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Quality Management System Process Map

This document outlines the key processes within a quality management system. It shows that customer-related processes interact with management, support, and assessment processes. Management processes like planning and communication help set objectives and targets. Support processes such as training, facilities maintenance, and supplier evaluation provide resources. Assessment processes include auditing, corrective actions, and management reviews to analyze data and drive continual improvement.

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2K views1 page

Quality Management System Process Map

This document outlines the key processes within a quality management system. It shows that customer-related processes interact with management, support, and assessment processes. Management processes like planning and communication help set objectives and targets. Support processes such as training, facilities maintenance, and supplier evaluation provide resources. Assessment processes include auditing, corrective actions, and management reviews to analyze data and drive continual improvement.

Uploaded by

Anonymous 3tOWlL6L0U
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

QUALITY MANAGEMENT SYSTEM MANUAL

A.2 Sequence & Interaction of QMS Processes


CUSTOMER RELATED PROCESSES
MANAGEMENT
PROCESSES

SUPPORT PROCESSES

Management System
Planning

Set Objectives &


Targets

Communication &
Participation

Customer, Market, Stakeholder &


Legal Requirements

Provide Resources &


Infrastructure

Maintain Facilities &


Equipment

Quote

Order

Identify Customer
Requirements

Determine Roles &


Responsibilties

Calibrate Equipment

Contract Review

Product & Process


Planning

Business Planning

Document & Data


Control

Control Records

Design &
Development

ASSESSMENT
PROCESSES

Training &
Competence

Incoming
Inpsection,
Handling & Storage

Supplier Selection
& Evaluation

ASSESSMENT
PROCESSES
Production
Processes

Internal Auditing

Continual
Improvement

Nonconformities

Corrective &
Preventive Action

Storage, Dispatch &


Delivery

Customer
Satisfaction

Analyze QMS Data

www.iso9001help.co.uk 2013

Management Review

Customer, Market & Stakeholder


Feedback

Product & Process


Monitoring

P a g e | 27 of 29

QUALITY MANAGEMENT SYSTEM MANUAL www.iso9001help.co.uk © 2013 P a g e | 27 of 29 A.2 Sequence & Interaction

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