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  • Self-Assessment - How Good Are You at Communicating?

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    OmerZia
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    This document discusses effective communication skills. It begins by reviewing the importance of connecting with your audience and considering their perspective in conflict resolution. It then outlines five conflict styles from the Thomas-Kilmann Conflict Mode Instrument: competing, collaborating, compromising, accommodating, and avoiding. Next, it discusses the Interest Based Relational Approach to conflict resolution, which emphasizes maintaining good relationships, separating people from problems, listening to understand interests, and exploring options together. The document provides several tips for active listening, including stopping talking, being present, asking open questions, and reading nonverbal cues. It stresses the importance of suspending judgment and sharing honest reactions. Finally, it lists several resources on cross-cultural communication, communication mistakes

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    Week 2

    Original Title

    7Cs,Listening, Conflict,Cultures

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    This document discusses effective communication skills. It begins by reviewing the importance of connecting with your audience and considering their perspective in conflict resolution. It then outlines five conflict styles from the Thomas-Kilmann Conflict Mode Instrument: competing, collaborating, compromising, accommodating, and avoiding. Next, it discusses the Interest Based Relational Approach to conflict resolution, which emphasizes maintaining good relationships, separating people from problems, listening to understand interests, and exploring options together. The document provides several tips for active listening, including stopping talking, being present, asking open questions, and reading nonverbal cues. It stresses the importance of suspending judgment and sharing honest reactions. Finally, it lists several resources on cross-cultural communication, communication mistakes

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    12 views12 pages

    Self-Assessment - How Good Are You at Communicating?

    Uploaded by

    OmerZia
    This document discusses effective communication skills. It begins by reviewing the importance of connecting with your audience and considering their perspective in conflict resolution. It then outlines five conflict styles from the Thomas-Kilmann Conflict Mode Instrument: competing, collaborating, compromising, accommodating, and avoiding. Next, it discusses the Interest Based Relational Approach to conflict resolution, which emphasizes maintaining good relationships, separating people from problems, listening to understand interests, and exploring options together. The document provides several tips for active listening, including stopping talking, being present, asking open questions, and reading nonverbal cues. It stresses the importance of suspending judgment and sharing honest reactions. Finally, it lists several resources on cross-cultural communication, communication mistakes

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 12

    Self-assessment | How good are you at

    Communicating?
    http://ican.netsolpk.com/mindtools/pages/article/newCS_99.html

    Review
    -

    Importance of connecting
    Being considerate about the audience
    Conflict resolution process

    Week 2 | Understanding conflicts


    1. http://www.mindtools.com/pages/article/newLDR_81.htm
    a. Understanding the Theory: Conflict Styles (TKI)
    i. Competitive
    ii. Collaborative
    iii. Compromising
    iv. Accommodating
    v. Avoiding
    b. Understanding the Theory: Interest Based Relational Approach (IBR)
    i. good relationships are the first priority
    ii. Keep people and problems separate
    iii. Pay attention to the interests that are being presented
    iv. Listen first; talk second
    v. Set out the "Facts"
    vi. Explore options together

    2.

    a.
    Listen actively

    Are you listening? How?

    More tips on listening


    1.
    2.
    3.
    4.
    5.
    6.
    7.
    8.

    Stop talking
    Consider the physical environment
    Be present
    Eliminate internal noise
    Ask open questions
    Use encouragers
    Read the nonverbal cues
    Dont interrupt

    9. Suspend judgment
    10. Be aware of your red flag words or ideas.
    11. Use perception checking
    12. Share your honest reactions

    Gather Information
    Ask questions (formulating your questions, qualities of a good
    question, levels)

    b.
    http://www.mindtools.com/pages/article/newLDR_81.htm

    Forbes | Top 10 Worst mistakes in communication


    http://www.forbes.com/sites/jennagoudreau/2012/11/16/the-10-worstcommunication-mistakes-for-your-career/

    HBR |How to listen when communication styles dont


    match
    https://hbr.org/2013/10/how-to-listen-when-your-communication-styles-dont-match/
    Notes: Specialized topic. Emotional hijacks (amygdala).

    7Cs of Communication
    http://www.mindtools.com/pages/article/newCS_85.htm

    Cross cultural communication


    Cross cultural communication
    http://www.mindtools.com/CommSkll/Cross-Cultural-communication.htm
    7 Dimensions of culture
    http://www.mindtools.com/pages/article/seven-dimensions.htm
    Hofstedes model
    http://www.mindtools.com/pages/article/newLDR_66.htm
    Avoiding cross cultural faux pas
    http://www.mindtools.com/pages/article/cross-cultural-mistakes.htm

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