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    a)Among the tenets of service, courteous behavior of the forecourt attendants(F-rate= 8.89) is the most important .Uniform for attendants and presence of forecourt supervisors acquire above average importance. presence of dealers is preferred on an average scale. b) Among the additional services rendered, air pressure check is considered as a very high need of the petrol bunk.Wind shield cleaning is

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    a)Among the tenets of service, courteous behavior of the forecourt attendants(F-rate= 8.89) is the most important .Uniform for attendants and presence of forecourt supervisors acquire above average importance. presence of dealers is preferred on an average scale. b) Among the additional services rendered, air pressure check is considered as a very high need of the petrol bunk.Wind shield cleaning is

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    7 views1 page

    Sample

    Uploaded by

    shreekumar_scdl
    a)Among the tenets of service, courteous behavior of the forecourt attendants(F-rate= 8.89) is the most important .Uniform for attendants and presence of forecourt supervisors acquire above average importance. presence of dealers is preferred on an average scale. b) Among the additional services rendered, air pressure check is considered as a very high need of the petrol bunk.Wind shield cleaning is

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    a)Among the tenets of service, courteous behavior of the forecourt attendants(F-rate= 8.

    89) is the
    most important .Uniform for attendants and presence of forecourt supervisors acquire above
    average importance. presence of dealers is preferred on an average scale.
    b) Among the additional services rendered, air pressure check is considered as a very high need
    of the petrol bunk.Wind shield cleaning is considered as highly important.
    c) Majority(55.5%) of the motorists preferred self service stations in the city. A relatively large
    proportion (40.5%) are not in favour of such Pumps.

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