Rashmi L

lrashmi899@gmail.com
(602)-715-2830
Sr. Business Analyst |Scrum Master

PROFESSIONAL SUMMARY:
 Overall 8+ years of diversified experience as a Sr. Business Analyst/Scrum Master in Banking and Finance domain.
 Professional Scrum Master 1 and Professional Scrum Master 2 certified.
 Experienced in executing testing/business analysis projects in agile and waterfall methodologies.
 Excellent knowledge of all the phases of the Software Development Life Cycle (SDLC), Test development life cycle (TDLC),
Project Management life cycle (PMLC) in data storage management.
 Strong knowledge of Core Banking System, Retail and Commercial banking business, products, policies and procedures.
 Process Knowledge of AR/AP/GL, Credit management, Fixed income analysis, Risk management, Mortgage Banking basics
(Mortgage cycle), Mortgage Underwriting and (Unsecured Loans) Personal Loans Operations.
 Having strong domain knowledge in application catering to banking/Credit cards / mortgage business. Familiar with full life
cycle of credit cards applications for different banking systems. Have strong knowledge in following phases of credit cards
life cycle.
 Extensive experience in Finance industry, Credit Card, Investment Banking (GL, Personal Accounts, Check payment, ATM,
Fraud - AML) and Mortgage industries.
 Strong knowledge in writing System/Data requirements to estimate trade population for new Margining Process.
 Excellent knowledge in Asset Management, Wealth Management, Investment Banking, Derivative products such as Options
and Futures, Credit Card, Insurance and Bonds.
 Strong knowledge of the procedures of Banking & Regulatory Compliance's especially in AML, KYC and Basel Accords.
 Having excellent understanding of Financial Accounting. Comprehensive knowledge of Balance Sheets, General Ledger, Trial
Balance, Income Statement.
 Strong knowledge in migrating the Commercial Lending Process from existing AFS Application to the new application
platform Loan IQ, mainly focusing on the Commercial Lending Servicing process.
 Knowledge of Commercial Lending Systems like Loan IQ. Familiarity with Consumer Lending Processes.
 Understanding of different Money Market Investment Tools including Fixed Income. Treasury Bills, Bonds, Notes, CDs, and
Commercial Papers.
 Good knowledge of payment domain, Cash Management and Treasury Management services (Account Reconcilement
Services, Positive Pay, ACH, Lockbox, Sweep Accounts, etc.) and tools (Fiserv, Check Free, Fidelity Systems, etc.). 
 Strong knowledge in Data Mapping, Data Conversion, creation of the Data model and used SQL and Toad to extract, filter
and validate data.
 Extensively uploaded test cases from MS Excel, MS Word to Test Director Quality Center.
 Experience with creation of Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Use Case
Documents (UCDs), Requirements Traceability Matrix (RTMs), User Acceptance Test (UAT) Plans.
 Experience in Conduct requirement-gathering sessions, interviews and Joint application Development (JAD) sessions among
a diverse group of cross-functional stakeholders in a lead capacity.
 Sound Proficiency in analyzing and Creating Use cases, Use Case Diagrams, wireframes for UI Design, Activity diagrams, Class
diagrams, Data Flow Diagrams, Business Flow Diagrams and Navigational flow diagram and Sequence diagrams using MS
Visio and Rational Rose.
 Excellent writing skills in creating Business Use cases and Business Scenarios.
 Experience in various Software Development Life Cycles (SDLC) including Waterfall, Rational Unified Process (RUP), Agile
(Scrum) methodology.
 Experience in performing Root Cause analysis, Cost Benefit analysis, GAP analysis, Project planning and scheduling.
 Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability
Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
 Experience with various tools for planning, tracking and managing projects and requirements using Atlassian JIRA, Rally (CA
Agile Central), MS SharePoint server and MS Project Professional.
 Experience in analyzing AS-IS business processes by communicating with Client stake holders at various levels and coming
up with TO-BE state along with necessary aids like business process flows, data flows, Gap and Impact analysis
 Experience in projects, which used Data Mapping while migrating from legacy systems.
 Experience in creating Test Plans, Test Procedures, Test Cases, Test Scripts and Defect resolution.
 Proficient in writing queries/scripts for data analysis Adhoc QA report testing.
 Knowledgeable in identifying and tracking defects and conducted Manual and automated testing.
 Knowledgeable in SQL and PL/SQL Programming for testing database integrity.
 Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing
and developing Test Plans and Test Scripts.
 Organized, goal-oriented, self-starter, and ability to master new technologies; manage multiple tasks while following
through from start to completion.
EDUCATION:
Bachelors in Computer Science, Visvesvaraya Technological University 2007

TECHNICAL SKILLS:
Product / Project Management JIRA, KANBAN Board, Azure Board, Microsoft Project, Bugzilla, Google
Tools Analytics.
Office Tools MS Visio, MS Excel, MS Power Point, MS Word, MS Access
BPM Tools MS Visio, Draw.io
Document Management & Knowledge MS SharePoint server, Confluence, HP ALM, JIRA GreenHopper, Jira Test.
Management
Banking Applications Temenos Transact, Temenos Wealth Suite (TAP), Temenos Data Source
(TDS), Temenos Fraud Control System (FCM).
Data Analysis / Visualization Temenos Insight, Python, Crystal Report, MicroStrategy, QlikView.
Data Bases Oracle SQL, MS SQL.

UI/ UX Design Mockups Balsamiq Mockups, Wireframe tool, Adobe XD.

Operating Systems Windows, MacOS, Linux
Web & Web Service Fiddler, Firebug, Putty (Unix), HTTP Watch, XML Spy
Scripting Shell Scripting.

CERTIFICATIONS:
 Certified Professional scrum master1
 Certified Professional Scrum master2

PROFESSIONAL EXPERIENCE:

American Express, Phoenix, AZ January 2021- Present

Sr. Scrum Master / Sr. Business Analyst

Responsibilities:
 Wrote Business Requirements Document (BRD) by conducting detailed interviews with business users, stakeholders & SMEs
to determine, write, communicate & prioritize clear & well-defined business and functional requirements for software
enhancements specifically related to the ACBS (Advanced Commercial Banking Platform).
 Used SQL queries for organizing and abstracting data from MS access data bases, created reports, forms on MS Access.
 Captured Data flow diagrams and formatting of the data flowing through interfaces.
 Dealt with the Society for Worldwide Interbank Financial Telecommunication (SWIFT) in creating the criteria for the auditing
of the TQR and Q-Gate review processes.
 Documented technical compatibility by gathering adequate requirements to mimic client's platform requirements for
Actimize AML.
 Gathered the requirement with the SMEs to get the maximum information about the work-stream including Mortgage
Servicing, Loan Monitoring, and Asset Management.
 Worked with the Remediation team to identify and analyze the ISA (Information Security Administration) functions to check
for compliance and open CAP (Corrective Action Plan), RA (Risk Acceptance) or RE (Risk Exception) for AML (Anti Money
Laundering), Bond trading and Fraud prevention applications.
 Participate in knowledge transfer meetings and discussions with consumer management and BSA/AML Officer.
 Built relationships with AML Investigation units, effectively communicating and transferring information for case
investigations.
 Conducted JAD JAR sessions to synchronize the different stakeholders on their objectives
 Assisted in using SAFe, such as time-boxing, continuous integration, continuous delivery, transparency, accountability,
empowerment and velocity improvement.
 Responsible for the file analysis and data mapping of the ALS system and AFS system
 Interacted with teams in AFS, ACBS and InfoLease to extract the information for the reports
 Documented the end-to-end data lineage for all the BASEL Key Business Elements KBEs and pushed it periodically to IBM IIS
metadata repository to support data governance and enterprise-wide Metadata management.
 Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders to
develop specifications and work closely with DevOps teams.
 Responsible for Identifying and reporting incidences of non-compliance within regulatory control on various commercial
Investment Bank loan systems (Loan IQ, ARC, Deal Works, I-Vault, Exposure Now and Integrated Credit Risk Desktop).
 Performed Design testing and QA testing for various transaction sets such as ACH transactions, ATM transactions, In-clearing
transactions, and AFS Green Screen transactions.
 Worked with AWS services like EC2, S3, IAM and REDSHIFT.
 Involved in performing debt-sizing and due diligence underwriting of commercial mortgage loans.
 Prepare Loan to value and DSCR calculation test cases, test scenarios and execute in ACBS and other satellites systems.
 Analyzed SWIFT and MQ Series data volumes to derive data mapping. Operating SWIFT messaging service for financial
messages, such as letters of credits, payments, and securities transactions, between member banks worldwide.
 Successfully transitioned the Operation Information Systems department to ISCM (Information System Change
Management) tool by streamlining change processing.
 Managing overall testing process and project to production change management life-cycle.
 Developed the Use Cases, Sequence Diagrams, Activity Diagrams and Class Diagrams using Rational Rose
 Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT
as well as all the tests that would cover all requirements.
 Analyzed requirements recommend strategic initiatives for OTC derivatives protocols and practices around DTCC, CDS,
SWIFT for treasury and asset management documentation.
 Worked on Data modeling, Advanced SQL with Columnar Databases using AWS.
 Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
 Conducted user interviews and documented business and functional requirements.
 Participated in UAT and worked with Mercury Quality Center for bug and defect tracking.
 Wrote Reporting and Alert requirements for wires rejected by AML (Anti Money Laundering) system. 
 Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio. Reports were displayed
and derived through the use of .NET technology (ASP and VB), Crystal Reports, AS 400, SQL, and Excel spreadsheets.
 Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.
 Performed manual front-end testing to check all functionalities of different modules. Installing, patching and administering
Oracle 10g database server.
 Generated XML documents using the XML Output Stage.
 Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.

Harland Clarke, San Antonio, TX May 2020 – December 2020

Scrum Master /Business Analyst

Responsibilities:
 Served as Scrum Master for the project and ensured team maintains focus on Quality and Continuous delivery 
 Created AS-IS Business Process Model and Project Definition Document (PDD) for Mobilizing ACH Payment Service. 
 Collaborated with the Wholesale UI Design (RAPD) team to create Mobile/iPad wireframes and to develop new UI standards
for the redesign of existing CEO Mobile applications. 
 Maintaining and keeping track of the fields and preparing a proposed file layout (Field Name, data type, Details) that needs
to find a house or transferred in ACBS and documenting it.
 Making Process flows in Microsoft Visio of the ACBS processes in different BRDs to make the business Users better
understanding of the new system.
 Making test scripts and test scenarios to be input in ACBS for prototype testing and for conversion scoping.
 Created Traceability Matrix; conducted Requirement Walkthroughs, functional/device testing and led Bug Triage activities
with QA and Development team. 
 Products covered included FX, Rates, Swaps, Fixed Income, Equities, Commodities and Derivatives. 
 Responsible for creating User Guides, Demos and Tutorial documents for internal stakeholders and wholesale customers;
conducting training sessions for pilot/end user team.
 Worked extensively with Risk Management, Mortgage Loan Servicing, and Commercial and Residential mortgage, CMBS,
MBS
 Created T-SQL objects such as tables, views, joins and store procedures to meet client requirements.
 Facilitated all aspects of the Scaled Agile Framework (SAFe), sprint planning sessions, backlog grooming sessions, daily
scrums, product demos, sprint reviews and sprint retrospectives.
 Worked with AWS services like EC2, S3, IAM and REDSHIFT.
 Performed Stakeholder Analysis to identify the key players for project success.
 Worked with development team on Microsoft .Net platform, which provided robustness, and flexibility that was really
needed to various dealers.
 Identified and involved all key stakeholders, contributors, business owners, operations staff and technical resources through
JAD sessions.
 Scheduled meetings with developers, Functional Architects and testers in collaborating resource allocation and project
management using MS Project.
 Identified, evaluated, and proposed Agile Methodology for solution delivery.
 Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process.
 Created and managed project templates, Use Case project templates, requirement types and trace-ability relationships in
Rational Requisite Pro.
 Involved in Data Migration from Legacy Systems to SQL Server.
 Designed and implemented simple workflows using SharePoint modules and email notification.
 Facilitated highly interactive JAD sessions with project stakeholders, subject matter experts (SME), end-users, Developers,
Testers and project management team for identifying and resolving issues.
 Identified, researched, analyzed and documented business Process Work flows.
 Prepared Gap Analysis for the Consumer Website.
 Worked with defect tracking and reporting tools like Rational Clear quest.
 Created and managed Service Centre tickets to initiate System Change Request process.
 Reviewed test strategy and test plans to ensure that test cases reflect user needs for the functional, user interface (UI),
usability and security requirements.
 Developed test cases for User acceptance testing and performed User Acceptance Testing.
 Developed XML schema design for a web services solutions platform that delivers marketing services information to internal
and external client applications.
 Conducted extensive user interviews to evaluate the process flow and recommended alternate flows for business process
improvement.
 Assisted Project Manager in managing requirements by coordinating and facilitating requirement tracking using
Requirement Traceability Matrix (RTM).
 Actively monitored client expectations during all phases of SDLC and was responsible for initiating and managing change
request from the client by filling Change Control document.

PNC Bank, Pittsburgh, PA March2018 – April 2020

Business Analyst/Scrum Master

Responsibilities:
 Worked Closely with Portfolio management and analysis, fixed income trading. 
 Extensive experience in Conducting Market Research, Feasibility Studies, Data Analyses, System Analyses, Gap Analyses, and
Risks Analyses.
 Analyzed FX rates for monitoring currency movements across the market for business development and management
purposes.
 Implemented partial termination of FX trades and supported the team for complete testing of related changes. 
 Developed functional specifications, data flow diagrams, data mapping, flow charts, data dictionaries, and functional
mapping for automated solutions in support of business process operations
 Provide gap analysis between business requirements and ACBS upgrade Release Note.
 Responsible for system testing the ALS to AFS automated file conversion programs.
 Involved in re-underwriting and evaluation of credit risk of pooled commercial mortgage loans to support CMBS B-piece
acquisitions.
 Gathering Business and Functional requirements based on the project scope and SDLC methodology.
 Provided SAFe and guidance for the project management life cycle and other IT-related processes.
 Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents (FRD's).
 Used AWS command line client and management console to interact with AWS resources and APIs.
 Gathering market data including real time and historical price data, financial data, and trading news using financial data
source named Bloomberg.
 Operating SWIFT messaging service for financial messages, such as letters of credits, payments, and securities transactions,
between member banks worldwide.
 Facilitated and managed meeting sessions with committee of SMEs from various business areas of Mortgage.
 Responsible for physical/logical data modeling metadata documentation user documentation and production specs.
 Involved closely users of UAT in conducting demo of application, creating user guide and user manuals and manual testing
with the help of SQL queries
 Worked on Risk analysis, Securities (Stocks and corporate bonds) and their valuation, Portfolio Management (risks and
returns) and analysis, Asset Allocations Bond pricing, Financial Derivatives, Cash flows, financing structure, Capital
Management, Stock Valuation, Amortization, etc.
 Responsible for gathering requirements from users in operations group and performing data mapping for the application,
confirm and vacillating the requirement at time of BA testing.
 Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
 Implemented and Used SWIFT messaging system to test the flow of messages from and into the new system and was also
involved in ETL process
 Deep understanding the Business Flow of Investment Banking, and extensively involved in Portfolio management and
analyses, Mutual Funds, Securities trading.
 Efficient in MS Project for planning and status reporting.
 Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform
required job functions.
 Assisted Project Management in developing Scope/ Vision Documentation and Project Plan, tracking project process, and
developed Risk Mitigation Plan
 Set up market data including zero curves, correlation matrices, dividend curves, etc., and the underlying financial
instruments and then set up derivatives pricing parameters and trade capture options that drive the valuation of trades
based on the market data to configure and test the system
 Performed backend testing using SQL queries and analyzed the server performance on UNIX.
 Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity
Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures
 Extensive work experience with Portfolio Managers, Experienced Traders, and Compliance Manager to configure the rule-
based scenarios for capturing market and credit risk, general multi-factor sensitivity analyses, and PnL.
 Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using
the UML (Unified Modeling Language) methodologies.
 Expertise in development of High-level design, Conceptual design, Logical and Physical design for Database, Data
warehousing and many Distributed IT systems
 integration testing and performance testing.
 Conducted UAT to confirm that all derivative products can successfully processed during the trade life cycle
 Created various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio. 
 Responsible for obtaining requirement and UAT sign-offs 
 Engage functional testing of the applications through use of SQL tools such as TOAD to mine data for investigations 
 Performed extensive requirement analysis including data analysis and GAP. 
 Design detailed Use Cases to then derive Functional requirements from detailed Use Cases. 

Prism-IT Corp, Hyderabad, India July 2014 – September 2017

Scrum Master

Responsibilities:
 Defined implemented tracking and delivery of key metrics resulting in improved asset reporting to executive management.
 Oversee creation and approval of critical process flow documents and project plans for new projects using SAFe
 Responsible for facilitating the creation and prioritization of Product Backlog, establishing Sprint goals and  Sprint
Backlog during the Sprint Planning Phase.
 Facilitate daily Standup to measure Sprint progress. Remove any impediments and re-prioritize Sprint Backlogs as required.
 Ensured that all stories are tracked and planted in JIRA.
 Evaluate risks, trade-offs, benefits; ensuring the right things are worked the right way, at the right time working with cross
functional teams and executives to remove obstacles impeding productivity
 Coordinated timely response and support to production line customer issues, when escalated. Helped the team to solve
problems rather than providing solutions
 As part of Sprint Review, demonstrated success/failure of the Sprint to all stakeholders using Version One generated Project
and Sprint Reports (Cumulative Flow, Burndown charts, etc.), and by demonstrating functionality achieved by the Sprint.
 Exposure to Content Management System (WCMS) to look for the versions of the code base which developers may have
deployed on Postage.
 Taking care of Squad 1 team (Angular Js) who works on Blue Connect Project who is building the new iOS app based on Vue
Js.
 Setting the standard building and managing agile teams from 10 - 20 staff using SCRUM and SAFe methodologies
 Encouraged continual improvement in engineering practices to improve code quality and delivery
 Tracked and communicated to project the team the project status and progress as well as provide any information to ensure
smooth completion of the project.