Manual Returns Form

Name:

Order Number:

Email:

Contact Number:

Delivery Address:

Return To:
1B lot 36545 Jalan TS 6/1,
Taman Perindustrian Subang,
47510, Subang Jaya,
Selangor Darul Ehsan.

Dear Customer,
We are sorry that you have decided to return your item. Please help us make your return smooth by filling out
this form as accurately as possible.
What is the reason for the return:
Defective / Faulty

Damaged on delivery

Not as advertised

Others:
Total items returned:

Quick QC Survey
a) Is the item you are returning complete (i.e. with all original accessories,
manuals, warranty, certificate of authenticity, tags, packaging, etc)?

Yes

No

Not Applicable
If you are returning an item because of defective / faulty item or
damaged delivery, you may skip question b) and c)
b) Is the item you are returning unopened, with all the Original
Manufacturer Seal or the Lazada Seal intact?

Yes

No

Not Applicable
c) Is the item you are returning still in brand new condition?

Yes
Not Applicable

Note: If you answer No to any of the questions above, there is a chance

that your return may not be valid. Please note that we do not reimburse
your shipping cost if your return is not valid.
You would like to have:
Replacement

Store Credit

Refund

Description of the issue (if return is due to defect or damage)

Bank Account Details (For iPay88 and COD purchases refunds and postage fee reimbursement only)
Full name
Bank Name
Account Number

Lazada.com.my

No

Manual Returns Form

Lazadas Return Policy
You may return your order or items for any of the following reasons:

You received a damaged item from the courier

Your item is faulty within fourteen (14) days of receipt (if problems arise after this period, do not
worry as most of our items come with original manufacturers warranty and you may go to the service
centre to claim the warranty)
The item(s) shipped to you is not what you ordered

Unless otherwise stated in the product description, the general requirements for returns are as follows:

It is within fourteen (14) days from the delivery date

All sealed items must not be opened. In case you have opened the seal, please refer for assistance at
the relevant service centre indicated on the warranty information
You have proof of purchase (order number, delivery note, bank statement).
The goods must be in an as new condition and returned in the ORIGINAL, undamaged packaging
along with the accessories (including manuals, warranty cards, certificate of authenticity) and free
gifts received with it.
The product must not have been used or installed or had any data inputted.

* Please note that for hygienic and logistical reasons, some items are not returnable.
If your return meets all the requirements above and you wish to proceed with the return, please fill in the
form and send the item and the Manual Returns Form through PosLaju to:
1B lot 36545 Jalan TS 6/1,
Taman Perindustrian Subang,
47510, Subang Jaya,
Selangor Darul Ehsan.
Please keep the Tracking Number for the parcel provided by PosLaju to monitor your shipment to us.
We will conduct an evaluation within two (5) business days of receiving your returned items.
If your return is valid, we will process your refund or replacement, based on what you have indicated in the
return form. We will also reimburse the courier charges to you together with your refund/store credit.
If your return is not valid, we will notify you and send the item back to you. We will not reimburse your
courier charges.
All Refunds are issued in the form of Lazada Store Credit Vouchers by default if the account number is not
provided of wrong (iPay88 and COD purchases and postage fees only).

I have read, understood and agree to the Lazadas Return Policy.

Signature:

Lazada.com.my

Date: