem
Wiring or Piping Crossed ona Twin System
Outdoor Fan Motor or PCB Failure
Dirty Filters or Indoor Coil. Very High Room Temperature
Dirty Filters or Indoor Coil. Low Gas Charge or Low Ambient Temp
Faulty Reversing Valve, Coil or Outdoor PCB
Multi Only. Expansion Valve Leakage
Problem with Inverter or Compressor
Low Gas or Blockage
Compressor Running Incorrectly
Dirty Condensor Coil, low gas or blockage
Excess or Low Gas Charge or dirty heat exchanger
Low Gas Charge or Failed Compressor
Outdoor Heat Exchanger Problem. Excess Gas
Outdoor PC, Power Transistor or Compressor Failure
Maintenance Required on OD Unit

For models CU3E23 & CU4E27 only there is a Green LED which normally flashes
If this is LIT then turn the power Off then On again. If it still does not flash the Outdoor PCB is Faulty.
If this is Off then there is a problem with the power supply.

All prices shown are retail and are exclusive of VAT at 17.5%

Air Conditioning Guide

137

PANASONIC TROUBLE SHOOTING GUIDE

Panasonic Free Style Products
General comments for Pipework, Indoor & Outdoor Units
In general the Free Style product follows the notes for US Systems
These are shown on page 140.
Model specific comments and Fault Codes are shown here.

Selecting Test Run

Wiring Schedule

At Handset press RUN then TEST BUTTONS

At OD UNIT press TEST HEAT or TEST COOL button
Unit will run for 30 minutes in test mode
For R410a models gas pipe temp will be displayed.

Series
R22/R407C
R410a

E
Earth
Earth

1
Live
Live

2
Neutral
Neutral

3
Comms
Comms

4
Comms
Comms

R22/407C
R22/407C
R410a
R410a
R410a
R410a

Sensor
Air Sensor
Pipe Sensor
Air Sensor
ID Pipe
OD Disch
OD Pipe (X3)

At 0C
67K
67K
51K
67K
168K
16K

At 10C
40K
40K
30K
40K
101K
10K

At 20C
25K
25K
19K
25K
63K
6K

At 30C
16K
16K
12K
16K
40K
4K

Sensor Resistances
Use these to check sensors
All values in KOhms

Fault Diagnostics Older Style FS Units R22

First generation series 11NP Series with E style fault codes
Press check on the Wired Controller to call up the Fault Codes.
Fault Code
At Remote
E1
E2
E3
E4

LED1
Flash
Lit

Indoor Unit PCB

LED2
Flash

Meaning
Of Fault Code
Signal from RC to ID Unit faulty
Float Switch
Air Sensor Faulty
Pipe sensor Faulty

LED3
Flash

Lit
Lt

Second Generation 21NP Series with F Fault Codes

Press Check on the Wired Controller to call up the Fault Codes
Fault Code
At Remote
F2
F3
F4
F5
F5
F6
F6
F13
F15
F18

LED1
Lit

LED2
Lit
Lit

Lit
Lit

Lit
Lit
Lit

Lit
Lit
Lit

Indoor Unit PCB

LED3
LED4
Lit
Lit
Lit

Lit

Lit
Lit

Lit
Lit

Lit

LED1
Lit
Lit
Lit
Lit
Lit
Lit
Lit
Lit
Lit

LED2

Outdoor Unit PCB

LED3
LED4

Lit
Lit
Lit

Meaning
Of Fault Code
Float switch
Indoor Air Sensor Faulty
Indoor Air Sensor Faulty
Signal from RC to ID faulty
No Signal from ID to RC
Signal from ID to OD faulty
No Signal from Od to ID
OD Unit Overcurrent Protection
HP Switch
Outdoor Pipe Sensor Faulty

Third Generation 32JP Models and Later

Press Check on the Wired Handset and use the Fault Codes on the next page. Please Note: The LED codes shown are not applicable to R22/R407c units but
the F codes are

138

Air Conditioning Guide

All prices shown are retail and are exclusive of VAT at 17.5%

PANASONIC TROUBLE SHOOTING GUIDE

Fault Codes FS Series
Current Models R410a
Pressing Check on the wired remote while CHECK is flashing will give the Fault and the address of the unit with the Fault
Pressing Timer Set with the fault displayed will display a second code giving further information (detail code)
Pressing Check for 5 seconds will check past faults
On wireless handsets press the temp up for 5 seconds to enter error check mod
Scroll through the codes using the temp up button until a beep is heard from the indoor unit
Press set and repeat until the full code is displayed

F Code
Display
F15
F16
F17
F17
F20
F20
F21
F25
F26
F27
F27
F27
F27
F27
F27
F29
F30
F30
F31
F31
F31
F31
F31
F31
F32
F32
F32
F32
F32
F32
F32
F33
F33
F35
F40
F40
F40
F40
F40
F40
F40
F41
F41
F41
F42
F42
F44
F49
F49

Detail
Display
O1
O1
O1
O2
O1
O2
O1
O1
O1
O1
O2
O5
O1
O2
O5
O1
O1
O2
O1
O2
O6
O8
O9
10
O3
O4
O5
O6
O8
O9
10
O1
O2
2
O1
11
21
31
51
41
61
O2
O3
11
O1
11
O1
O1
O2

302

303
Flash

304
Flash

Outdoor LED
305
Flash

306
Flash

307
Flash

Flash

Flash

Flash
Flash
Only for Older
Flash
Only for Older
Flash
Flash
Flash
Only for Older

Flash
Flash
Flash
Models with LEDS 1-6
Flash
Flash
Models with LEDS 1-6
Flash
Flash
Models with LEDS 1-6

Flash
Flash
Flash
Flash
Flash
Flash

Flash
Flash

Flash
Flash

Flash

Flash
Only for Older Models with LEDS 1-6
Flash
Flash

Flash
Flash
Flash
Flash
Flash
Flash

Flash

Flash

Flash
Flash
Flash

Flash

Flash

Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Only for Older Models with LEDS 1-6
Only for Older Models with LEDS 1-6
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Flash
Only for Older Models with LEDS 1-6
Only for Older Models with LEDS 1-6
Flash
Flash
Only for Older Models with LEDS 1-6
Flash
Only for Older Models with LEDS 1-6
Flash
Flash
Flash
Flash
Only for Older Models with LEDS 1-6
Only for Older Models with LEDS 1-6

Flash
Flash
Flash

Flash

Flash

Flash
Flash

308
See
See
See
See
See
See
See
See
See
See
See
See

309
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1
Note 1

Meaning
Of Code
Drain Failure
Louvre Failure
Option Problem
DC Fan Motor Failure
ID Air Sensor
RC Air Sensor
ID Pipe Sensor
Addressing Incorrect
RC Comms Problem
ID - OD Comms Disconnected ID
ID - OD Comms Connection ID
ID - OD Comms Connection ID
ID - OD Comms Disconnected OD
ID - OD Comms Connection OD
ID - OD Comms Connection OD
ID PCB Setting
ID/OD Capacity Incorrect
Phase Rotation
Low Pressure
High Pressure
Reversing Valve
Indoor Coil Iced
Gas Leak
Low Gas, Valve Shut or Blockage
Inverter Low dc Volts
Inverter IPM
Compressor Overcurrent
Compressor Disch Temp High
Inverter PFC
Inverter High dc Volts
Compressor Rotation Problem
Compressor High Current
High Discharge Temp
OD dc Fan Motor Locked
OD Outlet Sensor
Suction Temp
OD Liquid Sensor
Defrost Sensor
Discharge Sensor
Discharge Sensor
OD Pipe Sensor
HP Switch
Heating HP Switch
Low Pressure Sensor
Compressor Current Sensor
Current Sensor Open
Inverter IPM Sensor
OD PCB Setting Faulty
OD PCB Setting Faulty

Note 1: LED308 is lit if the master unit is the problem or 309 for the slave
LED 301 is lit when power is supplied to the PCB

All prices shown are retail and are exclusive of VAT at 17.5%

Air Conditioning Guide

139

PANASONIC TROUBLE SHOOTING GUIDE

A General Guide To Urban Style Products
Pipework

Pipe sizes and lengths should be as the relevant Technical Guide

Both lines should be insulated
No line accessories or oil traps should be fitted
In cooling mode the suction line should sweat, but not freeze
In heating mode both pipes should be between 30 and 60C
Pipework should be refrigeration quality
Look for restrictions. They could cause compressor failures.

Outdoor Unit

Discharge Temperature should be between 50 and 70C

Suction Temperature should be between -3 and 4C
Check Suction Line is sweating in cooling - problem if not!
Hot Recip. Compressor = PROBLEM
Sweating/Frost on expansion line - undercharged

Indoor Unit

Is it level? Have we adequate drainage?

Smells are always due to site conditions or drains.
Flashing lights? = Fault Diagnostics - see over
When were the filters last cleaned?
Is the unit too large/small (between 5/20 air circs/hr)
Is the air short cycling?

Controller

Is it a wired or wireless handset.

Is the handset too far away?
When were the batteries changed last?
With wired handset, check for interference.
Is the unit in Emergency Mode?
Check unit and controller channels compatible

Wiring

Interconnecting comms wiring is low voltage

If you have 230V live, check you have a neutral as well
Check Mains and comms cable not swapped round
Multi linked systems must be set up as such
Check voltage drops! Check it isnt down to Earth!
Interconnecting cables should be circular crimped

Selecting Test Run

Selecting Emergency Mode is done at the Indoor and Outdoor Unit PCB.
It bypasses the Control Sensors and should not be done for more than 30 minutes.
Indoor PCB - Switch SS1 to Emergency Setting
Outdoor PCB - Switch Emergency Switch 1 to ON
Outdoor PCB - Switch Emergency Switch 2 to Cool or

Wire
All

E
Earth

1
Live

2
Neutral

3
Comms

Sensor Resistances Use to check Thermistor

Air and Pipe sensors apply to indoor AND outdoor units.
The discharge sensor is only in the outdoor unit.
If the fault code suggests the sensor is a problem but you
get a sensor reading as to the right then either the connection
or PCB is at fault.

Sensor
Air Sensor
Pipe Sensor
Discharge Sensor

At 10C
40K 0hms
40K 0hms
480K 0hms

At 20C
25K 0hms
25K 0hms
293K 0hms

At 30C
16K 0hms
16K 0hms
184K 0hms

TECHNICAL SUPPORT:
08705 218218

140

Air Conditioning Guide

All prices shown are retail and are exclusive of VAT at 17.5%