Oracle Quality:

Defect Tracking and Vendor Return

Process
NorCalOAUG
Presented by:

Rahul Sharma
Kishore Bodhireddy

www.ubex.com

Oracle Quality: Defect Tracking and Vendor Return

Process

Agenda
Introduction
Process Overview
Business Case
- Scenario
- Issues

Solution Overview
- Defect Tracking
- Vendor Returns

Costs/Benefits of Implementation
Conclusions

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Ubex Corporation

Premier provider of end-to-end business solutions

8+ years in high-tech vertical
Exclusive focus on Oracle Applications
Oracle Partner
Founded by Oracle Alumnus
Service Offerings
-

Implementation
Upgrade
Customizations
Maintenance
Integration
Support

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Introduction to Oracle Quality

Oracle Quality is an integrated quality management application designed

to help manufacturers in their quest for zero defect. Helps achieve:
Establish quality standards for products and processes across the
enterprise
Ensure product tests are performed at the right time and document all
test results.
Collect information about product defects, their causes and their related
dispositions
Alert appropriate personnel when products do not conform to required
standards
Provides flexible reporting on all aspects of quality management
Terminologies:
- Collection elements, specifications, collection plans, actions and alerts,
data collection options

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Introduction (contd.)
Client

- A high-tech manufacturer, ISO 9000 certified

Business Issue
- Error-prone and cumbersome defect tracking system
- Disconnected and manual processes

Solution
- Oracle Quality, part of Oracle Manufacturing suite

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Process Overview

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Scenario
Disparate Systems

- Custom application for defect creation

- Transactions in Oracle Applications
- Shipping authorization in a third application

Batch programs to synchronize data

Disconnected and manual processes

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Issues
Process Issues

- Slow defect creation to corrective action cycle

Due to waiting times

- Long wait time for work orders

Lower customer satisfaction

- Parts rejected in receiving without defect creation

- Multiple disposition not supported by the system

Data Issues
- Missing information for defect creation
Part #, Work order #, PO #, Defect #

Data invariably out-of-sync

Duplicate data entry
Error in debit amounts
Incorrect information on shipments

Copyright 2004 Ubex Corporation

Issues (contd.)

Oracle Quality: Defect Tracking and Vendor Return

Process

Security Issues
- Inability to restrict field level access
- Anyone with access to receiving could access PO inspection

User Interface Issues

- Not very user friendly or intuitive
- Inflexible list of values
- Lack of up-to-date help documentation

Copyright 2004 Ubex Corporation

Oracle Quality: Defect Tracking and Vendor Return

Process

Solution Options
Option

Advantages

Disadvantages

Implement 3rd Party

Software

Short implementation time

Disparate systems
Licensing Cost
Retraining of users

Enhance existing
system

Proprietary processes
supported

Long development
time

Implement Oracle
Quality

Short implementation time

Product flexibility helps
support proprietary processes

Retraining of users

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Oracle Quality: Defect Tracking and Vendor Return

Process

Solution Overview

Shipping Plans

Shipping Plans

Inspection
Plan

DMR Plan
DMR
DMR
Plan

MRB Plan
MRB
Plan

MRB
MRB
MRB
Plan
Plan

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Oracle Quality: Defect Tracking and Vendor Return

Process

Processes Supported

Receiving Inspection: Acceptance / rejection process for

parts delivered by supplier.
Assembly defect tracking: Defect tracking process on the
manufacturing shop floor.
Test Inspection: Defect tracking process during system
testing.
Stock Inspection: Defect tracking process for parts in stock.
Disposition process
Corrective Action process
Vendor Returns: Shipping and Accounting

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Oracle Quality: Defect Tracking and Vendor Return

Process

Collection Plan Overview

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Oracle Quality: Defect Tracking and Vendor Return

Process

Features of Implementation
Process
-

Creation of DMR enforced on rejection of parts in receiving

DMR creation done by 4 different groups
DMRs dispositioned by one group
Consolidated non-conformances for disposition through parentchild plans
Enabled creation of multiple dispositions
Enforced validations on disposition and nonconformance quantities
Corrective Action and disposition handled by same plan
Integrated shipping and accounting process for RTV items
Supported domestic and international shipments
Debit memo creation automated in Oracle Inventory

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Oracle Quality: Defect Tracking and Vendor Return

Process

Features of Implementation (contd.)

Data
- Restricted LOV used to enforce data integrity
- Automated data entry for shipping and accounting

Security
- Access to collection plans restricted to select groups
- Field level security enforced through setups
- Unauthorized access to receiving inspection eliminated

Others
- Collection plans created from existing templates (available in 11.5.9)
Template PO Inspection Plan
Template WIP Component Segregation
- Defined fields as mandatory or non-mandatory
- Defined fields as conditionally mandatory
- Displayed fields made non-editable

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Oracle Quality: Defect Tracking and Vendor Return

Process

Benefits of Implementation

Completely integrated defect tracking and vendor

return processes
Real time information available
Faster defect creation to corrective action cycle
Eliminated duplicate data entry
Reduced manual debit memo creation by 50%
Minimized data entry error
- Vendor debit amounts

More in sync data

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Oracle Quality: Defect Tracking and Vendor Return

Process

Costs of Implementation
Infrastructure

- No additional hardware and instance

Licensing
- No additional licensing required for manufacturing
users

Implementation
- Implementation time nearly 25% below estimated

Training
- Minimal

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Conclusions

Oracle Quality: Defect Tracking and Vendor Return

Process

Attractive ROI
Improved productivity
Implementing Oracle Quality makes good business
sense

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Oracle Quality: Defect Tracking and Vendor Return

Process

Q&A

For more information: www.ubex.com

Copyright 2004 Ubex Corporation

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