TJ Tejaswi J

(302) 983-8433 jtejaswi93@gmail.com Contract:Corp-Corp

Experienced Business Analyst having around 8 years overall experience with a keen
PROFESSIONAL
ability to understand and build complex systems. I focus relentlessly on gathering
SUMMARY
business requirements and translating them to the user stories and/or capturing them
into BRDs, FRDs. A Liaison and Servant Leader who work closely with Product
Management, key Stakeholders, SCRUM, and other cross-cultural teams. Respectful
and respected professional with exceptional knowledge of developing strategic plans
for service excellence. Coordinated with development team to help the understand the
requirements and clarified the actual requirements where there is ambiguity. Assisted
QA team in designing complex test scenarios, test cases to run unit testing, SIT,
Regression testing and UAT. Proven capability of working with onshore and offshore
development team.

BUSINESS • Stakeholder management • Document Management

SKILLS • Requirement’s elicitation • Change Management
• Agile Coach to team • Project Management
• Strong communication • Defect Management
• Problem-solving • Root cause analysis
• Decision making • GAP analysis
• Fast-learner and adaptable • Multi-task effectively

TECHNICAL Requirements/Defects Management: Version One, JIRA, Selenium, HP QC and HP ALM

SKILLS Project Management: MS Project, MS SharePoint, Confluence, MS Office suite
SDLC Methodologies: Waterfall, Waterfall-SCRUM, Agile frameworks (SCRUM, SAFe,
Kanban, Scrumban)
Databases/ETL: MySQL, Toad for Oracle, Informatica Power Center
Business Modeling: MS Visio, Lucidchart, Balsamiq
API: Postman, SWAGGER, SoapUI
Reporting: Tableau, MS Excel

CERTIFICATIONS Certified SCRUM Master (CSM) from Scrum Alliance

EDUCATION Masters |Technology Project Management | Wilmington University 2020

Masters | Information System Technologies | Wilmington University 2018

WORK BUSINESS ANALYST

HISTORY Nevada Department of Transportation | Carson City, NV Aug 2021 - Current

This was a business process improvement project for an existing ETC website by
redesigning a newer version with a few enhancements. Also, successful in switching the
IT Operations to AGILE Kanban and Scrumban frameworks.
 Key Deliverables:
• Worked in AGILE methodology under three different frameworks – SCRUM, KANBAN and SCRUMBAN
• Involved in requirements gathering workshops and conducted various analysis like Stakeholder
Analysis, Gap Analysis (As is – To be), Change request Analysis, Risk Analysis, Impact Analysis, etc.
• Created documentation of the business requirements and interacted with the teams to align the user
stories as per the business needs and breaking them down granularly achievable for the sprint.
• Interacted with the stakeholders using various elicitation methods like Interviews, document
analysis, Brainstorming, observations.
• Acted as a Business Analyst and Scrum Master for the IT teams.
• Analyzed working style of the teams based on the nature of projects.
• Ran some analysis on how the Agile is being operated with Operations team and IT Scrum Teams.
• Researched deeply on how to improve the teams’ productivity in Agile.
• Proposed a new framework to the senior management explaining why Scrum framework is not ideal
for the IT Operations teams.
• Convinced the team and management to switch from SCRUM to KANBAN and SCRUMBAN by
providing some analytics and creating some visualizations on their work.
• Trained the team and external Stakeholders on Kanban framework (overview and expectations).
• Proposed and initiated the practice of Scrum of Scrums (SoS) within the enterprise once a week to
identify any inter-team dependencies.
• Worked closely with the team to define sprint objectives using SMART.
• Assisted Product Owner in defining & slicing down user stories using BDD approach and INVEST criteria
• Incorporated the practice of DoR, DoD for the Sprint and AC for user stories using INVEST criteria.
• Assisted PO in limiting the Work-In-Progress PBIs thereby avoiding over commitments in the sprint.
• Introduced the habit of organizing the work in different categories and creating a swim lane for each
to create a better visualization of PBIs committed and achieved per sprint.
• Collaborated with other teams, POs and Senior management for planning CAB/ITC requests every
sprint.
• Provided status updates on our Backlog to the senior management team once in every 6 weeks and
discussed for any improvements/suggestions/feedback.
• Maintained the PBIs in Azure DevOps and leveraged the tool to make best use of Kanban and Scrum.
• Facilitated various scrum ceremonies like Product Visioning, Backlog Grooming, PI Planning, Sprint
Planning meeting, Daily standup meeting, Sprint Review meetings and Sprint Retrospective
meetings.
• Tackled team owned impediments and protected team members from any distractions for
continuous workflow and adhered to the Sprint Goals.
• Worked in a DevOps environment for a business improvement project with IT Scrum Team.
• Facilitated Backlog grooming & PBI re-prioritization following any improvement request from client.
• Demonstrated the PSPI for Sprint and discussed for any change requests from the stakeholders.
• Have good understanding on Software Testing Life Cycle (STLC).
Environment: Agile Scrum, Agile Kanban, Azure DevOps, DevOps, Oracle, Cherwell, Outlook, MS Teams, MS
Office, MS PowerPoint, MS Excel, MS SharePoint

BUSINESS ANALYST
HighMark Health Solutions | Pittsburgh, PA Dec 2020–Aug 2021

The scope of the project was to fetch the data from any source by creating generic APIs that serves as a
wrapper on the Business Entities. Search, Get and Put APIs were developed as the future proof solution to
process requests from Provider partners and interact with MDM using Business Entities and sends back
responses via APIs.

Key Deliverables:
• Engaged with Business users to gather requirements by using various elicitation techniques like
Interviews, JAD sessions, brainstorming by coordinating with project manager and SMEs.
• Translated business requirements into user stories and maintained various artifacts like BRDs, change
requests, Test cases and RTM.
• Assisted in keeping sprints to scope, on schedule and updating the backlog with latest requirements.
• Worked in SAFe with SCRUM framework at a team level utilizing Kanban visualization Board.
• Facilitated in Scrum of Scrums and visualized the inter-team dependencies via Programming Board.
• Acted as a Business Analyst and Scrum Master for the IT teams.
• Collaborated with the team to define sprint goals and objectives using SMART.
• Assisted the Product Owner in slicing down user stories using INVEST criteria.
• Coached the team members to ensure that our ways of working are consistent across teams.
• Defined DoR, DoD for the Sprint and AC for user stories using INVEST criteria.
• Assisted product owner in identifying Features, Objectives for our product. Created and prioritized
user stories on Digital AI.
• Collaborated with offshore team, API developers and Architect to support development initiatives.
• Maintained various reports like Burnup, Burndown, Velocity and Workitem charts throughout the
Sprint and discussed them on Daily Standup Meeting.
• Assisted in various scrum ceremonies like Product Visioning, Backlog Grooming, PI Planning, Sprint
Planning meeting, Daily standup meeting, Sprint Review meetings and Sprint Retrospective meetings.
• Used Digital AI for creating the PBIs in the Product Backlog, created user stories, tracked the progress,
customized as per functional team preferences, and utilized it to track the user stories to completion.
Facilitated backlog grooming and PBI re-prioritization following any improvement requests from client.
• Proactively maintained User story lifecycle using Version One/Digital AI from identifying the Objectives
to defining Features and planning the Features to Sprints along with other ART teams in PI planning.
• Experience working in DevOps environment.
• Created mapping document for APIs from JSON/XML responses.
• Have good understanding on Software Testing Life Cycle (STLC).
• Worked on creating Test scripts and Test scenarios for testing the APIs.
• Performed System Integration Testing on multiple webservices and APIs using Postman for ensuring
accuracy of backend services and collaborated with other team for Pair Testing.
• Worked closely with Business team to assist in UAT testing and validate requirements were developed
to specification per the business.
Environment: Agile SAFe, MDM, Business Entities, Stoplight, Toad for Oracle, Version One, Outlook, MS
Teams, MS Office, MS PowerPoint, MS Excel, Version One, Postman, REST, MS SharePoint

BUSINESS SYSTEM ANALYST

State Farm | Bloomington, IL March 2019 – Sept 2020

The scope of the project is enhancing the existing mobile application that allows customers to upload media
like group pictures and video of their damaged car when met with an accident or natural hazards. Insurer
provides a quote based on the damage and details on how much can an Insurer claim.
Key Deliverables:
• Served as a liaison between stakeholders, SCRUM team and other cross-functional teams.
 • Performed Gap Analysis and identified In-Scope/Out of Scope and As-Is/To-Be process.
• Performed the market analysis and developed various survey questionnaires using the SurveyMonkey
for a large group of customers to take the surveys & analyzed the current market system and the
preferred insured needs.
• Conduct interviews with stakeholders to understand the business process and user requirements.
• Involved in discussions with developers and assisted them in understanding business requirements.
• Translated high-level business requirements into functional requirements, captured in BRDs and FRDs.
• Ability to prioritize tasks along with excellent project management, decision making, interpersonal,
communication, presentation skills and problem-solving skills.
• Sufficiently aware about defining Definition of Done, acceptance criteria and the Definition of Ready.
Assisted PO in writing user stories and used prioritization techniques.
• Maintained the user story lifecycle in JIRA from creating an issue to closing it.
• Followed prioritizing and estimation techniques for the user stories.
• Co-ordinated all SCRUM ceremonies Sprint Planning meeting, Backlog Refinement meeting, Daily
standup meeting, Sprint Review meetings and Sprint Retrospective meetings.
• Supervised removal of impediments and monitoring defect logs, that helped in calculating the Team’s
Velocity for easy, accurate and efficient planning upcoming sprints without missing the deadline thus
delivering the PSPI on scheduled time to the end-users.
• Guided and lead the team’s efforts towards continuous improvement. Empowered the team to make
system and process improvements captured in sprint retrospective meetings
• Scheduling and allocating work, advice, resolving problems to meet technical performance.
• Track and report Incident KPI’s and metrics that align with business requirements (SLAs), Accountable
for defining and adhering to OLA (Operational Level Agreement).
• Used web methods for API testing and validated the responses, error codes by executing HTTP
requests using Postman and documented the responses on Swagger.
• Assisted QA team to execute Unit testing, System Integration testing and Regression Testing of
applications by creating Test cases, Test scenarios and RTM.
• Assisted Business Users in User Acceptance Testing and worked with them to get the final signoff.
Environment: Waterfall - Agile Scrum, AWS RedShift, AWS S3, Oracle, Outlook, MS Teams, MS office tools,
MS Project, MS Visio, Tableau, Balsamiq, Lucidchart, JIRA, Postman, Swagger, REST, Confluence.

BUSINESS SYTEM ANALYST

Citizens Bank | Johnston, RI Jan 2018 – Feb 2019

The project was to enhance credit card application. Mostly focused on enhancements of features for rewards,
paperless settings and spending and budgeting tool.
Key Deliverables:
• Gathered system requirements with Business, IT team, SMEs, and various Business Stakeholders,
asking detailed functionality aspects of business process.
• Functioned as a primary point of contact between IT and the leaders of the business units.
• Followed Agile Scrum methodology, worked with Scrum Master in implementing Agile processes,
including ticketing system, Burn up/down charts, scrum sessions, and sprint & product backlogs.
• Involved in prioritizing and estimating PBIs with Product Owner using KANO and MoSCoW technique
and assisted Scrum team to pull user stories in Sprint Backlog using Planning poker.
• Wrote and reviewed user requirements for Business Objects which allowed user to analyze the data.
 • Performed Data mapping of vendor data, items, and purchase orders, as specified by business and
optimized data collection procedures and generated reports on a weekly, monthly and quarterly basis.
• Preformed GAP Analysis of business rules, business and system process flows, user administration,
and requirements. Ensured Point of Sale (POS) PCI compliance requirements were met.
• Developed detailed functional designs for new business requirements. Prioritized and analyzed all
business requests, coordinated User Acceptance Testing.
Environment: Agile Scrum, MS Office, Outlook, Java, Visio, Confluence, Informatica, MySQL, Tableau.

BUSINESS ANALYST
Capital One | McLean, VA Feb 2017 – Dec 2018

The project aimed to enhance Capital one Eno; a web browser extension is a multi-talented virtual assistant
designed to keep users aware of their account activity. In addition to a comprehensive fraud alert system, it
serves as a chat bot to answer basic questions and can also provide virtual card numbers for online shopping.
Key Deliverables:
• Closely collaborated with project members to identify and quickly address problems.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or
exceeding project demands.
• Drafted UML diagrams and created extensive high and low fidelity prototypes using Mock-ups and
wireframes for rough visual representation of application
• Investigated and corrected project problems.
• Performed various SQL CRUD operations and joins to manipulate the data in database.
• Assisted the Product Owner in slicing down the epics to user stories.
• Produced RTM by tracking, managing and tracing all requirements.
• Assisted the QA team in designing complex Test cases, Test scenarios and executed various testing like
Unit, System Integration Testing, Regression and User Acceptance Testing.
• Ability to produce reports and track progress of the team and other reporting needs on the project.
Environment: Agile Scrum, JIRA, Confluence, MS Word, MS- Excel, MS PowerPoint, MS Visio, Outlook, HTML,
CSS, Java, Informatica.

CUSTOMER SERVICE ASSOCIATE

Amazon | Hyderabad, India Sept 2015 – Dec 2015

Experience working as a great communicator and problem solver for any queries on Amazon.com and Amazon
related products.
Key Deliverables:
• Answered incoming and outgoing calls dealing with technical and non-technical issues on products.
• Abrogate orders and shipments for customers, as well avail them locate packages.
• Supersede or refund accounts for lost or misplaced packages.
• Provide customers guidance on Amazon.com
• Utilize articles and internal implements to solve each customer’s issue, in a timely manner.
• Send email correspondence to customers regarding their issues and how to resolve the issue in the
future.
• Utilize articles and internal implements to solve each customer’s issue, in a timely manner.
• Demonstrated integrity and honesty while interacting with team members, managers and senior
management team.
Jr. BUSINESS ANALYST
Indiafirst Life Insurance | Hyderabad, India Jan 2015 - Aug 2015

The project scope was to redesign the company’s website portal to enhance customer service excellence and
promote better experience by enhancing the website’s usability.
Key Deliverables:
• Gathering and reviewing business requirements with the business and creating business analysis
process.
• Identifying gaps in existing system by performing Gap Analysis (As-Is system and To-be system)
comparing with documented business requirements.
• Facilitated JAD sessions and workshops required to understand workflows, business needs and
storyboards.
• Assisted the QA team in creating the test plan template, test scripts, test cases and documented
Requirement Traceability Matrix (RTM) to track the test coverage and updated the RTM after the test
execution. Assisted the test lead in various testing.
• Facilitated Scrum ceremonies like Sprint Planning, daily stand up, sprint review and retrospective
meetings.
• Used Tableau tool for reporting data, data visualization, studying the trends, data patterns and
forecasting.
• Used various SQL(CRUD) operations, sub queries & joins for manipulating the data in the database.
• Created High level test cases which covers end to end scenarios for User Acceptance Testing (UAT) and
worked with the stakeholders in the final signoff.
Environment: Waterfall-scrum (hybrid), HTML, CSS, SharePoint, MS Office suite, MS Visio, Tableau, Lucid
chart, MySQL.

Jr. BUSINESS ANALYST

Max Bupa Health Insurance | Bengaluru, India Dec 2013 – Dec 2014

Customization of Guidewire billing center and customer engage as per business rules and market operations
to cover different states. Agents can quote and issue policies in real time using this system by entering
required information and generate important forms instantly. It would increase customer base by quoting
policies effectively. New business was expected by implementing this commercial line replacement system.
Key Deliverables:
• Interviewed business users to gather requirements by using various elicitation techniques using JAD
sessions, Surveys/Questionnaire, Interview sessions by coordinating with SMEs and Technical leads.
• Created various documents like Business Requirement Documents (BRD), Data Requirement and Data
Mapping Documentation and assisted the team in creating some ad-hoc and standard static reports.
• Collaborated with project managers in developing Concept proposal, Project Scope statement, Project
Charter, Project Management plan, Risk Management plan and Work Breakdown Structure (WBS).
• Performed gap analysis to identify the Sources, the Targets, and business transition rules to design ETL
process from Source to Target System for Data Migration.
• Performed SQL CRUD operations on database including joins, aggregators, sub-queries using Data
Definition language and Data Manipulation language.
• Scheduled automatic bill payment option along with how customer receives and pays their bills.
Environment: Waterfall, JIRA, Guidewire insurance suite, Balsamiq, HP ALM, Tableau, MS office, MS
SharePoint, MS Visio, Oracle, Informatica, Postman, Swagger.
SQL DEVELOPER
Tech Fort | Hyderabad, India March 2013 – Dec 2013

Profile swapper is an android application used for versions 4.0 and above. Users who want to switch between
mobile profiles like ring, silent and vibrate will need to send a text message with the assigned unique security
code to enable swapping feature.
Key Deliverables:
• Executed various SQL queries of DDL, DML, DQL types for data modification and maintain integrity in
terms of the data quality. Cleaned the databases regularly by deleting all duplicated data and filling in
the incomplete data and converting the units of data.
• Established new relationships as required to integrate data from multiple data sources. Created visual
basic applications to update production databases along with triggers and stored procedures for back-
end validations and evaluations on databases in backend.
• Used SQL to estimate the slow running queries and performance tuning processes for the validation.
• Created views to facilitate easy user interface implementation, and triggers on them to facilitate
consisted data entry into database. Created two dimensional reports and interactive dashboards using
Tableau.
Environment: Waterfall, HP QC, MySQL, Informatica Power Center, Tableau, HTML, Selenium.