Business

Process
Outsourcing

Aldiablos Infotech Pvt. Ltd.

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Created by Parth Modi

Contents
1

What is BPO

BPO Categories

Key Terms

Cycle Diagram

Different types of BPO Services

BPO Almost Everywhere

What is BPO?
BPO is the process of hiring another company to handle
business activities for you.

Business Process Outsourcing (BPO) is a subset of

outsourcing that involves the contracting of the
operations and responsibilities of specific business
functions (or processes) such as payroll, customer
service, accounting, data recording and much more
to a third-party service provider.

BPO Categories

It is often divided into two categories :

Back Office Outsourcing which includes internal
business functions such as billing or purchasing.
Front Office Outsourcing which includes
customer-related services such as marketing or
tech support.

Key Terms of BPO

Key Points

Offshore

Onshore

BPO that is
contracted
outside a
company's
own country.

BPO that is
contracted
with the
company's
own country.

Cycle Diagram
Aldiablos BPO Ltd.
Forms
Processing

Document
Scanning

Workflow
Solution

BPO Services
Data
Capture

Mail
Room
Outsourcing

Different types of BPO Services

Payroll Services, Workforce Training
Retirement Benefits.
Requirements, IT Helpdesk
Application Development
Collections & Receivables,
Transport Administration

HR
Services

IT/Software
Operations

Back Office
Transaction

General Accounting,
Billing Services

Finance/Accounting
Services

Customer Support,
Marketing Services

Customer
Interaction Services

BPO Almost Everywhere

Medical transcription
Animation
Power point presentations
Equity research
Contract research
Call centres
Collections
IT Help desk
Internet chat
Customer service
Accounting ..etc. etc. etc.

BPO
appears to
be an all
inclusive
term that
covers
everything:

BPO- Industry Segment

Everyone industry is into outsourcing:

Banks
Insurance
Asset
management
Manufacturing
Healthcare and
Pharma
IT
Telecom
Travel agencies
Airlines
Governments

Current Top Indian Rankers

Genpact
WNS
Wipro BPO
HCL Technologies BPO

Convergys
Zenta
Aldiablos Infotech Pvt. Ltd.
Tracmail

ICICI OneSource

GTL Ltd.

IBM Daksh

VCustomer

Progeon (Infosys)

HTMT

Aegis BPO Service

24/7 Customer

EXL Service Holding

Sutherland Technologies

Why people prefer Join and Leave BPO

In general a person with any graduation can join any of the BPO. Some BPO's
like to take people with MBA but then again the specialization are of an
individual hardly makes any difference. Again, this is the industry, where there
is no reference checks and very often people don't even specify there exact
age. Lets me share with you some of the reasons as why people prefer to join
and leave a BPO:

Why People Prefer

1. Did not get a better

job.
2. Find nothing better to
do.
3. Education level
doesn't matter
4. Good work
environment
5. Good Benefits
6. Flexibility of time
7. Attractive life style

Why People Leave

1. No growth
opportunity/lack of
promotion
2. For higher Salary
3. For Higher education
4. Misguidance by the
company
5. Policies and
procedures are not
conducive
6. No personal life
7. Physical strains
8. Uneasy relationship
with peers or managers

SWOT Analysis for BPO in

India
Strengths

Strengths

Weakness

Weakness

Large no. of
Scarce
talented
foreign
graduates
language
skills other
Affordable and
than
quality
English.
education as
Lack of
compared to
developed
customer
countries
service
culture
Strong
customer base Expensive
of well known
and poor
companies
quality
telecom
Powerful
infrastructu
venture capital
re
interest in

Opportunities

Opportuniti
es
Horizontal
and vertical
expansion
of existing
customer
base into
new
markets
Time zone
difference
between
India and
target
markets

Threats

Threats
High Billing
rates
Political
instability
India's
competitors
in Eastern
Europe,
Latin
America
and the
Asia

Thank You !

Aldiablos Infotech Pvt. Ltd.

Best BPO Services Provider..

Expand your business to the world with BPO
Services.
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