04 May 2015

Mr. Samuel Smith

Sales Manager of Insta Delivery
987,Standhill Road,Bucharest,Romania

Dear Mr. Smith,

I am writing this letter in order to present my complaints about your delivery
services performed for my restaurant in the past few months.
Fistly,I have to mention that my dissatisfactions are caused by numerous aspects
regarding your delivery services. On 1 st May 2015,I ordered 100 kilograms of
purple potatoes, 50 kilograms of broccoli, 20 boxes of red onion, 15 boxes of cherry
tomatoes and 30 green salads.The consignment arrived on 2nd May 2015,but
instead I get the full order, I received half of each quantity ordered. It is obvious
that you delivery firm has a huge problem in what is concerning orders
management and I affirm this based on the fact that after I sent you my order, I
immediately received its confirmation according to which, you had in your stock,all
the quantities necessary for my restaurant. This error and the discrepancy between
your approximations regarding your stock and reality caused to my restaurant a lot
of inconvenience because it put my firm in an unpleasant and difficult situation. I
had to make some emergency purchases to fulfil my restaurants commitments to
all our customers.
This situation determined me to address you this letter in the hope that you will try
to correct immediately your issues of taking orders and to ensure that such errors
do not happen again. Otherwise, we may have to look elsewhere for our supplies.
I look forward to hearing from you.
Yours sincerely,

george
Manager of Silver Restaurant