Ryan Fitch

842 William Street

River Forest, Illinois, 60305

February 4, 2015

Mr. Carl Elsener, Chief Executive Officer

Victorinox AG
7 Victoria Drive
Monroe, Connecticut, 06468

Dear Mr. Carl Elsener,

Three years ago, I purchased a Victorinox Swiss Army backpack at a local Staples store.
I believe I bought this product for $120.00.
My experience with this back pack has been very good. After three years of using it in a
high school setting, it only has a broken zipper. This shows the quality of it is excellent.
I am off to college next year, and I will be in need of a new backpack, and I will
definitely go with a Victorinox Swiss Army product.
Sincerely,
\
Ryan Fitch