Yolanda Fowler

Overnight Stocker - Wal-Mart

El Paso, TX 79904
yolanda.roseby@gmail.com - (757) 9337896
Authorized to work in the US for any employer

WORK EXPERIENCE

Overnight Stocker
Wal-Mart - El Paso, TX - 2014 to Present
Monitor store activities to ensure a neat and clean store as well as received and stacked store merchandise.
Maintain all store merchandise and handle all goods and services efficiently.
Manage all merchandise and ensure appropriate tags and labels to it and verified the cleanliness and order
in the backroom and in the store.
Synchronized work functions with co-workers.
Assured that the goods were replenished on the sale floor.
Responded to customer requests for information and service.
3263a Townsley St., El Paso, TX 79904, (757) 971-0833, Yolanda.Roseby@gmail.com

Bartender/Waitress
Spankies Bar - El Paso, TX - 2013 to 2014
Provide quick, efficient and friendly service to customers. Boost customer base and establish repeat clientele.
Made recommendations to management regarding expanding selection of liquors.
Verified proper identification of patrons in order to assure age requirements for purchasing alcohol were
being observed.
Attempted to limit liability by monitoring patron's excessive drinking and by taking necessary steps to persuade
intoxicated patrons to stop drinking and find alternative means of transportation.
Cleaned glasses, utensils, bar and equipment, polished bar fixtures, mop floors, removed empty bottles and
trash, and replenished bar supplies, such as liquor, fruit, ice, and dishes
Carried dirty dishes to kitchen and wiped tables and seats with dampened cloth
Collected money for drinks served

Call Center Representative

American Directions Group - El Paso, TX - 2012 to 2013
Enhanced the reputation of the organization by accepting
ownership for accomplishing new and different requests and by exploring opportunities to create value for job
accomplishments.
Ensured customer satisfaction by answering inquiries, monitoring needs, clarifying desired information and
filling special requests.
Resolved problems by researching and exploring alternative solutions; implementing solutions and escalating
unresolved issues.
Supported proper equipment maintanence by following established procedures and reporting any
malfunctions.

Customer Service Representative

Vector Marketing - El Paso, TX - 2012 to 2012

Performed all aspects of customer service and satisfaction, including filing and submitting customer orders,
scheduling appointments and providing detailed information for various
products.
Marketed and sold Cutco products through direct sales and preset appointments.
Developed loyal customer base and increased sales volume through personal attention to customer
Identified potential customers through personal referral and lead generation.

VOLUNTEER
Junior Achievement of the Desert Southwest, Inc - El Paso, TX - 2008 to 2009
2013 to 2013
El Paso, TX

EDUCATION

Medical Administrative Assistant

Chapin High School - El Paso, TX
2013

ADDITIONAL INFORMATION
Medical Administration Assistant graduate seeking to obtain a challenging and responsible position utilizing
specific knowledge of phlebotomy in a facility where I can apply knowledge and experience, while being apart
of a team that's bigger than me.
Responsible, punctual and very dependable.
Trained to collect blood using different needle types including butterfly, syringe, and straight
needles.
SKILLS
Excellent communication skills Strong organizational skills Telecommunication skills
Active listening skills Computer proficiency Sharp problem solver
Courteous demeanor Trustworthy individual Energetic work attitude
Multi-Task Management Typing Speed 62 WPM Adaptability