Gas Agent LPG Manual

GAS AGENT LPG MANUAL
GAS AGENT
LPG MANUAL
BOC 24HR (EMERGENCY RESPONSE ONLY)
BOC
1800 653 572

131 262
PLEASE NOTE: Users of this Manual should be aware that there are references to
Australian Standards and other Documents within the requirements of this Manual which
are revised and reissued from time to time. Users should ensure that the latest editions of
documents so identified are obtained and understood before the requirements of this
Document so referenced are enforced.
REV
DATE
01
NOV 10
TABLE OF CONTENTS
1.
INTRODUCTION ............................................................................................. 4
2.
LPGas EMERGENCY PHONE CALL .............................................................. 5
3.
AFTER HOURS EMERGENCY PROCEDURE ............................................... 6
4.
CCIDENT/INCIDENT REPORTING ................................................................. 7
5.
STRIBUTION AND DELIVERY ........................................................................ 8
6.
CUSTOMER INSTALLATION GUIDELINES ................................................... 9
7.
DEALER PREMISES SAFETY ...................................................................... 11
8.
ELF EXCHANGING CUSTOMERS ............................................................... 11
9.
FIRST AID INFORMATION............................................................................ 12
10. TRAINING ...................................................................................................... 14
11. ACKNOWLEDGMENT OF RECEIPT OF MANUAL ....................................... 15
APPENDIX A: Emergency Call Flow Chart .............................................................. 16
APPENDIX B: BOC LPGas EMERGENCY PHONE CALL....................................... 17
APPENDIX C: HAZARDS OF LPGAS...................................................................... 18
APPENDIX D: AGENT EMERGENCY PHONE NUMBERS ..................................... 20
APPENDIX E: BOC MINOR INCIDENT REPORT.................................................... 21
APPENDIX F: PORTABLE SAFETY EQUIPMENT AND DOCUMENTATION FOR
VEHICLES CARRYING LPG CYLINDERS ....................................... 22
APPENDIX G: AS1596............................................................................................. 24
APPENDIX H: AS1596 ............................................................................................. 26
APPENDIX I: AS5601............................................................................................... 41
APPENDIX J: CUSTOMER SITE SAFETY CHECK LIST ........................................ 48
APPENDIX K: DRAFT LETTER - NOTIFICATION TO CUSTOMER OF NONCOMPLYING INSTALLATION .......................................................... 49
APPENDIX L: DRAFT LETTER - NOTIFICATION TO REGULATORY AUTHORITY
OF NON-COMPLYING INSTALLATION ........................................... 50
APPENDIX M : AGENT PREMISES EMERGENCY EQUIPMENT CHECKLIST
(MINIMUM)........................................................................................ 51
APPENDIX N: AGENT PREMISES SAFETY CHECKLIST ...................................... 52
APPENDIX O: EMERGENCY RESPONSE PHONE NUMBERS ..... Error! Bookmark
not defined.
APPENDIX P: MSDS HANDIGAS LPG.................................................................... 54
APPENDIXQ: SUPER COLD CONTACT INJURIES DATA SHEET ........................ 58
APPENDIX R: HOSPITAL INFORMATION SHEET ................................................. 59
APPENDIX S: PROPERTIES OF LIQUEFIED PETROLEUM GAS ......................... 60
APPENDIX T: PHONE THREAT DATA CARD......................................................... 61
APPENDIX U: HELPFUL INSTRUCTIONS AND RECOMMENDATIONS FOR
CUSTOMERS SELF-EXCHANGING LPG CYLINDERS................... 62
APPENDIX V: TYPES OF FIRE EXTINGUISHERS ................................................. 63
APPENDIX ALL: ACKNOWLEDGMENT OF RECEIPT OF MANUAL...................... 64
IMPORTANT
Australian Standards
Gas Agents should ensure they have a copy and are familiar with the following Australian Standards:
AS/NZS 1596 Storage and Handling of LPGas (available from Standards Australia, 1800 654
646)

AS5601: Gas Installations
1.
INTRODUCTION
It is a fundamental requirement of BOC Limited that all Gas Agents operate in a safe and
efficient manner. The objective of this Gas Agent LPG Manual is to provide these companies
with an overview of the necessary information to comply with these requirements.
Of prime importance are the following:
The Safety of all Personnel, Property and the Environment is the primary concern of all
persons associated with the Storage and Handling of LPGas
BOC (its Agents or other Representatives) Shall Not Knowingly Supply LPGas to
an Unsafe Installation
Only a Licensed Gas Fitter May Install, Modify or Service an LPGas Appliance or
Installation.
A fully completed Certificate Of Compliance (As a minimum Dependant Upon State

Legislation) is required for all New Installations before LPGas is supplied.)
Certificate of Compliance (or equivalent) information concerning Customer Installations is

to be retained in the appropriate Customer File for the life of the installation. (This
information will be the subject of Inspection by Government Regulatory Authorities)
Gas Agents MUST NOT install, OR supply gas to an installation that does not comply
with regulations OR is sub-standard and shall use the Customer Site Safety Checklist as
detailed in Appendix 1.
Gas Agents must be able to recognise non-complying or sub-standard installations.
Gas Agents must ensure that all staff associated with the Storage, Handling, Transport
and Sale of LPGas are fully trained and competent in any operations they are required to
perform. Written acknowledgement of such training by staff and their employing company
is required to demonstrate that all staff are in fact competent.
Gas Agents shall provide induction training for all personnel in their depot, whether staff
contractors or visitors.
ALL AGENTS MUST ENSURE THAT NO CYLINDER OR VESSEL IS OVERFILLED

WITH LPGas AT ANY TIME.
2.
LPGas EMERGENCY PHONE CALL
When a telephone call is received from a Customer, or other person, reporting an LPGas
leak or fire it is important to:
Remain calm,
Help the person provide all necessary information
Offer to contact Emergency Services if necessary
Ensure the person is aware of the potential risks
Ensure the site is evacuated if necessary
Ensure the emergency shut down system is activated if applicable
Ensure any control valves are closed
WHAT TO DO
The person receiving a phone call from a consumer complaining of a gas leak, or more
probably the smell of gas, should present as professional an attitude as possible.
This will both re-assure the consumer and permit the Agent, or BOC staff, to obtain the
maximum amount of information prior to attendance.
Agents should ensure their staff are trained in how to assess the nature of the complaint, its
severity and location.
Appendix A: Emergency Call Flow Chart gives a procedure that Agents can employ if they
an Emergency Call.
The form in Appendix B: Emergency Phone Call Questions details the responses that
should be obtained from the person making the phone call.
IMPORTANT
If the situation is an Emergency and the caller has not notified the Police of the Fire Brigade
then the person receiving the call should do so immediately and then notify: BOC Emergency Operator (24hr)
1800 653 572
(if an emergency only)
BOC Service (24hr)
131 262
(if not an emergency)
BOMB THREAT
To assist the Agent in handling a Bomb Threat Appendix T: Phone Threat Data Card gives
information and the questioning technique that is recommended by the Police in such
situations.
3.
AFTER HOURS EMERGENCY PROCEDURE
ACCESS BY THE FIRE BRIGADE AND POLICE

Appendix D Gas Agent Emergency Phone Number List details a form for all the relevant
phone numbers that could be required in an emergency. This form should be completed
immediately upon receipt of the Manual and the following actions undertaken:
COMPLETE THIS FORM, AND REVIEW IT SIX MONTHLY TO ENSURE IT IS STILL

CORRECT.
TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT IT TO THE LOCAL FIRE
BRIGADE TOGETHER WITH A LABELED DUPLICATE KEY FOR THE DEPOT MAIN
GATE.
TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT TO THE LOCAL POLICE
AUTHORITY TOGETHER (if requested) WITH A LABELED DUPLICATE KEY FOR THE
DEPOT MAIN GATE.
TAKE A COPY OF THIS PAGE AND PASS TO THE LOCAL BOC CUSTOMER
SERVICE CENTRE MANAGER.
NOBODY AVAILABLE AT THE AGENTS PREMISE

Very few, if any, Gas Agents premises are manned on a 24 hour basis. It is legal requirement
that in an emergency, that either the Public or the Emergency Services should be available
to contact someone in a responsible position, who can both advise and take corrective
actions as necessary.
Gas Agents, as well as complying to the local regulations concerning the storage and
handling of Dangerous Goods (LPGas is considered a Dangerous Good in all States and
Territories), should have a sign on the front gate to clearly identify all available after-hours
contact details for their organisation, plus all local emergency services.
The Gas Agent should discuss a hierarchy of calls that includes BOCs 24 hour Emergency
Telephone Service and the local BOC Customer Service Centre Manager.
4.
ACCIDENT/INCIDENT REPORTING
THE NEED FOR REPORTING

It is a legal requirement for all Incidents and Accidents associated with LPGas at a
Gas Agents premise or in any of their operations to be reported to BOC as soon as they are
resolved. This information is assembled and the statistics reported to Government
Regulators as required.
Upon having an incident, the Gas Agent is to either to complete the form on the next page for
minor events or contact your local Customer Service Centre for a more comprehensive form
for large events.
MINOR INCIDENT REPORTS

Appendix E: Minor Incident Report Form should be used for minor events or near-misses
that may occur on Gas Agent or Customer premises. The proper reporting of these events
will enable BOC to improve its operations by ensuring learning points are circulated within
the BOC and Agent networks.
MAJOR INCIDENT REPORTS

The Major Incident Form is a formal written report of the accident/incident where the
accident/incident is LPG related and involves death or injury to a customer, staff member or
contractor and/or significant property damage.
It is a requirement that the Gas Agent shall inform the BOC Inventory Manager for
their Region within 24 hours. The General Manager will then contact the BOC National
Safety Manager IMMEDIATELY by phone, who will then inform the appropriate persons.
If the General Manager is not available to initiate these actions the Gas Agent should contact
the local Area Inventory Representative and if also not available, the appropriate State
Inventory Manager.
The Major Incident Form is available from the local BOC Inventory Representative.
5.
DISTRIBUTION AND DELIVERY
TRANSPORTING LPG CYLINDERS.

It should be remembered that there are Federal and State requirements to be met when
transporting LPG cylinders from your Depot to the Customer. The Federal Code is known as
the Australian Code for the Transport of Dangerous Goods by Road and Rail.
If you carry three (3) or more 45kg cylinders (or a combination of flammable gas cylinders
that exceeds 250 litres water capacity) at any one time you must carry the equipment and
paperwork as detailed in Appendix F: LPG Cylinder Truck Portable Safety Equipment and
Documentation to comply with these Regulations and BOC Corporate Policies.
Notes:
1. If you have a vehicle larger than a utility then you should also carry an external 9kg
Dry powder 80 AB (E), fitted with a weatherproof cover.
2. Any driver should also have received training in the safe handling and
transportation of LPG.
3. Be aware that emergency eye-wash bottles may not be hygienic but are still
required under the ADG Code.
4. The "flammable gas" diamonds must only be visible when the vehicle is actually
carrying LPG. It is an offence to display them when the vehicle is empty.
5. The side gates and tailgate should be rigid and not allow any cylinder to protrude
more than 30% of its height above the gates. This means that the gates should be
at least 0.9 metres high. At no time should the cylinders be outside the body of the
vehicle and cylinders should always be secured in position.
6. For the purposes of the ADG Code, empty cylinders (except brand-new and
unused cylinders) are considered as full.
CUSTOMER TRANSPORT OF CYLINDERS

An area of major concern is the customer who calls to pick up their cylinder(s) in a sedan or
station wagon. It is imperative that this customer is not allowed to leave with the cylinder(s)
lying down which contravenes clauses in AS/NZS1596 and the Australian Dangerous
Goods Code (ADG Code). The cylinders must be upright and check with the latest version
of the ADG Code as to what can be legally carried.
The cylinder must be upright so that the safety relief valve is always in the vapour space of
the cylinder. A horizontal cylinder relief valve could release liquid instead of vapour and the
resultant gas cloud would be 270 times larger.
Additionally there is a risk to passengers from an unrestrained cylinder moving about in the
event of a road accident.
The failure to comply with these requirements carries very expensive penalties and being
actively policed by the responsible authorities in each State and Territory. If you require any
further information regarding this article contact your local BOC Management, or the
Technical Management in your State.
6.
CUSTOMER INSTALLATION GUIDELINES
IS THE INSTALLATION SUB-STANDARD?

The Agent / Driver should always check that the installations they are delivering to meet the
current legal and BOC requirements.
The Manual contains quick check sheets have been prepared as simple memory joggers, but
cannot cover all details. Experience and common sense is therefore essential.
FUNDAMENTAL RULES
ONLY A LICENSED GAS INSTALLER (FITTER) MAY INSTALL, MODIFY OR SERVICE

AN LPGas INSTALLATION OR APPLIANCE
AGENTS AND THEIR STAFF AND/OR CONTRACTORS MUST NOT INSTALL A SUBSTANDARD INSTALLATION
AGENTS AND THEIR DELIVERY DRIVERS MUST BE ABLE TO RECOGNISE A SUBSTANDARD INSTALLATION
AGENTS MUST NOT SUPPLY LPGas TO A SUB-STANDARD INSTALLATION

PREVIOUSLY SUPPLIED BY AN OPPOSITION COMPANY.
WORK ON CUSTOMER INSTALLATIONS

Suitably trained and authorised BOC and Contractor personnel are permitted to make
changes to customer installations. These changes may include:
Changing Meters
Changing pig tail piping and/or hoses.
Changing regulators and/or over protection devices adjacent to the LPGas storage
vessel, and/or
Shortening or lengthening the consumer pipe work at the first stage regulator by up to 3
metres
Personnel performing these task shall complete the competency requirements and be
approved as per the details in Appendix Z1 Changing Consumer Equipment.
DELIVERY TO NEW TO INDUSTRY CUSTOMERS

LPGas is not supplied to a customers premise until the customers installing plumber
supplies details of Compliance for the work; a copy of which is retained in the customer file
while connected.
CODES AND STANDARDS

In addition to the fundamental rules detailed above, any installation must comply with the
relevant Codes and Standards as amended from time to time.
Australian Standard AS/NZS 1596 - Storage and Handling Of LPGas
Australian Standard AS5601 - Gas Installations.
Australian Standard AS3814 - Industrial and Commercial Gas Fired Appliances

It is not the intention of this Manual to duplicate the information as detailed in the above, but
to ensure that the Agent is fully aware of where this information is detailed, and the
procedures to be followed.
Should the Agent have any technical queries however, then he/she should immediately
contact either his local Customer Service Centre Manager or the State Technical Manager
for clarification.
A description of typical tank and cylinder locations and typical tank ventilation and access
provisions are however, detailed in Appendices which are reprints of the appropriate
clauses of AS/NZS 1596 (Appendix G & H: AS/NZS1596 2002 Appendix J) and AS5601
(Appendix I: AS 5601 2002 Appendix J).
LOCATION ISSUES
In addition to the problems involved in the actual positioning of the LPGas equipment, the
Agent should also be aware of other factors and installations of equipment that may result in
positioning issues between LPGas and the other services. Such services may include:
Renovations to Premises
Installing Incinerator
Installing Barbecues
Installing New Drainage
Installing Outdoor Lighting
Installing a hot water system
Installing an air-conditioning plant
WHAT IF THE INSTALLATION IS SUB-STANDARD

Due to changes in Customer properties Agent Personnel must inspect every site when they
are delivering any LPGas. If the installation is sub-standard or has a leak that cannot be
immediately fixed by a licensed gas fitter, then the Customer should be contacted if possible
at the time of delivery and informed that the installation is no longer up to the required
standard. (Appendix K: Customer Site Safety Check List)
The Customer must be informed by letter, that no further gas deliveries will be made until the
situation has been remedied. (Appendix K: Draft Letter for Customers)
There may be occasions when the Customer will refuse to initiate corrective actions, and
states that he/she will take their business elsewhere.
Should this occur, then the Agent may complete the following letter justifying his actions, and
send it immediately to the following Government Regulatory Authority (as appropriate).
(Appendix L: Draft Letter for Authorities)
Wherever possible, photographs or a sketch illustrating the problem should be enclosed with
the letter.
Queensland
Local Dept. of the Gas Operations Branch of the Department of Mines,

Resources and Energy.
7.
DEALER PREMISES SAFETY
Gas Agents are required by Government Regulation in all States to provide a Safe Place of
Work for all their staff and for Customers to enter.
Special Precautions are required regarding LPGas, its storage and handling. Appendix M:
Agent Emergency Equipment Checklist and Appendix N: Agent Premises Safety Checklist,
offer advise to Agents about the correct equipment, its maintenance and recording of its
condition.
UNDERSTANDING SUPPORT IN THE LOCAL COMMUNITY

Agents should understand the Emergency Support that is available in their immediate
community. Appendix D: Emergency Response Phone Numbers gives a form for Gas
Agents to complete and keep by their telephone to allow easy access in the event of a site
emergency.
8.SELF EXCHANGING CUSTOMERS

Agents are required by Government Regulation and BOC Standards to provide information to
self-exchanging customers on all aspects of the storage and handling of LPGas.
Details of:
Manual Handling of cylinders
Transportation of LPGas cylinders
Compliant and safe installation of cylinders to be used
Storage and handling of both full and empty cylinders
Must be provided to a self exchanging customer every time they collect new cylinders
BOC has prepared an information sheet (Appendix Y: Helpful Instructions And
Recommendations for Customers Self-Exchanging LPG Cylinders ) which should be given to
such customers every time they are sold 45 kg or larger cylinders.
9.
FIRST AID INFORMATION
MATERIAL SAFETY DATA SHEET (MSDS)

Every supplier of Dangerous Goods in Australia is required to provide a copy of the MSDS to
any Consumer, Emergency Service Personnel, Medical Practitioner or Regulatory Authority
Staff Member as they request. Also for all non domestic customers the supplier must supply
a copy of the MSDS on, or before, the first delivery of the Dangerous Good. LPGas is
defined as a Dangerous Goods and therefore these rules apply to its sale and supply.
Appendix S: LPGas MSDS should be provided as above on all occasions.
FIRST AID KIT

The provision and maintenance of a first-aid kit on the Agents premises is a statutory
requirement, required to enable immediate first-aid treatment to be given to minor injuries,
such as: abrasions, burns, minor cuts and eye irritations. This should minimise infection of
the wound, which could lead to possible complications.
SERIOUS ACCIDENTS
It is advisable (and may be a Statutory requirement if the Company is large enough) to have
a Dealer staff member trained in first-aid on the premises, but if one is not available, then it is
important that staff are aware that untrained persons must not be allowed to attempt
treatment of;
Cardiac arrest
Broken or dislocated limbs
The swallowing of poisonous products
Severe injuries or burns to the body
In all such cases, qualified help should be obtained from the people/organisations as listed in
the Emergency Phone Numbers section.
LPGas RELATED ACCIDENTS

In addition to the general site first-aid instructions which should be present, the following
actions should be applied to LPGas related accidents;
Exposure to LPGas (Asphyxiation)
Remove the person to the fresh air, lay down and rest. If patient is not breathing, make sure
the airway is clear and apply artificial respiration. Oxygen may only be given under the
supervision of a trained person.
Keep the person warm and call for professional help.
Contact with Eyes
Hold the eye(s) open and wash continuously with tap water for at least 15 minutes.
Transport the person to a doctor or hospital.
Contact with the Skin COLD BURNS
Immediately remove all clothing that is damp or wet with LPGas and wash the affected area
with plenty of tepid (tap) water to prevent frostbite. Transport the person to a doctor or to
hospital.

Appendix T: Super Cold Contact Injuries Data Sheet gives First Aid information for
Cold
Burns and Appendix U: Hospital Information Sheet gives specialist information to
professional medical providers. Both sheets should be available to all staff should a Cold
Burn have to be treated, either on site or off-site.
Note:
IT IS STRONGLY RECCOMMENDED THAT APPENDICES P & Q ARE
PHOTOCOPIED, LAMINATED AND THEN PLACED AS FOLLOWS:
IN EACH VEHICLE TRANSPORTING LPG
ON THE CYLINDER FILL DOCK
NEAR OR WITHIN THE OFFICE FIRST AID CABINET
INSTRUCTION TO AGENT STAFF, DRIVERS AND CUSTOMERS

HANDLING LPGas
In addition to the above information, each LPGas tanker or cylinder delivery driver
should be given a copy of the LPGas Properties Instruction sheets included in this
Manual. (Appendix W: Properties of Liquefied Petroleum Gas and Appendix C:
Hazards of LPGas)
10.
TRAINING
RESPONSIBILITIES
The Gas Agent is responsible for overall safety on his or her site and for all work
activities associated with the storage and handling of LPGas ensuring the use of the
relevant safety procedures and correct equipment in all activities.
AGENTS MANUAL
This Manual has been produced to assist in the initial training of the Agent
Management and then it is the responsibility of the local management to train their
staff and contractors etc.
The Manual is not intended to be more than a general safety handbook and it is
important that the safety aspects contained in it along with the requirements of
relevant Codes and Standards are integrated into the work instructions and overall
safety practices of the Agents operations.
WHO TO CONTACT WITHIN BOC FOR INITIAL OR REFRESHER

TRAINING
Queensland
Your BOC Inventory Representative
HANDS-ON TRAINING, ENSURING COMPETENCY

In addition to reading this Manual, it is important that staff are shown all emergency
equipment and given hands-on experience in its use. Dealer Management
(Principals) should regularly inspect the activities of all their staff to ensure they are
competent to perform task they are required to perform. Additional training should be
given to staff that do not display sufficient competency or safety understanding of any
activity.
UPGRADING OF INFORMATION
This Manual will be periodically updated, but it is important that any new regulation or
change affecting safety practices is recorded and implemented immediately. Any
suggestions or recommendations for improvement of this manual should be
discussed with your local BOC Customer Service Centre Manager for possible
inclusion in the next issue.
DECANTING OF LPGas
If undertaking decanting, contact the local BOC Customer Service Branch Manager
for a copy of the BOC LPGas DECANTING INSTRUCTION AND TRAINING
MANUAL.
11.
ACKNOWLEDGMENT OF RECEIPT OF MANUAL
It is important that the Agent completes the acknowledgement forms as

detailed in Appendix AI Acknowledgment Of Receipt Of Manual Copy To Be
Returned To BOC, and returns the BOC form to the following:
Queensland / NSW/ACT
Copy to Inventory Manager - Northern

Copy to Local Inventory Representative
And retains a copy for the Agent as in Appendix AII Acknowledgment Of

Receipt Of Manual Copy To Be Retained By Agent
APPENDIX A: Emergency Call Flow Chart
APPENDIX B: BOC LPGas EMERGENCY PHONE CALL

QUESTIONS TO BE ASKED
QUESTION
COMMENTS
NAME
STATUS (OWNER, NEIGHBOUR ETC).
ADDRESS
NEAREST LAND MARK
TELEPHONE NUMBER:
HOME:
MOBILE:

KEEP IN MIND THAT IF

CONSUMER HAS TO EVACUATE
HOW CAN YOU CONTACT THEM?.
HOW DID YOU IDENTIFY YOU HAD AN

ESCAPE,
SMELL - HEAR - SEE
HEAR, MAY BE GAS PASSING

THROUGH REGULATOR,
SEE MAY BE A VERY SERIOUS
ESCAPE
WHERE IS THE LEAK OR SMELL?

IF INSIDE

IF OUTSIDE
TURN GAS OFF AT CYLINDERS OR

TANK
ISOLATE POWER AT METER /
SWITCH BOX
OPEN ALL DOORS AND WINDOWS
KEEP EVERYBODY AND PETS
OUTSIDE AND AWAY FROM THE LPG
STORAGE UNTIL HELP ARRIVES
TURN GAS OFF AT CYLINDERS OR
TANKS
ANY PROBLEMS ON SITE?

ACCESS
LOCKED GATES
PERSONS WITH LIMITED OR NO
PHYSICAL
MOBILITY
Note:
It is mandatory to capture any equipment failure or incidents involving LP Gas and forward this
information to BOC as soon as the Incident is resolved. This information is assembled by BOC for
reporting Government Authorities as is required by Legislation. Reporting to BOC should utilise the
Form Minor Incident Report within this Agent, Agent & Dealer Manual.
APPENDIX C: HAZARDS OF LPGAS

LOW TEMPERATURES
LPGas, by its rapid vaporisation and consequent lowering of the temperature, can
cause severe frost burns. These can occur by contact of liquid LPGas with the skin.
Protective clothing such as gauntlets and goggles should be worn by operators when
there is any possibility of contact with liquid LPGas.
DIZZINESS
Vaporised LPGas can cause dizziness, drowsiness or suffocation if inhaled in
moderate concentrations; in large concentrations asphyxiation can occur due to the
exclusion of oxygen. Refilling operations should not therefore take place within an
enclosed area, or within an enclosed part of the transporting vehicle e.g. within a van
or station wagon or within a luggage or passenger space.
FIRE AND EXPLOSION

There are three important facts that must be understood about discharges of LPGas.
The first and most obvious fact is that LPGas is flammable. Second, is that any
discharge of LPGas can spread and over a period of time and a small leak can result
in LPGas being spread out over a large area. This is especially true with discharges
of liquid LPGas, and when releases to the atmosphere, LPGas will boil off and
expand to approximately 270 times its original volume.
Because LPGas vapour is heavier than air it may flow along the ground or through
drains and will sink to the lowest level of the surroundings and under still air
conditions the dissipation of accumulated vapour may be slow.
The flammability range of the gas is approximately 2% to 10% by volume air. A small
proportion of gas in air can therefore give rise to a flammable mixture which can
typically be ignited by one of the following sources of ignition:-

Sparks from static electricity
Friction
Tearing of metal
Impact
Compression
Electric equipment & welding operations

Electrical equipment i.e. lawn mowers or
vending machines
Catalytic action and lighting of
cigarettes
Naked flames
APPENDIX D: AGENT EMERGENCY PHONE NUMBERS
OPERATING COMPANY'S NAME:
Contact
AGENTS NAME
ALTERNATIVE PHONE NO
ALTERNATIVE PHONE NO
FIRE BRIGADE
POLICE
AMBULANCE
LICENSED GASFITTER
DELIVERY DRIVER
ELECTRICIAN
BOC
24 HOUR EMERGENCY
NON-EMERGENCY (GENERAL)
DOCTOR
Other
Other
Other
Phone
After Hours
?
?
000
000
000
WORK:
WORK:
WORK:
?
?
Local
Local
Local
A/HRS:
A/HRS:
A/HRS:
1800 819 783

131 262
WORK:
WORK:
WORK:
WORK:
A/HRS:
A/HRS:
A/HRS:
A/HRS:
Please confirm these numbers on a six monthly basis.
Date of last update...........................................................

Copy with key to Fire Brigade
Copy passed to Police
on:............................................................
on:............................................................
APPENDIX E: BOC MINOR INCIDENT REPORT

Type of Business
Reported by
Incident Date
Location
Time
LPG Container
Type
Phone No
State
LPG lost in
litres
LPG Capacity
Liquid or Vapour
Exchange
Cylinder
9 kg
5-10 kl
Liquid
Insitu Cylinder
18 kg
10-20 kl
Vapour
45 kg
20-50 kl
Liquid and Vapour
Above Ground
Tank
Forklift Cylinder
LPG Tanker/Cyl.
Truck
N/A
90 kg
50 kl
190/210kg
Other
1-5 kl
N/A
Personal Injury
Yes
N/A
Injury Type
No
Treatment
Cold Burn
Hot Burn
Cut
Crush
Back
Injury Details
Property Damage
Yes
Other
N/A
No
Fire Involved
Damage Details
Yes
No
Fire Brigade attended
Yes
No
Police attended
Yes
No
Ambulance attended
Yes
No
Media attended
Yes
No
Yes
No
Yes
No
Statutory Authority
0attended
No outside body
involved
Activity
Transport
Depot
Decanting
Automotive
Did safety devices work as

expected?
Possible causes
Domestic
Industrial
Leisure
Dispensing
Human error
Equipment failure
Wear and tear
Vandalism
Static
electricity
Non LP Gas
related
Details of Incident
Additional
Comments
Yes
No
N/A
Remedial Action
Additional Comments Entered

Yes
Minor First Aid

Medical
Hospitalised
Fatality
N/A
No
Equipment / Manufacturer
Model No
Size
Equipment Type
Safety valve
Hose
Pump
Isolating valve
Tank
Compressor
Regulator
Cylinder
Other
Age or condition
Completed Incident Report should be reported to BOC Inventory Manager:

Phone 07 3212 XXXX and then Fax to: 073212 XXXX
APPENDIX F: PORTABLE SAFETY EQUIPMENT AND

DOCUMENTATION FOR VEHICLES CARRYING LPG
CYLINDERS
The following portable equipment and documentation should be carried on all Contractor
Cylinder Trucks and Utility Vehicles to meet the Australian Dangerous Goods Code and BOC
requirements when carrying Class 2.1 cylinders with a total water capacity of 250 litres or
greater.
1
OFF
Flameproof Electric Torch (Note 2)
OFF
Emergency Eye-Wash bottle (Note 4)
PAIR
Thermal Gauntlets
PAIRS
PAIR
Goggles or face shield
OFF
OFF
Double sided reflectors to AS.E.38

Dry powder extinguisher as per the ADG Code (60B recommended):
(Note 15)
OFF
Emergency information holder containing (Notes 8 and 9)
TUF DUK Gloves or preferred equivalent

1
OFF
OFF
Daily Shipping documentation to the ADG Code
Document holder containing: (Note 5)

1 copy BOC Safety Data Sheet
Emergency Contact Phone Numbers (Note 10)
1 copy BOC Super Cold Contact Injuries Data Sheet

1 copy Contractors Public Liability Insurance Certificate of
Currency (for current year)
First Aid Kit containing (as per State legislation)
Notes:
1. This label must firmly be attached in a conspicuous position and be visible and readable
from OUTSIDE the vehicle.
2. Torch MUST be working at all times (spare batteries shall be carried in the cab as failure
of this torch to work could result in a fine).
3. See Safety Information No. 13 and check for wear on frequent basis.
4. Use of the eye-wash bottle could potentially lead to an eye infection. Required under
ADG6 but not under ADG7. Check with your state technical manager as to which version
of the ADG Code is applicable in your state. If ADG 7 applies, then discard this item.
5. The eye stream bottles should be of a minimum 15ml capacity (30ml preferred) or a
sealed container of minimum 200ml capacity.
6. TUF DUK gloves are recommended as these have proved durable during service.
Should the branch prefer another type of glove however, this is acceptable subject to the
approval of the National Transport Manager.
7. Not legally required for certain approved brake configurations, but must be supplied as
back-up unless agreed otherwise by the BOC Tanker Group should the tanker be
transferred to another Customer Service Centre which delivers to hilly areas.
8. An emergency information holder:
o Of a size and shape suitable for carrying emergency information and document; and
o Marked with the words emergency procedure guides or emergency information in
red letters at least 10 millimetres high on a white background.

The emergency information holder must be securely placed on a road vehicle.
o On the inside of the drivers door of the cabin; or
o If the construction of the vehicle does not allow the holder the be attached to the
door in a conspicuous position adjacent to the door or behind the drivers head.
9. DO NOT place any other items and / or paperwork in this holder or the driver could be
personally liable for a minimum fine of $500.00.
10. The Emergency Phone Numbers need only include the 1800 819 783 number and other
numbers relevant to the branch and region.
11. This holder should be a flexible plastic type holder stored in the vehicles internal
storage cabinet or else in a position easily accessible but protected from damage.
12. Contents to be in a solid plastic container (Click Clack or equivalent).
13. Contents to be stored in a solid plastic container (Uneedit or equivalent).
14. 2 pairs of full cover cotton overalls shall be carried as these are required to be worn
when undertaking Tanker-to-Tanker transfers, loading at the Cavern and Dandenong,
loading at other companies depots, etc.
15. Only one DP extinguisher required up to 10,000L capacity and all extinguishers to be
located as per ADG7.
16. To be supplied with weather-protective cover.
Contact the BOC Transport Manager for the correct wording to be entered in log books re
where a vehicle is operating from / parked and for Basic Fatigue Management (BFM)
requirements.
APPENDIX G: AS1596
Please ensure this is the latest copy of the Australian Standard AS/NZS1596 before relying
on this Appendix these pages are from 2008 version
APPENDIX H: AS1596
Please ensure this is the latest copy of the Australian Standard AS/NZS1596 before relying
on this Appendix these pages are from 2008 version
Page 35 of 74
APPENDIX I: AS5601
Please ensure this is the latest copy of the Australian Standard AS5601 before relying on
this Appendix these pages are from 2004 version
APPENDIX J: CUSTOMER SITE SAFETY CHECK LIST

Item
Result
To be checked each visit
Check that stick-on info: card is up-to-date.
Check for leaks using soapy water
Check cylinders clear of plants, roots. etc;
Check system has been correctly installed.
Check in-situ cylinders are in-test.
Check distances from openings into building.
Check distances from drains.
Check distances from vents (as in cavity brickwork)
Check distances from any ignition source, including electricity meters and
lights.
Check distances from exterior hot water systems and A/C plant
Check location as to building alignment
Check location as to spa/swimming pool and associated equipment.
All opening into a building must be 1m horizontally from nearest cylinder.
Is there 150mm between the top of the cylinder valve and

the bottom of the window opening.
Are the cylinders not on firm level base (concrete or brick

regardless of surface type and 25mm aboveground level)
Can the cylinders be struck by manoeuvring vehicle and have

inadequate vehicular protection.
Is there adequate securing against flooding, dislodgment etc.
Will the discharge from the relief valve impinge on an

adjacent cylinder or adjacent buildings.
Is the flexible piping < 600mm long
Is there dry grass, oily rags, paper, rubbish build-up etc; < 1meter off the
nearest cylinder.
Note:
A rigorous application of the above may well be impracticable, but it is expected that a Agent
will be very familiar with each customer site, and will be aware of a site that is, or has been
modified. New sites, or sites with evidence of building work should always be checked.
APPENDIX K: DRAFT LETTER - NOTIFICATION TO

CUSTOMER OF NON-COMPLYING INSTALLATION
Normal letterhead of Agents Company Trading Name, Address and Phone Number
Consumer Name
and Address
Customer Number:
Dear Sir/Madam,
For your safety (***Agents Name***) has carried out a routine safety inspection on
your LP Gas installations as required by Legislation and found that this installation no
longer conforms to the latest Government Regulations and their referenced Codes &
Standards.
Reason why it does not conform

................................................................
.................................................................
We regret that due to Government Regulations we cannot supply LPGas to your
installation until the above mentioned problems have been addressed and the
Compliance Certificate covering the alterations is received by our Company.
Our Company can supply you with the names of licensed installers who can quote on
the above work or we can supply a quotation should you so desire.
Thank you for your co-operation and please contact us if you require clarification on
this matter.
Yours faithfully,
APPENDIX L: DRAFT LETTER - NOTIFICATION TO

REGULATORY AUTHORITY OF NON-COMPLYING
INSTALLATION
Normal letterhead of Agents Company Name, Address and Phone Number.
Energy Safe Victoria (or other Authority in States other

than Victoria) (Local Address)
Attn: (Applicable local Manager)
Dear Sir,
Re: - LPGas Installation/Name and Address
We wish to inform you that we are discontinuing supply to the above consumer for
the following reasons: ....................................................
.......................................................
........................................................
Enclosed is a copy of our letter to this Consumer and their reply to same/the
customer has not responded to date.
Yours faithfully,
** Photographs/Drawing of the installation should be forwarded with this letter.
APPENDIX M : AGENT PREMISES EMERGENCY

EQUIPMENT CHECKLIST (MINIMUM)
The following list refers to a facility that contains both bulk and cylinder supply. Final direction
on emergency equipment is defined in the appropriate Australian Standard
DRY CHEMICAL EXTINGUISHERS: MINIMUM SIZE 9.0KG : MINIMUM QTY: AS PER

STANDARDS
19MM (min) FIREWATER HOSE (PERMANENTLY CONNECTED)
DELUGE FIXED SPRAY SYSTEM (WHEN FITTED)
REMOTE SHUT-OFF BUTTONS
RELIEF VALVES AND WEATHER PROTECTION COVER ON TANK
EMERGENCY SHUT-OFF VALVE UNDER VESSEL
EMERGENCY SHUT-OFF VALVE AT TANKER LOADING POINT (REMOTE FILL)
MANUAL ISOLATING VALVE NEAR VESSEL
MANUAL ISOLATING VALVE NEAR TANKER LOADING POINT (REMOTE FILL)
PROTECTIVE GLOVES AND GOGGLES
HYDRANTS HOSE AND COMBINATION JET/SPRAY NOZZLE AT EACH HYDRANT

(when fitted)
REQUIRED NOTICES
INSTRUCTION SIGN ADJACENT TO CYLINDER FILLING POINT
EMERGENCY SIGN AT EACH REMOTE SHUT-OFF POINT
FILLING INSTRUCTIONS SIGNS
EMERGENCY PROCEDURES NOTICE AT CYLINDER FILLING POINT
STOP ENGINE NO SMOKING SIGN AT CYLINDER AREA
EMERGENCY PROCEDURES NOTICE IN OFFICE
FLAMMABLE GAS DIAMONDS **
FLAMMABLE GAS STRIP DECAL **
NO SMOKING STRIP DECAL **
EMERGENCY RESPONSE DECAL **
NOTES:
The above equipment will vary at each Agents premises and its very important that the
above list is modified on site and updated where applicable.
The notices marked ** should be located on gateways. all public frontage fences and
on cylinder storage platforms.
Additional signs may well be required to comply with state legislation etc: Check with
your local statutory authority and Fire Brigade.
APPENDIX N: AGENT PREMISES SAFETY CHECKLIST

It is important that the Agent has a safety checklists for their own premises and
those of the customers.
It is very important that the remote shut-down buttons or levers are operated daily,
as non-testing of this protection system may cause the valves to stick in the open
position.
ACTIVITY
Inspect fire extinguishers and place in nominated
position
FREQUENCY
Daily (at opening of site)
Inspect hoses for water, cuts and abrasions

Inspect pumps, connections and nozzle for leakage
Check condition of instruction and warning signs
Check that water hose or hydrant system operates
Remove rubbish around site
Push remote shut-off button and check that valves have Daily (at closing of site
moved to closed position
Weekly
Check condition of protective gear and equipment
Check flexible electric leads, cables and fittings
Operate deluge water spray system (if fitted) and keep
record of test.
Monthly
Formally check and record that all above equipment is

satisfactory and that staff have received induction and
any more specific training as required.
Annually
Arrange inspection/recharging of fire extinguishers
Half-Yearly
Check and update emergency phone numbers

Cut grass around tank(s) and site
As required
APPENDIX P: MSDS HANDIGAS LPG

Please ensure the latest copy of the BOC MSDS for LPGas is obtained from BOC
APPENDIXQ: SUPER COLD CONTACT INJURIES DATA

SHEET
INSTRUCTION TO DRIVERS AND CUSTOMERS

First-Aid Procedures for Dealing with Super Cold Contact Injuries
o
Contact temperatures are usually below -30 C and tissue contact at this temperature results
in snap freezing of the affected area causing damage similar to a heat burn. Also,
unprotected parts of the skin which come in contact with equipment at below zero
temperatures may stick fast and then flesh may be torn on removal.
o
As Liquefied Petroleum Gas (LPG) has a boiling point of -42 C, direct bodily contact with
LPG in its liquid state must be avoided, as the above type of injury could occur. Other
examples of liquefied gases are liquid nitrogen, oxygen and argon which have boiling points
o
below -183 C.
Immediate Treatment
1. Remove any clothing splashed by LPG and place injured person (or self) in a warm area
as soon as possible.
2. Cold injuries must be rapidly rewarmed to body heat. Do not allow to thaw slowly.
3. Exposure Area
Small Exposure: Foot, leg, hand
o
Bathe affected part with warm water (NOT HOT) preferably 33-35 C, immersing if
possible.
Large areas: Truck or multiple areas
Immerse in bath of warm water preferably 33-35oC. (If tepid water unavailable, tap
water will do, but take care as prolonged immersing may cause a cooling
hypothermia.)
Eyes:
Immediately hold eyes open and wash continuously with water for 15 minutes. Seek
medial attention. Thawing of the frozen tissue can cause intense pain and shock may
occur.
4. Loosen any article of clothing that is not frozen but may restrict blood circulation or
respiration.
5. Gently cover or drape injured area with dry, sterile dressings or sheet. Do not restrict
blood circulation.
6. Give warm non-alcoholic liquids.
7. Seek medical attention for all but the most superficial "frostbite" injuries.
DO NOT apply direct heat or cold such as heat lamps, hot water, snow or ice to the
affected parts
Take this information card with you to the
Medical Centre or Hospital
APPENDIX R: HOSPITAL INFORMATION SHEET
Recommended Procedure for Treatment of Super Cold Contact Injuries

NOTE: This is NOT a heat burn and the patient has been splashed by Liquefied Petroleum
gas in its liquid state, at a probable temperature of -42oC. Super cold temperatures causing
this injury are usually below -30oC and tissue contact at this or lower temperature results in
snap freezing of the affected area without intra-cellular fluid crystallisation occurring.
Local pain usually gives warning of freezing but sometimes no pain is felt, or is short-lived.
Frozen tissues are painless and appear waxy, with a pale yellowish colour. Thawing of the
frozen tissue can cause intense pain and shock may also occur.
Do not delay the warming process - such injuries must be RAPIDLY returned to
body heat.
Treat for hypothermia if present.
o
Immerse the affected area in a bath of 22 to 35 C. (Do not exceed 35 C.) Maintain at this
temperature.
Use a heating blanket or mattress if available.
Administer adequate analgesic cover.
If serious, commence warm IV therapy to assist thawing process.
Once rewarmed, treat as for thermal burn.
Use non-adherent dressings, e.g. Bactigras wrapping, Vasgauze or other dry non-adherent
dressings.
Full extent of damage may be delayed up to 48 hours (skin may look normal after thawing).
It is recommended that admission for observation be undertaken if there is any difficulty in
assessing the extent of tissue damage.
For further information, please contact your State Burns Unit:
NSW
Concord Hospital
Phone:02 9767 5000
VIC
Alfred Melbourne
Phone: 03 9276 2000
QLD
Royal Brisbane
Phone:07 3636 8111
SA
Royal Adelaide
Phone:08 8222 4000
WA
Royal Perth
Phone:08 9224 2244
NT
Royal Darwin
Phone:08 8922 8888
TAS
Royal Hobart
Phone:03 6222 8308
APPENDIX S: PROPERTIES OF LIQUEFIED PETROLEUM

GAS
The term Liquefied Petroleum Gas (LPGas) is applied to certain combinations of
hydrocarbons such as butane, propane, iso-butane, propylene, or butane/propane mixtures.
LPGas is unique among the commonly used fuels in that under moderate pressures and at
normal temperatures it can be transported and stored in a liquid form, but when released at
atmospheric pressure and at ambient temperature it vaporises and can be handled and used
as a gas. Whether LPGas is in the liquid or vapour state depends on two physical factors pressure and temperature.
In Australia, LPGas is obtained from either the refining and cracking of crude oil in petroleum
refineries or as a product of natural gas streams
LPGas is usually marketed as either propane or butane or a combination of both, the
composition of the product being dependent upon the source and state regulations.
LPGas is colourless, non toxic and odourless but, before transporting and marketing,
odourant (ethyl mercaptan) is added to assist detection by smell.
All normal atmospheric temperatures and pressures, LPGas is a gas which is heavier than
air with commercial butane in the vapour phase being about twice as heavy as air, while
commercial propane is 1.5 times as heavy as air. Then liquefied under pressure, the density
of the liquid is approximately half that of water.
LPGas when vaporised leaves little or no residue.
LPGas is non-corrosive to steel and generally to copper alloys or aluminium. Precautions
against corrosion may be necessary if certain aluminium alloys are used.
LPGas has no lubrication properties and this fact must be taken into account when designing
plant for the handling of LPGas, such as pumps and compressors.
While LPGas is colourless in the liquid and vapour phases, it is possible to see an escape of
LPGas. This results from the cooling effect on the surrounding air causing condensation and
even freezing of the water vapour in the air.
LPGas gases are excellent solvents of petroleum and rubber products and special pipe joint
compounds and rubber substitutes are available for use in the distribution systems.
APPENDIX T: PHONE THREAT DATA CARD
APPENDIX U: HELPFUL INSTRUCTIONS AND

RECOMMENDATIONS FOR CUSTOMERS HANDLING BOC
LPG CYLINDERS
PLEASE READ THESE CAREFULLY
ON THE BOC YARD
Pick up or return of a cylinder requires access to a hazardous area:
Children must remain in the vehicle.
An BOC representative must be in attendance when any cylinder is removed or returned.
TRANSPORT LOADING AND UNLOADING
LPG Cylinders are heavy and care must be taken at all times when handling them to avoid
hurting yourself:
Park the vehicle as close to where you want the cylinder as possible, this removes most
of the need for lifting and moving
Two (2) people may be required to move the cylinder onto/off the vehicle
Never attempt to lift a larger cylinder on your own
All cylinders must be carried upright and be safely secured when transported in any
vehicle:
They must not be laid down,
Only one 9kg cylinder may be carried inside the vehicle including the boot,
All other cylinder must be transported in the open - this means only a ute, tray truck or
trailer with a head board can be used to carry 45 kg cylinders.
A maximum of 2 x 45kg (or equivalent) cylinders may be carried on vehicle before it
becomes a placarded load (ask for details)
Similar care should be taken when unloading the cylinder :
Carefully slide the cylinder off the vehicle and either hand trolley or roll it on its foot ring to
place it,
Always use a hand trolley to move and place larger cylinders
BEFORE CONNECTING
Visually inspect all the fittings:
Hoses. regulator, threads, nuts, pipework and base slab should all be checked for splits,
wear, kinks or other damage,
Take care not to kink the copper connection pipe (if fitted),
Check that all threads are clean, and
There is no obvious obstructions in any hose or pipe, such as dirt or insects.
CONNECTION AND USE
Re-connection of the cylinder is the opposite of the removal:
LPG cylinders should only be connected to fixed installations that have been installed
and certified by a licensed Gas Fitter,
All LPG fittings have a left-hand, internal thread (the opposite to conventional threads)
and they are tightened by turning anti-clockwise (clockwise undoes the fitting),
when connected and tight, check for gas leaks by carefully opening the cylinder valve
and spraying all connections with a mixture of detergent/water, keep flame away when
checking for leaks,
IF YOU FIND A LEAK IMMEDIATELY TURN THE CYLINDER OFF. Check and tighten
all connections again and if the leak continues, turn off the cylinder and get a licensed
Gas Fitter to check the installation,
Always turn the gas cylinder off when the LPG is not going to be used for a period of time
EMERGENCY INFORMATION IS AVAILABLE FROM BOC ON 1800 653 572 24 hours
IF IN DOUBT ASK, CONTACT YOUR GAS FITTER/PLUMBER OR BOC
APPENDIX V: TYPES OF FIRE EXTINGUISHERS
APPENDIX ALL: ACKNOWLEDGMENT OF RECEIPT OF

MANUAL
COPY TO BE RETAINED AGENT
This is to confirm that I

Name: ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... (PRINT)
Trading as:
ACN No:
Company Address:
Phone Number:
acknowledge having received training in the contents of and been provided with a copy of the
BOC GAS AGENT MANUAL.
Signed:
Dated:
DATE FORWARDED TO BOC:

Gas Agent LPG Manual

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Gas Agent LPG Manual

Uploaded by

Copyright:

Available Formats

GAS AGENT LPG MANUAL

1800 653 572