Trust Lecture: Honesty

Words have
meaning

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Trust Lecture: Honesty

When honest
Whenpeople
honestspeak,
peopleothers:
speak:
Take
them
seriously
People
take
them seriously
Value
their
opinions
People
value
their opinions

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Trust Lecture: Honesty

Avoid inaccuracies and omissions
Be consistent in what you say
Set realistic expectations

Make sure fact are accurate.

If not factual, say so.

Convey all relevant facts.

The first three

and last three
statements
should be on
separate slides.

Forgive honest oversights.

Never Intentionally omit
facts.

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Trust Lecture: Honesty

Short scenario for students to evaluate involving a
manager and supervisor in the characters exhibit
both behaviors that promote and hinders trust.

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Trust Lecture: Honesty

QUESTION
Suppose youre in a team meeting when one of your coworkers,
David, is asked to defend his opinion on a controversial team
issue. David uses ambiguous language, doesnt make eye
contact, and is reluctant to offer any facts to back up his
position.
Would you feel that David was
being honest? Why or why not?

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Trust Lecture: Honesty

Avoid inaccuracies and omissions
Be consistent in what you say
Set realistic expectations

When you are consistent in what you say, people are

not only more likely to believe you, but also to believe
that they can rely on you.
If you do change your mind on a matter,
explain the reasoning behind this change and
changes in thinking.

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Trust Lecture: Honesty

Short scenario in which a manager

changes her mind about a promise she
made to her co-workers about a pay
incentive she initially wanted to
implement. Her co-workers are not
amused.

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Trust Lecture: Honesty

Avoid inaccuracies and omissions
Be consistent in what you say
Set realistic expectations

What you do and say align.

Realistic expectations:
Decide on expectations
Do whats necessary to make
them a reality

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Trust Trust
Lecture:
Honesty
Lecture:
Honesty
When you talk, listeners form
expectations
Be intentional in what you
say

Do what you say you will do

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Trust Lecture: Honesty

Actions support

Avoid saying one thing

expectations?

and doing another

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Trust Trust
Lecture:
Honesty
Lecture:
Honesty

Is everyone on the same

Compare expectations

page?

and intentions

Different
expectations=Failure

Clear up differences

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NEXT