Professional Documents
Culture Documents
Peng Hotel
Peng Hotel
Peng Hotel
DISUSUN OLEH :
ANNISA DWI WAHDIANI
CHANDRA GUMALA
DEBBIE KIRANA W.
IMAM FAUZI
KHAIRINA NURBANI
ULFI FARADILA
PHELIA MILYSA
PENGANTAR HOTEL
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WHAT ARE MANAGED SERVICE?
Airlines
Military
Conference centers
Airports
Travel plazas
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Unique Qualities
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Leisure and Recreation
Foodservices
Characteristics:
Housekeeping/environmental/custodial
Front Office
Concierge services
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HOUSEKEEPING
Housekeeping Services strives to provide a clean, safe, well maintained and
attractive hospital environment to enhance the overall well being of the
people who work within the department and those who enter the facilities.
The Services Include.
Floor maintenance
OR terminal cleaning
Pest Control
Waste Management
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Maintenance and engineering
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GROUNDS AND LANDSCAPING
Grounds maintenance applies to hardscape (or paved
areas) maintenance and related services. Responsibilities
include:
+LANDSCAPING
The following landscaping services are delivered:
Aeration
Watering
Lawn cutting
Leaf removal
Pruning of trees
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FRONT OFFICE
Front office is responsible for a reservation, registration
guest service before coming, arrival, and at check out and
payment, as well as a hotel information center on product as
well as supporting information center on the activities hotel
business where it is and acts as a first impression of the
image / condition of the hotel.
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Concierge services
In hospitals, concierge services are becoming increasingly available. A
hospital concierge provides similar services to those of a hotel
concierge, but serves patients and employees as well. This helps
hospital employees who work long shifts, and helps to provide work-life
balance.
There are numerous independent personal concierge companies that
provide information services for their members. Services include
informational requests, setting dinner reservations, making telephone
calls, researching travel arrangements and more.
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PATIENT TRANSPORT SERVICE
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Support Staff Positions
Safety administrator
Procurement
Labor relations
Legal aspects
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Trends in Managed Services
Increasing challenges
Reduction of revenues
Increased cost
Declining enrollment
Increase in food to go
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More Trends
24-hour foodservice
MANAGED SERVICE