COUNTY ICT CONSUMER FORUM UASIN

GISHU EDITION ON 12TH JUNE 2015

The Communication Authority of Kenya (CA) is the
regulatory authority of the communications sector in
Kenya with the regulatory oversight over the provisions of
telecommunications, radio communications,
broadcasting, electronic transactions, the countrys
numbering and frequency spectrum resources as well as
postal and courier services. CA is also mandated to
protect the interests of consumers of these services.
The County ICT Consumer Forums are a partnership
between CA, consumer organizations, County
Government, State Agencies, ICT equipment vendors and
operators/service providers meant to increase
consumers knowledge of their rights and responsibilities
through a national conversation on issues affecting
consumers. The Uasin Gishus Forum main theme will be
Mobile Phone Services, Mobile Phone Equipment
and Quality of Service.

Objectives of the County Consumer Forums

The County Consumer Forums will:
Create a medium for dialogue and action
Facilitate in development of a platform for interaction
with communication service providers.

 Increase consumers awareness on rights and

responsibilities
Increase the level of awareness of CAs role and
mandate
Provide the consumer or user with expert advice
Serve as principal source of credible and accurate
information on ICT

The county ICT Consumer Forums will enable

communication service providers to have a deeper
understanding of consumer issues and concerns as
directly presented by consumers.

Outputs of the County Consumer Forums

The outputs of the County Consumer Forums are as
follows:
A platform to dialogue in Counties
Create a direct feedback mechanism with
Consumers in Counties
To enable CA develop interventions in Consumer
protection, education & empowerment
To increase the level of Consumer satisfaction at
the Consumer level
A forum report will be prepared at the end of
every consumer forum and widely published in a

manner that would be easily accessible by

consumers
Publication of actual proceedings on the
Authoritys website (Video)