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MCIS Assignment
MCIS Assignment
Amity Campus
Uttar Pradesh
India 201303
ASSIGNMENTS
PROGRAM: BFIA
SEMESTER-II
Subject Name:
MANAGEMENT
SYSTEM
Study COUNTRY:
Roll Number (Reg. No.):
Student Name:
SOMALIA
BFIA01512010-2013019
MOHAMED ABDULLAHI KHALAF
CONTROL
AND
INFORMATION
INSTRUCTIONS
a) Students are required to submit all three assignment sets.
ASSIGNMENT
DETAILS
MARKS
Assignment A
Five Subjective Questions
10
Assignment B
Three Subjective Questions + Case Study
10
Assignment C
Objective or one line Questions
10
b) Total weight-age given to these assignments is 30%. OR 30
Marks
c) All assignments are to be completed as typed in word/pdf.
d) All questions are required to be attempted.
e) All the three assignments are to be completed by due dates
and need to be submitted for evaluation by Amity University.
f) The students have to attach a scanned signature in the form.
Signature : _________________________
Assignment B
Assignment C
1)
2)
3)
4)
They
They
They
They
Answer:
Information is a corporate resource, as important as the capital, labour,
know-how etc. and is being used for decision-making. Its quality,
therefore, is required to be very high. Low quality information would
adversely affect the organizational performance as it affects decisionmaking. The quality of information is the result of the quality of the input
data, processing design, system design, system and procedures which
generate such a data, and the management of the data processing
function. Quality, unlike any other product, is not an absolute concept.
Its level is determined with reference to the context and its use, and the
user. Perfect quality just as perfect information is non-achievable and
has cost-benefit implications.
However, it is possible to measure the quality of information on certain
parameters. All these parameters need not have a very high value. Some
parameters may have lesser importance in the total value on account of
their relevance in the information and its use.
The quality parameters which are generally considered are shown in the
table
Individual
differences
Locus of control
internal or external
Explanation
to the situation
Personal
dogmatism.
Risk propensity.
Tolerance
ambiguity.
Effect on information
processing
More information
Gathering and
Higher,
then
more
information gathering and
analysis.
Tight tolerance then more
information collection and
Analysis
High ability, then less
information and more self
analysis.
Examples
The production
decisions, selection
The pricing,
advertising in a
Competitive environment.
Higher,
then
less The Technocrat scientists and
information relevant to managers of technology have
and tools correct analysis. definite information.
Development strategy
System Development strategy
Resources for system development
Manpower composition
Architecture of MIS
System Development schedule
Hardware and Software Plan
Unfreezing
Choosing
Refreezing
System analysis is the survey and planning of the project. It has two
phases:
Study phase
Definition phase
SDLC: It includes:
Technical feasibility
Economic feasibility
Operational feasibility
Schedule feasibility
Prototyping.
Implementation.
Validating and testing.
System Design:
Steps Involved in system design are:
Input Design
Output Design
Development
Testing
Answer:
Information technology plays a vital role in the success of an enterprise.
For example, the Internet and Internet-like internal networks, or
intranets, and external inter-organizational networks, called extranets,
can provide the information infrastructure a business needs for efficient
operations, effective management, and competitive advantage.
In order to succeed today, organizations are increasingly competing in
global markets. The increased use of technologies such as the Internet,
intranets, and extranets will definitely revolutionize how businesses will
operate and how they will use computers to compete.
Internet: organization can connect directly with the general public.
Opportunities range from giving away basic product information to
automatically updating or patching retail software. Many businesses also
conduct retail operations online.
business technology. The last but not the least important is the challenge
to organize and implement information architecture and information
technology platforms, considering multiple locations and multiple
information needs arising due to global operations of the business into a
comprehensive MIS.
E-COMMERCE is a second big application next to ERP. It is essential
deals with buying and selling of goods. With the advent of intent and web
technology, E-Commerce today covers an entire commercial scope online
including design and developing, marketing, selling, delivering, servicing,
and paying for goods. Some E-Commerce applications add order tracking
as a feature for customer to know the delivery status of the order.
The entire model successfully works on web platform and uses internet
technology. Ecommerce process has two participants, namely Buyer and
Seller, like in traditional business model.
And unique and typical to E-commerce there is one more participant to
seller by authorization and authentication of commercial transaction.
E-Commerce process model can be viewed in four ways and categories:
o
o
o
o
B2C:
B2B:
C2B:
C2C:
present for the use of the customer. The entire Internet banking process
work on C2B model where account holders of the bank transact a
number of requirements such as seeking account balance, payment and
soon. In C2C model, Customer Participates in the process of selling and
buying through the auction website. In this model, website is used for
personal advertising of products or services. E-Newspaper website is an
Example of advertising and selling of goods to customer.
In B2B Model, the participants in E-business are two organization with
relations as buyer=seller, distributor-dealer and so on.
E-Collaboration every business has a number of work scenarios where
group of people work together to complete the tasks and to achieve a
common objective. The group could be teams or virtual teams with
different member strength. They come together to platform a task to
achieve some results. The process is called Collaboration. The Biggest
Advantage of E-Collaboration is that it taps the collective wisdom,
knowledge and experience of the members.
The collaboration team or group could be within the organization and
between the organizations as well. Since, E-Collaboration works on an
internet platform and uses web technology, work group/team need not be
at one physical location.
E-collaboration uses E-Communication capabilities to perform
collaborative tasks or project assignment. Its effectiveness is increased by
software GroupWare that enables the members of the group to share
information, invoke an application
E-Collaboration helps work effectively on applications like calendaring
and scheduling tasks, event, project management, workflow application,
work group application.
E-collaboration system components are internet, Intranet, Extranet and
LAN, WAN networks for communication through GroupWare tools,
browser.
Let us illustrate the model using an event in the business such as receipt
of material for a job to be processed on the shop floor. In this event there
is a transaction receipt of material, which needs to be processed, and
then a workgroup will use this information of material receipt. Each
member of this workgroup has a different goal.
Assignment B
Q:1) What is an internet? Explain the differences between internet,
intranet and extranet.
Answer:
Internet, sometimes called (The Net), is a worldwide system of computer
networks in which users at any one computer can, if they have
permission, get information from any other computer and sometimes talk
directly to users at other computers.
An Intranet is a computer network that is designed to work like the
internet but in a much smaller scale and is restricted only to the
employees of the company.
Internet is a global network of interconnected computers, enabling users
to share information along multiple channels. Typically, a computer that
connects to the Internet can access information from a vast array of
available servers and other computers by moving information from them
to the computer's local memory. The same connection allows that
computer to send information to servers on the network; that information
is in turn accessed and potentially modified by a variety of other
interconnected computers. A majority of widely accessible information on
the Internet consists of inter-linked hypertext documents and
other resources of the World Wide Web (WWW). Computer users typically
manage sent and received information with web browsers; other software
for users' interface with computer networks includes specialized
programs for electronic mail, online chat, file transfer and file sharing.
The movement of information in the Internet is achieved via a system of
interconnected computer networks that share data by packet switching
using the standardized Internet Protocol Suite (TCP/IP). It is a "network
of networks" that consists of millions of private and public, academic
business, and government networks of local to global scope that are
linked by copper wires, fiber-optic cables, wireless connections, and other
technologies.
Difference between internet, intranet and extranet as follow:
Example:
institute
educational
website,
Transition
service
Pre-service
Cross checking
records
certificate,
Service
with
Post service
People
Promotion
Price
Customer Service
Design
Product
Place
Applicatio
n
Conceptual
SMS Architecture Model
Resource
Data Base
Facilities
Data Base
Back End
Application
Knowledge
Customer
Data Base
Front
End
Network
Server
Accounts
Data Base
Service Job
Data Base
PC
PC
PC
PC
People prefer hotels when they are out of their homes, might be on
vacations, spending their leisure time, or on some official duties.
Hotel is a place where people would like to have a distinctive
service. Due to lot of competitions in the hotel service, the concept
has changed from convenience of stay to comfort and enjoyment.
Today, hotels are not only meant for a individual stay but now its a
place for business meetings, interviews, conferences, live concerts.
Every time the hotel needs to undergo change according to the
needs of the customers.
Main function of hotel industry is to provide a room to stay with
basic amenities and facilities so that customer has a comfortable
stay. Managers put all efforts to keep hotel occupancy high all the
times.
Responsibilities of MIS plays important role of providing
information to the best possible way, so that customers
expectations are fulfilled.
Transition to service
Customer arrives at hotel reception
Pre-service
Customer gives passport, a letter and visiting card
Service
7
Post-Service
Customer gives feedback
Case Study
THE CASE OF A DEPARTMENTAL STORE
Mr. BAWA, Director (Sales) of the BAWA Departmental Store Chain in
Uganda is a worried person. The worries revolve around the number of
complaints he has been receiving from the Store Mangers about nonavailability of the store information.
The BAWA Stores chain was started about 6 years back. The then
management thought it fit to install a Sales Information System (SIS)
also. The present system, therefore, was installed at the beginning of the
chain and became operational a year later.
The system is operated on batch-processing mode and it generates
monthly and quarterly reports on several aspects of Sale.
The basic input document for the processing is the Sale Invoice. In fact
the Store personnel enter the Sale Invoices of the day at the end of the
day. The Store Manager is responsible to see that the input data is
created and validated before the same is passed on to the Computer
Department for further processing. Every Store was provided with a PC
for this purpose, however, on persistent demands one more PC was
provided to each Store. The Computer Department does the final
processing at the Head Office, and then the Reports distributed to each
Store.
The system worked very well for about 3 years; however, for the last two
years there have been several complaints from the Store Managers about
the system.
The Mohini started its operations with 3 Stores. In the last six years, the
number of Stores has increased to 8. The management has plans to open
an additional Store every year during the next five years. During the last
3 years the sales of Mohini has increased by nearly 120%.
Apart from the usual retail sales, almost all the Store in the chain cater
to several bulk customers e.g. Government Departments, Factories
Canteens etc, which make bulk purchases from the Stores on a regular
basis. The individual Store Managers generally enter into the sale
contracts for these on annual basis. These are credit sales and the
individual Store Manger is responsible for collecting the outstanding.
7
Discuss:
Q:1) The general conditions of the Chain now and in the immediate
future.
Answer:
The current conditions are demanding because the chain store is
expanding very fast that requires management information system to be
integrated to supervise property all departments due to bulk customers
like governments departments factories and canteens should all be put
sale information system for easy managerial concept.
In immediate future the chain store requires elaborate system that
provides central storage of all sales information.
Q:2) What are the problems, the Chain is facing. List them in order
of priority.
Answer:
A department store is a retail establishment which satisfies a wide range
of the consumer's personal and residential durable goods product needs;
and at the same time offering the consumer a choice of multiple
merchandise lines, at variable price points, in all product categories.
Department stores usually sell products including clothing, furniture,
home appliances, toys, cosmetics, gardening, toiletries, sporting goods,
do it yourself , paint and hardware and additionally select other lines of
products such as food, books, jewellery, electronics, stationery,
photographic equipment and baby and pet needs. Certain department
stores are further classified as discount stores. Discount department
stores commonly have central customer checkout areas, generally in the
front area of the store. Department stores are usually part of retail chain
of many stores situated around a country or several countries.
The chain is facing some problems, namely: Communication problem, old
fashioned information system, networking problem and so on. In other
words, these problems are:
7
Assignment C
Q:1) A computer-based information system consists of which of the
following elements?
a)
b)
c)
d)
Synergy
Differentiation
Regulation
Hierarchy ()
Q:3) The process by which workers develop their own applications, with
or without the help of professional MIS staff, is called
a)
b)
c)
d)
Decentralized computing
Distributed computing ()
End-user computing
Client/server computing
A
A
A
A
data
data
data
data
definition language
manipulation language
dictionary
redundancy protocol
I only
I and II only
I, II, and III only
I, II, III, and IV ()
It reduces errors
It reduces the volume of invoices or orders ()
It reduces transaction processing costs
It saves time
Synchronous
Asynchronous ()
Half-duplex
Full-duplex
a)
b)
c)
d)
I only ()
I and II only
II and III only
I, II, and III
ADSS
Office automation
The MIS
An expert system ()
b) FALSE
consists
a) TRUE
of
three
phases;
planning,
b) FALSE ()
Managers
Persons and organizations in the firms environment
Non-managers
All of the above ()
Q:15) The box that includes AIS, MIS, DSS, the virtual office, and
knowledge-based systems is named (Choose one only)
a) The super system
b) The environment
c) The computer-based information system (CBIS) ()
7
be
b) False
b) False
Mainframe
PC ()
Calculator
Terminal
Abacus
Q:33) Hewlett - Packard was credited with the creation of the first
handheld calculator.
Q:34) IBM and Microsoft emerged as key players in the DBMS market.
Q:35) Products in digital formats that can be delivered anywhere, at any
time, at a low cost and no delivery cost are sold on E-Commerce.
Q:36) The emerging trend that has shifted focus from tangible items such
as capital, equipment, and factories to intangibles such as ideas,
intellectual capital, and knowledge is known as E-Business.
Q:37) An MIS helps businesses achieve:
a)
b)
c)
d)
Software
Hardware.
Data.
People ()
a)
b)
c)
d)
Interchangeability ()
Relevance.
Cost effectiveness.
Timeliness.
Timely.
Adaptable.
Be worth the cost of producing it ()
An input into another system.