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Gas Agent LPG Manual
Gas Agent LPG Manual
GAS AGENT
LPG MANUAL
BOC 24HR (EMERGENCY RESPONSE ONLY)
BOC
PLEASE NOTE: Users of this Manual should be aware that there are references to
Australian Standards and other Documents within the requirements of this Manual which
are revised and reissued from time to time. Users should ensure that the latest editions of
documents so identified are obtained and understood before the requirements of this
Document so referenced are enforced.
REV
DATE
01
NOV 10
TABLE OF CONTENTS
1.
INTRODUCTION ............................................................................................. 4
2.
LPGas EMERGENCY PHONE CALL .............................................................. 5
3.
AFTER HOURS EMERGENCY PROCEDURE ............................................... 6
4.
CCIDENT/INCIDENT REPORTING ................................................................. 7
5.
STRIBUTION AND DELIVERY ........................................................................ 8
6.
CUSTOMER INSTALLATION GUIDELINES ................................................... 9
7.
DEALER PREMISES SAFETY ...................................................................... 11
8.
ELF EXCHANGING CUSTOMERS ............................................................... 11
9.
FIRST AID INFORMATION............................................................................ 12
10. TRAINING ...................................................................................................... 14
11. ACKNOWLEDGMENT OF RECEIPT OF MANUAL ....................................... 15
APPENDIX A: Emergency Call Flow Chart .............................................................. 16
APPENDIX B: BOC LPGas EMERGENCY PHONE CALL....................................... 17
APPENDIX C: HAZARDS OF LPGAS...................................................................... 18
APPENDIX D: AGENT EMERGENCY PHONE NUMBERS ..................................... 20
APPENDIX E: BOC MINOR INCIDENT REPORT.................................................... 21
APPENDIX F: PORTABLE SAFETY EQUIPMENT AND DOCUMENTATION FOR
VEHICLES CARRYING LPG CYLINDERS ....................................... 22
APPENDIX G: AS1596............................................................................................. 24
APPENDIX H: AS1596 ............................................................................................. 26
APPENDIX I: AS5601............................................................................................... 41
APPENDIX J: CUSTOMER SITE SAFETY CHECK LIST ........................................ 48
APPENDIX K: DRAFT LETTER - NOTIFICATION TO CUSTOMER OF NONCOMPLYING INSTALLATION .......................................................... 49
APPENDIX L: DRAFT LETTER - NOTIFICATION TO REGULATORY AUTHORITY
OF NON-COMPLYING INSTALLATION ........................................... 50
APPENDIX M : AGENT PREMISES EMERGENCY EQUIPMENT CHECKLIST
(MINIMUM)........................................................................................ 51
APPENDIX N: AGENT PREMISES SAFETY CHECKLIST ...................................... 52
APPENDIX O: EMERGENCY RESPONSE PHONE NUMBERS ..... Error! Bookmark
not defined.
APPENDIX P: MSDS HANDIGAS LPG.................................................................... 54
APPENDIXQ: SUPER COLD CONTACT INJURIES DATA SHEET ........................ 58
APPENDIX R: HOSPITAL INFORMATION SHEET ................................................. 59
APPENDIX S: PROPERTIES OF LIQUEFIED PETROLEUM GAS ......................... 60
APPENDIX T: PHONE THREAT DATA CARD......................................................... 61
APPENDIX U: HELPFUL INSTRUCTIONS AND RECOMMENDATIONS FOR
CUSTOMERS SELF-EXCHANGING LPG CYLINDERS................... 62
APPENDIX V: TYPES OF FIRE EXTINGUISHERS ................................................. 63
APPENDIX ALL: ACKNOWLEDGMENT OF RECEIPT OF MANUAL...................... 64
IMPORTANT
Australian Standards
Gas Agents should ensure they have a copy and are familiar with the following Australian Standards:
AS/NZS 1596 Storage and Handling of LPGas (available from Standards Australia, 1800 654
646)
1.
INTRODUCTION
It is a fundamental requirement of BOC Limited that all Gas Agents operate in a safe and
efficient manner. The objective of this Gas Agent LPG Manual is to provide these companies
with an overview of the necessary information to comply with these requirements.
Of prime importance are the following:
The Safety of all Personnel, Property and the Environment is the primary concern of all
persons associated with the Storage and Handling of LPGas
BOC (its Agents or other Representatives) Shall Not Knowingly Supply LPGas to
an Unsafe Installation
Only a Licensed Gas Fitter May Install, Modify or Service an LPGas Appliance or
Installation.
Gas Agents MUST NOT install, OR supply gas to an installation that does not comply
with regulations OR is sub-standard and shall use the Customer Site Safety Checklist as
detailed in Appendix 1.
Gas Agents must ensure that all staff associated with the Storage, Handling, Transport
and Sale of LPGas are fully trained and competent in any operations they are required to
perform. Written acknowledgement of such training by staff and their employing company
is required to demonstrate that all staff are in fact competent.
Gas Agents shall provide induction training for all personnel in their depot, whether staff
contractors or visitors.
2.
When a telephone call is received from a Customer, or other person, reporting an LPGas
leak or fire it is important to:
Remain calm,
WHAT TO DO
The person receiving a phone call from a consumer complaining of a gas leak, or more
probably the smell of gas, should present as professional an attitude as possible.
This will both re-assure the consumer and permit the Agent, or BOC staff, to obtain the
maximum amount of information prior to attendance.
Agents should ensure their staff are trained in how to assess the nature of the complaint, its
severity and location.
Appendix A: Emergency Call Flow Chart gives a procedure that Agents can employ if they
an Emergency Call.
The form in Appendix B: Emergency Phone Call Questions details the responses that
should be obtained from the person making the phone call.
IMPORTANT
If the situation is an Emergency and the caller has not notified the Police of the Fire Brigade
then the person receiving the call should do so immediately and then notify: BOC Emergency Operator (24hr)
131 262
BOMB THREAT
To assist the Agent in handling a Bomb Threat Appendix T: Phone Threat Data Card gives
information and the questioning technique that is recommended by the Police in such
situations.
3.
TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT IT TO THE LOCAL FIRE
BRIGADE TOGETHER WITH A LABELED DUPLICATE KEY FOR THE DEPOT MAIN
GATE.
TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT TO THE LOCAL POLICE
AUTHORITY TOGETHER (if requested) WITH A LABELED DUPLICATE KEY FOR THE
DEPOT MAIN GATE.
TAKE A COPY OF THIS PAGE AND PASS TO THE LOCAL BOC CUSTOMER
SERVICE CENTRE MANAGER.
4.
ACCIDENT/INCIDENT REPORTING
5.
6.
FUNDAMENTAL RULES
AGENTS AND THEIR STAFF AND/OR CONTRACTORS MUST NOT INSTALL A SUBSTANDARD INSTALLATION
AGENTS AND THEIR DELIVERY DRIVERS MUST BE ABLE TO RECOGNISE A SUBSTANDARD INSTALLATION
Changing Meters
Changing regulators and/or over protection devices adjacent to the LPGas storage
vessel, and/or
Shortening or lengthening the consumer pipe work at the first stage regulator by up to 3
metres
Personnel performing these task shall complete the competency requirements and be
approved as per the details in Appendix Z1 Changing Consumer Equipment.
LOCATION ISSUES
In addition to the problems involved in the actual positioning of the LPGas equipment, the
Agent should also be aware of other factors and installations of equipment that may result in
positioning issues between LPGas and the other services. Such services may include:
Renovations to Premises
Installing Incinerator
Installing Barbecues
Installing New Drainage
Installing Outdoor Lighting
Installing a hot water system
Installing an air-conditioning plant
7.
Gas Agents are required by Government Regulation in all States to provide a Safe Place of
Work for all their staff and for Customers to enter.
Special Precautions are required regarding LPGas, its storage and handling. Appendix M:
Agent Emergency Equipment Checklist and Appendix N: Agent Premises Safety Checklist,
offer advise to Agents about the correct equipment, its maintenance and recording of its
condition.
9.
SERIOUS ACCIDENTS
It is advisable (and may be a Statutory requirement if the Company is large enough) to have
a Dealer staff member trained in first-aid on the premises, but if one is not available, then it is
important that staff are aware that untrained persons must not be allowed to attempt
treatment of;
Cardiac arrest
Broken or dislocated limbs
The swallowing of poisonous products
Severe injuries or burns to the body
In all such cases, qualified help should be obtained from the people/organisations as listed in
the Emergency Phone Numbers section.
10.
TRAINING
RESPONSIBILITIES
The Gas Agent is responsible for overall safety on his or her site and for all work
activities associated with the storage and handling of LPGas ensuring the use of the
relevant safety procedures and correct equipment in all activities.
AGENTS MANUAL
This Manual has been produced to assist in the initial training of the Agent
Management and then it is the responsibility of the local management to train their
staff and contractors etc.
The Manual is not intended to be more than a general safety handbook and it is
important that the safety aspects contained in it along with the requirements of
relevant Codes and Standards are integrated into the work instructions and overall
safety practices of the Agents operations.
UPGRADING OF INFORMATION
This Manual will be periodically updated, but it is important that any new regulation or
change affecting safety practices is recorded and implemented immediately. Any
suggestions or recommendations for improvement of this manual should be
discussed with your local BOC Customer Service Centre Manager for possible
inclusion in the next issue.
DECANTING OF LPGas
If undertaking decanting, contact the local BOC Customer Service Branch Manager
for a copy of the BOC LPGas DECANTING INSTRUCTION AND TRAINING
MANUAL.
11.
Queensland / NSW/ACT
COMMENTS
NAME
STATUS (OWNER, NEIGHBOUR ETC).
ADDRESS
NEAREST LAND MARK
TELEPHONE NUMBER:
HOME:
MOBILE:
IF OUTSIDE
Note:
It is mandatory to capture any equipment failure or incidents involving LP Gas and forward this
information to BOC as soon as the Incident is resolved. This information is assembled by BOC for
reporting Government Authorities as is required by Legislation. Reporting to BOC should utilise the
Form Minor Incident Report within this Agent, Agent & Dealer Manual.
DIZZINESS
Vaporised LPGas can cause dizziness, drowsiness or suffocation if inhaled in
moderate concentrations; in large concentrations asphyxiation can occur due to the
exclusion of oxygen. Refilling operations should not therefore take place within an
enclosed area, or within an enclosed part of the transporting vehicle e.g. within a van
or station wagon or within a luggage or passenger space.
Compression
Contact
AGENTS NAME
ALTERNATIVE PHONE NO
ALTERNATIVE PHONE NO
FIRE BRIGADE
POLICE
AMBULANCE
LICENSED GASFITTER
DELIVERY DRIVER
ELECTRICIAN
BOC
24 HOUR EMERGENCY
NON-EMERGENCY (GENERAL)
DOCTOR
Other
Other
Other
Phone
After Hours
?
?
000
000
000
WORK:
WORK:
WORK:
?
?
Local
Local
Local
A/HRS:
A/HRS:
A/HRS:
A/HRS:
A/HRS:
A/HRS:
A/HRS:
on:............................................................
on:............................................................
Reported by
Incident Date
Location
Time
LPG Container
Type
Phone No
State
LPG lost in
litres
LPG Capacity
Liquid or Vapour
Exchange
Cylinder
9 kg
5-10 kl
Liquid
Insitu Cylinder
18 kg
10-20 kl
Vapour
45 kg
20-50 kl
Above Ground
Tank
Forklift Cylinder
LPG Tanker/Cyl.
Truck
N/A
90 kg
50 kl
190/210kg
Other
1-5 kl
N/A
Personal Injury
Yes
N/A
Injury Type
No
Treatment
Cold Burn
Hot Burn
Cut
Crush
Back
Injury Details
Property Damage
Yes
Other
N/A
No
Fire Involved
Damage Details
Yes
No
Yes
No
Police attended
Yes
No
Ambulance attended
Yes
No
Media attended
Yes
No
Yes
No
Yes
No
Statutory Authority
0attended
No outside body
involved
Activity
Transport
Depot
Decanting
Automotive
Possible causes
Domestic
Industrial
Leisure
Dispensing
Human error
Equipment failure
Wear and tear
Vandalism
Static
electricity
Non LP Gas
related
Details of Incident
Additional
Comments
Yes
No
N/A
Remedial Action
No
Equipment / Manufacturer
Model No
Size
Equipment Type
Safety valve
Hose
Pump
Isolating valve
Tank
Compressor
Regulator
Cylinder
Other
Age or condition
OFF
OFF
PAIR
Thermal Gauntlets
PAIRS
PAIR
OFF
OFF
OFF
1
OFF
OFF
Notes:
1. This label must firmly be attached in a conspicuous position and be visible and readable
from OUTSIDE the vehicle.
2. Torch MUST be working at all times (spare batteries shall be carried in the cab as failure
of this torch to work could result in a fine).
3. See Safety Information No. 13 and check for wear on frequent basis.
4. Use of the eye-wash bottle could potentially lead to an eye infection. Required under
ADG6 but not under ADG7. Check with your state technical manager as to which version
of the ADG Code is applicable in your state. If ADG 7 applies, then discard this item.
5. The eye stream bottles should be of a minimum 15ml capacity (30ml preferred) or a
sealed container of minimum 200ml capacity.
6. TUF DUK gloves are recommended as these have proved durable during service.
Should the branch prefer another type of glove however, this is acceptable subject to the
approval of the National Transport Manager.
7. Not legally required for certain approved brake configurations, but must be supplied as
back-up unless agreed otherwise by the BOC Tanker Group should the tanker be
transferred to another Customer Service Centre which delivers to hilly areas.
8. An emergency information holder:
o Of a size and shape suitable for carrying emergency information and document; and
o Marked with the words emergency procedure guides or emergency information in
red letters at least 10 millimetres high on a white background.
APPENDIX G: AS1596
Please ensure this is the latest copy of the Australian Standard AS/NZS1596 before relying
on this Appendix these pages are from 2008 version
APPENDIX H: AS1596
Please ensure this is the latest copy of the Australian Standard AS/NZS1596 before relying
on this Appendix these pages are from 2008 version
Page 35 of 74
APPENDIX I: AS5601
Please ensure this is the latest copy of the Australian Standard AS5601 before relying on
this Appendix these pages are from 2004 version
Result
Check distances from any ignition source, including electricity meters and
lights.
Check distances from exterior hot water systems and A/C plant
Is there dry grass, oily rags, paper, rubbish build-up etc; < 1meter off the
nearest cylinder.
Note:
A rigorous application of the above may well be impracticable, but it is expected that a Agent
will be very familiar with each customer site, and will be aware of a site that is, or has been
modified. New sites, or sites with evidence of building work should always be checked.
Consumer Name
and Address
Customer Number:
Dear Sir/Madam,
For your safety (***Agents Name***) has carried out a routine safety inspection on
your LP Gas installations as required by Legislation and found that this installation no
longer conforms to the latest Government Regulations and their referenced Codes &
Standards.
Yours faithfully,
Yours faithfully,
REQUIRED NOTICES
NOTES:
The above equipment will vary at each Agents premises and its very important that the
above list is modified on site and updated where applicable.
The notices marked ** should be located on gateways. all public frontage fences and
on cylinder storage platforms.
Additional signs may well be required to comply with state legislation etc: Check with
your local statutory authority and Fire Brigade.
FREQUENCY
Daily (at opening of site)
Monthly
Annually
Half-Yearly
As required
Contact temperatures are usually below -30 C and tissue contact at this temperature results
in snap freezing of the affected area causing damage similar to a heat burn. Also,
unprotected parts of the skin which come in contact with equipment at below zero
temperatures may stick fast and then flesh may be torn on removal.
o
As Liquefied Petroleum Gas (LPG) has a boiling point of -42 C, direct bodily contact with
LPG in its liquid state must be avoided, as the above type of injury could occur. Other
examples of liquefied gases are liquid nitrogen, oxygen and argon which have boiling points
o
below -183 C.
Immediate Treatment
1. Remove any clothing splashed by LPG and place injured person (or self) in a warm area
as soon as possible.
2. Cold injuries must be rapidly rewarmed to body heat. Do not allow to thaw slowly.
3. Exposure Area
Small Exposure: Foot, leg, hand
o
Bathe affected part with warm water (NOT HOT) preferably 33-35 C, immersing if
possible.
Large areas: Truck or multiple areas
Immerse in bath of warm water preferably 33-35oC. (If tepid water unavailable, tap
water will do, but take care as prolonged immersing may cause a cooling
hypothermia.)
Eyes:
Immediately hold eyes open and wash continuously with water for 15 minutes. Seek
medial attention. Thawing of the frozen tissue can cause intense pain and shock may
occur.
4. Loosen any article of clothing that is not frozen but may restrict blood circulation or
respiration.
5. Gently cover or drape injured area with dry, sterile dressings or sheet. Do not restrict
blood circulation.
6. Give warm non-alcoholic liquids.
7. Seek medical attention for all but the most superficial "frostbite" injuries.
DO NOT apply direct heat or cold such as heat lamps, hot water, snow or ice to the
affected parts
Take this information card with you to the
Medical Centre or Hospital
Immerse the affected area in a bath of 22 to 35 C. (Do not exceed 35 C.) Maintain at this
temperature.
Use a heating blanket or mattress if available.
Administer adequate analgesic cover.
If serious, commence warm IV therapy to assist thawing process.
Once rewarmed, treat as for thermal burn.
Use non-adherent dressings, e.g. Bactigras wrapping, Vasgauze or other dry non-adherent
dressings.
Full extent of damage may be delayed up to 48 hours (skin may look normal after thawing).
It is recommended that admission for observation be undertaken if there is any difficulty in
assessing the extent of tissue damage.
For further information, please contact your State Burns Unit:
NSW
Concord Hospital
VIC
Alfred Melbourne
QLD
Royal Brisbane
SA
Royal Adelaide
WA
Royal Perth
NT
Royal Darwin
TAS
Royal Hobart
Phone Number:
acknowledge having received training in the contents of and been provided with a copy of the
BOC GAS AGENT MANUAL.
Signed:
Dated: