Professional Documents
Culture Documents
Business Activities
System Events
Functional Decomposition
eBusiness Considerations
Task Scenarios
User Catalogue
Plan
expectations
performance
data
Enable
proposed
changes
expectations
feedback
Do
Monitor
Control
Business
event
Activity A
Business Thread
Activity D
Activity B
Activity C
Arrange
Despatch Details
A business activity
Arrange
Despatch Details
Arrange
Despatch
Details
Forward
Despatch
Contents
Assemble
Goods for
Despatch
Receive
Supplier
Invoice
Forward
Matched
Invoice
Check
Delivery
Suggest
Products
to Buy
Set Up
Delivery
Schedule
Find
Appropriate
Suppliers
Check
Invoice
Record
Proposed
P.O.'s
Arrange
Delivery
Place Goods
in Delivery
Dock
Receive
Products'
'
Availability
Allocate
Stock
Location
Remove Goods
from Delivery
Dock
Suggest
Substitute
Product
Confirm
P.O.
Receive
Customer
Order
Arrange
Despatch
Details
Update
Stock
Levels
Forward
Despatch
Contents
Store
Goods
in Depot
Inform
Sales and
Marketing
List
Available
Stock
Despatch
Goods
Assemble
Goods for
Despatch
Deliveries from
suppliers arrive Loading B ay
at the Loading
Bay, then,
when accepted,
move to the
Goods In
Delivery Dock Goods In De live ry Doc k
from where
they move to
the Depot
Storage Zone
as stock.
D e p o t S to ra g e Zo n e
ZigZag
Warehousing
Goods
Receiving
Stock
Despatch
Keeping
Purchasing
Supplier
and
Product
Info
Purchase
Order
Placement
Marketing
Administration
Customer
Sales
Customer
Relations
Warehousing
Goods Receiving
Place Delivery
in Delivery
Dock
Check Delivery
Despatch
Store Goods
in Depot
Arrange Despatch
Details
Remove Delivery
from Delivery
Dock
Receive
Customer Order
Forward Despatch
Contents
Stock Keeping
Produce Stock
Report
Set Up Delivery
Schedule
Arrange
Delivery
Update Stock
Levels
Allocate Stock
Locations
Produce Stock
Storage Report
Inform Sales
and Marketing
Assemble Goods
for Despatch
Produce
Despatch Report
Despatch
Goods (Produce
Despatch Note)
Warehousing
Goods Receiving
Place Delivery
in Delivery
Dock
Check Delivery
Store Goods
in Depot
Remove Delivery
from Delivery
Dock
Stock Keeping
Produce Stock
Report
Set Up Delivery
Schedule
Arrange
Delivery
Update Stock
Levels
Allocate Stock
Locations
Produce Stock
Storage Report
Activity
Receive
customer
order
Arrange
despatch
details
Forward
despatch
details
Assemble
goods for
despatch
Despatch
goods
Remark
Sales and Marketing forward customer orders to the
depot. Two copies of each customer order are filed.
The Despatch Clerk checks the stock files and allocates
the stock to be given to the customer
The Despatch Clerk gives the despatch details to the
Despatch Supervisor
The Despatch Supervisor arranges for the physical
assembly of the customers order and the return of the
annotated customer order back to the Despatch Clerk
The fulfilled customers order is despatched with a
despatch note to the Customer
Check
Available
Time Slots
Arrange
Delivery
30
33
plan (33) :
332, 334 or
332,334, 336
plan (30) :
33 or
33,36
Set Up
Delivery
36
plan (36) :
362 or
362, 366
334
List Available
Time Slots
336
Pick Slots
362
Type Delivery
Line Info
366
Accept
Delivery Line
Purchase Order
Clerk
Despatch
Supervisor
Despatching
of
Customer
Orders
(Assemble
goods
for
despatch;
Despatch goods)
Activity
Remark
Activity
Job Title
Remark
Search for
Goods
Place in
Shopping Basket
Arrange
Payment
Forward
(Customer)
Order
Arrange
Despatch
Details
Update
Delivery
Report
Assemble Goods
for Despatch
Assemble Packs
for Despatch
Place Pack
in Despatch
Dock
Produce
Customer
Delivery Note
Pack
Customer
Order
Post Retail
Goods
Company Activities
Customer Activities
Search for
Goods
Add to
Shopping
Basket
Receive
Customer
Order
Arrange
Despatch
Details
Arrange
Payment
Update
Delivery
Report
Assemble Goods
for Despatch
Assemble Packs
for Despatch
Forward
(Customer)
Order
Post Retail
Goods
Place Pack
in Despatch
Dock
Produce
Customer
Delivery Note
Receive
Goods
Check
Goods
Pack
Customer
Order
Deal With
Returns
Return
Defective
Goods
Develop Bu siness
Activity Model
Propose Alternative
O utline Work Practice
Models
Development Methods
Prototyping
Agree Automation
Boundary
Definition of Requirements
Identify User
Roles
Identify
T asks
Develop Required
T ask Models
Develop T ask
Scenarios
Decision
DecisionStructure
Structure
Investigation
Investigation
Specification
Specification
Construction
Construction
Policies
Policiesand
andProcedures
Procedures
User
UserOrganisation
Organisation
Specification
Specification
Conceptual Model
Internal design
Construction
Construction
External
Design
Policies
Policiesand
andProcedures
Procedures
Investigation
Investigation
User
UserOrganisation
Organisation
Decision
DecisionStructure
Structure
Investigation
Investigation
BAM
RD
Specification
Specification
Internal design
Construction
Construction
External
Design
Policies
Policiesand
andProcedures
Procedures
Conceptual Model
WPM
User
UserOrganisation
Organisation
Decision
DecisionStructure
Structure