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What are the ISO 9000 standards?
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What are the main ISO 9000
standards?
ISO 9000:2005 Quality management systems – Fundamentals and vocabulary.
Covers the basics of what quality management systems are and also contains the core
language of the ISO 9000 series of standards. A guidance document used for reference
to understand terms and vocabulary related to quality management systems.
ISO 9001:2008 Quality management systems – Requirements
This is the only ISO9000 standard for which certification can be gained.
Intended for use in any organization regardless of size, type or product including
service. It provides a number of Quality Management System requirements which an
organization needs to fulfil to achieve customer satisfaction. It includes a
requirement for the continual improvement.
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What are the ISO 9001 requirements for
a Quality Management System?
• The organisation needs to demonstrate its ability to
consistently provide product that meets customer and
regulatory requirements .
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What are the requirements of ISO 9001?
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What are the ISO 9001:2008 Quality
Management System requirements?
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ISO 9001:2008 Quality Management System
requirements:
Section 4: Quality Management System from
our Manual
Documentation Requirements
Customer, Statutory and Regulatory
Requirements
Section 4.2
Document Control Procedure
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ISO 9001:2008 Quality Management System
requirements:
Section 5: Management Responsibility from our Manual
Management Responsibility Section 5 ISO9001:2008
ISO 9001:2008 Clause Our Procedure
Internal Communication
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ISO 9001:2008 Quality Management System
requirements:
Section 7: Product Realisation from our
Manual
Product Realisation Section 7 ISO9001:2008
ISO 9001:2008 Clause Our Procedure
11
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ISO 9001:2008 Quality Management System
requirements: Section 8: Measurement,
Analysis and Improvement from our Manual
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What are the ISO 9001:2008 Quality
Management System document
requirements?
ISO 9001:2008 refers specifically to only 6 documented
procedures (See next Slide).
Other documentation may be required by an organization in
order to manage the processes that are necessary for the
effective operation of the quality management system.
This will vary depending on the size of the organization, the
kind of activities in which it is involved and their complexity.
Our small business manual covers all the basic clauses of ISO
9001:2008 with 9 procedures/documents our ISO9001:2008 is
much more detailed and has 30 documents. Both include 14
records.
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What are the ISO 9001:2008 Quality
Management System requirements?
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What are the ISO 9001:2008 Quality
Management System requirements?
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What are the ISO 9001:2008 Quality
Management System requirements?
The standard specifies six compulsory documents:
Corrective Action (8.5.2)
• The ISO9001:2008 standard requires that you take Corrective
Action to rectify non-conformances. It is a
requirement to keep records of these activities
and monitor their effectiveness.
Preventive Action (8.5.3)
• The ISO9001:2008 standard requires that you
need to take Preventative Action to eliminate
potential causes of problems. It is a requirement to keep records
of these activities and monitor their effectiveness.
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What are the ISO 9001:2008 Quality
Management System requirements?
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What are the ISO 9001:2008 Quality
management systems requirements?
The ISO9001:2008 standard has an absolute requirement to maintain the following records:
•Management Review Minutes
•Training Record
•Product Release Record
•Design and Development Records
- Results of the review of customer requirements
- Design and development inputs relating to product requirements
- Results of design and development reviews and actions
- Results of design and development verification and actions
- Results of design and development validation and actions
- Results of the review of design and development changes
•Supplier Assessment Record
* All of these records are provided in our manual packs
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What are the ISO 9001:2008 Quality
Management System requirements?
The ISO9001:2008 standard has an absolute requirement to maintain the following records:
•Validation Record
•Identification and Traceability Record
•Register of Customer Property
•Calibration Record
- Basis used for calibration or verification of measuring equipment where no
international or national measurement standards exist
- Validity of the previous measuring results when the measuring equipment is
found not to conform to requirements
- Results of calibration and verification of measuring equipment
•Internal Audit Record
•Records of Non-conforming Product
•Corrective Action Request Form
•Preventative Action Request Form
* All of these records are provided in our manual packs
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What are the 8 Quality Management
Principles?
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Why is customer satisfaction included in ISO
9001?
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ISO 9001:2008 Process Approach to
Management
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ISO 9001:2008 Process Approach to
Management
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What is the PDCA cycle?
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PDCA Cycle
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What do you need to do to comply with ISO
9001:2008?
When initially starting to use ISO 9001, you should familiarize
yourself with the Quality Management System standards,
especially ISO 9000, ISO 9001 and ISO 9004, and consider
their requirements.
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What are the requirements for auditors?
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How will the implementation of the
ISO9001:2008 standard help us?
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How will the implementation of the
ISO9001:2008 standard help us?
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