INTERNAL/EXTERNAL JOB ADVERTISEMENT

SYSTEM SUPPORT ENGINEER

Attain Enterprises Solutions Ltd. is a growing software development company seeking to
recruit Systems Support Engineers. This is an internal and external job advertisement; all
staff who meet the criteria are encouraged to apply. In addition, staff are encouraged to
circulate widely Applications should be sent to jobs@attain-es.com by end of business
Wednesday 17th June 2015.
Job Title:

System Support Engineer

Reports to: Team Lead, Support

Qualifications Required:
BSc (Computer Science; Software engineering; BBIT and any other related fields)
Experience: 1 year of relevant experience
Experience in system/software support is an added advantage.
Roles and Responsibilities:

Develop individual project plan, providing a framework for the proactive and
successful management of issues, risks and deliverables.
Continuously communicate with the client project manager and other internal
stakeholders to ensure visibility to project status and issues.
Provide effective phone and email communication to customers, coordinating
regular status calls and other activities necessary to motivate and encourage client
staff toward project conclusion.
Provide relevant support; both on-site, offsite(phone-calls, e-mails, support portal
etc)
Maintain SLA timelines as agreed with the client.
Recommend upgrades where appropriate.
Prepare weekly targets and reports and give the latest status of their work
Escalate issues on time to the supervisor or any other manager.
Good customer relation skills.

Additional Skills:

Strong English reading and writing communication skills, with an ability to express
and understand complex technical concepts.
Strong troubleshooting, analytical, problem-solving, and conceptual skills.
Ability to work in teams and has strong interpersonal skills.

Ability to work under pressure and meet tight deadlines.

Ability to deal with clients and travel to project sites.