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Seecone To opel cone Pope gan anode pact egos Pam Sere intr ge peptone SSovdsin yo nner apsonern oscars “Fol olan co sod pop SEa age oo Spode once we doe ieee Ohee | Oke pm Now Eoerese score “ap Wr names Ra coc ped ol Metre 200 oe npc 1 es ‘Sfecnnde scene op gh Frenion Pa corp dept pomp ‘Sidon Ser uc Prsloss Ae a “Calied deimprasion’ Opti, y go ce on “eat” pare ess + Cone use y mejeade papal eagraeo MP Pritn isla fos Ye sacon oti nt on canna se Inprimen, Aarau I peri des kto ac, or ‘erin li ee soe, acon {earl fo ingress dural un tame nin de 1S ses ycoloca ut noo ce pope en bore are cs ones do op Feu on ogres snyon ris 24 brs ones de elocaros en moreso Sunes, + Fora oor aie aris ve cele, coreaelas ia eas dele slar ‘dred, en oreo Sbunes kaos “Goord el pope! que no Mayo undo enorme plano eae enporunonginl even ogor Fresco y soca 40 cuir so poe Ae em oHML LIMITATION OF LIABILITY =INNO EVENT SHALL GBT Solutions BE LIABLE TO CLIENT OR ANYONE ELSE FOR ANY INDI- RECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOST PROFITS OR LOST REVENUE, LOSS OF DATA, LOSS. OF USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, SERVICE PROVIDED BY GB IT Solutions EVEN IF GB IT Solutions HAS BEEN PREVIOUS- LY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. = INNO EVENT SHALL GB IT Solutions Support’s AGGREGATE LIABILITY EXCEED THE SUM OF THE SERVICE FEES PAID TO GB IT Solutions Support IN THE TWELVE (12) MONTH PERIOD IM- MEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, IV. _ EXCEPTIONS / WAIVER/ ASSIGNMENT ‘Any addtional services which may be requested by client, after-hours support, special hardware or soft- ware requested by client, User training, supplies, printer repair, cabling, and shipping costs involved in \warrantyinon-warranty support from manufacturers shall be billed separately. Given the diverse needs of ‘every organization this is not a comprehensive list - other minor costs may be incurred. It is GB IT Solu- tions intent to keep IT costs under control for our clients and keep expenses as predictable as possible. Failure of either party to enforce any right or provision in this Contract shail not constitute a waiver of ‘such right or provision GBT Solutions has the right freely to assign any or all of its rights and obligations under this Contract at any time. Vv. PAYMENT Payments due shall ether be in cash or check payable to GB IT Solutions , within _/ days from ._ Payment which is not received on due date shall bear interest at the rale of 1.5% per month, GBT Solutions shall have the right to terminate this contract and/or suspend the rendition of services f no payment is received sixty (60) days from due date. VI DISPUTE RESOLUTION fa dispute arises under the Contract, the parties agree to seek resolution through a mutually agreed ‘upon mediator in LOS ANGELES COUNTY, CALIFORNIA, before taking formal legal action. The media- tor’s fee, and any other common costs of the mediation, shall be shared equally by the parties. If a settlement cannot be reached through mediation, the parties agree to submit the dispute to binding arbitration in LOS ANGELES COUNTY, CALIFORNIA. The parties agree that binding arbitration shall be Conducted under the rules of the American Arbitration Association or by such other arbitration service as. shall be agreed upon in writing. Judgment upon award rendered by the arbitrator may be entered in any ‘court with proper jurisdiction. Ifthe foregoing is acceptable to you, please indicate your conformity by signing in the space provided for below. We look fonvard to ful business relationship. eine seer GB IT Solutions: Conforme: (MPBS IndustriesJan 17, 2013 Bob Maxwell MPBS Industries 2820 E. Washington Blvd, Los Angeles, CA 90023, Dear Bob, GB IT Solutions is pleased to offer its Remote and Telephone Support Services to your Company as follows | __ BASIC FEATURES . This service provides IT support for workgroup environments in a company on a remote or off-site basis. Users have access to help desk technicians of GB /T Solutions IT over the telephone and the Internet via Remote desktop. Such services may include, without imitation, installation, configuration, upgrades and regular maintenance. A separate work order will be issued for all other services, b. Identified Users may call 213.985.4987 when experiencing problem(s) on any Device(s). An Engineer may be attending to prior callers at the time of the call and hence may have to cue the call or return it as soon as possible, cc. The remote assistance shall be undertaken during normal working hours from 8:30am to 5:00 pm, Mondays through Fridays, The fee shall be Seven Hundred twenty US Dollars, ($720.00) per month. UL GENERAL TERMS AND CONDITIONS This contract shall take effect upon execution of the parties and shall continue for a period of ‘one year and automatically be renewed for like periods of one yeer unless otherwise terminated by a Party upon giving the other at least sixty (60) days prior written notice of such termination b. GBIT Solutions cannot guarantee that any particular remote service shall be successful, Since other factors beyond its control may be present. This may include causes such as obsoles- ‘cence, functional limitations or inherent defects in the hardware or software being serviced. it may also include the necessity to conduct an ocular inspection of the hardware, or software or other condi- tions only visible or determinable at the site. In such case, on-site inspection shalll be conducted at the rate of $120.00 per hour. Client shall be entitled to two (2) hours on-site support / inspection every month. Such entitlement however, cannot be carried over to the succeeding month if the number of hours is not consumed within the given month, The free on-site suppor inspection shall be undertak- en at atime mutually convenient. ©. GBT Solutions is not responsible for problems inherent to the Internet and/or beyond its control. It further disclaims lability for any problems caused by client's accident, abuse or misapplica- tion of hardware/software, 4. GBIT Solutions is an Independent Contractor, and thus no employee of GB IT Solutions ‘may be deemed to be employed by Client. GB JT Solutions reserves the sole right to control and di- rect the means, manner and method of performing services, including the sole right to choose the ‘manner by which the Service is to be performedAeiat peop aq oe pseu ga8y9 satay 3 Seraapa xn SG iosees Coes 1 This -sneong mes ming ven So BR Totter g ese se [Sikes “pois Gham srowen woul Gam wonewioyur wowed) Bees Selaoe wm. 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