Thi Do

Thi Do
HESC 495
Internship in Health Science
at Carehouse Healthcare Center
Thi Do
12371 Pentagon Street
Garden Grove, CA 92841
(714) 467-7309
ThiDo714@gmail.com
OBJECTIVE
Seeking a healthcare internship to refine and develop the necessary team-oriented skills to
provide quality service and assistance to the community.
QUALIFICATIONS
Performs well with other team-members

Ability to work well under time sensitive situations
EDUCATION
California State University, Fullerton
Bachelors of Science, Health Science
Track: Health Promotion & Disease Prevention
GPA: 3.06
Degree Expected May 2015
Related Coursework: Program Design, Exceptional Individual, Occupational Health/Safety Measurement Statistics
RELATED EXPERIENCE
Internship
Carehouse Healthcare Center, Santa Ana, CA
Provided customer service for the patients and family members at the facility
Assisted staff members with patient care under professional supervision by Emma Monaco,
Supervisor
Supervised nurses making sure they are providing extensive care for the patients
Volunteer & Shadowed

Rehab Partner Inc., Fullerton, CA
February 2014 - November 2014
Managed home health patient appointments under supervision of Trevor Woolsey,

Supervisor
Shadowed a licensed physical therapist (PT)
Assisted with exercises and treatments under the direction of physical therapist (PT)
Volunteer
Saint Columban Church, Garden Grove, CA
January 2015 - February 2015
May 2009 June 2009
Assisted in a church sponsored carnival at CHOC hospital for the children

Collaborated with other volunteers to collect canned foods donation for the homeless
Arranged with other volunteer members to organize activities for the children
SKILLS
Languages: Competent in Vietnamese

Hobbies & Interests: Health/Fitness, Computer Technology
Computer: Proficient in Microsoft Word, PowerPoint, Excel, Email, and Internet
Carehouse Healthcare Center

Mission statement/goals: "We improve the lives we touch... through the delivery of high
quality healthcare and everyday compassion."
Genesis HealthCare Centers are designed for patients with short-stay as well as
residents with long-term care needs. For some, we form a caring bridge between
the hospital and the return home. For others, we provide extended specialty care
with warmth and compassion.
Most importantly, we are focused on creating the right environment for you. Our
comprehensive, interdisciplinary staff is only one component of the Genesis
HealthCare team that will be dedicated to your recovery. Everyone in our Center,
from the receptionist to the Dietary and Housekeeping staff, is devoted to your
care, happiness and well-being.
Our employees are the vital link between Genesis HealthCare and our patients and
residents. They're the service we provide and the product we deliver - they're our
most valuable resource. Achievement of our vision comes only through the talents
and extraordinary dedication our employees bring to their jobs each and every
day.
At Carehouse, their funding are from Government health programs such as Medicare, Medicaid,
& Health Maintenance Organization (HMO).
Services and programs offered:
Respite care, Attending Physicians, Registered Nurses, On-site Medical Director ,
Audiology care, Psychiatric services, Wound care, Pain management, Dietary and nutrition
needs management, Rehabilitation therapy, Speech therapy, Orthopedic Rehabilitation including joint replacement, injuries and amputation, Coordinated transportation, Interpreter
services, X-ray, Palliative care, Discharge planning, Physical therapy, Cultural, educational,
religious and social activities, Podiatry care, Vision care, Hospice care, Case management,
Individual treatment plans, Occupational therapy, Medication management, Recreation activities
Target: Patients age 50+ that needs general skilled nursing care, hospice care, respite care,
independent living, palliative care, rehabilitation, long-term/short-stay care.
WEEKLY LOG
for
HESC 495: Internship
Name: ____Thi Do_____________________________

Week: ____1_________________________________
# of Hours
Date
01/15/15
Description of Activities
6hrs
20min
Met with Zenon (dietary services supervisor) to get the cart with coffee, tea,
& hot chocolate. Greet and served beverages around the front lobby to
customers, family members, and visitors. Attend to patients that have their
calling light on to ask what they need. When a nurse is needed, I would find
the nurse in charge of the patient or page them.
6hrs
Started off with getting beverages in the kitchen. Refilled

straws/cups/napkins on the cart. Went to Francisco(supply/inventory
director) to get hand sanitizers for customers and visitors. Greet and serve
beverages to customers. Check up on patients that have their service light on
to see if they need help. Make sure that a nurse attends to the patient within
a timely manner. Making sure customers know where the receptionist is at.
Serve coffee to patients that are allowed to have by asking their charged
nurse. Report to a nurse that a patient needs water. Observe occupational
therapist providing exercises to patients in rehab.
01/16/15
Week: ____2_________________________________
# of Hours
Date
01/19/15
6hrs
30min
Refilled cart with coffee and tea to serve to customers. Clean and sanitize
the cart before so. Get more napkins and straws for the cart. Greet
customers and serve beverages. Observe nurses, keeping eye out for any
issues to report to administrator. Check up on patients to see if a nurse has
attended to them yet.

6hrs
01/22/15
30min
6hrs
01/23/15
30 min
Refilled cart, making sure there's enough napkins/cups/straws and

beverages. Provided customer service by greeting and providing beverages
for the visitors and family members. Provided patient care, making sure
nurses are attending to them in a timely manner. Observing nurses making
sure they are providing quality help to the patients. Assisting other staff
members when they help such as relocating a patient to their room or
whichever destination needed.
Refilled cart, making sure there's enough napkins/cups/straws and
beverages. Provided customer service by greeting and providing beverages
whichever destination needed.
Week: ____3_________________________________
# of Hours
Date
01/26/15
01/29/15
6hrs
30min
Started off with getting beverages in the kitchen. Refilled

straws/cups/napkins on the cart. Provided customer service by greeting and
providing beverages for the visitors and family members. Provided patient
care, making sure nurses are attending to them in a timely manner.
Observing nurses making sure they are providing quality help to the patients.
Assisting other staff members when they help such as relocating a patient to
their room or whichever destination needed. Observe occupational therapist
providing exercises to patients in rehab.
6hrs
Getting coffee and tea refilled in the kitchen. Refilled straws/cups/napkins

on the cart. Provided customer service by greeting and providing beverages
whichever destination needed. Observe LVNs providing medications/help to
patients.
30min
6hrs
01/30/15
30 min
Getting beverages in the kitchen. Refilled straws/cups/napkins on the cart.

Provided customer service by greeting and providing beverages for the
visitors and family members. Provided patient care, making sure nurses are
attending to them in a timely manner. Observing nurses making sure they
are providing quality help to the patients. Assisting other staff members
when they help such as relocating a patient to their room or whichever
destination needed. Observe CNAs making sure they are providing quality
care and that they attend to the patients that needs help.
Week: ____4_________________________________
# of Hours
Date
02/02/15
02/05/15
6hrs
30min

destination needed.
6hrs
Refilling beverages in the kitchen. Refilled straws/cups/napkins on the cart.

destination needed.
30min
6hrs
02/06/15
30 min

destination needed.
Week: ____5_________________________________
# of Hours
Date
02/09/15
02/12/15
6hrs
30min

destination needed. Moving linen baskets to the side that are causing
obstructions to the staff and patients. Getting feedback from customers and
staff members to report to administrator.
6hrs
Customer service, making sure all customers coming in are greeted and
know where to get a hold of admissions and where the front lobby is. Also
having coffee and tea as complimentary beverages to offer. Patient care,
checking stations 1 and 2 of the front to see if any of the patient's door lights
are on to inquire the help they need. Supervising nurses, making sure each
nurse is doing their jobs by attending to the patients that need help.
Assisting others, helping out the staff members if they need any help with a
patient or need to get a hold of any other staffs. Taking patients back to their
room or to the destination they desire in the facility. Moving things in the
way of the halls so they are not blocking or causing hazard to the
patients/staffs.
30min
6hrs
02/13/15
30 min

destination needed. Getting feedback from customers and staff members to
report to administrator. Handed out brochures to customers and families in
the lobby
Week: ____6_________________________________
# of Hours
Date
02/16/15
6hrs
30min
6hrs
02/19/15
30min
6hrs
02/20/15
30 min
patients/staffs.
destination needed. Getting feedback from customers and staff members to
report to administrator. I helped the speech therapist to translate to a
Vietnamese patient's family member.
patients/staffs. Observe patients in the activities room. Assisted Jennifer in
relocating a patient to their room.
Week: ____7_________________________________
# of Hours
Date
02/23/15
5hrs
30min
5hrs
02/26/15
30min
patients/staffs. Find out where a patient's room is from the medical records
room.
patients/staffs.
____________________________________________
Students Signature
___
____________________________________________
Agency Supervisors Signature
_
Date
___
Date
This is the brochure where I would hand out to customers

and families in the lobby entrance of the facility.
No photo release for these pictures.
Taking preventative measures by using

personal protective equipment (PPE) such
as gown, mask, and gloves when entering
particular patient's rooms.
Getting ready to provide coffee, tea, and

hot chocolate for customers, visitors, and
families in the lobby at Carehouse
Healthcare Center
Summary:
During my time at Carehouse Healthcare center, I have accomplished four learning
objectives included in my learning contract. I also have accomplished more objectives other than
those in the contract. I have enhanced my ability to provide effective services to the families and
patients by learning practical skills from the employees. I have gained an overall perspective in
the healthcare field by interpreting knowledge, observing professional personnel; to determine if
working for a healthcare facility is an appropriate career goal for me. I have developed an
appropriate detailed report of the facility and its staff members, with the experiences and
observations I've gained, to the administrator to improve the quality services of their facility. I
have strengthen my interpersonal communication skills by offering effective customer service
for the community. I also have gained knowledge by observing occupational therapists provide
rehabilitative care for the patients. I have gain knowledge from the CNAs and LVNs to see how
general skilled nursing is provided. In my time here I have gained clerical, administrative, and
customer experiences.
In my internship, I have provided customer services, by offering beverages such as
coffee, tea, & hot chocolate for visitors, families, and customers. I acquired inventory and
restocked the cart with coffee and tea. I sanitized tables, carts, and chairs when needed. I assisted
the activities director in giving opinions about a wellness curriculum program for the employees.
I passed out brochures to customers to provide knowledge about Carehouse Healthcare Center. I
assisted other volunteers with their tasks. I helped another intern find where she needed to go to
talk to the staff members. I have assisted in patient care by helping nurses attend to patients and
alerting nurses when they need assistance. I have contributed comfort and care for the families
and visitors of the patients making sure they have chairs to sit in. I have observed nurses and
other staffs providing patient care and made sure that they are providing the quality care. With
these observations, I was able to gather information needed to report my experiences here at
Carehouse Healthcare Center to the administrator. I have provided quality professional assistant
to all the staff members that needed my help. I was able to provide assistance to the speech
therapist by translating to a Vietnamese patient's family member because there were no other
translator around. I have assisted the occupational therapist to provide rehabilitation therapy to a
patient. I was able to assist nurses in relocating patients to wherever they need to go.
A highlight of my internship was to be able to provide help to not just the customers,
families, and visitors but able to assist the staff members and nurses. Other highlights during my
time here consists of getting acquainted with the staff members to help gain knowledge if this is
the right occupation for me. I was able to assist staff members in the activities center as I
relocated patients to the center so they can participate in activities such as mini-bowling, bingo,
and other games. Another highlight was that I was able to assist a physical therapist by pushing a
wheelchair behind as the therapist is assisting the patient in walking just in case the patient gets
exhausted and needs to sit and rest. I was able to offer my opinions to the activities director in
creating a wellness curriculum for the employees. I was able to participate in one of the patient's
birthday by singing together happy birthday and participating in games and other activities.
This internship has better-prepared me for my career in health science field by allowing
me to gain knowledge in rehabilitative therapy, speech therapy, dietary and nutrition needs,
general nursing care, hospice care, medication management, and recreation activities. With this
experience I was able to confirm my interest in the healthcare field by helping others and
providing assistance to other employees.
Carehouse Healthcare Center is trustworthy community that offers many services for
patients. The quality of supervision is great as employees are energetic in doing their jobs and
that the patients and families are happy to come back. This center is well organized and the
security is great. Employees show professionalism and display a positive energy for the patients.
The activities provided are high-quality as patients love to participate and always come back to
the activities center. The work environment has a positive energy as employees are well
mannered and profession. If I were able to work in this center, I would do so as it provides great
services and have highly positive staff members.
Health Science 495

Capstone Assessment
Background
Imagine that the Centers for Disease Control and Prevention (CDC) has announced a new,
competitive grant that will fund the planning, implementation, and evaluation of a theory-based
health intervention study aimed at reducing the incidence of obesity among Hispanic women. To
have a chance at being funded and carrying out your intervention study, you must develop a
proposal and submit it to the CDC. The CDC requires you to answer the questions below. By
doing so, you will summarize your proposal of your theory-based health intervention study.
Overall, your answers should convince the CDC reviewers that your proposed intervention is
based on an appropriate health science or public health theory; that your plan to develop the
intervention and carry it out is feasible and sound; and that your design of the study to evaluate
the intervention is rigorous and appropriate. The CDC requires that you format all in-text
citations and your reference list using APA format.
Question 1: What is the theory upon which you will base your intervention? Include the name of
the theory, followed by a citation of theorys original authors (at least one citation):
Name of theory: Transtheoretical Model
Citation(s): Research by Aten, Strain, & Gillespie (2008) states, "In response to the lack
of a comprehensive psychotherapy theory, the transtheoretical psychotherapy model was
developed (Prochaska & DiClemente, 1982, 1984, 1986; Prochaska & Norcross, 2007). The
result was an empirically supported (e.g., Bowles, 2006; Park et al., 2003) approach to
psychotherapy that has widespread appeal to clinicians" (para. 1).
Question 2: In a paragraph (maximum one page, double spaced), summarize the basic theory.
Your answer should describe the level of influence(i.e., intrapersonal, interpersonal, or
community) and define the major theoretical constructs. Provide at least two appropriate in-text
citations to convince the funder that you know what you are talking about.
Transtheoretical model is a behavior change theory dealing on an intrapersonal level. It
focuses on the stages of change that an individual have to want to change their health behavior.
The theoretical model construct consists of: Precontemplation, Contemplation, Preparation,
Action, and Maintenance. It requires an individual's ability for self-efficacy to go through with
the changes. According to the article by Suris, del Carmen Trapp, Diclemente, & Cousins
(1998), a person in precontemplation does not consider that he/she has a problem and that he/she
does not plan to change (p. 656). Contemplation is when that individual knows of the problem
but struggle with how to change or finding a solution to become dedicated to change (Suris et al.,
1998). An individual in preparation stage tends to attempt the behavior change but has been
unsuccessful effectively to change (Suris et al., 1998). In the article by Suris et al. (1998)
mentions that a person in the action stage is enthusiastically seeking support to successfully
change their behavior. In the maintenance stage, the individual is working to avoid relapse
strengthen by the accomplishments acquired through the action stage (Suris et al., 1998).
Question 3: What is the name of your theory-based health intervention? Please write your
specific, descriptive title in no more than 20 words:
Obesity Prevention & Control among Hispanic Women
Question 4:State the goal of your theory-based intervention by completing the sentence, below.
The goal of my intervention is to prevent and reduce the prevalence of obesity among Hispanic
women.
Question 5: Choose two intervention strategies (e.g., health education, service provision, policy
change) to use in your program. Develop 1-3 activities for each. For each strategy, write a
paragraph that describes the strategy and the related activity(ies) that you will implement. Be
sure to provide a citation for each strategy.
The first intervention strategy we will implement is the Health-related Community
Service Strategy. To improve the health of the participants, we will have clinical screenings to
monitor. We will make these services accessible for all participants (Katz, O'Connell, Yeh,
Nawaz, Njike, Anderson, Cory, & Dietz, 2005).
The next intervention strategy we will include organizational culture activities. These
activities will allow the participants to partake in physical activities. By creating an accessible
environment for the participants will help with more participatory rates. These settings will result
in a positive change to prevent and control obesity (Katz et al., 2005). With this strategy we will
also add healthier food to the vending machines allowing participants to access healthier snacks
during their time in the program.
Question 6: Write one process objective that you will use in your evaluation. (Use the when,
how much, who, what formula.)
Within two months of the program, the staffs will conduct clinical screenings to a minimum of
75% of the participants in the Obesity Prevention & Control Program.
Question 7:In two sentences, name two activities that you will carry out as part of your process
evaluation concurrently with the implementation of your intervention.
Process evaluation activity 1: For our process evaluation, we will find out if our program is
acceptable and effective by giving out questionnaires.
Process evaluation activity 2: Another way to help with the program's effectiveness is to observe
our participants to makes sure the quality of the program successful.
Question 8:Write one outcome objective that you will use in your evaluation. (Use the when,
how much, who, what formula.)
By May 2016, obesity incidence will be reduced to by 30% among the Hispanic women
participants.
Question 9: In one, clear sentence (no more than 30 words), state the hypothesis that you will
test in your outcome evaluation. Make it a directional hypothesis, and be sure to name your
independent variable, your dependent variable, and how you predict they will be associated.
I predict that participants in cultural activities (IV) will decrease obesity (DV) prevalence.
Question 10: In a brief paragraph (no more than 4 sentences), state specifically how the theory
listed in Question 1 will guide your specific health intervention (i.e., how your intervention is
based on this theory).
The intervention strategy of clinical screenings being accessible for the participants can
help individuals maintain and control their health by monitoring their health status. By
monitoring their health status they can prevent relapse. Another strategy of providing accessible
cultural activities can help individuals to participate and change by incorporating physical
activity into their life. This is part of the Action stage in the Transtheoretical theory because they
are seeking help to effectively change their habits.
References
Aten, J., Strain, J., & Gillespie, R. (2008). A transtheoretical model of clinical
supervision. Training and education in Professional Psychology, 2(1). 1-9.
Katz, D., O'Connell, M., Yeh, M., Nawaz, H., Njike, V., Anderson, L., Cory, S., Dietz, W.
(2005). Task Force on Community Preventive Services: Public Health Strategies for
Preventing and Controlling Overweight and Obesity in School and Worksite Settings.
Retrieved May 2, 2015, from
http://origin.glb.cdc.gov/Mmwr/preview/mmwrhtml/rr5410a1.htm
Suris, A., del Carmen Trapp, M., Diclemente, C., & Cousins, J. (1998). Application of the
transtheoretical model of behavior change for obesity in Mexican American women.
Addictive Behaviors, 23(5), 655-668.
CSUF, Dept of Health Science

Student Internship Evaluation/Assessment
Self-Evaluation
Name of Student: ____Thi Do___________________________________________________

Semester of Internship: Fall Spring
Summer
Agency Name: ___Carehouse Healthcare Center
Year: 2015_________
__________________________
Supervisors Name and Title: ___Jennifer Payne, Activities Director___________

Directions:
The assessment process is critical to student growth and development. Your time and
detailed feedback is greatly appreciated.
To assess the skill level for each criterion area, please use the performance evaluation
ratings listed below by placing a check mark in the appropriate column. Please support
your ratings with comments.
Performance Evaluation Ratings
1 - Substantially Exceeded Requirements Clearly and consistently exceeded many
requirements
2 - Exceeded Requirements Clearly exceeded some, and met all other requirements
3 - Met Requirements Clearly met all requirements, or balance minor need for improvement
in one area with exceptional performance in another
4 - Met Some Requirements Met some requirements, but clearly needs to improve in one
or more areas to fully meet requirements
5 - Did Not Meet Requirements Clearly needs significant improvement in one or more
areas to fully meet requirements
Criterion
Rating
Comments
1 2 3 4 5
Interpersonal Relationships
I would welcome customers, greet the staffs, open doors,

lend help to staff members, adapt to the needs of the
patients and customers.
(Interacts with others in a helpful

and informative manner,
adaptability, appreciation for
diversity)
Work Quality (high standards for
work quality, work is accurate,

complete, thorough and well
organized)
Work Quantity (productive,
Every tasks that I was given would be completed

thoroughly. When I have questions, I would always ask.
proficient, utilizes time well,

completes assigned work in a
timely fashion)
Professionalism (demonstrates
Whenever I was done with one task I would pick up the

next task. Whenever I would have to wait for refills for the
coffee and tea, I would help a staff member with another
task.
Whenever a staff needed help, I would always lend a hand.

I would always show up early and I never missed a day
during my time there. I would show up in the required
attire for volunteers.
integrity, dependable, reliable,

good attendance, promptness,
professional personal appearance)
Initiative (works independently,

self-directed, resourceful,
motivated)
Problem Solving (ability to make
I was able to observe nurses and when something is wrong

I would report any issues to my supervisor or administrator.
When nurses needed assistance to get towels, blankets,
pillows for patients I would attend and help them.
I am respectful to the staff nurses and customers/patients. I

would listen and ask questions when I need clarification. I
greet people professionally and clearly.
decisions, ability to recognize and

resolve routine problems/needs,
apply appropriate and creative
solutions)
Communication Skills (Listens

effectively and responds clearly
and directly, oral and written
communication is clear and easy to
understand)
I was comfortable being told what tasks to do and when

customers or patients need help I would take the initiative
to do what I can under professional supervision.
Attitude (Displays drive, energy

and a positive attitude in
completing assigned tasks)
I would greet everyone with a smile. When customers

needed beverages, I would serve them in a positive
attitude. When staff members ask me for assistance I would
positively assist them.
Average rating (grade):
1 (A) 2 (B) 3 (C) 4 (D) 5 (F)

Students Signature: _____Thi Do_______________________ Date:____05/03/15_______________
03/06/15
Jennifer Payne
Activities Director
Carehouse Healthcare Center
1800 Old Tustin Road
Santa Ana, CA 92705
Dear Mrs. Payne,
I want to thank you for giving me the opportunity to serve as an intern at Carehouse Healthcare
Center. I have gained valuable insight into the health industry over the past two months.
Because you gave me the opportunity to work on a variety of tasks, I had the chance to observe
numerous aspects of healthcare, from customer service, patient care, staff assistance, and
supervision of nurses. You and your staff were extremely welcoming and helpful, and offered me
terrific career advice.
This internship has definitely increased my interest in pursuing a career in the health field. I
would love to stay in touch, and perhaps speak to you regarding steps I should take in the future
to pursue a career in the health industry. Once again, thank you for a terrific two months.
Sincerely,
Thi Do

Thi Do

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Thi Do

Performs well with other team-members

Volunteer & Shadowed

February 2014 - November 2014

Managed home health patient appointments under supervision of Trevor Woolsey,

January 2015 - February 2015

May 2009 June 2009

Assisted in a church sponsored carnival at CHOC hospital for the children

Languages: Competent in Vietnamese

Carehouse Healthcare Center

Name: ____Thi Do_____________________________

Started off with getting beverages in the kitchen. Refilled

attended to them yet.

Refilled cart, making sure there's enough napkins/cups/straws and

Started off with getting beverages in the kitchen. Refilled

Getting coffee and tea refilled in the kitchen. Refilled straws/cups/napkins

Getting beverages in the kitchen. Refilled straws/cups/napkins on the cart.

Getting beverages in the kitchen. Refilled straws/cups/napkins on the cart.

Refilling beverages in the kitchen. Refilled straws/cups/napkins on the cart.

Getting beverages in the kitchen. Refilled straws/cups/napkins on the cart.

Getting beverages in the kitchen. Refilled straws/cups/napkins on the cart.

Getting beverages in the kitchen. Refilled straws/cups/napkins on the cart.

This is the brochure where I would hand out to customers

No photo release for these pictures.

Taking preventative measures by using

Getting ready to provide coffee, tea, and

Health Science 495

CSUF, Dept of Health Science

Name of Student: ____Thi Do___________________________________________________

Agency Name: ___Carehouse Healthcare Center

Supervisors Name and Title: ___Jennifer Payne, Activities Director___________

I would welcome customers, greet the staffs, open doors,

(Interacts with others in a helpful

Work Quality (high standards for

work quality, work is accurate,

Work Quantity (productive,

Every tasks that I was given would be completed

proficient, utilizes time well,

Whenever I was done with one task I would pick up the

Whenever a staff needed help, I would always lend a hand.

integrity, dependable, reliable,

Initiative (works independently,

Problem Solving (ability to make

I was able to observe nurses and when something is wrong

I am respectful to the staff nurses and customers/patients. I

decisions, ability to recognize and

Communication Skills (Listens

I was comfortable being told what tasks to do and when

Attitude (Displays drive, energy

I would greet everyone with a smile. When customers

Average rating (grade):

1 (A) 2 (B) 3 (C) 4 (D) 5 (F)

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Name: Thi Do_________________________

Name of Student: Thi Do_______________________________________________

Supervisors Name and Title: _Jennifer Payne, Activities Director_________