ti : Dch v Call

Center
GVHD :
Thnh vin :

M hnh h

Phn 1: Cch cu hnh mt call center s dng

Ubuntu v fusionPBX v to nhm nhn vin
chm sc khch hng (khong 3-5 nhn vin)

Bc
Bc
Bc
Bc
Bc
Bc

1: To extension
2: To 1 Call Center
3: To User
4: To Agent
5: Thm Agent vo Call Center
6 : Upload file ghi m vo Recording

Bc 1 : To extension

Bc 2: To 1 Call Center

Bc 3: To User

Bc 4: To Agent

Bc 5: Thm Agent vo Call Center

Bc 6 : Upload file ghi m vo

Recording

Phn 2 : Khch hng t bn ngoi gi vo s Chm

Sc Khch Hng

Bc 1: To Gateway vi ti khon IPtel

Bc 2: Vit Destination Dialplan

Bc 1: To Gateway vi ti khon
IPtel

Bc 2: Vit Destination Dialplan

Phn 3 : Nu tt c cc nhn vin ang

bn chm sc khch hng (nghe in
thoi) hoc ang gi ngh th h thng
a danh sch khch hng vo hng
i km thng bo v nghe nhc ch
Bc 1: To Time Conditions
Bc 2: a khch hng vo hng ch

Bc 1: To Time Conditions

Bc 2: a khch hng vo
hng ch

Phn 4 : Trong vng 1 pht nu c nhn vin no rnh th s

kt ni cuc gi n khch hng i lu nht

Phn 5 : Khch hng no i qu 1 pht

trong hng i th s nghe thng bo
vui lng gi li sau

Thank you for your listening !