Professional Documents
Culture Documents
B.A.E. Educational Studies Arizona State University, Tempe, AZ, GPA 3.78
2015
2012 2015
2012 2015
Relevant Experience:
2015 Present
Outreach Intern SPARKS (Students Providing Awareness, Knowledge, and Resources to Start College) ASU, Tempe, AZ
Participate in a number of early outreach and recruitment efforts including panels, college shadow days, tabling, college fairs, and FAFSA
assistance events. Provide students with the awareness, resources, and knowledge in order to start college. Work effectively with a team at
events communicating with each other in order to create new events and initiatives. Complete events at both on and off campus locations
interacting with faculty and staff from ASU and other schools around the state.
2014 Present
Ambassador to the Teachers College providing support to current and new education students. Extensive knowledge of the student experience
and traditions, admissions process, and college transition to aid students. Effectively provide support to the Teachers College advising office
using PeopleSoft and Outlook to handle phone calls and walk-ins with professionalism. Execute a number of successful recruitment and
retention events throughout the school year. Run a variety of social media outlets advertising and marketing events and other news for the
Teachers College student organizations including Facebook, Twitter, and website. Manage a team as their lead supporting their events,
motivating their efforts in weekly one-on-one meetings, communicating their weekly tasks, and submitting data and weekly totals for the
team. Develop various training programs for new employees and New Student Orientation.
2013 2014
Effectively provided troubleshooting for AppleCare organization supporting both technical and non-technical issues with iOS products.
Provided quality customer care with a friendly demeanor, knowledge of products, and quick resolutions. Completed an intense month
training to gain knowledge and expertise of products and procedures. Worked independently from a home environment while providing
exemplary customer support in a professional manner.
2011 2012
Performed in high-pressure situations, while maintaining a high level of professionalism. Effectively worked in an office environment
answering phone calls politely and intelligibly. Promptly aided parents and other walk-ins with general questions or concerns. Worked with
various programs on the computer including Microsoft Office and Synergy Attendance program to aid in day-to-day tasks. Managed mail
room and assisted other employees with any required duties from various departments including Attendance, Guidance, Athletics, Activities,
and the Registrars Office.
Associations:
2013 2014
2013 2014