Professional Documents
Culture Documents
Generic In Nature
ISO 9001:
Quality Management Systems-Requirements
ISO 9004:
Quality Management Systems Guidelines for
performance improvements.
of view.
Assurance should be felt by the internal / external
customer.
Look at the system adopted by you and verify whether
assurance is provided.
Any system should provide consistency, level of
performance and integration.
Customer Satisfaction
Measurement and Analysis
Resource Management
Continual Improvement
Customer Customer
Requirem Satisfacti
ents Implement Development , Maintain on
DO & Operate
the QMS
Maintenance &
Improvement
&
improve ACT
Cycle QMS
CHECK
Envirotech Quality Management 8
AN OVERVIEW OF ISO 9001
PLAN
Develop a plan for each activity
Establish Policy
Define Objectives
Identify and provide resources
Define Organization Structure & Responsibilities
DO
Show commitment
Communicate the importance of customer requirements
Deploy policy throughout Organization
Define measurable objectives
ACT
Identify areas for continual improvement
Identify and provide any resources, if required
Re-organize
Convert non-believers / non-performers
4.2.1 General
5. MANAGEMENT RESPONSIBILITY
5. 4 Planning
6. RESOURCE MANAGEMENT
6.1 Provision of Resources
6.3 Infrastructure
7. PRODUCT REALIZATION
7.1 Planning of product realization
7.2 Customer related processes
7.4 Purchasing
8.5 Improvement
Scope of QMS
Details of exclusions claimed by the organization
Justification for the above exclusion
Documented procedures or reference to them
Description of the interaction between the QMS
processes
Identification,
Storage,
Retrieval,
Protection,
Retention time,
Disposition of quality records
Quality Policy
Management Reviews
Quality Objectives
Audit results
Data Analysis
Corrective actions
Customer Feedback
Preventive actions