QUALITY CONTROL

What is Quality
Control?

QUALITY CONTROL
Quality control (QC) is a procedure or set
of procedures intended to ensure that a
manufactured product or performed service
adheres to a defined set of quality criteria
or meets the requirements of the client or
customer. QC is similar to, but not identical
with, quality assurance (QA).

Brief History of
Quality Control

3000 B.C. in Babylonia

ng the references to quality from the code of Hammurabi, ruler of Baby

The mason who

builds a house which
falls down and kills
the inmate shall be
put to death.
PYRAMIDS OF EGYPT

Major
Contributors/Gurus of
Quality Control

Major Contributors/Gurus of Quality Control

DR. W. EDWARDS
DEMING
(19001993)
Out of the Crisis (1986)
The New Economics (1993)
Statistical Adjustment of Data (1943)

DR. JOSEPH JURAN (B. 1904)

Juran's Quality Control Handbook, published in 1951
Juran on Planning for Quality (1988)
Juran on Leadership for Quality (1989)
Juran on Quality by Design (1992)
Quality Planning and Analysis (1993)
A History of Managing for Quality (1995)
Architect of Quality (2004)

Major Contributors/Gurus of Quality Control

PHILIP CROSBY (19262001)
Quality is Free (1979)
Absolutes of Quality Management
Zero Defects,
Quality Management Maturity Grid
14 Quality Improvement Steps
Cost of Quality, and Cost of Nonconformance Quality Without
Tears (1984)
Completeness (1994).

ARMAND V. FEIGENBAUM
Total Quality Control (1951)

Major Contributors/Gurus of Quality Control

DR. H. JAMES HARRINGTON
The Improvement Process
Business Process Improvement
Total Improvement Management, ISO 9000 Beyond
Area Activity Analysis
The Creativity Toolkit
Statistical Analysis Simplified
The Quality/Profit Connection
High Performance Benchmarking.

DR. KAORU ISHIKAWA (19151989)

Guide to Quality Control (1982)
What Is Total Quality Control? (1985)

Major Contributors/Gurus of Quality Control

DR. WALTER A. SHEWHART (18911967)

Economic Control of Quality of Manufactured Product (1931).

SHIGEO SHINGO (19191990)

A Study of the Toyota Production System From An Industrial Engineering
Viewpoint (1989)
Revolution in Manufacturing: The SMED (Single Minute Exchange of Die)
System (1985),
Zero Quality Control: Source Inspection and the Poka Yoke System
(1986).

Major Contributors/Gurus of Quality Control

FREDERICK TAYLOR (18561915)

The Principles of Scientific Management

DR. GENICHI TAGUCHI (B. 1924)