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  • Created by Trial Version: User Certification

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    hchevall
    7 views1 page
    The document outlines the workflow for providing desktop management services to customers. It shows that when a customer reports an issue, their service coverage is checked to determine if the problem can be resolved through an online software solution or if an on-site service engineer is required. If an on-site visit is needed, the flow determines whether the customer's coverage includes services from a third party provider or if the company must dispatch their own service engineers.

    Original Description:

    test orga

    Original Title

    Test

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    The document outlines the workflow for providing desktop management services to customers. It shows that when a customer reports an issue, their service coverage is checked to determine if the problem can be resolved through an online software solution or if an on-site service engineer is required. If an on-site visit is needed, the flow determines whether the customer's coverage includes services from a third party provider or if the company must dispatch their own service engineers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    Created by Trial Version: User Certification

    Uploaded by

    hchevall
    The document outlines the workflow for providing desktop management services to customers. It shows that when a customer reports an issue, their service coverage is checked to determine if the problem can be resolved through an online software solution or if an on-site service engineer is required. If an on-site visit is needed, the flow determines whether the customer's coverage includes services from a third party provider or if the company must dispatch their own service engineers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Created by Trial Version

    Customer

    Company

    End user

    Customer service

    Service
    requirement

    User certification
    (service coverage)

    Third service provider

    Site services engineer

    Originating business

    No

    Belong to
    service coverage
    Yes
    Problem record

    REC-01

    Hardware problem

    No

    Created by Trial Version

    Online software
    solution

    Problem
    resolved?

    Yes

    Service complete

    REC-04

    No

    Judge whether third


    service provider issues

    Yes

    Services
    provider

    No

    No

    Yes

    Customers need site


    services

    Services
    provider

    Judge whether third


    service coverage

    Yes
    Hiring system deployed
    service engineers

    Service engineers
    Available services

    REC-02

    REC-03

    Created by Trial Version


    Desktop management services
    flow

    Key control points

    Service record

    Service end point

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