Volunteer Resources Red Deer Regional Hospital Centre i Alberta Health Bag 5090, $08 - 0A Avon Services Phone: (403) 343-4715 Fax: (403) 314-6941 April 7, 2015 Re: Letter of Reference — Dana Rigucera To Whom It May Concern: Itis an honor and a privilege to provide a letter of reference for Dana. In conjunction with her commitment to academics, family, and other activities, she made a commitment to make a difference in her community through volunteering. Dana has been an active youth volunteer with the Red Deer Regional Hospital Centre since May 2014. To date she has contributed 80 hours of service for the betterment of our patients and staff. From May ~ October 2014 Dana volunteered in the position of Acute Care Visitor; specifically with Unit 21 (orthopedic surgical unit). In this role Dana's focus was to provide comfort and ‘companionship for all Unit 21 patients in an effort to make their stay in our hospital as pleasant as possible. This included providing fresh ice water, assisting with delivery of meal trays and providing feeding assistance, providing other comfort items such as extra linens, warm blankets, etc, as well as accompanying patients off the unit, or simply offering a cup of coffee/tea/hot chocolate and a listening ear. Since November 2014, Dana has been volunteering with our Emergency Department. Although varied, her role with ER id to assist clients into treatment rooms, provide comfort items as needed, and act as a liaison between clients/families and medical personnel. In addition Dana may also escort clients to and from x-ray (or other areas of the hospital), fetch equipment, or sit with an anxious client or family member. Despite the complexity and diversity of this role, Dana quickly proved that she was up for the challenge and has been a strong asset to the Emergency Department. The current youth volunteer semester is due to end at the end of April 2015. | am unsure as to whether Dana will continue to volunteer beyond this semester. Dana has shown outstanding commitment to her volunteer work; recording only six absences during her past year of volunteering. In addition, she pays attention to detail, interacts with others in a very mature and professional way, and uses good judgment to handle problems if, they arise, Dana is always polite and respectful with patients, staff, and fellow volunteers and adheres to all policy and procedures expected of her as a volunteer. She is a great asset to our hospital. | whole-heartedly recommend her for any position (paid or volunteer) or scholarship she wishes to pursue. Sincerely, Qo Darci Shave, Coordinator Volunteer Resources, RDRHC Alberta Health Services