GHZP4033 CONFIDENTIAL COURSE CODE/ NAME : GHZP 4033 / HUMAN RESOURCE MANAGEMENT IN TOURISM & HOSPITALITY DATE 1 10 JANUARY 2015 (SATURDAY) TIME : 2:30 PM — 5:00 PM (2% HOURS) VENUE ees INSTRUCTIONS : |. This examination booklet contains 2 sections — Section A consists of FOUR (4) questions and Section B consists of THREE (3) questions, all in TWO (2) printed pages excluding the cover, page. . Answer ALL questions in the answer booklet provided, You are NOT ALLOWED to remove the examination booklet from the examination hall. MATRIC NO: (in word ) in number ) IDENTIFICATION CARD NO. : LECTURER: GROUP : (rq TABLE NO. : DO NOT OPEN THIS EXAMINATION BOOKLET UNTIL INSTRUCTED CONFIDENTIALGHZP 4033 Human Resource Management in Tourism & Hospitality ANSWER ALL QUESTIONS SECTION A (30 MARKS) 1 Define leadership in the context of human resource management. (4 marks) Explain TWO (2) sources of recruitment for tourism and hospitality sector. (6 marks) Describe FOUR (4) differences between Human Resource Management and Personnel Management, (8 marks) Explain THREE (3) benefits of training for tourism and hospitality employee. (12 marks) SECTION B (70 MARKS) 1 As a well-known Boutique Hotel in Langkawi, the management has decided to create new positions in line with the tremendous growth of the industry. You are the Human Resource Manager and responsible to prepare the job analysis for the positions. Prepare job descriptions for the positions of: a. Event Supervisor b. Front Office Assistant Officer (30 marks) You have been working for five years as a Front Office Assistant at Rinse Hotel in Penang. To enhance your career development, you are willing to face new challenges in the industry. You want to apply for a new position as the Human Resource Manager at NMS Travel and Tour Company. Prepare a resume for the position by addressing your letter to the General Manager of the company. (20 marks)GHZP 4033 Human Resource Management in Tourism & Hospitality One of the critical issues in managing human resource for the tourism and hospitality industry is labor shortages. Discuss FOUR (4) factors which may lead to labor shortages. (20 marks) QUESTIONS END