6.

THE IMPLEMENTATION PROCESS

When Total Quality program is introduced into
an organization, all the factors discussed in
previous chapters must be brought together,
and an implementation that deals first with
people, then with systems and then with
technology, or some other such sequence, is
viable.

There are six main steps during Total Quality

implementation process :
1.Understanding,
2.Top management commitment,
3.Company-wide awareness,
4.Planning,
5.Implementation, and
6.Review (leading to increased understanding
and continuous improvement).

Top Management Commitment

Without top management commitment any

attempt to introduce Total Quality is a
waste of time and effort.

Company-Wide Awareness
Whatever the level of awareness shown by
the preliminary study, there will be some
need to explain Total Quality throughout the
organization. A top-to-bottom briefing
exercise is often the best way to get this
message across.
A typical briefing session should explain :
what quality is,
why it is important, and
what the company is going to do about it.

Planning
Planning is what you do before you do anything
so that you dont get mixed up when you do it.
From the initial outline plan, there will be a
series of projects, which have to be identified
at company level.

Cont
For each project, there should be:
A time-phased plan identifying targets and
milestones,
Resources required,
Costs, and
Projected benefits.
The benefits should be reconciled with the
original cost of quality estimates.

Cont
Once the plans are prepared, it is the task of
the steering committee to prioritize them and
to allocate resources. In our experience, it is
a good idea to put into effect some projects,

Implementation
To execute the plans, there are certain key
points to remember:
i. Total Quality is not a once and for all
exercise.
ii. Total Quality begins and ends with education
iii. Total Quality is about business improvement.

In order to build Total Quality into a

continuous improvement process,each
functional manager should have a realistic
quality objectives that are set annually.

Review
As every project reaches completion it must
be reviewed to see if the objectives have
been achieved. In addition, because Total
Quality is a continuous process, it is
essential that the organizations quality
performance be regularly reviewed, using the
form of diagnostic analysis.

Cont
The review will lead to increased understanding
of the opportunities for further improvement.
There will be:
a new set of issues for senior management
to deal with,
a need for renewed commitment,
fresh priorities, and
further resource allocations