D.

PERFORMANCE
Performance Area
I.
DEPARTMENT TOTAL
PERFORMANCE
Financials
a. Completeness and
timely receiving of
countered invoices
for payment
processing.
II.
Process
a. Work
Process/Operations
Management within
the Unit
Check
completeness
of invoices
transmitted
from
branch/counte
red by
supplier and
process
receipts at the
nearest end of
day.
b. Customer Service
Management
Process (Internal
Customer)
Follow up
branch for un-

Weight

5%

3%

4%

Rating (1-6)

Example/Comments

Weighted Rating

countered
invoices,
check whether
its a valid
invoice,
especially
those with for
checking
remarks.
Issues/concer
ns were raised
to immediate
superior for
resolution
c. Work Attitude and
Ability
i.
Enthusiasm
1. Always
positive
(smiling), full
of energy and
passion
2. Enjoys taking
on new
challenges e.g
multi-tasking,
taking on add
role
ii.
Sense of
Responsibility:
1. Works hard
towards
achievement
of goals

10%

iii.

2. Initiates
completion of
tasks without
waiting to be
told to
3. Is able to
perform the
assigned
tasks without
much
supervision
4. Submits
report and
finishes tasks
on time
Cooperativeness
and Team Spirit:

1. Works and gets along well

with others in the team
2. Always ready to assist
others when needed; be a
supportive staf
3. Open to changes and stay
positive in adverse
situation or when under
pressure
d. Communication skill:
1. Communicates in
a timely and
efective manner
2. Willing and open
to accept

5%

feedback
3. Verbal message
consistent with
the facial
expression

Performance Area
C. Compliance Audit/Report
Submission Results
BIR Compliance
Monitoring
Direct Delivery
Invoice Monitoring
One PO-One SI
Monitoring
Submission of
Vouchers with
complete attachment
III.
JOB RELATED
ASSESSMENT
(Individual
Performance)

Weight

3%

10%

Rating (1-6)

Example/Comments

Weighted Rating

i.

ii.

iii.

iv.

Complies to
the
grooming
standards,
keeps
uniform
clean, neat
and wellpressed,
with ID
standards
stockings/so
cks and
shoes
Pays
attention to
personal
hygiene,
keeps
hands, hair,
and
appearance
clean and
tidy
Puts on
make up;
well
blended and
applied (for
female
associates
only
Observes
proper poise

v.

vi.

and posture
at all ties
Wears only
acceptable
accessories
(for female
associates)
Maintain
pleasant
smell
throughout
duty hours

b. Customer
Service
(InternalCustomer
Service
rendered to
other
departments
1. Performs
the agreed
service
standards in
terms of:

10%