CSM

Key Responsibilities:

Maintain Customer focus at all times and respond to customers enquiries (emails phone and fax) using the Best Practice guidelines.
Work within agreed service levels, striving to exceed customer expectations
wherever possible.

Take ownership of queries and proactively follow through to resolution.

Assist Team Manger and management with any special projects assigned and
provide backup to team manager when necessary.

Ensure all customers queries are investigated and resolved, escalating issues
if appropriate, to the Team Manager.

Maintain advanced working knowledge of all customer service processes for

different market segments and communicate discrepancies/ issues to team
manager when necessary.
Mentoring and developing new staff to meet customer service requirements.
Demonstrating willingness to assist team with day to day operations.
Maintain professional working relationship with internal and external
customers, customer service management and colleagues.
Supports decisions made by Management and conveys positively to team
members.
Perform quality assurance on work processed.
Work effectively as part of a team to achieve individual, team and
departmental objectives, sharing knowledge and skills as appropriate.
Provide flexible support for team members and other teams and foster a
positive and a motivating environment.
Demonstrate a positive and flexible approach to changing business priorities.
Report to management on progress of selected projects.

Desired Candidate Profile: Client Support Executive

Bachelor's degree Preferred.

Approachability and Understanding others.

Customer Service, problem solving, integrity and trust.

Written communications skills, Listening skills, perseverance, Time
management.

Team Player and willingness to learn.

Good working knowledge of Windows operating systems and Windows Office.

Job Location: Delhi

Number of Positions: 1
Salary: Up to Rs. 20,000 p.m.

The above job description is not intended to be an all-inclusive list of duties

and standards of the position. Incumbents will follow any other instructions,
and perform any other related duties, as assigned by their supervisors /
management.