Topic 6 Communication

Reflective Questions to guide this lecture

Part 1: Communication
1. What is communication?
2. What constitutes good communication? Does it matter?
3. What is a common mistake in communication? What can cause
communication to break down?
Part 2: Effective Communication (in organisations)
1. How we can minimise communication break down/ poor
communication?
2. What constitutes interpersonal communication?
3. Does medium matter in communication?
4. What constitutes organisational communication? More importantly,
how to promote effective communications within an organisation?

Definitions of Communication

What do Stefani Germanotta and Agnes Gonxha

Bojaxhiu have in common?

What do employers want?

Look at some job ads in Seek for positions you
may look to fill

Various Models of Communication

1) Linear/ Transmission Model of Communication
2) Interactional Model of Communication
3) Transaction Model of Communication

Noise

Sender

Encode
Message

Channel

Decode
Message

Receiver

Diagnosing a communication problem

Transaction model explained

Extends the Linear/Transmission
model:

Noise: Anything that interferes

with the communication
process.

Stereotyping
How do you define stereotyping?
How do we form stereotypes?

Minimising communication barriers

what you can do to reduce or minimise these communication
barriers:

Use active listening to overcome communication barriers

Active Listening

Interpersonal communication
Verbal influences

Interpersonal communication
Written considerations

Interpersonal communication
Nonverbal

5 categories based on degrees of intimacy:

When does the medium matter?

Organisational communication
Formal
Informal
Floor plan

Take Home Lessons

1. Communication is a skill that you can work on to improve.
2. Understanding models of communication will help you troubleshoot or avoid
communication problems.
3. Understanding communication barriers will help you improve your communication
skills.
4. Interpersonal communication involves verbal, nonverbal and written interactions.
You need to be aware of the impact of both verbal and nonverbal communication.
5. Developing good communication skills will enhance your career advancement.
6. Organisational communication can be formal and informal, and both are
important to understand.
Reflection:
1. How does todays lecture fit into our learning of managing organisations and
people?
2. Which aspects of the lecture are likely to be examined in the final exams?