PCQuest - January 2015 in

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AliveCor
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Record your ECG from

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UNDERSTAND CHOOSE IMPLEMENT IT
JANUARY 2015
Enhancing Business
with Big Data
Thou Shalt
Digitally Transform!
Digital transformation is changing the way we do anything in our lives, and therefore cant be ignored by anyone.
We explain why along with concrete case studies of how some companies and govt. departments have already
embarked on a digital transformation journey
Hot Trends
What to Watchout for this Year in Security

Smart Cities as the Ultimate Form of Digital Transformation
Tablets as Key Enablers of Enhanced Mobility
Digitally Managing Law and Order
Special Subscription offer on page 76
Hands On
Best iOS 8 widgets for your iPhone
Special Feature
CIOs Shopping List for 2015

92 pages including cover
Contents
36 COVER STORY
Thou Shalt Digitally Transform!
Digital transformation is changing the way we do anything in our lives, and therefore cant be ignored by
anyone. We explain why along with concrete examples of how some companies and govt. departments
have already embarked on the digital transformation journey.
37 Digital Transformation: The Journey has Just Begun
38 Transforming to Become a Digital Business
40 Romancing the Sale!
42 Information Protection Lies at the Heart of Digital Transformation
43 The Drift Towards Digital Transformation
44 Digitally Transformed Customer Service
46 Polaris Group Replaces Email with Enterprise Social Networking
48 Transforming Legacy IT Setup to a Highly Efficient and Scalable Infrastructure
49 UFLEX Industries Achieves M2M Integration Between Its Global Plants and ERP
50 IndiaFirst Transforms Mass Market Insurance Policy Issuance Process
51 Transforming the Indian Film Industrys Storage Infrastructure
52 Field Force Automation Helps HCL Improve CSAT by 92%
54 Smart Cities as the Ultimate Form of Digital Transformation
56 Digitally Managing Law and Order
58 AISECT Successfully Transforms Semi-urban and Rural Lives Through Innovative IT Solutions
TECh and TREndS

20 Whats missing in
android Lollipop?
SPECIaL FEaTURE
34 how a Unified Computing
System helps Cut Clutter
Within a data Center
23 Mobile Workplace is
happy Workplace
67 Backing Up Files from an

Unbootable System
28 Cybercriminals on a Fast
Forward Mode with Emerging
Technologies
handS On
32 Big data: Making

Businesses Bigger
59 Using a Password Manager

to access Credentials
33 Success Factors for

Motherboards in the new Year
60 Best iOS 8 widgets for

your iPhone
PCQuest J a n u a r y 2 0 1 5
64 hide or dismount a Partition

with disk Management Utility
in Windows
66 Monitoring networks Cacti on
Ubuntu 14.04 / Linux Mint 17
26 Impact of Mobility on
Enterprise Business
30 What to Watchout for this

Year in Security
62 Get a Mac OS X-Style desktop

dock on Ubuntu
68 Manage KVM (QEMU) with

Kimchi, a Virtual Machine
Management Web interface
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January 2015
dVd hIGhLIGhTS
IT STRaTEGY
14
Tech Priorities
of CIOs in 2015
It looks like
investments in
enterprise mobility
are going to be on
the highest priority
for most Indian CIOs
this year, followed by
investments in Big
Data and Analytics,
and cloud computing.
Security and data center
infrastructure comes after
this, followed by the other
business as usual technologies.
Here are the specific investment
plans of some of the CIOs.
REVIEWS
84 JBL L16
70+Tools
for Android OS Mgmt, System Security and

Privacy, Firewalls, Network Monitoring,
and much more
21 Video Tutorials
Imaging Editing in Adobe Photoshop
Tutorials
802.11 WLAN Systems

IPv6 & DNS: DNSv6
L2VPN Tutorial
IP TABLES A Beginners Tutorial
IP Tunneling and VPNs
Computer Communications Networks
4 Graphic Intensive Games
1. Shadow Shelter
2. Aladin and the Enchanted Lamp
3. Big Air War
4. Royal Envoy 2
CoNTEST:
Win 5ves
8 GB USB Dri
SUBSCRIBE nOW!
74 aliveCor ECG Monitor

75 LG Uhd TV
79 Samsung Galaxy note 4
80 LG G3 | Salora arya a1 Plus
81 acer aspire E3-111
82 Samsung Galaxy gear S
83 Canon PowerShot SX400IS
85 Lenovo E63Z aIO
86 hP630z MFP
87 hyperX 8 GB RaM | Portronics
Car Power 2 | Portronics
Mobilio
88 GIGaBYTE - GeForce GTX970
G1 Gaming | Intel processor
Turn to page 76
January 2015
PCQuest
meSSaGeboarD
DECEMBER 2014
READER MAIL & TRoUBLESHooTING ADVICE

feature about this MFP is a built-in wireless router,
which apart from allowing wireless printing also
doubles up as an Internet hot spot. Up to 8 PCs and
mobile devices can connect to it at a time. Some other
options that are worth looking in this category would
be Xerox workcentre 3045 Hp Laserjet M-1213nf,
Ricoh Aficio SP 1200SF, Canon imageclass MF3010,
Samsung SCX-4521FS and Brother HL-5450DN.
In the Inkjet color category, though you will have to
compromise on speed, but the best options available
would be Epson L355, Canon PIXMA MG7170 All in
One, HP - OJ8600 Plus, Brother MFC-J5910DW and
HP Deskjet Ink Advantage 6525 e-All-in-One Printer.
Anuj Sharma, CyberMedia Labs
THE BEST HD IPS MoNIToR
QUERIES
CoRDLESS HEADPHoNE foR TVS
I want to purchase a cordless headphone to watch

TV shows. Pl suggest some brands/models and
tell me where can I buy them. My budget is within
Rs 2,000.
J P Singh
A budget of Rs. 2,000 for a wireless headphone
would bring you very limited choice. You will get a
couple of models from Zebronics and Intex only.
These are commonly available at all local stores.
THE BEST BUDGET MfP
Please suggest a good MFP in a budget of around

Rs 20,000.
P Sivaraman
There are plenty of options available in the range
specified by you. If you want a laser monochrome
MFP, then I would suggest HP HotSpot LaserJet
Pro M1218nfs MFP. It delivers good performance
accompanied by a rich feature set. One innovative
Write to the Editor

Print: Editor PCQuest
B-35, Sector 32, Gurgaon
Haryana-122001
Email: pcquest@cybermedia.co.in
Letters may be edited for brevity and clarity.
I need to know the best HD IPS monitor, that

works at 120Hz/min and should be compatible
enough with an NVIDIA 680 graphics card. I
want to play HD games on it and also use it for
Photoshop artwork, so both the color accuracy
and the speed are equally important. I have a
budget of about 20k.
V S Rana
Gaming is one area where having highperformance equipment matters and when it comes
to PC gaming it may not be enough to buy the first
generic monitor you find. You need a display that
looks sharp, keeps you competitive, and has the
features you need to make the most of your games.
In the given price range many options are available
namely ASUS VG248QE (24 inches), AOC i2757fh
(27 inches), etc. Both monitors have a full HD
resolution and support wide screen also, allowing you
to make more out of games.
THE BEST SMARTPHoNE UNDER 35k
I am looking for a smartphone under Rs. 35,000.

I am using Galaxy S4 right now and I am very
disappointed with the laggy user interface. What
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meSSaGeboarD
READER
MAIL
&
TRoUBLESHooTING
ADVICE
is the best smartphone that I can get within this

budget. I need a fast device with a good screen
and good build quality.
Rakesh S
The best smartphone that fits your budget is Moto
X 2014. It has a large 1080p AMOLED display, decent
build quality and amazing processing capability.
Moreover unlike Samsung, the stock Android on Moto
X 2014 runs super smooth. The phone will definitely
fulfill all your requirements.
Rohit Arora, CyberMedia Labs
or need to be inserted into the ear canal, and some

models include clips for a more tailored, secure fit.
These are ultracompact and lightweight and can be
ported easily anywhere. The over ear headphones
rest on top of your ears and are available from
inexpensive portables to high-end models. These
have closed designs that cover the ears and have
less effective sound isolation form in-ear ones. So if
you are more on the move you should go for in-ear
headphones.
TABLET foR offICE WoRk
CAMERA foR CINEMAToGRAPHy PRoS
I want to buy a tablet for my official tasks but I

am really confused whether to buy a tablet or a
hybrid. Please suggest. My budget is Rs 20,000.
Cyrus M
We would recommend a hybrid as your main
objective is office work. We have tested Notion Inks
Cain which is a good device and can work equally well
as a tablet as well as a laptop. You can get it under Rs
20,000 and it will definitely serve your office as well as
multimedia tasks.
Rohit Arora, CyberMedia Labs
THE BEST WIDE ANGLE LENS foR ENTHUSIASTS
Which is the best wide angle lens to use for

photography enthusiasts? I am using Canon 70D
18-135 STM lens which is 62 mm wide. I would
like to go for wide angle lenses. Which one would
you suggest from Sigma, Tamron & Canon. I dont
want to go for a very costly lens. Also I like landscapes and night photography.
Ronit S
One of the best wide angle lenses available is the
Tokina 11-16 mm f2.8. Another one to look at, if Tokina
is out of your budget is the Sigma 10-20 mm lens. It
comes in two versions - a variable f4-f5.6 lens and a
constant f3.5 lens. Your 18 mm lens is wide angle. If
you want a wider lens, get lesser mm-size lens but
that would definitely be very expensive. The 11-16 mm
lens will provide a much wider angle of view than the
18-135 STM lens.
Ashok Pandey, CyberMedia Labs
CoMfy EARPHoNES
What type of headphone is more comfortable for

ears: in-ear or over-ear?
D S Sehrawat
In-ear are commonly used headphones with
portable players and offer audio quality rivaling fullsize models. Their tiny earpieces rest on the outer ear
8
What would be the best all-round camera to buy

for a person getting into cinematography? Id
like to be able to film music videos, short films,
Vlogs, etc. So I need something that captures
1080p videos and has a great mic so it can pick up
voices without necessarily having a clip on mic.
Richard J
A cinema cam is probably appropriate. At your
budget, there is only one model - and while it is good
- I cant recommend it for you. But lets explore. All
camcorders have a great mic when the mic is used
properly. That means the mic needs to be in the right
place for the audio - and manual audio gain controls
are to be used. You can get the Black Magic Design
Pocket cinema cam and maybe a compatible lens.
Some experience working on a set or at least a little
classroom training will go a long way in finalising the
right one.
IS IT A GAMING PC?
I would like to understand whether my PC is good

enough for gaming? Here are the specs: CPU:
Intel i5 Core 4690k, GPU: Intel HD Graphics 4600,
motherboard: B85M Pro3. I just got this PC and I
am not comfortable with technical details.
Asgar K
While the specs are not top-notch for playing
games, but if you lower the resolution to 720p,
you can play Crysis 3, BF4, War Thunder, Civ 5,
StarCraft II, and Bioshock Infinite. Sure you have to
lower the graphics quality in the games but you will
get better gaming experience than at 30 FPS. Having said that adding a dedicated GPU to your setup
will improve things tremendously. The GTX 750 is a
good enough card, has minimal power requirements
and isnt overly expensive. Also, it doesnt require
external VGA power.
leadingedge
Emerging technologies like mobility, big data,
cloud are top investment priorities for most CIos
in the new year
Anil Chopra, Editor

anilc@cybermedia.co.in,
@anilchop on twitter
Happy Digital New Year!
ts very clear now that emerging

technologies like mobility, cloud,
analytics, and social media are
disrupting the way organizations
do business. Its impossible for any
organization to ignore them. Digital
transformation with the help of these
emerging technologies therefore, is going
to be a key agenda of most organizations
in 2015.
Mobility and social media for instance,
have truly empowered every consumer,
making them far smarter and more
demanding than ever before. They can
use their mobile phones to shop or post
a negative remark about poor customer
service from a particular vendor on
social media for instance. Marketing
heads are scrambling to figure out how
to prevent the impact of such negative
publicity on one side, and to be able to
reach out to their customers on these
new mediums on the other. Those
companies who are taking the lead to
do this will have a significant advantage
over others. Analytics also becomes a key
business enabler here, where marketing
heads expect to gain insights about their
customers with the help of Big Data and
other business analytics tools.
Likewise, these emerging technologies
are also transforming the way internal
IT infrastructure is structured. On one
side, users are demanding greater
10
flexibility from IT to be able to use their

mobile devices and work from anywhere
anytime. This puts organizations at a high
security risk, and they have no choice but
to cater to their employees demands.
Likewise, employees also expect social
media like interaction capabilities to
collaborate. Why should their internal
collaboration platform for instance, not
be like Facebook or LinkedIn? Why should
it be complicated to use?
On the other hand, business heads
are demanding greater agility from IT
to be able to cater to their customers
faster, which is where adoption of cloud
computing and hybrid cloud setup in the
data center comes in. The trouble here
is that if CIOs dont adopt cloud, then
business heads have the capability to
purchase these services from an external
cloud provider on their own.
CIOs therefore, have no other choice
but to have a serious look at embracing
these emerging technologies, because
the pressure is building up from
everywhere. Digital disruption has
the power to severely bring down an
organizations business or ramp it up.
Thats why digital transformation is not
an IT agenda, but a business one, and
being driven from the top.
And now the good newsweve
noticed that a lot of CIOs are aware
of these disruptive changes, and have
therefore put mobility, cloud, and

analytics on top of their investment
agenda in 2015, above the routine
deployments. Check out our story on
the tech priorities of CIOs in 2015 in this
issue and youll notice that most of them
have put these emerging technologies on
top of their IT agenda in 2015.
Enterprise mobility tops the charts
followed by Big Data and analytics.
Investments in cloud computing come
next, followed by security and data
center infrastructure. Incidentally, routine
investments like those in business apps
and traditional IT infrastructure are at the
bottom of the agenda.
Apart from the tech priorities, our
cover story this time is about digital
transformation, which goes beyond
theory and talks about how companies
are actually dealing with it.
So heres to a positive and rocking
digital future. Have a happy digital
new year!
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To download a barcode app, SMS <f2k> to 56677 from
a mobile phone with Internet access and camera.
EDIToRIAL
EDIToR: Anil Chopra
oPERATIoNS EDIToR: Adeesh Sharma
SR. CoPy EDIToR: Preeti Gaur
CoNSULTING EDIToRS: Vinod Unny, Shekhar Govindarajan,
Sameer Mathur, Amaresh Patnaik
DESIGN MANAGER: Vijay Chand
CyBERMEDIA LABS
TECH ANALySTS: Ashok Pandey, Anuj Sharma, Rohit Arora
ASSTT MANAGER (MULTIMEDIA): Raj Kumar Maurya
ExECUTIVE SEo: Navneet Kumar Srivastava
CORPORaTE OFFICE
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January 2015
PCQuest
11
12th Edition
Leadership deveLopment
ConCLave for Cios
February 5, 6 & 7, 2015
Two nights & two days
Hotel Le Meridien, Cochin
international speakers
100+ Cio/tdms of top enterprises
for more information, visit: http://c-change.in
Knowledge partners
C-Change 2015 is here!!

Impress the countrys top CIOs and TDMs with your technology offerings
Get plenty of networking opportunity with the big IT spenders of India
Talk to technology leaders of Indian enterprises to architect their enterprises
IT roadmap
Help CIOs prepare for the digital future with the right knowledge, tools and solutions
Driving Digital innovation

The new digital economy requires a change in traditional business models used by
organizations to do business all this while. Unfortunately, most organizations are
still not geared up for the required changes and are struggling to embrace digital
transformation.
The need to change is very much understood by most organizations, but what should
be the correct path is something that still requires clarity.
Can CIOs play the crucial role of a change agent

to help their organizations transform digitally?
CIOs are after all, the best suited to lead this transformation, given their technical
skills and proximity to every business unit of their respective companies.
At C-Change 2015, our intent is to help CIOs understand how they should innovate
to drive their organizations toward digital transformation.
For further enquiries, please contact:

Harminder Singh
Mobile: 9810140205
Email: harminders@cybermedia.co.in
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IT STRATEGY
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+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
Tech Priorities
of CIOs in 2015
It looks like investments in enterprise

mobility are going to be on the highest
priority for most Indian CIOs this year,
followed by investments in Big Data and
Analytics, and cloud computing. Security
and data center infrastructure comes after
this, followed by the other business as usual
technologies. Here are the specific investment
plans of some of the CIOs
- Anil Chopra
W.r.t trail mail, please note the following

points which may be attributed to Shri
Rajesh Aggarwal (Principal Secretary-IT):
To create massive open online course
(MOOC) focusing on e-Governance and
based on open source platform (e.g.
open edx platform) in line with National
Digital Literacy Mission (NDLM)
To create a virtual classroom which is
more interactive using webinars and
peer discussions while focusing on latest technological advancements
To use USSD for providing information
pertaining to course related queries
initiated by citizens
To use business intelligence and advanced analytic tools for closer monitoring of the offered e-learning course
Rajesh Aggarwal, Principal Secretary-IT, Govt. of Maharashtra
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We intend to focus on the following:

1. Business Intelligence: We would
evaluate on various options e.g.
Oracle, Microsoft, Quick Report and
so on. Based on our requirements,
well roll out in phases for finance,
mktg. etc.
2. Extensive integration of Bar
code with ERP: Currently, we are
making less use of bar code, that
too as individual software for few
purposes. We will try to exploit more
opportunities of bar coding which
will be interfaced with our main
business application ERP software,
viz. Oracle Apps.
Madhav Bhole, DGM-ERP
(IT & Systems),
Fleetguard Filters Pvt. Ltd
We plan to prioritize our investments in the

following areas:
1. Enterprise Mobility: This has been
implemented in India. Now in 2015 we
have to implement it across the globe.
2. Data Analytics: This is already in
our budget. We will have to do this in
2015.
3. Cloud: Across the group we have
around 70 servers in our own data
centre. In 2015, our target is to take all
this in cloud.
4. Social Media Analytics: In 2015, Our
CRM will be linked with Social Media
Analytics.
5. Managed Services: In 2015, we will
be aggressive mainly on infrastructure.
Manoj Kumar,
Group CIO, ACME
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We intend to continue our investments

in mobility and analytics apart from the
BAU systems (Core/ERP/Infra /InfoSec)
in 2015. While on the mobility side we
will look to deploy more functionalities
on Sales and Distribution, the Analytics
journey will focus on Actuarial / Claims
and Finance areas.
Sriram Naganathan, CIO,
Liberty Videocon General Insurance
Our emphasis in 2015 will be to leverage

already launched Enterprise Social
Network, in terms of identifying more use
cases, and enabling ESN in new territories.
In addition, Cloud and Analytics will also
be our focus areas. CRM and Financial
systems needs/changes will also pick up
as priority areas.
We intend to bring enhancements in IoT

and M2M on the shop floor for automation,
quality control and traceability. Plus,
we have plans for Provident Fund Trust
implementation.
TG Dhandapani, CIO,
TVS Motor Company Limited
Shashi Mohan,
Executive Vice President,
CTO & CIO, Polaris Software Lab
Our focus for 2015 will be on Security,

BYoD, Big Data, Virtualization, etc.
Vikas Arora, Director - IT
& Security, Toluna Inc
Our department has planned the following IT initiatives for the upcoming year:
Making the supply chain module operational to record the movement of
excisable articles across the supply chain from Manufactory to Retailer level
throughout the state.
Integration of the supply chain module with Government Receipt Accounting
System (GRAS).
Connect the respective offices through Local Area Network resulting in improved
communication and accessibility.
Development of Supply Chain Module for Form I and Breweries. Provide an
effective and secure mechanism for generation of online drinking permits and
function premise registration to the consumers.
Scale up the use of the State Excise Appeals Management System to field offices.
Scale up the use of the State Excise Crime Registration and Disposal System
across the State of Maharashtra.
Dr. Sanjay Mukherjee (IAS), Commissioner,
Maharashtra State Excise Department
We have embarked on a huge technology

enabled business transformation project.
We are in the process of implementing
CRM, EDW, BPM, SOA, Digital Office,
Portals, Mobile office.
Thomson Thomas, CIO, HDFC
Standard Life Insurance Co. Limited
January 2015
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+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ++
New technological advancements are continually raising the customer expectations

and we need to ensure that we not only match up to these expectations but also create
differentiated position of our organization to lead the race.
Effective use of Digital Analytics will be one of our key and prime focus areas. We
intend to optimally utilize the real-time information exchange for better and new service
offerings which will in turn help improve our business revenue.
We will continue to harness the power of hybrid cloud services and will focus
towards maximizing the effectiveness of shared resources & adoption of software
defined infrastructure. Requisite steps would be taken to strengthen the core and we
would focus on adopting the Information capabilities framework to address the growing
volume, velocity and variety demands of the digital disruption.
Mobile based applications will continue to be the mainstream for our sales and
servicing offerings. Social and collaboration capabilities such as IM and audio, video
would slowly get integrated in most of our customer facing touch points.
We would be considering technologies like

Avaya or Cisco Call Manager for contact
center solution and Unified Communication. We may also look in to software based
solutions like the one provided by Novanet.
Naresh Kumar Pathak,
Vice President-IT, Manya Group
Mukesh Jain, CTO, Reliance Capital Ltd
A significant portion of our technology

investments will be in Analytics and
Mobility to drive top class customer
engagement and service.
Saurabh Chandra, CIO,
OneAssist Consumer Solutions
In the changing landscape where a multi geography service delivery to manufacturing

facilities (across 4 continents) is placing too much dependency on the global
networks, it is imperative that we shift from a traditional hardware based network to a
comprehensive Software Defined Networking.
Secondly, with a myriad of mobile devices from tablets to phablets, the internal
network is getting choked with Skype and Viber and other social apps. Security is a
major issue and also the fear that everything is under audit will be required to optimize
resource utilization for productive work only, hence an MDM solution is going to be a
major thrust area. This will also be accompanied by our approved list of internal M-Apps
helping employee collaboration and extending the supply chain to mobile networks.
Lastly with a hardware refresh due this year for India operations on Oracle EBS, we
have planned to go to a vendor neutral Intel hardware with OVM as the nationalization
stack to run our ERP.
Ravi Ramkrishnan, Sr General Manager and Global IT Head,
UFLEX LTD - Film Business
16
We intend to setup a private cloud

infrastructure, do in-house development
and hosting, and focus more on network
& security.
G Das, Chief of IT, Air India
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Apart from making sure that the technology landscape is contemporary and
keeps enabling the business without interruptions, there are a few more areas
which would be in focus in 2015 for us. Mobility is one such area owing to the
increasing proportion of the workforce on the move. Related technologies such
as MDM and concepts like BYOD would follow once the mobility ecosystem starts
maturing. Automation in research and on the shop floor - with technologies like
Digital Manufacturing will be another focus area. Organizations global journey
will continue and IT would play a key role in the same. Another area which would
be in focus during 2014-15 will be using analytics in a manner which can add
value to business, not only reactively but also in a predictive fashion. Initiatives in
analytics would be very different from the way traditional analytics are performed
and would be more from a perspective of helping businesses in charting out future
strategies rather than helping in resolving routine issues. We will also continue
our focus on cloud technologies, social media including ORM, strengthening
information security landscape, IT processes and e-learning.
We would like to bring benefits of Mobility

to Education delivery. Also, we would
like to keep on working on products and
technologies to make our Network even
more secure.
Dr. J.S. Sodhi, CIO & Director,
Amity Education Group
Vijay Sethi, CIO and Vice President IS,

Hero MotoCorp Ltd.
Our key focus areas for 2015 will be

Predictive Analytics, Application Mobility,
and Big Data.
Jayantha Prabhu, CTO, Essar
After having established the ERP setup recently, the priority is automatically set to
satisfy the decision makers using a suitable Business Intelligence application and
through appropriate strategies. Setting up a Disaster Recovery setup is a compliance
to be fulfilled in the financial services industry. The setup available in the legacy
environment has to be re-established as per the new application/hardware landscape.
Moving the existing data center to the cloud to reap the obvious benefits, is also on
cards. Implementing mobility based applications is the de facto agenda of all CIOs and
I am not an exception to it, and the devices & approaches are being deliberated. A good
amount of concentration is going to be on the people & process collaboration front,
using the right tools & technologies.
N Raveendran, Sr. GMEnterprise wide Solutions [CIO], Sakthi Finance Ltd.
We intend to focus on mobility, cloud,

virtualization, BI, DW Open Source, LAMP,
QlikView, Pentaho, and Kettle Spoon
Rajat Sharma, CIO, Atul Ltd, and
Director, Atul Infotech Ltd.
January 2015
PCQuest
17
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IT STRATEGY
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Pay Point Is a well-known brand in the online retail service sector. Since we are
catering to the day to day service to customers, we are very much dependent on the
online transactions. To sustain and cater to online transactions, we need to manage
complete end to end security for internal and external audience.
Thats why, currently we are dealing with NPCI and next year would be very much
challenging for us. Our priority technologies, applications and tools for next year are:
1. Cloud Computing: software as a service
2. Security enhancement tools: continuous diagnostic monitoring (CDM), digital
forensics
3. Mobile Workforce: technologies and solutions, implement security policies,
wireless infrastructures and majorly on BYOD.
4. Enterprise Resource Planning
5. Virtualization: servers, desktop, storage, applications, data center
6. Legacy application modernization / renovation
7. Business Intelligence (BI) and Business Analytics (BA): applications, Big Data
8. Disaster Recover / Business Continuity
9. Identity and access management
10. Networking: voice and data communications, unified
Sachin Lokhande, Head-IT, Pay Point India
We are looking to invest in the following:

1. Next generation firewall with integrated
Wi-Fi, 2. DR monitoring tools,
3. DB replication, monitoring &
safeguarding tools, 4. BI & reporting tools
for our customers, 5. Cloud services,
6. Social Media
Mani Kant Singh R,
Head IT & Security,
Orbis Financial Corporation Ltd
18
My priority for 2015-2016 is:

1. Exchange on cloud, 2. Server
virtualization, 3. Desktop virtualization,
4. Storage virtualization, 5. BYOD
6. Mobile apps for the patients, 7. BI
Kapil Mehrotra,
Head - Information Technology,
Artemis Health Sciences
Flywheel has already started Mobile Application development because mobility has
become very crucial for our field operations. Plus, for secured and controlled
launch, we are looking for MDM solutions.
Another initiative we are targeting is for
our warehouses and hub automation along
with a robust platform and technologies
like barcode and RFID. Definitely, we are
also looking at putting a majority of our
solutions on the cloud, specifically Hybrid
Cloud. For an increasing IoT adoption and
exposure to cloud, we have a very strong
focus on security in 2015.
Were looking for very serious investments in the coming financial year as per
our business scale up plans.
Harvinder S. Banga, Vice President
IT, Flywheel Logistics Pvt. Ltd.
We plan to focus on the following

technologies in 2015:
Zero Data Loss set up for our core
banking operations
Version up-gradation of our core
banking application
Transition to IPv6
Migration to MPLS
S K Mohanty, General Manager,
Punjab National Bank
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tech&trends
mobility
Whats missing in Android Lollipop?

Android
Lollipop:
Part-II
Last month, we talked about the improvements in Android

Lollipop. This time we continue the story on whats still missing
in the latest edition of Android OS
- Hiren Mehta, Manager, Buckapps
New devices are also said to come with encryption

automatically turned on. However, given the astronomical
pricing of Nexus 6 as well as Lollipop not being particularly
good for large tablets such as the Nexus 9 (a topic which is
covered later in this article), this too is likely to have a limited impact. As a silver lining to the cloud, SELinux is now
enforced for all applications. That should be important in a
country like India where shops commercially sell their sideloading services for installing apps on your device without
you knowing where was the content obtained from.
2. Bigger may not be better
aving discussed the improvements now lets take a

look at what we still miss in the Android OS:
1. Lacklustre security improvements

Much like the `Kids mode introduced in Windows Phone
8, Android Lollipop allows you to share your device safely
using the `guest mode, restricting access to the rest of
your device. That doesnt appear very innovative. You can
now create multiple user accounts to allow others to use
your device. However, this was possible with tablets earlier
as well, now it includes phones. The only great innovation
in this front comes from the fact that you can now use
something called as Àndroid Smart Lock to secure your
device by pairing it with another known device, be it
your wearable (smartwatch, Google Glass, etc.) or even
your car. But, in the end, even the success of this in India
relies largely on how do such wearables and Androidenabled cars take off in India. The improvements certainly
will not impact the typical user as much as the 5 other
improvements discussed in the previous edition.
20
The new release of Android comes at a time when Google

has extended its reach beyond phones and tablets in
both directions, on the smaller side with smartwatches
(and other wearables including Google Glass) and on the
larger side with Android TVs and Android Auto (for cars).
But Google doesnt appear to have realized the practical
problems in using the same UI on large tablets. On the
other hand, a lot of efforts are seen to be going into
pushing smartwatches as `the next big thing. Windows
Phones `modern UI can be scaled up very well for touchoptimized applications on full-size desktop PCs but as far as
large tablets and their usability is concerned, Google seems
to have gone a step backwards. Please note that here we
are comparing stock Android versions and not skinned
versions built by OEMs (e.g. HTC Sense UI). For instance,
take a look at this screenshot of a Nexus 10 running
Android 5.0 (in Hindi) with the notifications being pulled
down from the top .
In most of the recent releases prior to Lollipop (in
tablets), the notifications were placed near the left edge of
the screen, and the `Quick settings menu was placed near
the right edge of the screen, all accessible from swiping
down from the top near the respective edges. That made
it pretty comfortable to use a large tablet, to the extent
that single-handed operation was practically possible.
Now since these two pull-downs have been combined into
the centre, one really needs to stretch the thumb to reach
the menu from either of the left/right sides, and the only
way one-handed operation can be deemed to be practical is if the tablet is not in your hands but lying flat down
on some surface and you are controlling it from the top
(like a table-top touch-screen). However, smaller screens
and smartphones shouldnt have this problem (and even
among large tablets, one can always use the tablet in a
portrait orientation instead of a landscape orientation to
make the menu more àccessible). The point is, Google
appears to have ùndid its design change which made
Honeycomb ideal for tablets (wherein UI elements were
focused on being close to the borders, within easy reach
when dealing with a large screen). With Ice Cream Sandwich, Jelly Bean and KitKat, things were still practically
usable. However, now this is a big chink in the armor for
large screens, in the name of convergence and `providing a
similar experience across all devices. And do note that the
menu is still at the same central location if you access it
from the lock screen. It will be worth seeing how the next
iteration of popular large-screen tablets like Samsung Galaxy Tab handle this, since the Nexus 9 which has already
released, runs stock Android.
3. Good for some, bad for others

The new feature of notifications to be dismissed from the
lockscreen might be good for some but not all. There has
always been a trade-off between ease-of-use and security,
and here that trade-off shows. While many may prefer
to be able to dismiss a notification from a locked screen,
others may want to prevent any accidental dismissals of
notifications when they are standing in a crowded bus/
train and have just tucked in their phones into their
pockets after quickly ending a call (meaning that the
screen might still beàwake for a few seconds and hence
vulnerable to a notification being dismissed because of
any accidental push/jerk). There are also privacy concerns,
such as the possibility of your colleague sitting next to
your desk being able to actually read notifications on your
tablet (and worse, be able to dismiss them) while you go
to the water cooler leaving the tablet behind. In the end,
these preferences can certainly be customized (including
the amount of information that can be shown on the
lockscreen). However, given Androids mass user-base, it is
natural that users would want something that suits them
out-of-the-box. Google has taken the risk of doing the
balancing act here by throwing it open to tinkering.
4. Not-so-quick `quick settings

We have indeed come a long way from the full-keypad
BlackBerrys, HTCs and Nokia feature phones of yesteryears
which had dedicated hardware keys for one-touch access
to BBM, Facebook, FM radio, etc. without caring for what
is on the screen. How many tangible actions would you like
to perform if you want to switch BlueTooth on? In Lollipop,
it becomes slightly complicated. You obviously do need to
(at the bare minimum, lets say step 0) wake up the screen
in case it is not already. But from here things branch out. If
the screen is locked, (1) one single swipe from the center
of the top edge will bring down the `quick settings menu,
and then (2) a normal tap on the BlueTooth icon will do
the job. However, doing step 1 itself is difficult because
of the repositioned menu mentioned earlier if you have a
landscape-oriented screen. Further, step 2 will only apply
after your second attempt (and onwards) at activating
BlueTooth. (In the first attempt, the screen will unlock itself
and present you the BlueTooth settings screen). What is
worse, if your screen is unlocked already, you will need
to make 2 swipes instead of just 1 in step 1, in addition to
actually unlocking the screen.
So much for the convenience of a touchscreen versus a
keypad. Similar is the case with Wi-Fi, flight mode, etc. And
at least by default, there is no way you can toggle location
sharing on/off from the lock screen. You will need to mandatorily make 4 actions(unlock, swipe, swipe, tap) from
there onwards for any toggling. This in spite of the fact that
for a mobile user, location is supposed to change much
frequently in a day than the state of BlueTooth/WiFi.
The only positive side to this is that you now have
`Flashlight, `Hotspot and `Screen cast controls present in
`Quick settings.
5. Graphics advancements at the risk of fragmentation

For those who can afford to, one of the main reasons one
would prefer to play games on a console instead of on
a PC is because of the lack of fragmentation. You dont
need to keep on upgrading your graphics card/RAM, etc.
in a console regularly, there is going to be exactly one
model called as `PlayStation 3, exactly one model called
as the `XBox One, and unless you are referring to playback
standards such as NTSC/PAL or a DVDs region-locked
codes, a console that is available outside India will work
practically the same way in India, so will its gamepad/
joystick, and so will the actual game title that you plan to
play, barring instances when the concerned console/game
title wouldnt have been released itself in India.
With Android 5.0, Google is aiming to become the
console-equivalent of mobile gaming and amazing graphics, without addressing the fundamental underlying
issues. For instance, it is no doubt that todays Android
devices have screens packing in many more pixels per
January 2015
PCQuest
21
tech&trends
inch compared to iPads and iPhones. So purely in terms
of numbers, yes, that amounts to becoming superior to
the Retina display. Frankly speaking, at that scale, the
difference between two adjacent pixels is imperceptible
to the untrained human eye. However, it is ironic that
because of Androids fragmentation, Googles own Nexus
devices are falling behind, just because of the race in
numbers without addressing the underlying problem.
Take the absolutely new Nexus 6 for instance, which,
as of the time of going to press, doesnt even have a
confirmed availability date in India. At nearly 6 inches of
screen space, it offers a resolution of 2560x1440. Now,
since it is after all, a `Nexus (and also because of the
astronomical pricing compared to earlier Nexus models),
one would assume that this is the best what Android can
do (in a smartphone/phablet). Wrong. The same resolution is available in a marginally smaller screen in the form
of the Samsung Galaxy Note 4, and ironically, the LG G3
(which is not so new) beats both of them by offering
the same resolution with just about 5.5 inches of screen
space, in spite of being cheaper than the other two! The
point is, marginal improvements are being made in terms
of pure numbers, the screens (and GPUs) are becoming
more power-hungry to drive that many pixels, and as a
result, resource-intensive games which have consolequality graphics (e.g. Real Racing 3) look `less amazing
on a Nexus 10 than they do on an iPad 3, even though
the iPad 3 has less in terms of pure number of pixels. One
of the logical reasons? iOS developers know precisely
what the underlying hardware will be for their apps and
dont need to `compromise, doesnt matter if in terms of
pure numbers it packs less of a punch than its counterpart Android hardware.
Android Lollipop brings with it OpenGL ES 3.1 and
Android extension pack. Google claims that this will `bring
22
mobility
Android to the forefront of mobile graphics putting it on
par with desktop and console class performance. However,
in India, we instead have Google pushing Android One as a
`common minimum level of experience on low-cost devices and as a result, developers wanting to take advantage
of new improvements in Lollipop have to bring down their
`targets in order to accomodate such a broad spectrum,
regardless of whether they are building a console-quality
game or a multimedia player wanting to take advantage
of the new support for UHD 4K video playback in Lollipop
(since all Android One devices are also supposed to be
eligible for an update to Lollipop).
Conclusion
There is much more to Android 5.0 than the changes
described here, especially under-the-hood changes made
to networking, the new Android runtime, 64-bit support,
USB audio, a host of camera features, etc. However, as
far as first impressions are concerned, the above ones
seem to be what can make-or-break the user experience
of Android 5.0 in India. The broad range of changes made
in this version leave no doubt that this is indeed the
biggest update to Android so far, and its too difficult to
point a single `killer change which can turn the tables
either way on its own for Lollipop to succeed or fail. Yes,
the Lollipop is sweet, but some people will still want to
add artificial sweeteners!
Note: Each of the pros and cons mentioned here are

applicable to Android 5.0.1 as well, which is a tiny bugfix
update that was released in early December. In fact,
devices like the Samsung Galaxy Note 4 are reported to
be heading straight for the 5.0.1 update, instead of being
updated to 5.0 first.
Mobile Workplace
is Happy Workplace
Enhanced mobility at the workplace increases
employee productivity and happiness quotient
further translating into business gains. Tablet
implementations under the BYOD programs offer
better opportunities for both the employees as
well as the enterprise. Read more to learn how
tablets are key enablers for enhanced mobility
across the organizations
mployees are happier to work in a mobile and

flexible environment according to the New Global Research from Oracle. The concept of mobile
working is gaining pace in India as well as across
the globe. Enterprises need to ensure that mobile working is deployed in an efficient and secure way in order to
increase overall productivity.
The proliferation of smartphones as well as tablets
have fostered a flexible and mobile working environment.
Workers all around the world feel happier to work in a
mobile and flexible framework. Workers are confident
that doing so makes them more efficient and productive.
Censuswide carried out the research on behalf of Oracle,
surveyed 1,500 senior level decisions makers working for
global organisations: 500 in North America, 500 in EMEA
and 500 in APAC.
The research also reveals that majority of enterprises
are yet to embrace mobile working. In order for enterprises
to deploy mobile workplace they have to face various
integration challenges and security threats. In the face of
this challenge, Oracle calls on business executives to stop
holding back the tide and to instead ensure mobile working is deployed efficiently, securely and on their business
own terms.
key findings
Workers, all across the globe are embracing the concept
of mobile working and believe that doing so makes them
more productive:
68% of respondents stated they are happier working in
a more mobile and flexible way. In India, the figure is
almost the same at 67%.
Nearly half of the respondents (53%) think that mobile
and flexible working makes them more productive. The
percentage is slightly higher in India (55%).
compiled by Preeti Gaur
According to the employees however, their employers are

less enthusiastic about the mobile revolution, with some
actively trying to hold back its use within their businesses:
Nearly, a quarter (24%) of respondents stated that their
employer actively encourages mobile working. In India,
this figure rises to 31%.
21% of respondents overall and the same percentage
respondents in India say their employer actively tries to
limit the applications and the data that employees can
access on their mobile phones.
Employers enthusiasm for mobile revolution

21%
respondents say
their employer limits
application and
data access on
mobiles
31%
respondents say
their employer
actively encourages
mobile working
Despite the lack of enthusiasm from employers, the research also reveals that restrictions on mobile working are
often ineffective and employees are taking it on themselves
to use mobile solutions at work:
Only 18% of respondents believe that their company effectively controls what can be done on a mobile device.
In India, this figure is higher at 29%.
15% of those surveyed said they had found a way
of using their mobile for work without any help or
intervention from their employer. The figure rises to
17% in India.
January 2015
PCQuest
23
tech&trends
Over half (56%) of the respondents overall and 53% in
India said they are working in a more mobile way than
they were two years ago.
40% of respondents overall and the same percentage
respondents in India believe that mobility will become
even more integral to their work in the next two years.
If businesses dont have a mobile

strategy, then they do not have
a strategy for growth. Mobile is
creating new business models
challenging old ones. Mobile working
is going to happen in businesses
whether they want it to or not
the question now is whether
organisations want to benefit fully
from this revolution or continue to
try and stop the inevitable. - Suhas
Uliyar, VP Mobile Strategy, Product
Management, Oracle
Source: New Global Research, Oracle.
Tablets - The Sweet Spot of ByoD Programs

Through 2017, 90 percent of organizations will support
some aspects of BYOD. At present, these programs have
different degrees of maturity, but Gartner predicts that by
2018, there will be twice as many employee-owned devices
used for work than enterprise-owned devices.
Tablet - bring-your-own device (BYOD) programs offer
better opportunities than that of enterprise owned-laptops
and smartphones. IT departments can support nearly three
times more users in BYO tablet programs than enterpriseowned tablet programs.
IT leaders can spend half a million dollars to buy and
support 1,000 enterprise-owned tablets, while they can
support 2,745 user-owned tablets with that same budget,
said Federica Troni, research director at Gartner. Without
a stipend, direct costs of user-owned tablets are 64 percent
lower. When organizations have several users who want a
tablet as a device of convenience, offering a BYOD option is
the best alternative to limit cost and broaden access.
While designing BYOD programs, organizations need to
ensure that they target users who have interest and propensity to use a wider choice of devices for work and feel
relatively at ease with technology. The organizations must
also select a primary goal user satisfaction, cost reduction
24
mobility
A balanced mix of enterpriseowned and user-owned devices with

different levels of stipends will be
the most effective way of capitalizing
the benefits of BYOD programs, both
in terms of cost reduction and in
terms of level of access to mobile
technology, - Federica Troni
or mobile expansion. In most cases, multiple goals will be
unachievable or will conflict with each other.
While BYOD initiatives for mobile devices can lead to
cost savings, it is not always the case, said Ms. Troni. Organizations that are looking to broaden device choices or
expand access to mobile technology may spend the same
or more under BYOD for organization-owned devices.
Organizations doing BYOD are very likely to see their
infrastructure investments increase, and the level of
investment is directly proportional to the success and
uptake rate of their programs. A recent Gartner survey
conducted in the first quarter of 2014 amongst 135 IT/
business leaders who actively encourage BYOD, found
that mobile device management (87 percent), general
infrastructure expansion (84 percent) and file share and
sync (80 percent) were the three major technologies that
drove investments in support of BYOD initiatives. BYOD
programs also act as catalysts for technologies such as
desktop virtualization, and isolation, as organizations
attempt to establish an acceptable level of security and
manageability in delivering corporate applications, and
data to employee-owned devices.
Establishing the right support structure for BYOD
programs is crucial in containing cost for BYOD and taking
advantage of the potential cost savings. Organizations allowing users to bring their own devices to work will have to
redefine the boundaries of ITs responsibility for end-point
device support. Users will also have to accept responsibility
for handling a higher number of support issues related with
their own device.
Another cause for the increased costs in BYOD
programs compared to corporate devices is due to the
difficulty in managing voice and data costs, and setting the
appropriate level of reimbursement.
Source: Gartner Inc.
Increasing Tablet Adoption

Current implementations of tablets in the workplace
are beneficial for businesses, increasing mobility and
productivity. It was indicated by the 2014 International

Tablet survey of IT Decision Makers (ITDMs) by Dell.
The study reflects optimism of ITDMs in India in terms
of tablet adoption in organizations, which is eventually
resulting in increased productivity of employees, said
Indrajit Belgundi, Director & General Manager, End User
Computing, Dell India.
India Insights:
Tablets are a standard part of the IT offering: A large
proportion of ITDMs in India (59%) say that it is a standard
part of their IT device offering. More than half (57%) allow
employees to use tablets purchased with their own money,
and at least half (50%) allow employees to use their own
tablets purchased with the help of company funds.
Tablets are being met with favorable inputs from employees: In India, 56% ITDMs whose company offers tablets
as a standard offering received inputs from other employees consistently in favor of tablet adoption. In all countries,
majority of ITDMs in organizations in which tablets are not
offered have received employee inputs in favor of using
tablets for work.
Soliciting employee input: Prior to tablet deployment,
a majority of companies in India (57%) solicited employee
inputs regarding what company data should be accessed
on the tablets and the operating system to be used.
Android is the most frequently-used operating system
globally for tablets; Windows and iOS also are widespread: In India, Android is being named by 91% ITDMs;
60% naming Windows and only 34% naming iOS.
Tablets are meeting and exceeding expectations: In

India, majority (60%) of ITDMs report that tablets have
met the expectations their company had for them, and
exceeded expectations for 36%.
ITDMs plan to deploy more tablets: In the US (65%),
UK (49%), India (69%), Japan (52%), China (76%), Brazil
(67%), France (49%), Russia (65%), and South Africa (25
of 32 surveyed), majority/near-majority of ITDMs whose
company offers tablets as a standard offering say that their
companies plan to deploy more tablets into their workforce in the future. In India, majority (69%) of ITDMs say
that their companies plan to deploy more tablets into their
workforce in the future.
Security is a top concern: Among ITDMs at organizations not currently offering or evaluating the use of tablets,
majority in India (67%) cite data security or other security
concerns (eg. loss, theft) as reasons for not deploying
tablets. In addition to device loss, a majority of ITDMs in
India also consider threats, breaches of company policies,
and compliance and regulatory challenges to be a security
challenge posed by tablet devices.
Among other apprehensions with respect to tablet
deployment are - 48% Indian ITDMs cite limited productivity, 37% are worried that employees will use them for
non-work activities, 37% fear risk of loss or damage, 33%
believe tablets offer insufficient storage capacity and 27%
are apprehensive about IT integration.
Apprehensions of Indian ITDMs for tablet deployment
48%
cite limited
productivity with
tablet deployment
Tablets foster mobility & productivity
70%
believe its
easier to work
on a tablet while
travelling
58%
37% are worried that

employees will use them for
non-work activities
66%
believe tablets
provide faster
access to
information during
field work
37% fear
risk of loss
or damage
believe overall
productivity
increases by
25%
Tablet adoption has increased productivity: In India,

58% ITDMs estimate at least a 25% increase in productivity, while in the US (60%) and UK (53%), majority places
this figure at a 20% increase or more. When asked about
ways in which productivity is enhanced, 70% ITDMs in India
believed it is easier to work on a tablet while travelling,
thereby increasing productivity, while 66% ITDMs believe
that tablets provide faster/more convenient access to
information while out of the office/in the field.
33% believe tablets

offer insufficient
storage capacity
27% are
apprehensive about
IT integration
Kinds of applications (apps) intended to be used on

company-issued tablets: In India, 79% use email apps on
company-issued tablets. 60% use calendar and scheduling
apps, 72% for word processing, 62% use messaging apps
while 45% use social networking apps.
Source: 2014 ITDMs survey, Dell
January 2015
PCQuest
25
tech&trends
mobility
Mobile
Devices
Enable
Business
Transformation
In todays connected world, mobile devices have
brought in a cultural change at the work place, home
and even when you travel. Enterprise app vendors
are innovating and developing mobile strategies to
transform businesses
Elango Kanakaraji, Director Product Engineering, Aspire Systems
n the current scenario, the social network usage can

be considered to be a leading indicator on how human habits are evolving when it comes to technology.
Reports suggest that more than 50% of Facebook as
well as e-commerce traffic comes from mobile devices and
this is growing at an aggressive rate. The reason for such a
massive popularity is the fact that the whole engagement
characteristic has changed, be it Facebooking or online
shopping. We all use smartphones and the moment we
get idle time, we tend to pull out the smartphone from our
pockets and check our Facebook wall, follow news, check
for WhatsApp group messages or even do a window shop-
Elango Kanakaraji
Director Product
Engineering, Aspire Systems
26
Enterprise applications
are developed with
integrated social
capabilities like
messaging, VOIP,
videoconferencing,
sharing, tagging etc
to enhance user
experience and increase
the productivity of
employees.
ping at Amazon. We may not buy, but we look around,

thereby increasing our chances of buying. This is clearly
a shift in human habits and this shift cannot be ignored
in the enterprise world because at the end of the day its
the same set of people who use a smart phone, tablet and
other connected devices to carry out the day-to-day work
in enterprises. The Social world has changed and so must
the enterprise world.
Lets look at how the mobile will have an impact on
some of the key enterprise applications like ERP, CRM, BI,
Project Management, Process Management (BPM), Document Management, Content Management etc.
Enterprise Social Software: How Mobile has

transformed Enterprise Applications to Enterprise
Social Applications?
Traditional Enterprise applications were merely systems
of records, which consisted of true transactional records
and typically consists of a UI using which we can do some
particular tasks. This worked well and for a long time these
systems have been hailed as legendary innovations that
defined how we work at enterprises. But the modern day
men & women have different expectations. They come
from a world where a smartphone or a tablet is part of
their personal space. They use it for socializing, shopping
and their day-to-day work. Its only natural that the same
expectation & experience crosses over to the enterprise
space This is why some of the Enterprise applications have
started to acquire social capabilities like messaging, VOIP,

Videoconferencing, sharing, tagging, productivity tools etc.
to enhance the user experience, increase the productivity
of employees, share the information anytime anywhere to
end users and enhance customer support.
Lets take the example of an HRMS application which
has undergone a radical transformation to bring in the
social capabilities like access to walls, view profiles, share
pictures, tagging, commenting, start discussion threads
etc. These new social capabilities need to be accessed
anytime anywhere and hence mobile devices become a
natural device for accessing such new age enterprise social
systems. Studies prove that such systems have increased
inclination towards HRMS systems and hence increased
collaboration between employees and in turn resulted in
increased productivity. No wonder why new age HRMS
systems like Workday and Silk Road are getting such huge
adoption rates.
Field Services: ERP softwares were not able to provide
an efficient solution that could enhance the productivity and assist the field service workers who work on the
field without Internet connectivity or those who have to
use the traditional laptops in tunnels, high rise buildings,
construction sites etc. Extending the ERP to mobile by
building capabilities like offline access etc., the field workers have found they can perform day to day tasks even in
the remote areas where there is not Internet connection.
The tasks get synced up with the server when the user
gets connected.
Logistics: Fleet management solution providers usually
have the telematics devices in their vehicles to track their
location etc. and hand held devices for delivery confirmation from customers. These devices have limitations
because of the lack of software integration to provide real
time data to customers and vendors. With GPS enabled
smartphones, both tracking of the vehicle and the delivery
can be managed using a mobile solution. This will enable
real time information exchange between the vendor, its
partners and their customers.
Manufacturing: Manufacturing units have started
moving away from the old HMI controllers which used to
control the automation process, as these controllers did
not have the capability to interface with different Enterprise apps. Smartphone apps can be written to control the
machines directly and also connect with enterprise apps
for information sharing in a better way.
Content Management: The content management
system can leverage the GPS technology and deliver location based contents. Content management systems have
transitioned to Mobile Content Management systems
(MCM). Also with the help of mobile devices a retailer can
send information on new arrivals, discounts and offers to
the customers in real-time.
Document Management: Print and access documents

securely anytime anywhere. Nowadays, printers are technically equipped with features such as wifi, Bluetooth and
NFC built in. Connectivity with smart mobile devices allows
you to print these documents anytime, anywhere.
Business Processing: Smartphones allow employees
and managers to process business transactions like Invoice
approval, Time sheet approval, leave request, monitor the
servers remotely, receive notifications etc.
Enterprises have extended their business processes
for the mobile workforce. Users can easily enter customer
data using such apps. They can process transactions,
send documents and photos securely to an ERP system,
accounting software or an Insurance systems, Lets look
at how a smartphone can help the 24/7 insurance team
which takes care of processing the insurance claim for an
vehicle from an accident spot, The workforce can take
photo of the vehicle, fill the details on the accident area,
scan the police report and license of the driver, and process
the transaction for claim.
Analytics: Analytics has been used to provide better services to users and partners but it was earlier used
mainly by the key people alone. But now, they are used
extensively. At present, analytics is only available for
desktops and laptops and floor level users like a remote
yard manager, store manager working from one corner of
a larger store and in this scenario it becomes difficult for
them to take decision in real time. Analytics on mobile will
transform this field level decision making progress.
Lets also look at some of the mobile technologies
which can transform the enterprise app business.
Virtual SIM: Many telecom vendors have started
providing Virtual SIM where an employee can have
multiple office numbers other than his personal SIM
number. Since the numbers are linked to the virtual SIM,
the same number can be used by many employees who do
support operations etc.
WebRTC: This technology allows voice and video
conferencing for mobile users in an organization.
IOS Touch ID: Touch ID technology allows secure
connections to the organization systems and data.
IOS Continuity: This technology allows users to access
content by switching seamlessly between devices like Mac,
iPhone, iPad etc.
Oracle mobile app framework: Oracle provides this
framework to develop apps quickly and has seamless
integration with Oracle suites of products.
NFC: NFC technology allows mobile communication
with other devices like printers, robots and other machines.
Mobile Camera: Mobile camera and OCR can digitize
the content processing.
LTE: High speed data connection for mobile phones to
access more amount of content.
January 2015
PCQuest
27
tech&trends
security
Cybercriminals on a fast forward

mode with emerging technologies
2014 was a grim reminder that cybercriminals are getting bolder and vicious.
They have been relentlessly working towards planting the stealthiest and most
sophisticated attacks. With attacks becoming smarter and sharper, all indications
are that 2015 will open up greater opportunities for cybercriminals
Sanjay Rohtagi, President - Sales, India, Symantec
oday, India is at the cusp of digital transformation, with the growing internet and smartphone
penetration as well as other trends like cloud,
big data and social witnessing a massive uptake.
Advancements in newer trends like the Internet of Things
also means consumers will have increased connectivity
across their devices, gadgets and machines and with this
connectivity comes the potential for a whole new range of
security risks.
Will the Internet of Things usher in a new wave of
security attacks? As countries move towards their smart
nation master plans, what role will Big Data play? Whats
next in the mobile security space? The coming year will
pose a lot more issues that will affect individual consumers,
businesses and governments, resulting in a struggle
between those wishing to create new threats and exploit
vulnerabilities and those looking to protect against them.
1) Mobile devices will become even more attractive
targets: Mobile devices will continue to become a
target for cyber attackers especially as they store up
a trove of personal and confidential information and
are switched on all the time, making them the perfect targets. Mobile devices will become even more
valuable as mobile carriers and retail stores transi28
tion to mobile payments. For example, as Apple Pay

takes off as a payment method, attackers are likely to
rigorously test the security in place around near field
communication (NFC) payments.
2) Privacy will continue to be sacrificed for mobile
apps: As mobile users continue to trade their privacy
in exchange for mobile apps, many Internet users
are reluctant to share banking and personal identifiable information online, others are willing to share
information about their location, and mobile device
battery life as well as allow access to photos, contact
lists and fitness information, all in exchange for
mobile apps. They dont know what they are agreeing
to when downloading apps, when it comes to trading
information for apps.
3) Attacks on the Internet of Things (IoT) will focus on
smart home automation: With smart home automation gaining popularity amongst consumers across
Asia Pacific and Japan, Symantec anticipates that
commoditized plug and play consumer devices such
as CCTV cameras and remote access controls for
alarms, lighting and climate control will be exploited
by cybercriminals. Unfortunately not many of these
devices are deployed with internet security in mind.
4)
5)
6)
7)
These devices tend to have limited memory and

system resources and do not have the computing
power of a typical desktop. Cybercriminals can easily
find, target and exploit these IoT devices. We wont
see any large-scale attacks leveraging IoT, but instead
one-off attacks against connected devices such as
home routers, smart TVs and connected car apps, for
example, for sensitive and private information.
The Cloud will take us to Infinity and Beyond: In
2015, more and more data will be hosted in the
cloud but as this move occurs, businesses will need
to take a closer look at data governance and ensure
their data is cleaned before it is hosted in the cloud.
Legacy data left unmanaged will continue to accumulate and present a persistent challenge for businesses. For consumers, the cloud in 2015 represents an
infinite amount of personal information being hosted
remotely and debate around the right to access,
control, and protect private data in the cloud will
continue to escalate.
Machine learning will be a game changer in the
fight against cybercrime: A new generation of business platforms is emerging from the convergence of
machine learning and big data and it will be a game
changer in cybersecurity. Machine learning is a form
of deep learning that may be considered as the first
step in artificial intelligence. There is a critical need to
stay proactive against threats, instead of reacting to
them and machine learning will help security vendors
stay one step ahead of cybercriminals. The ability
for machine learning to predict cyber-attacks will
improve detection rates and may just be the key that
reverses the trend on cybercrime.
Scammers will continue to run profitable ransomware scams: The growth of ransomware was largely
due to the success of Ransomcrypt, commonly known
as Cryptolocker (designed to encrypt a users files and
request a ransom for the files to be unencrypted). It
causes even more damage to businesses where not
only the victims files are encrypted but also files on
shared or attached network drives. Holding encrypted files for ransom is not entirely new, but getting the
ransom paid has previously proven problematic for
the crooks. However, recently ransomware makers
have started leveraging online and electronic payment systems such as Bitcoins, Webmoney, Ukash,
greendot (MoneyPak) to get around this challenge.
Crooks like the relative anonymity and convenience
of electronic payments and these are readily available, putting businesses and consumers at greater
risk from losing data, files or memories.
The prominent data leaks of 2014 will keep cybersecurity in the spotlight in 2015: With the intercon-
nected nature of a global internet and cloud infrastructures, cross-border flow of data is unavoidable
and needs to be appropriately addressed. 2015 will
see the evolution of the Personal Data Protection Act
especially in the Asia Pacific region as it makes a real
impact in peoples lives, towards ensuring that individuals and organizations have the right mindset with
regards to online security and cybercrime prevention.
8) Distributed denial-of-service (DDoS) will continue
to rise as a threat: Year 2014 saw an increase in Unix
servers being compromised and their high bandwidth
being used in DDoS attacks. The motivation of the
attacker in this case varies widely, with hacktivism,
profit, and disputes being the main reasons. Considering the ease of conducting large DDoS attacks,
Symantec expects that the DDoS trend will continue
to grow.
9) User behavior will take center stage as security
moves beyond passwords: With the password system
complexity constantly under attack by cybercriminals, security vendors and providers have constantly
been facing challenges on providing users a seamless
experience. Adopting multi-factor authentication
techniques such as one-time passwords or iris and
fingerprint scanning are alternate safeguard methods, but they may not be the safest options. The true
solution to protect valuable information lies in users
behavior, which is ultimately how we can prevent
our personal online assets and identities from being
compromised.
10) The front lines of cybersecurity will be
strengthened by closer industry partnerships and
collaborations: The security industry together with
telecommunication providers and governments from
around the world are joining forces to beat the war
on cybercrime. In 2015, attackers will continue to
look for new vulnerabilities so that they can hack
the planet. Open source platforms will continue to
address these vulnerabilities through greater industry
coordination, collaboration and response.
While the increasing flow of data from smart
devices, apps and other online services is enticing for
cybercriminals, there are steps businesses and consumers
can consider to better protect themselves. No doubt,
increased mobility and Internet of Things will enable
users to take the next big leap in technology adoption,
but it will also give rise to extreme vulnerable scenarios
where both the user and the data will be compromised
to a great extent. The need of the hour is to create a
strong framework of policies and regulations to secure
the internet enabled infrastructure of government,
organization, household and even individuals.
Source: Symantec
January 2015
PCQuest
29
tech&trends
security
What to Watchout for this Year in Security

The year 2014 witnessed a lot of action in cyber breaches and threats making global headlines.
The following cyber threat trends for 2015 will empower the IT security teams to stay prepared
well ahead of the anticipated threats. As per a Websense report, Healthcare will be the top target
for data stealing attacks, Internet of Things will enable cybercrimals to attack businesses, there
will be an increase in the credit card hacks and more
- compiled by Preeti Gaur
he year 2014 has witnessed large-scale data

breaches at retail chains, attacks on data
stored in the Cloud and massive vulnerabilities
in decades-old code. The CSOs are pulling up
their sleeves in order to safeguard data and the network,
but the cybercriminals dont leave any stone unturned to
challenge the existing security systems. Cybercriminals
are continually adapting evasive techniques and methods
so they can circumvent the security systems that were
specifically put in place to stop them, said Charles Renert,
Vice President of Websense Security Labs. After thoroughly
analyzing recent cybercrime trends and tactics, Websense
Security Labs have established a few trends for cyber
threats. Following are the highlights of the report:
The healthcare sector will see an increase in data

stealing attack campaigns
According to the Identity Theft Resource Center, healthcare
data accounted for 43 percent of major data breaches
reported in 2013. Healthcare records hold a treasure trove
of personally identifiable information that can be used in
a multitude of attacks and various types of fraud. In an
environment still transitioning millions of patient records
from paper to digital form, many organizations are still
catching-up when it comes to the security challenge of
protecting personal data. As a result, cyber-attacks against
this industry will increase.
In a medical emergency, when a doctor or nurse needs
access to computing resources or data because a patients
health is at risk, IT policy takes a back seat to the patients
health. Such behavior can lead to increased risk to cyber
threats or insecure access.
Attacks on the Internet of Things (IoT) will focus on

businesses, not consumer products
The Internet of Things is set to explode and be one of the
main sources of headaches for CSOs this year, inheriting the
title from the bring-your-own-devices (BYOD) initiatives.
As the Internet of Things accelerates, the connectivity of
everyday items, proof-of-concept hacks against refrigerators, home thermostats and cars have been widely reported.
However, the real threat from IoT is likely to occur in a busi30
Security Predictions 2015
ness environment. Every new internet-connected device in

a business environment further increases a business attack
surface. These connected devices use new protocols, present
new ways to hide malicious activity and generate more noise
that must be accurately filtered to identify true threats.
Attacks are likely to attempt to use control of a simple
connected device to move laterally within an organization
to steal valuable data. In the coming year, manufacturing
and industrial environments, in particular, are likely to see
an increase in attack volume.
Credit card thieves will morph into

information dealers
Cyber-attacks seeking credit card data are likely to continue
in 2015. As the retail sector escalates their defenses and
security measures such as Chip and PIN technology are
mandated, look for cybercriminals to accelerate the pace of
credit card data theft.
With a tiny code modification, that credit card stealing
malware can now also steal credentials or any information
associated with that terminal, including the users identity,
customer loyalty programs or other store-related data. If they
collate the massive data collected, they can begin to assemble the individual pieces of data and collect whole profiles of
individual users, consisting of multiple credit cards, regional
and geographic data, personal information and behavior. This
personal information, pulled from the criminal Cloud, will
then be worth considerably more than the simple credit card
number they have stolen. Thus, those that are now selling
credit card accounts are likely to adapt their illegal craft to
sell complete personal identity dossiers.
Mobile threats will target credential information

more than the data on the device
Although the incidents of mobile malware have exploded
year-over-year, they still do not constitute even a single
percentage point of overall attacks. With the autologin capability of mobile apps, mobile devices will
increasingly be targeted for broader credential-stealing
or authentication attacks to be used at a later date. These
attacks will use the smartphone as an access point to the
increasing Cloud-based enterprise applications and data
resources that the devices can freely access.
New vulnerabilities will emerge from decades-old

source code
OpenSSL, Heartbleed and Shellshock all made headlines this
year, but have existed within open source code for years,
waiting to be exploited. The pace of software development
demands that new applications are built on open source,
or legacy proprietary source code. As new features and
integrations build on top of that base code, vulnerabilities
continue to be overlooked. Next year, attackers will successfully exploit seemingly divergent application software
through vulnerabilities in the old source code that these
applications share.
Email threats will take on a new level of

sophistication and evasiveness
Though the Web remains the largest channel for attacks
against businesses, new highly-sophisticated email evasion
techniques will be introduced and designed to circumvent
the latest enterprise-grade defenses. Most users will begin
to witness an increase in the amount of spam they receive
in their inbox, because most email security measures will
be incapable of detecting them in the Cloud scrubbing
prior to passing to a users inbox. Traditionally used as a
lure in past attack scenarios, email will become a more
pervasive element of other stages of an attack, including
the reconnaissance stage.
As companies increase access to Cloud and social

media tools, command and control instructions will
increasingly be hosted on legitimate sites
Network administrators monitoring internet activity will
flag traffic moving to suspicious sites, but will not think
twice if network traffic shows a user visiting Twitter
every few hours, or going to Google docs. Criminals will
take advantage of this and increasingly place malware
Command and Control infrastructure onto these sites.
Criminals will increasingly use social and collaborative tools
to host their command and control infrastructure. Those
charged with protecting business from attack will have a
difficult time discerning malicious traffic from legitimate
traffic when communications to Twitter and Google Docs
are not only allowed, but also encouraged.
There will be new (or newly revealed) players on the

global cyber espionage/cyber war battlefield
The techniques and tactics of nation-state cyberespionage
and cyberwarfare activities have primarily been successful.
As a result, additional countries will develop their own
cyber-espionage programs, particularly the ones with
a high rate of forecasted economic growth. In addition,
because the barrier of entry for cyber activities is minimal
compared to traditional espionage and war costs, there
will be an increase in loosely affiliated cells that conduct
cyber-terrorist or cyber warfare initiatives independent
from, but in support of, nation-state causes. Watch for
increasing cyber espionage activities from countries with
high forecasted global economic growth. These countries
are more likely to engage in cyberwarfare and espionage
activities to protect and advance their growing affluence.
Source: Websense Security Labs
January 2015
PCQuest
31
tech&trends
big data
Big Data: Making Businesses Bigger

Businesses are increasingly embracing the concept of you cant manage if you dont
measure. An academic research found that companies that have incorporated data
and analytics into their operations show 5 to 6 per cent higher productivity than
the others
Ashish Pachory, Chief Information Officer at Tata Teleservices
nformation is the lifeline of our age not only for

businesses but for institutions across the spectrum.
It is constantly being created and growing richer
by the minute. Transforming this asset into actionable insights can help businesses gain a new perspective,
fix what is wrong and discover new horizons. The more
information a brand has about its consumer, the better
it is able to predict their buying behavior; leading to an
increased chance of sale through bespoke product and
service offers.
Big Data as a business transformer

Typically, there are three steps to data mining and
interpretation - recognizing what is happening, analyzing
how and why it is happening, and leveraging the
information. Several big Indian brands are working to
harness consumer data from every available source to
make their enterprises customer-centric.
By combining big data and high-powered analytics,
it is possible to determine root cause of failures, issues
and defects in near-real time, potentially saving billions of
dollars annually. It could translate into optimizing routes
for thousands of package delivery vehicles - while they
are on the road; analyzing millions of SKUs to determine
prices that maximize profit and clear inventory; generating
retail coupons at the point of sale based on the customers
current and past purchases; sending tailored recommenda-
Ashish Pachory
Chief Information Officer at
Tata Teleservices
32
Big Data is here. It is

not another well-tossed
transformational brew
stirred up by hype,
but an indispensible
instrument of value
creation that has every
ingredient to make
businesses BIG!
tions to mobile devices based on the customers locations;

recalculating entire risk portfolios in minutes; identifying
customers who matter the most and also using clickstream
analysis and data mining to detect fraudulent behavior.
At one of the big retail chain stores in India, through
data collected via their loyalty programme subscriber
base, the retailer found that the average yearly spend
of customers who buy both mens shirts and trousers is
60 per cent more than that of customers who buy only
shirts, and three times that of those who dont buy mens
shirts at all. This helped them list 9 lakh customers for
targeted trousers communication. With this equation in
place, the retail chain raked in Rs 9 crore worth of additional sales in a three-week period, a lift of 30 per cent.
A corollary of data analytics is the possibility of generating additional revenue since retailers are the point of contact between stockists and consumers. FMCG players have
globally started buying data/insights gleaned by retailers.
Also, as per a recent survey, the number of companies
that funded a big data strategy had doubled since their
last survey in 2012, but still 20% of the represented organizations did not see any business justification for moving
ahead with big data. This leaves enough scope for the
future of big data to be further explored and brought into
action for impactful business.
Big Data is the future

Another recent study claimed that 96% of the companies
surveyed admitted that they could do more with big data
and make better use of analytics in their organization.
Indian companies are at different levels of data maturity
some companies are struggling to visualize their data
while others are using predictive models and real-time
analytics to drive decisions. Agile analytics and campaign
management tools used by new generation analytics
companies have made the technology affordable for
Indian companies, strengthening the promise of greater
big data integration by businesses in the future. The
Indian government too is recognizing the value of big data
insights to aid law and order, national security and public
safety. Big data analytics deployment can help better
map Indias landscape and uncover complex patterns of
connections between people, places and events.
Success Factors for

Motherboards in the New Year
Over the years, the Indian desktop PC motherboard market has truly evolved. Today,
we see vendors coming out with a wide range of products designed for specific
user segments. Customers are empowered with better choices including the Doit-Yourself (DiY) options as well. Gaming community is also growing and so vendors
need to spruce up their post-sales set up to gain competitive advantages
n 2015, we expect a slender growth in the overall PC

market. This growth, to a great extent, will be driven
by the substantially growing demand for the DiY PCs
in Class C & D cities. To tap this demand, every major
vendor of components is expected to renew, or rather, continue their focus on the non-metro and growing cities.
Mini ITx form factor - gaining market acceptance

Another trend that is slowly gaining momentum is that of
the Mini ITX form factor devices because of the growing
demand for HTPCs (Home Theatre Personal Computers)
and also, SFF (Small Form Factor) PCs (due to crunching
space in the Indian homes and offices). Most Mini-ITX
cabinets can match the size of a shoe box, giving more
desk space or legroom. The popularity of Mini-ITX form
factor-based motherboards is expected to increase further,
mainly because it is power-efficient.
Concerns for vendors

Indian motherboard vendors should strengthen their focus
on offering products that can address and tackle the prime
concerns of an average PC user. These concerns are humidity, high temperature, power failures and static electricity. Motherboards should come with technologies, which
safe-guard PCs from these everyday threats faced by the
Indian user. Motherboard companies should be committed
to delivering quality products with not only efficiency in
terms of performance and power consumption, but which
are also capable of keeping PCs safe.
Users in India are increasingly preferring motherboards
with HDMI and USB 3.0 ports, and SATA3, and those which
support DDR3 and SSD drives. While HDMI ports are generally used for HTPCs to connect to TVs, USB 3.0 ports are becoming one of the very basic requirements for even budget
motherboards because even entry-level users nowadays
require faster transfer speeds.
As the end-users are becoming more discerning and
tech-savvy, in 2015, we foresee the advent of more usersegment specific motherboards in the market. Vendors
will come out with a wide range of models for each user
category, be it gamers, overclockers, or office users.
Sunil Grewal, Gigabyte Technology India
Rise of the gaming market

Another trend that is expected to make waves in 2015
is gaming. The gaming sector per se is witnessing
double digit growth in recent times. Different types of
gaming, be it mobile, console or PC-based, is getting
popular in India with each passing day, fuelled primarily
by the consumers growing affinity for leisure gaming
activities.
Along with casual/amateur gamers, we are also
witnessing growth of a serious, passionate gaming
community, which prepares judiciously for, and
participates in gaming competitions in India and abroad.
They are representing India in international gaming
competitions as well.
In this context, we foresee a rising demand for gaming
PCs, which is a good news for vendors of gaming-specific
components and peripherals. PC motherboard vendors
are expected to launch a lot more gaming-specific
motherboards in India, than what they have been doing
till now.
Need of the hour - sprucing up post-sales set-up

Vis-a-vis the expected market growth, vendors should be
geared up to meet post-sales service issues and ensure
service or replacement within committed turnaround
time. Service centers should be equipped with the latest
in repair equipment and software systems, and also be
backed by skilled and experienced service engineers.
Such centers should be spread out across all the regions
in India, so that customers dont have to miss out on this
just because they live in a Class C or D city.
Conclusion
To sum it up, 2015 will witness a trend of an increasing
tribe of matured, knowledgeable set of end-users,
belonging to different segments, having different
requirements and interests. The users will be willing to
pay more for quality products and world-class services.
Vendors have to realize and acknowledge this fact and
focus on their sales, marketing and service initiatives for
this small, yet fast-growing community.
January 2015
PCQuest
33
SPECIALFEATURE
How Unified Computing Systems Cut the

Clutter Within a Data Center
Primarily meant to integrate the different virtualisation silos in a data center,
unified computing systems have the potential to evolve as game changers in
reducing opex costs in a cloud environment
Adeesh Sharma
irtualization of different silos in a data center

-server, storage, and network-leads to one
arduous task for every IT manager, which is
manifested through the burden of systems integration. This increases costs and deployment times while
decreasing efficiency. This burden could be eased through
an integrated architecture encompassing these various
silos to break the borders between compute, storage, virtualization, and network platforms. The architecture that
achieves this is popularly referred to as Unified Computing as it unifies the three distinct virtualization arenas
network virtualization, storage virtualization and server
virtualization into one common architecture using open
standards commonly adopted within the industry
agility remain challenges that the IT sector strives to

have control on. For instance, server virtualization has
increased agility and utilization for reduced CapEx, but
significant challenges remain in terms of management
complexity due to the shift from the capex to the opex
model. There is unclear policy on how organisations
implement virtualisation strategy within their data
centers. IT managers are left to cobble together complex
hardware, network, virtual machine and IT management
software configurations together.
How enterprises can make best use of this

technology
Source: www.cisco.com
The first step for adopting a unified computing architecture

is through standardization of different components that
constitute a data center. At the core to this foundation is
Why this new architecture
consistently applied network intelligence and virtualization
Even with the ascendancy of cloud computing, the data
in each area of specialization: local and wide area
center remains a top cost center for large enterprises.
networking, storage networking and server/application
Power, cooling, real estate, ever-increasing demand
networking. The second step optimizes and extends
for compute, storage, application and business process
data center technologies
through consolidation
of virtualization across
the network, storage and
servers/applications. Unified
Computing virtualizes
the entire data center
through a pre-integrated
architecture that brings
together network, server
and compute virtualization.
Subsequently you can
extend the unified
computing architecture
into the cloud, bringing
enterprise-class security,
control and interoperability
to todays stand-alone
cloud architectures.
Therefore, as the compute
and storage platforms, the
Ciscos Unified Computing System simplifies traditional data center architectures and reduces the
network platform, and the
number of devices that must be purchased, cabled, configured, powered, cooled, and secured in
virtualization platforms
the data center.
34
Popular Unified Computing Systems

Cisco UCS: A pioneer in the field, Ciscos unified computing system typically has the ability to unite up to 320 servers as a single
system, and also support a low latency lossless 10 Gigabit Ethernet as well as Fiber Channel over Ethernet (FCoE). This enables a
unified network connection for each blade server with just a wire-once 10Gigabit Ethernet FCoE downlink, reducing cable clutter
and centralizing network management. The Fabric Interconnect can be modified to double the switching capacity of the UCS fabric
from 960Gbps to 1.92Tbps as well as the number of ports from 48 to 96. The UCS can scale to many chassis without increasing
the amount of switches, as switching is removed from the chassis. Furthermore there is no need for separate chassis management
modules as the fabric extenders alongside the fabric interconnects manage the chassis fans, power supplies etc.
HPs BladeSystem Matrix: It is a converged infrastructure that is built upon the core technologies of HP BladeSystem, HP
Virtual Connect, HP Insight software and implementation services. It also includes optimized support for HP StorageWorks and
factory integration and onsite services. It has an open and flexible architecture based on HP Cloud OS operates across multiple
hypervisors, operating systems, hardware platforms, and hybrid clouds. The key to productive management of heterogeneous
environments, the user interface of this system increases productivity across the board, for cloud administrators, service designers,
and cloud service consumers. The integrated and easy appliance-based installation of HPs CloudSystem software, and a simple
growth path help organisations ramp up quickly and cost effectively.
Dells PowerEdge fx: Powerful servers such as Dells latest PowerEdge FX are based on Intels E5-2600 v3 processor. This
beast has a converged infrastructure architecture, offering one common modular and scalable platform with servers, storage and
networking integrated into a single chassis. It has a 2U enclosure with six new PowerEdge server, storage and network IOA sleds
built specifically to fit into the FX2 chassis. This sort of a converged infrastructure allows overall density capabilities at up to 40
2-socket servers in 10U.
converge, architectures will blend and merge, enabling
customer business challenges to be solved in new and
creative ways.
The Unified Computing System simplifies traditional
data center architectures and dramatically reduces the
number of devices that must be purchased, cabled, configured, powered, cooled, and secured in the data center.
It primarily unites compute, network, storage access, and
virtualization into a cohesive system designed to reduce
TCO and increase business agility. The system integrates
a low-latency, lossless 10GE unified network fabric with
enterprise-class, x86-architecture servers.
key benefits over traditional data center

technologies:
Embedded system management: Management is
uniquely integrated into all the components of the
system, enabling the entire solution to be managed as a
single entity through a unified computing system (UCS)
controller, which provides an intuitive GUI, a commandline interface (CLI), and a robust API to manage all
system configuration and operations.
Just-in-time provisioning with service profiles: The
UCS controller implements role- and policy-based management using service profiles and templates. Infrastructure policiessuch as power and cooling, security,
identity, hardware health, and Ethernet and storage
networkingneeded to deploy applications are encapsulated in the service profile. This construct improves IT
productivity and business agility. The infrastructure can
be provisioned in minutes instead of days, shifting ITs

focus from maintenance to strategic initiatives
Unified fabric: The unified fabric technology reduces
cost by eliminating the need for multiple sets of
adapters, cables, and switches for LANs, SANs, and
high performance computing networks. The systems
fabric extenders pass all network traffic to parent fabric
interconnects, where it can be processed and managed
centrally, improving performance and reducing points
of management. The unified fabric is a low-latency
lossless 10-Gbps Ethernet foundation that enables a
wireonce deployment model in which changing I/O
configurations no longer means installing adapters and
recabling racks and switches.
VN-Link virtualization support: The VN-Link
technology extends the network to the virtual
machine. This enables a consistent operational
model, whether networks are connected to
physical servers or virtual machines. Now all links
can be centrally configured and managed without
introducing additional switching layers into virtualized
environments. I/O configurations and network policies
move with virtual machines, helping increase security
and efficiency while reducing complexity.
Energy efficiency: The system is designed for energy
efficiency. Power supplies are 92 percent efficient, and
the simplified design improves airflow efficiency and
can reduce the number of components that need to be
powered and cooled by more than 50 percent compared to traditional blade server environments.
January 2015
PCQuest
35
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Thou Shalt
Digitally Transform!
Digital transformation is changing the way we do anything in our lives, and therefore cant be ignored
by anyone. We explain why along with concrete case studies of how some companies and govt.
departments have already embarked on a digital transformation journey
he main thing to understand about Digital Transformation is that it isnt just one more technology trend for everyone
to learn and follow. Its a transformation in the way businesses operate, the way govt. imparts services to its citizens, and
the way we all lead our lives. Whether were working, playing, traveling, learning, or doing anything else, theres an ample
amount of technology involved in everything we do today, and whats more, it will only continue increasing further.
The key enablers of this transformation are social, mobile, analytics, cloud computing, and now the Internet of Things.
Enough has been said about the disruption caused by these technologies, so well avoid repeating that in this story.
Instead, well initially focus on the impact of digital transformation (the theory bit) followed by a few case studies of
how various organizations and the govt. are undergoing digital transformation.
One thing to remember while you go through these case studies is that digital transformation is not a one-time process,
but a continuous journey of embracing new technologies and integrating them with existing ones seamlessly to enhance
performance, change business models, and create new ones.
Digital Transformation is therefore not a trend to be ignored, but to be embraced. The pace at which you embrace
depends upon your current IT setup and the pace of digital disruption happening in your industry.
Its not a question therefore of if, but when to digitally transform, and this year will probably mark the turning point
of digital transformation.
Have a very happy digital new year!
36
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Digital Transformation:
The Journey
has Just Begun
When we set out to find live examples of digital transformation
amongst Indian enterprises, we discovered that the journey has just
begun for most and the deployments are highly fragmented
- Hoshiediar Ghaswalla, CEO, CyberMedia
few weeks ago, when Anil (Chopra, Editor,

PCQuest) and I were discussing this story on
digital transformation, there was a child like
excitement as we discussed our experiences of
digital technology and what all digital technology could do
for organizations and their customers. Digital transformation is changing the entire world, the way we work, the
way we consume products, the way we live. It is making life
simpler and more transparent for consumers. Doing this
story was a done deal we were spending time thrashing
out the treatment of the story. We finally arrived at carrying lots of case studies about digitally transformed organizations that would encourage more organizations to follow
and/or expedite their digital transformation journey.
The execution of this story faced its own set of hurdles.
Initially, we really could not get our hands on stories of
digital transformation. What we continued to find was digitally led companies such as Flipkart and Snapdeal. This new
generation of organizations simply wouldnt have existed
without technology, as their entire backbone rides on it.
In fact, we have to applaud what these companies have
achieved and how they have changed lives and hard-core
habits of consumers. But for now, lets stay with the core
topic of digitally transformed organizations.
We decided to locate some of these through vendors
and approached close to a dozen of them. Well, the results
of this search too got us very few case studies, some of
which were mere blueprints of digital transformation
only, while others were partial implementations and
not complete transformations. We did manage to get
a couple of case studies finally through PCQuests Best
IT Implementation Awards nomination process, but
some of them were not exactly digital transformation,
but digitization projects that simply automated manual
processes with basic technology. Others were partial
deployments that could be considered as the start of a
digital transformation journey.
Finally, we have got about 8-9 case studies, which are a
mix of blueprints and partial transformation. Most vendors
that we approached, offered us to cover their own transformation and the reason I say good because until a few
years ago, we used to joke about the lack of technology
adoption in technology companies in India, us included,
but it now seems that most of them are using technology
effectively. The vendors were unable to discuss case studies
of some of these Indian digitally transformed organizations
due to NDAs and confidentiality clauses. I havent figured
why such information needs to be kept confidential.
The older big daddies of business will need to rapidly
adopt digital technologies to grow, else some of the new
generation organizations could take the lead. They would
need to do what these new kids on the block are doing
be more agile, deploy more and better technology and
hire younger folks to bring about an overall change in
the way they operate. I recently read a piece which says
Flipkart is amongst the worlds five biggest tech start ups
(http://tinyurl.com/pkl98pq). They arent really a tech
company, they are a retailer that is offering all new world
conveniences to the consumer and thats why they score
and continue to grow.
It is possibly the inertia and lack of vision of the
traditional setups that they couldnt even envisage this
model of business. Well, they now know how to do it
and the available technologies can help them make
the transformation. They will need to rapidly transform
themselves to stay competitive.
We would like to aid and facilitate the journey of
progressing business and lives using technology. We will
continue to cover this area on a regular basis and bring
stories that will encourage others to adapt to these
technologies. Should you have or know of a story of digital
transformation (I once again define it as adoption of digital
technology of existing organizations to progress their
business and enhance their customer experiences), please
share it with us and we would be happy to cover more and
more of those in this year.
Heres wishing all of you a Very Happy, Blessed and
Peaceful 2015.
January 2015
PCQuest
37
coverstorY 010101010101010101010101010101010101010101
Transforming
to Become a
Digital Business
Transforming to become a digital business requires focus beyond technology, leadership beyond
the CIO and technology beyond SMAC
- Kapil Dev Singh, Founder-Coeus Age
usinesses across the globe are exposed to

both the challenges and opportunities by the
digital disruption in consumer behavior and
tastes. On the continuum from physical to
digital, industries may be at different levels of evolution,
but all of them are moving towards being more digitally
driven. Believing that digital disruption will not impact a
particular industry or business is an ostrich like behavior
who buries its head in the sand to avoid accepting the
existence of an impending challenge.
Embracing digital in creating new value propositions for
the customers and new delivery models is a journey. However, a matured evolution encompassing both value and
delivery will require organizations to transform. I intend to
briefly touch upon various aspects of digital transformation
through identifying important related questions.
What to transform?
Leadership in contemporary businesses needs to address
three important questions related to their digital journey1. What is the industry activity around digital and how is
the organization responding to it?
2. What business capabilities digital technology is creating, what is their relevance in the competing landscape
and are they being leveraged adequately or not?
Kapil Dev Singh, Founder-Coeus Age
38
3. What is the internal preparedness of the business to

create relevant digital capabilities for gaining competitive advantage?
In order to answer to these questions, the leadership
needs to understand their industry better, ponder over
their strategic orientation and gauge their internal
readiness. Improving upon the internal readiness includes
focus on leaderships digital vision, inclusion of digital
as a strategic focus, new structure to implement digital
initiatives, a supporting digital culture, digitization of
boundaries of interaction with key stakeholders and an
agile digital infrastructure. Without an orchestrated play on
all these elements and their simultaneous development, a
digital journey may soon become untenable and unfulfilled.
Capability creation is the centre of a digital journey

No two businesses will become digital in similar fashion,
they will evolve in their typical ways. Transforming to
become digitally led is a journey, which must evolve
through creating series of capabilities to compete. These
capabilities are not just about digital technology and
includes people and process aspects, however digital
technology will play increasingly bigger role. There are
several reasons for that. One, capability creation is
based upon integration of processes across functions
and departments, two, capability creation needs process
information for real time decision making. Both can be
effectively enabled by digital technology.
Capability creation, the main agenda of the question number two also successfully integrates two diverse
perspectives on strategy. One, the outside in perspective,
represented by the belief that it is the industry position a
firm occupies that determines its profitability. Michael Porter has been its key proponent, whose famous five forces
model defines the relative attractiveness of a position. Two,
the inside out perspective, represented by C K Prahlad and
Gary Hamels theory of core competence.
However, the need is to integrate both the outside in
and inside out perspectives as both are relevant for defin-
010101010101010101010101010101010101010101010101010101
ing the business strategy. Putting capability at the centre of
the discourse, linking industry analysis and internal readiness of an organization serves the purpose.
Who should lead the digital transformation?

Should it be the CIO by default or should it be the CDO
who is emerging to lead the digital initiatives or should
it be the CMO who is investing heavily on digital in her
function? Well, the roles of CIO or CDO or CMO can be
debated but a successful digital journey requires focus
from the top i.e. the CEO and an active involvement and
support of all the other CXOs.
CEOs involvement becomes important from two
perspectives. One, creating capabilities is by nature an
activity cutting across functions and hence cannot be left
to be handled by a functional head. Two, is the impending
power struggle in the wake of digital transformation.
Both the perspectives require the involvement of the top
management as without that it will remain restricted and
embroiled in struggle.
According to a Coeus Age-DynamicCIO research
study, businesses where digital adoption is relatively
higher also report the active involvement of the CEO

and the CXOs. They also have clearly defined roles and
responsibilities with a more contemporary governance
structure around IT defined and practiced. They also have
a more contemporary Enterprise Architecture defined and
implemented in their organization.
The digital infrastructure

Many believe that it is all about the new technologies
represented by social, mobility, analytics and cloud (SMAC)
to create a digital enterprise. Well, SMAC certainly has
opened new and innovative ways in which people, information and processes can be converged. However, the yet to
be successful SMAC stack needs a robust IT infrastructure
underneath. Without a well automated, integrated, optimized, synchronized and secured applications & middleware stack and a core infrastructure stack, SMAC may
remain just like one of those initiatives that the organization flirted with. The SMAC, middleware and infrastructure
stacks must mesh well to create six layers in order to be
effective in creating a digital infrastructure- experience,
documents, process, application, data and infrastructure.
The Ultimate Performance
Anywhere.. Anytime..
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January 2015
PCQuest
39
coverstorY 010101010101010101010101010101010101010101
Romancing the Sale!

Technology and selling are both such extremes. One an exact science and the other bordering on
an art form. Selling has always been a peoples business whether B2B, B2C and even Retail. It is
the same today and perhaps will remain the same tomorrow
- Rakesh Marwah, Principal Consultant, Dottedline
he sales office of tomorrow will not have

four walls but four wheels! I first heard
that in the early 90s when PCs were
proliferating into the Indian office. Today
its a reality. With powerful hand held devices, fast connectivity and cloud based applications, the sales office virtually
(no pun intended) fits into the palm of your hand for the
salesperson on the go.
In the 80s which was early times for technology in
India, the salesperson had no technology to help him locate
and meet prospective buyers, no data mining or analysis
nor any app to help him record sales meetings and close
deals. At best, he had to resort to an ageing sluggish PC and
dot matrix printer and dog eared brochures to make his
pitch. Period. Mental and physical faculties were stretched
to locate the prospect by burning fossil fuel, beating the
gatekeeper to his game, waxing eloquent that his rat trap
was better than the competitors and push for closure of the
sale. It was just another sale and just another customer. The
customer was a line item in the order register. No buyerseller long term partnerships there. Technology hardly
figured as an enabler to the sales person.
The accent was on closing deals in those days. It was
a pure play numbers game. The mantra of selling was
A-B-C (Always-Be-Closing). A sale was a quickie and long
term partnerships with the customer were either nonexistent or often relegated to the background. Coffee is
40
for closers only! is what Alec Baldwin, the sales trainer

screams in the 1992 Hollywood move Glengarry Glen
Ross. Its a tough racket, he further states referring to
the sales profession.
It was a real tough racket until the late 90s. Thats
when the internet came in and was the focus for speeding
up business communications through email and learning
more about the business environment. That it would help in
actually conducting business was only a distant possibility.
A few years later I called a client to request for a
personal meeting. Why? he asked. I tried to explain how
I needed to meet him to understand his needs to show
him how he could benefit from my solutions. Why cant
we do this over VC? he asked. That had me stumped. He
was right. We could do it over VC and we did, saving me
expensive travel and related time and effort. How cool
is this VC, I thought even at a time when bandwidth and
connectivity was not so freely available.
Picture this today. The salesperson learns about
a prospective buyer by surfing on his smartphone,
establishes contact, requests for a meeting on video, (by
this time both seller and buyer know enough about each
other thanks to presence on the net and social media, to
take discussions forward) understand the prospects needs,
positions the benefits of his solution above competition,
shoots out a winning proposal from his laptop, loops in
the tech, commercial and legal teams, gets on a video
010101010101010101010101010101010101010101010101010101
call, negotiates and closes. All this without a sweaty hand
shake, expensive travel and anxious moments at the
prospects reception. Neat! Maybe a bit of an exaggeration
for sales people selling high value specialist solutions. So
lets throw in a meeting or two (with tickets for travel being
booked online) saving precious time. Still, with technology
enabling the sales process, the bang for the buck gets
bigger for the seller and buyer alike. Technology is no
longer just an enabler to business, it IS the business. With
digital technology its no longer batch processing in an
uncertain environment, it is real time, with real solutions
based on real data and with real benefits.
For the marketing manager, technology means fewer
time delays and migraines. No more visits to the graphic
designers or printers as collaterals and communications
are designed and distributed from under his nose and from
within his team. Popular software applications provide for
making or editing slick collaterals ahead of schedules. Its
soft copy all the way to all in the decision making panel in
the client company. IT does make the world a lot greener.
In the retail space, online giants will continue to
take bigger bites from the growing market. Good brands
available online will woo the visitor with more attractive
add-to-cart offers. Online sites with innovative marketing
strategies, quick and reliable supply chain capabilities will

come out as winners.
In a fiercely competitive world, all solutions over time,
reach more or less the same levels. To win deals more
often the salesperson will have to be the differentiator.
Among other things, he will need to constantly reinvent
himself digitally to beat competition. He has to come up
on top for all the client searches. The sales team needs to
be SEOed. For the salesperson it will mean Sales Efficiency
Optimization. Being optimized with digital technology,
the salesperson will be able to leverage on the first mover
advantage, before competition catches up.
Like never before, pre sales and inside sales teams
can leverage real time information and data to build sales
strategies in a demanding and unforgiving environment
and provide cutting edge innovative solutions. Irrespective of the geographical location, the salesperson now
has more time to touch more customers every day, more
time to work on the customers needs, and more time to
service the customer. In short, technology will enable the
salesperson to romance the sale better and build long term
profitable relationships with the customer. Thats why the
digitally optimized salesperson will just love his job. The
future of successful selling belongs to him.

January 2015
PCQuest
41
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Information Protection Lies at the Heart of

Digital Transformation
Digitization is creating new opportunities for organizations on one hand and on the other hand, it
brings some serious threats in its wake. The increase in the number of large scale data breaches
indicates that the growing digitization opens more avenues for cybercriminals to attack critical data
- Sanjay Rohatgi, President-Sales, India, Symantec
he insatiable need to remain agile and competitive has created a digitized environment with innumerable technologies and applications driving
the operations of a company. These technologies
have a pervasive influence on everything, from customer
experience and enhanced productivity to improved management decisions. Ernst & Young captured five megatrends
that are driving digital transformation across industries
namely, smart mobility, social networking, cloud computing,
big data analytics, and accelerated technology adaptation.
The convergence of these trends has driven an explosion in
the number of endpoints in an enterprise, improving access
to corporate information, both on-premise and outside the
corporate network.
Digitization creates new opportunities not only
for enterprises but also for cybercriminals. Year 2014
saw financial institutions, retail chains and large media
companies at the receiving end of large-scale data
breaches. According to the Lloyds Risk Index 2013, cyber
risks have become the #1 technological risk and #3 business
risk surpassing other business risks such as inflation and
rapid technological changes.
Digital transformation in an era of mega breaches

Earlier the risks from malicious virus were a temporarily
disabled computer and lost files. However, the recent Sony
attack marked a turning point in the industry. Cyberattacks
of this scale and nature trickle down to many aspects of
the business. Employee productivity declines, customers
Sanjay Rohatgi, President-Sales, India, Symantec
42
are lost, operations can be severely hindered and the cost

of restoring systems is high. That is just internal impact
companies also deal with lawsuits and non-monetized
factors, like brand reputation. Enterprises are also
increasingly facing targeted and multi-phased attacks, many
of which can remain undetected for years - like the new
pieces of malware, Regin.
Despite stepping up their information security
measures, businesses in India continued to be an attractive
target for cybercriminals, with 69 percent of targeted
attacks in India focusing on large enterprises (as per
Symantec Internet Security Threat Report 2014). The same
report showed that 2013 was the year of the Mega Breach.
Globally, there was a 62 percent increase in the number
of data breaches from the previous year, resulting in more
than 552 million identities exposed. The message is bold
and clear: cybercrime remains a real and devastating threat
to consumers and businesses alike. The size and scope of
breaches is exploding, putting the trust and reputation
of businesses at risk, and increasingly compromising
consumers personal information credit card numbers,
medical records, passwords, bank account details, etc.
As enterprises continue their journey of digital transformation, they need to re-examine, re-think and possibly
re-architect their security posture.
Need of the hour

With adversaries targeting all control points from the
gateway to email to the endpoint, organizations now
need to move from keeping malware out to finding the
malware in their network, and responding to it quickly and
efficiently. If its connected it must be protected, regardless
of platform or device.
As organizations tread the path of digital transformation
and come to realize the inevitability of a data breach, they
need to shift their focus from protection only, to protection
detection and response.
What organizations need is security across all control
points working together, with incident response capabilities
and global information intelligence, to beat the bad guys.
Only then will they be able to truly reap the benefits of
digital transformation.
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The Drift Towards Digital Transformation

There is an increasing trend of CIOs collaborating with business leaders to deliver
superior customer experiences. Mobile-powered customer experiences are expected to
fuel digital transformation in Asia Pacific in 2015. Read more about other digital trends
for 2015
n a world of ever-increasing digital demands

and shrinking budgets, CIOs need to be
smarter with where they place their bets,
writes Dane Anderson, Vice President, Research Director, Region Manager for Asia Pacific, Forrester
Research. Successful CIOs in 2015 will improve collaboration with business leaders to craft superior customer
experiences.
The top predictions for 2015, and their implications are:

1. Digital transformation will drive technology spending
growth of 4.9 per cent
79 per cent of organizations consider improving the
experience of technology -empowered customers as a
high or critical priority for their business in 2015. While
57 per cent of businesses across the region see the
rising expectations of customers as the number one
reason to spend more money on ICT purchases in 2015.
2. Majority of companies in Asia Pacific will be unprepared for Digital Disruption
Although powerhouses in China like Alibaba and
Haier Group are leading the regional charge to digital
business success, few local and regional companies
understand what it takes to build a digital business
yet. Regional organizational inertia will be the biggest
hurdle to digital transformation in 2015 and Forrester
expects Asia Pacific organizations to be complacent
to the growing wave of global digital business houses
crashing in their backyards.
3. China will be the epicenter of Digital innovation
Fuelled by its massive digital population, a lack of
legacy approaches and well-funded digital behemoths,
China is set to become the worlds largest eCommerce
market by 2015, with market gains of $315.3 billion in
online sales (B2C and C2C). Chinas social media arena
is also developing at lightning speed with 95 per cent
of metropolitan Chinese online adults using social
media today.
4. Digital India will encounter stubborn roadblocks
The Indian governments $17 billion ambitious Digital
Preeti Gaur
India program has the potential to be a game changer

for the country. While we applaud the Indian governments program to transform India to a digitally
empowered knowledge economy, the program will face
key ground-level challenges in terms of infrastructure
operations and standards as well as the lack of technology management involvement.
5. Mobile business will lag accelerated smartphone
adoption
By the end of 2015, 36 per cent of adults in Asia will
own a smartphone ownership ranges from a high of
86 per cent in Singapore to 44 per cent in China and a
low of 23 per cent in India. However, few companies
will be ready to serve these technology-empowered
customers on their smartphones in their moments of
need. Mobile will remain small in terms of spend particularly advertising spend.
6. Organizations will move beyond rudimentary enterprise mobility
In 2015, a significant number of small, medium and
large businesses across Asia Pacific begin are expected
to embrace hybrid tablet/laptop devices as a start of
their enterprise mobility journey. A growing proportion
of forward-thinking businesses in Asia Pacific will begin
to examine their employees mobile moments and
those who succeed will think customer mobility, not
enterprise mobility.
Among other things, in 2015, regional CMOs will
become increasingly aware of their technology limitations
and the drag that the lack of proper planning on integration, application management, security and compliance will
place on their marketing agility.
At the same time, CIOs will shift focus from back-end
IT systems to customer-facing business technology. The
meeting point between these two forces will be customer
experience initiatives.
Also, with more than one billion users combined on
WeChat, Line, KakaoTalk, Viber and WhatsApp, Forrester
expects regional organizations to increasingly turn to mobile messaging apps for customer engagement.
Source: Forrester
January 2015
PCQuest
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Digitally Transformed Customer Service

It is very rightly said that if you dont take care of your customers, somebody else will. Customers no
longer wait in long call queues to get their queries answered. They simply post their experience on social
media and online consumer forums from their mobiles in real-time and quickly spread the word about
their experiences with millions of others in real-time. Organizations must re-align their internal processes
to incorporate these new channels or face serious damage to their reputation. A new start-up called
Akosha has introduced a complaint management and social CRM tool called OneDirect to do just that
- Preeti Gaur
he importance of customer feedback, positive or

negative, cant be taken lightly by any organization, more so in todays age where the customer
is much better connected through mobile and
social media networks than ever before. So the feedback
doesnt just change the perception of one customer, but
impacts all the others on the customers social media
network, and the millions of visitors of online consumer
forums on the Internet. Organizations therefore, cant
choose to ignore feedback from an empowered customer
today. They have to transform their internal processes to
ensure that they can access all the queries, feedback, and
complaints coming from social media channels and online
consumer forums, and integrate it with their existing CRM
to handle them. Using emerging technologies to manage
empowered customers is therefore a critical aspect of any
organizations digital transformation journey.
Mobile, connected and socially active customer
make or break an organizations reputation. For instance,

a guest at a new upmarket Italian food corner has all the
power to impact the business of the food joint with a single
Facebook post. On the other hand, a positive customer
feedback is better and more promising as a marketing tool
rather than a hefty marketing and advertisement budget.
Organizations therefore, cant afford to brush poor service
quality under the carpet anymore, because the unsatisfied
customer will simply pull the rug from under your feet by
telling the whole world about it.
In order to create satisfied customers, organizations
must have information related to the customer and his ecosystem as well which includes his social and professional
status. It is thus imperative for them to become digitally
empowered with emerging technologies. Much has been
done in the field of designing an appropriate Customer
Relationship Management solution and customizing it as
per the organizations requirement. But, apart from having
a robust CRM in place, that CRM has to be flexible enough
to incorporate information coming in from social media
channels. They need to address issues and satisfy customers at all touch points that have increased manifold over
the last few years.
Various software and tools are available that aid
organizations in tracking and monitoring their social media
mentions. Many startups are also venturing in this domain
The customer today is more informed than ever before

and empowered as well. All thanks to the emerging
digital trends such as increased mobility with smartphone
penetration, connectivity and exposure to social media
networks. In this digital era, for example, if one has to
buy a TV, he wont ask his friends or family to make the
choice. He would read reviews and customer feedback
over the online portals and other online
mentions of that product. The digital
platform influences the users to make
choices and drive decisions. A negative
mention about the customer service
experience on any digital platform will
make the organization lose prospective
customers as well. It can result in lost
sales, as the consumers might switch to
a competitor.
Customer service has thus become
a competitive battleground, where the
loss of one is anothers gain. Even a
single customer has all the power to
A unified interface that allows brands to directly engage with the customer at the source.
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Report for customers interests & profession
and developing innovative tools to enable organizations

have a 360 degree view of their brand image. Akosha is
one such startup that offers a Social CRM and Complaint
Management Tool called OneDirect. The five year old
startup has developed a solution to track of and monitor
a brands mention on social media and other online public
forums. It directs all customer queries, feedback, and
complaints to the organization in a single interface for
direct online customer interaction at source.
The software application also generates specific reports
and trends that give detailed insight about the brand. For
instance, it provides specific reports and graphs for gender
split, interests and profession of the customers, Facebook
summary, Twitter analysis, industry analysis (competition
analysis), media coverage, top blogs and forums, etc.
Such information is critical for CMOs to design marketing
strategies for a brands products or services.
The solution allows the brand to view:
Online audience across all channels
What they think about the brand

How they respond to different type of content, PR,
news or advertisement
The reports and trend analysis allows the brand to:
Track campaigns to calculate ROI on digital spends
or PR,
Spend marketing budgets using data. Make content
strategy around the audience, reach out to more
audience, improve conversions etc,
Know the professions and interests of the audience.
According to Akosha, the solution has been able
to curb the negative mentions of a brand on the social
media networks in the range of 30-60%. It can also be
customized as per a brands specific requirements and
seamlessly integrates with an organizations existing
CRM. In addition to the social CRM, it can also act as
a comprehensive CRM solution in case the company
doenst have or doesnt want to integrate it into their
existing CRM solution.
Report for Twitter Analysis

January 2015
PCQuest
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Polaris Group Replaces Email with

Enterprise Social Networking
Tired of silos created by emails and mailing lists, the Polaris Group setup a common enterprise
wide social networking platform to allow anytime, anywhere communication amongst employees,
teams, across teams, and even with customers
- Preeti Gaur
he new generation of employees has adopted

social media so completely that it is almost a
part of their interaction DNA. Now, they also
expect social media like interaction capabilities
in the office to be able to collaborate. Why should their
internal collaboration platform for instance, not be like
Facebook or LinkedIn?
The Polaris Group realized this need and decided to
provide them similar functionality to collaborate. But the
decision to setup an enterprise social network was also
taken for many other crucial reasons. One, there were too
many silos within and across teams, largely because there
was no single (unified) platform for communication. Employees were dependent purely on emails and phone calls,
neither of which really left any time for critical thinking.
E-mails in particular also have many side effects related to
information scatter, lack of gold copy of information, and
centralization. Thats why it was difficult to track customer
knowledge retention and commitments made, leaving
enterprise knowledge with only a few individuals. It also
complicated the workflows. Plus, the onboarding time took
4 to 8 weeks for new joinees. There was no 360 degree

view of information either. So essentially, there was nothing to really engage employees actively.
Plus, increasing global economic pressures were also
forcing the business to evolve in multiple areas to increase
profitability, be more employee friendly and flexible, be
more competitive and globally relevant, and be more customer friendly and increase employee productivity.
The Solution
All of this led to an innovative idea of implementing an
Enterprise Social Networking (ESN), so as to have a single
platform to address all communication and collaboration
needs. It was meant to handle communications within a
team, across teams, to a group or to the entire organization
and private communications as well. It was meant to address any other aspects possible with e-mails, like sending
a service request to a support team and so on. The shift
had to be structured so as to increase business efficiency.
The solution was code-named as Octopus and it
replaced internal e-mails with interactive conversations,
Transformation Summary
Before deployment: Too many silos within and
across teams, due to over-dependency on email,
phone calls, and mailing lists for all communication.
What was deployed: An Enterprise Social Network
was build using IBM Connections to provide
common platform for all communication, streamline
workflows, and encourage employees to ideate.
After Deployment: Email replaced as internal
communication medium; All email mailing lists
and 98% individual emails removed; productivity
increased by 8%, 20% reduction in service/workflow
times; Attrition reduced by 4% - thanks to increased
engagement caused by people culture; 75%
reduction in Employee on-boarding.
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engaging employees with a people friendly culture, fuelling
ideation and innovation within the enterprise. Its centralized management and easy integration with MIS resulted in
360 degree views.
Octopus integrated people with data, knowledge,
projects, customers, managers and processes to create a
one-stop-shop for employees.
Tech Used
IBM Connections was used as the Social OS, and Polaris
built modular socio-business apps on it, weaved for a universal employee workspace on web, mobile (iOS, Android,
Blackberry) and tablets. They allow private, community
(team) based and public collaboration, which is completely
interactive with live notifications and document sharing.
A few capabilities that are part of ESN are:
Social Rooms: These are customizable team workspaces
with 360 degree views to map to the organization, or create online distribution groups for mass announcements
/ broadcasts. It augments the communities into Social
Rooms which aggregate social apps, custom apps based on
MIS or hybrid apps.
Social Flows: This is meant to simplify services or
operational workflows by making them conversational
and interactive, augmented with stages and structure. Any
team may link to another team simply by adding a team
room or writing on their service wall.
People Culture: The application brings in a people culture by engaging employees with visibility, empowerment
and credit points based appreciation. One can run org-wide
structured ideation drives, and encourage social interests
with Common Interest Circles.
My Private Wall: Just like in regular social media networks, this one also enables employees to converse/share
privately with people or rooms, send system messages for
self, have 1:1 chats, VCs or Webinars.
Shashi Mohan, EVP, CTO & CIO, Polaris Group
My Public Wall: Like public social networks, this gives

each employee a public 360 view profile and a board for
others to follow or network with.
Knowledge Repository: This has allowed the company
to centralize, proliferate and evolve all forms of organizational knowledge like announcements, policies, standards,
artifacts, employee skills, FAQs, correspondence, etc.
Social Learning: Here employees can ask the experts
or share solutions with Live Knowledge Streams provided by Knowledge Circles. Or, they can learn from
Knowledge Wikis.
Social Analytics: This feature provides trends, statistics
and analysis on social usage within the organization. All
notifications are segregated as work-based updates, global
enterprise announcements, informal networking updates,
knowledge based updates, social circles updates, site level
updates, etc. It results in better consumption of all the
information that resulted with the use of ESN.
Business Benefits Achieved

The solution has replaced email for all internal communication. All email mailing lists and 98% individual emails have
been removed after deploying ESN. The productivity has
increased by 8% and service/workflow times have reduced
by 20% leading to increased profitability.
Even attrition was reduced by 4% - thanks to increased
engagement caused by people culture. It also led to 75%
reduction in employee on-boarding, and since there was
no hand-over required of e-mails, it resulted in completely
risk-free business continuity.
As a result of this solution, all employees now contribute to the business vision / focus areas of the company.
Qualitative Benefits for Stakeholders

The solution allows much better communication and
collaboration internally, with customers, stakeholders,
partners and vendors. Various stakeholders can now access
the gold copy of all repositories/artifacts online with
complete history rather than scattered copies over e-mail,
file servers, etc. It leads to better transparency because
decisions taken are visible to the room members. Project
managers can add customers to their project rooms so
that they can show the ground reality and allow them to
participate, leading to increased customer satisfaction.
Octopus has created mass engagement among employees. It has elevated people by providing empowerment (to
express and like), visibility, appreciation culture, encouraging ideation resulting in smarter innovation.
The social conversational workflows allow an organization to streamline enterprise processes with an end-to-end
traceability and ease of use resulting in an improved adoption of enterprise processes.
January 2015
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Transforming Legacy IT Setup to a Highly

Efficient and Scalable Infrastructure
The IT team of Rolta transformed a three-decade old IT infrastructure into an efficient, highly-available,
scalable, infrastructure with 99.999% uptime
- Adeesh Sharma
key requirement of any digital transformation is to have an agile IT infrastructure that

can respond quickly to the business needs.
Traditional IT infrastructure in most companies
is usually made up of multiple silos that dont talk to each
other. So, a key step in digital transformation for any organization is to transform its internal IT infrastructure so that
its agile and caters to all business needs. Thats exactly
what Rolta did with its aging, 30 years old IT infrastructure.
The company was facing high-provisioning time and slow
response times to customer demands, leading to customer
dissatisfaction. The company took up the challenge of
transforming its three decades old legacy IT setup, into an
efficient, highly-available, scalable, state-of-the-art world
class infrastructure with 99.999% uptime.
Solutions Deployed
They consolidated their storage infrastructure using EMC
VNX 5300 (approx. 58 TB Usable space). This provided
central storage with high availability and scalability. It
also enabled tight integration with VMware to provide
efficiency to the server and storage provisioning. Then
they required a single solution provider for backup and
DR with tapeless design for VMware, SAP, file-systems,
Clearcase, MS SQL, My SQL, Exchange server and laptopdesktop backups. For this, they chose EMC Avamar
platform for the entire organization (comprising of server
and desktop-laptop and for off-site disaster recovery).
They also consolidated the overall physical servers (500+)
Rajesh Garg, Head - IT Transformation Solutions COE &

Global IT, Rolta India Ltd.
48
to a completely VMware virtualized environment of a

cluster of 12 high end servers with a compute capacity of
384 cores, 3 TB RAM, and 45 TB SAN. The Private Cloud
with high-end 4 server clusters (128 Cores and 1TB RAM
and 55 TB Space) was completed in 4 months. Another
crucial deployment was the setting up of a Unified
Communications System (UCS) involving integration of
real-time communication services such as Data, Voice (IP
Telephony), Video Conferencing & Instant Messaging (Cisco
Jabber) seamlessly across Roltas IT Infrastructure globally.
Benefits Derived Through Transformation

With this implementation, the overall provisioning time
of servers for any project specific requirements has been
reduced from 8 weeks to 10 minutes. This has led to faster
project deliveries in the last 6 months and customers have
started appreciating Rolta. User productivity has improved
by 31% and a business user can start work immediately
with dedicated APPS administrator at each COE level.
Reduced time to deploy new product demonstration
environments from several weeks to less than one day
has drastically increased the turnaround time for the
sales and pre-sales teams to do the PoCs and demos of
Rolta products/solutions effectively equipping them to do
more business. The implementation helped in improved
utilization of existing IT infrastructure by almost 65% (from
existing 25% to 90%).
The overall power & cooling requirements of datacenter
has reduced by almost 60% resulting in an opex savings of
about Rs. 1.3 Crores per annum. The number of datacenter
server racks were reduced from 13 to 5, giving ample
space for further growth. The entire voice traffic has been
configured to travel on Roltas global MPLS connectivity,
thereby reducing the overall cost of voice communication
by almost 25%.
Video Conferencing has been established across Rolta
offices in order to reduce travel costs and improve better
collaboration amongst project teams. Rolta has been able
to improve its quality of service, lower incidents by 30% and
reduced the downtime of infrastructure and application services drastically. The cloud environment provides 99.999%
uptime. Use of VMware site recovery manager (SRM) between primary site and remote DR addresses the need for
higher availability of the business critical applications.
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UFLEX Industries Achieves M2M Integration

Between Its Global Plants and ERP
Data from machinery was manually updated into ERP systems, leading to inefficiencies and delays.
The company used M2M integration to automate the process and achieved 15% improvement in
dispatch time
anufacturing companies are gradually beginning to realize that they need to achieve
even greater efficiencies than what ERP
software can provide, which is where M2M
integration with software comes in. Thats exactly what
UFLEX Industries did when it discovered that there was no
other way to reduce errors and in-efficiencies caused by
manual entries by humans.
The company is a globally renowned player in the flexible packaging industry, manufacturing polyester chips,
Films, coated films, laminates, etc. Its Film Division has 6
global process/manufacturing locations in USA, Poland,
Egypt, UAE, Mexico and India. The process plants generate
data on the process parameters and batch input/output,
like Film Roll length, height, and width, among other things.
Only after this data is fed into the ERP on a continuous
basis can the rolls be used for further slitting and process
operations. The processing plants are manned by different
country nationals and employee attrition is a common problem there. Moreover, their focus and priority is on generating more process output rather than updating data in the
ERP system. This results in a huge data updation backlog,
causing in-efficiencies in the entire operating chain. It had
a cascading effect on other operations, causing delays in
logistics, further material processing and finally customer
delivery times, due to missed shipments and others.
Ravi Ramakrishnan, Sr General Manager and Global IT Head,

UFLEX LTD - Film Business (Global Locations)
- Anil Chopra
Transformation Summary
Before Deployment: Process parameters from 6
global plants were fed manually into the ERP system,
leading to human error, backlogs, and delays in
logistics.
What was Deployed: M2M integration between
plans and ERP server to update the data
automatically.
After Deployment: Operating chain efficiency in
terms of the time to dispatch improved by at least
15%; Manpower freed in three shifts from data
updation to more productive tasks; ERP fed with
accurate data with no human errors.
As a part of the IT initiative, the company decided to
implement more M2M integration (Machine to Machine) in
the plants generating data in XML, which was integrated to
the ERP Server on an automated basis and also generated
alerts accordingly, based on the status of the server.
So if the server was overloaded, the plant would locally cache the files and as soon as the plant generated
the production batch data, it was updated in the ERP. All
this was on a real time basis (<2 seconds) and with zero
manual involvement.
A robust error tracking algorithm was put in place to
ensure that if errors, like generated file corruption, file
duplication, file format or data missing, network MPLS
interruption (data center is globally centralized while
plants are in far-away geographies), there were retries
and alert emails.
The benefits gained as a result of this M2M integration
were phenomenal. The operating chain efficiency in terms
of the time to dispatch improved by at least 15%, and the
manpower was freed in three shifts from data updation
to more productive tasks. Besides all these benefits, the
icing on the cake was that the ERP was fed with accurate
data with no human errors (because everything was
completely automated).
January 2015
PCQuest
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IndiaFirst Transforms Mass Market Insurance

Policy Issuance Process
Tailored for the masses, the company offers a simplified insurance product issued over the counter at a
govt. CSC outlet in just 3 minutes, with no paperwork, medical check-ups, or proof of document required
- Adeesh Sharma
hile traditional insurance policy issuance

process can be fairly long and cumbersome because one has to undergo lots of
formalities like filling up application forms,
submitting proof of documents, etc. IndiaFirst Life Insurance decided to leverage technology and existing Govt.
services to change all that. It launched a new, affordable
mass market insurance plan called Shubhlabh, and made
it exclusively available through the Govt. of Indias Common Service Centres across the country. Its like buying a
product over a retail counter--no paperwork to fill up, no
medical check-ups, and the whole process gets completed
in less than 3 minutes and policy being issued on the spot.
The initiative leverages technology across the process
chain to reduce processing timeright from collecting customer KYC documents to payment collection. The Village
Level Entrepreneur (VLE), responsible for each CSC, fills up
the application form through an online portal. Document

collection need is eliminated by integration with UIDAI for
Aadhar based eKYC. Theres online wallet integration for
easy transfer of money from the VLE.
Once the policy has been issued, the customer gets
an instant SMS and Email, along with a 2 page print-out,
which acts as his insurance policy document. Since everything is done through the portal, all customer requests
and queries are addressed at the CSC outlet itself.
While this may not sound high-tech for the urban,
tech-savvy Indian, whos used to working on mobiles and
online and would probably expect most of these things
from his insurance company. But, for the masses, having a
process as simple as this is transformational. For them, the
policy issuance time could take anywhere from 30 minutes
to a whole week earlier, which has now been reduced to
less than 3 minutes.
CIO: Leading Change in the Digital Economy

Author: Kapil Dev Singh, Founder Coeus Age
he digital economy is forcing most organizations to re-align their business processes, establish new ones,
and explore emerging technologies to reach out to the digitally empowered customer. Its very different from
deploying traditional technologies, which falls within the comfort zone of most CIOs. The new emerging
technologies require business innovation rather than technology innovation, which is a new domain for most CIOs,
because in addition to understanding technology, they must also be understnad what the CEO and other CxOs want,
and then provide the right strategic advice for digital transformation.
How should CIOs lead this change? What sort of competencies do they need to build up to lead digital
transformation in their organization? Kapil Dev Singh explains this beautifully in his latest book. CIOs would find it
extremely useful to understand why they need digital transformation, what sort of leadership style do they follow
and what they need to do to bring about the change that their organization expects them to bring.
It defines the barriers that CIOs have to break to cope up with increasing demands and helps them become more aware about themselves,
which is a stepping stone to lead change. It explains the different types of CIOs, what self-limiting traps to be aware of, and some psychometric
instruments available to understand themselves better.
Once CIOs are self-aware, they need to become aware of others, which has been explained in a separate chapter. It deals in different types
of CEOs and what they really expect from IT, and the CIO in particular. Besides understanding people, its also important to understand the
organization in order to know what to change and how to lead it. This is the longest chapter of the book, and explains the process very well.
The last few chapters are dedicated to creating change generative conversations, and a framework for CIO leadership roles and
competencies inventory.
The book is very detailed with lots of frameworks and models for CIOs to gear up to lead change. While its not a very lengthy book, it does
tend to get a bit heavy at times, requiring concentrated effort to understand what the author wants to say.
Overall, a must read for every CIO wanting to lead in the new digital economy.
- Review by Anil Chopra
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Transforming
the Indian Film
Industrys Storage
Infrastructure
Yashraj Films uses the latest Dell storage arrays in their studio to access and use their archived
catalogue of films for a range of media projects across platforms such as YouTube, Netflix, and
iTunes and make them accessible to millions of film lovers
ver the years, YRF has widened their horizons

into home entertainment by marketing and
distributing DVDs, VCDs and Blu-ray discs
around the world. With YRF producing
between five to eight films per year, the companys
growing archive of films was being stored on a variety of
devices including servers, tape drives, and HDDs. With the
digitization of content giving the company greater flexibility
to expand the distribution of their films and film footage
over multiple media platforms, the company needed a
solution to archive their catalogue.
What they deployed

YRF considered solutions from HP, Isilon, IBM and Dell. The
studio wanted a dedicated storage solution that would
ensure archived films remained highly available, and
deliver reliable data protection. With the final film being
stored on high-resolution files, all the digital assets of a film
can require up to 10-15 terabytes of hard disk space. The
studio reviewed the Dell EqualLogic PS6500E virtualized
iSCSI storage array with SATA disk drives, for archiving their
film catalogue.
Digital transformation benefits achieved through

this solution
The studio now has the flexibility to access and use their
archived catalogue of films for a range of media projects
across platforms such as YouTube, Netflix, and iTunes.
With these platforms being accessible to millions of film
lovers, having an easily accessible film catalogue that is
searchable down to the level of the single frame is critical
for ensuring global distribution of YRF. Specific film files
are delivered to dedicated workstations where the IT
team can package the film or film clip in the appropriate
format for upload, thereby ensuring maximum exposure
for the entire YRF catalogue.
- Adeesh Sharma
A big advantage was the snapshot restoration feature

of the Dell EqualLogic SAN where they could restore a
single frame that may have been corrupted, rather than
having to restore the entire film. That saves them a sizeable
amount of time and ensures no delays during the films
promotion and distribution. Fully redundant and hot-swappable SATA disk drives means the studio has the confidence
of data protection for its film files.
Due to continued technical innovation within the
media industry, the increased use of computer-generated
and computer-altered imagery and a greater demand for
high definition (HD) films, YRFs storage requirements will
rapidly increase. Without a centralised archive, scaling
storage meant the team had to predict future storage
demands in advance of the need. Purchasing additional
physical storage solutions increased their data center
footprint and resulted in poor utilization of resources.
Being able to scale their current storage solution
whenever they need enables them to maintain a unified
platform for film archives. That makes film management
easier and means they can deliver a high level of service
to media partners who in turn receive quick access to
their catalogue.
Ease of management has reduced time spent on
archiving from days to hours and has enabled the team to
focus on new projects. YRF can integrate the storage array
with industry software to add metadata tags to their digital
assets to make their film catalogue easily searchable in
response to specific industry requests.
With a small number of IT staff dedicated to the
entire film studio, the team relies on Dell ProSupport with
Mission Critical 4 hour Onsite Response service to support
their storage solution and keep the studio on schedule.
Despite the expanding archive requirements and increasing
demands from media partners, YRF has been able to
maintain the size of their IT team.
January 2015
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Field Force Automation Helps

HCL Improve CSAT by 92%
A combination of a mobile app, GPS, and
back-end CRM helps the company ensure
that the right Field Engineer reaches the
right customer quickly and resolve the
query on time
- Anil Chopra
nsuring that field service operations run efficiently

is critical to the success of organizations with field
crew and assets on the move. But with the proliferation and usage of IT & mobile devices coupled
with fierce competition among suppliers and distributers
to acquire and retain customers, expectations on customer
experience management have increased many folds. This in
turn has put pressure on service organizations (in particular
Field Operations) to deliver on time, with speed, and at a
lower cost, all while ensuring customer delight.
In order to deal with fierce competition and rising
customer expectations, HCL Infosystems decided to
automate its field force with a slightly different approach.
It was done to enable the right field crew, with the right
tools, skills, knowledge and parts, to get to the right place
at the right time.
The objectives for this field force automation were to
enhance customer satisfaction with faster resolutions and
response time. HCL wanted to optimize its field resource
allocation so as to reduce and avoid Non value Added
time. The company also wanted to ensure its field forces
conveyance costs were optimized through proper route
tracking. Further, the project aimed to enhance the work
window and gain faster feedback and take faster corrective
actions on the same.
Technology Used
To overcome all the challenges of the field ops team and
achieve objectives of the field force automation exercise,
the company developed an application called HCL SMART.
52
HCL SMART is an application conceptualized and

designed for bring about IT enablement & automation of
HCLs field engineers. It was implemented to address a
couple of business imperatives.
Firstly, HCL Services was undergoing a strategic shift in
its line of business, towards a services-based business for
growth and profitability. Secondly, the company wanted
to focus on SLA & KPI driven service business to address
market competition.
The HCL SMART app is capable of running on
Android based GPS & GPRS enabled mobile devices
(tablets, smartphones, etc). The app can help record the
following details:
GPS/GPRS feature enables tracking each Field
Engineers current location (in terms of longitude and
latitude), date and time.
It can track each FEs conveyance and route
It can track each FEs time spent on call and activity
recording
The FEs can raise spare parts requests and track
their dispatch and utilization status. The app also has
dashboards to enable out of the box reporting and
ad-hoc reporting to further assist the FEs to resolve the
customers complaints.
The app is integrated with HCLs backend SAP CRM
system and hence, all the above details are stored in the
system and available for future reference.
How does HCL SMART Work?

When a customer calls, his/her call details (like location,
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problem, etc.) are entered in the SAP CRM system.
Since the location of all FEs is known from the app,
the Central Call Coordinator, located at the centralized
contact centers, can easily locate the nearest FE to the
customer and assign the call to him.
The FE can view all calls assigned to him for the day
along with the assigned time and has the flexibility to
change his schedule, in case he feels that he wont be
able to attend any call at the assigned time. In such a
case, the central call coordinator assigns the call to the
next nearest FE, hence ensuring optimization of service
teams field operations.
The FE is also able to track the customers location
through the GPS on his mobile device, and this ensures
quick resolution to the call at the shortest possible time
and within the prescribed agreed SLAs.
HCLSMART also helps instantly capture the
customers feedback & electronic signature on the
service rendered and this instant customer feedback
helps HCL further improve the quality of its services.
Benefits of Transformation
The application has increased call visibility, as the FEs
are able to view all call details on the app, like the
incident/customer issue along with the customers past

history of complaints and call resolutions, and with
information on the set SLAs needed to be met.
The automation has assured optimization of daily
schedules to address the most critical customers
service business priorities.
The following are some of the benefits that have
been achieved due to this initiative:
Customer satisfaction levels have gone up by
about 92%, by balancing between shorter drive
time and better suitability of a given resource
based on previous acquaintance with the case
or customer.
The company is proactively able to respond to
exceptions using a combination of real-time
information monitoring and a variety of automatic,
semi-automatic or manual re-planning tools.
It has enhanced the actual work window by 20%.
The implementation ensures that each job can be
completed the first time, without the need for any
follow-up visits, resulting a reduced time travel by 30
to 40%. It balances between the cost of a resource
and the objective to minimize the risk of missing an
appointment, scheduling the task as early as possible.
January 2015
PCQuest
53
coverstorY 010101010101010101010101010101010101010101
Smart Cities as the Ultimate Form of Digital

Transformation
What would it be like to live in a smart city? Cisco has already created a blueprint for it on its own
sprawling 2.6 million sq ft. campus in Bengaluru. We explain how such smart cities will integrate
traditional technologies with the new emerging technologies to improve quality of life
- Anil Chopra
ver wondered what would life be like to live in a

smart city? So much has been said about them
that Im sure everyone would desire to at least
experience living in one. A smart city can be
considered as the ultimate digital transformation, which
integrated traditional technologies with emerging ones to
improve the quality of life. Lets see what it would be like to
live in such a city.
Life in a Smart City

Imagine that you wake up in the morning and open your
mobile phone and check where your office bus has reached
on a map, so that you can time yourself to reach the bus
stand just in time. Your company also tracks you and other
employees whore on board its entire bus fleet, along with
their gender and arrival times to ensure complete safety of
each employee. If you prefer to drive down to work instead,
then you check for free parking slots in your office campus
from your mobile app and book one in advance.
You reach office and choose a cubicle you want to work
in, because your company hasnt assigned any fixed seats to
anyone. Each cubicle has a QR code outside, which you scan
to login and personalize the work space. Once logged in, it
adjusts the lighting and A/C as per your preferences, and a
screen in the cubicle even displays your family photos. And

btw, you already checked whether this particular cubicle
was vacant from your mobile phone last night and booked it
because it has the workstation of a particular configuration
you will be needing for your work today.
During a break, you walk over to your office caf to
grab a coffee, and while there, remember that you have to
book a meeting room for some visitors. You pull out your
tablet and quickly check the status of meeting rooms on a
map, and book the one that with an A/C, Internet access,
and signboards.
When you leave office, all lights and a/c automatically
go off. The entire city is under electronic surveillance as
you drive along, to give you a warm secure feeling that the
authorities are watching your safety. You pass by a kiosk
where you see some ladies filing an FIR over a high-definition video chat and a touch screen with a complaint form.
Youd never imagined that women would ever be able to do
this, because doing so required going to the police station.
You have to pick up something from the mall before going home, so you once again pull out your mobile phone to
check which mall has a free parking slot, because it is rush
hour and most malls would be crowded. You save both time
and fuel by doing that.
Cisco Creates a
Smart City Blueprint
in its
own Campus
Users can view the availability of workspaces on a map. Once they block a space, the map indicates
its location and how to get there
54
If you went into

dreamland just
thinking about smart
city life, then youll be
glad to know that Cisco
has already created
such a smart city blue
print in its own campus
in Bangalore. Spread
over 2.6 million square
feet, the campus has
about 8,000 employees
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The companys transport
buses are fitted with GPS that
is connected to the Transport
control room. It enables employees get constant updates
on transport availability.
Challenges of Making
Existing Indian Cities Smart
Implementing smart city solutions in existing urban Indian
cities with their poor infrastructure, poor integration/coordination between civic authorities,
would be a nightmare and full
of hurdles. We asked what
would it take to enable such a
All of Ciscos transport vehicles are fitted with GPS devices, which can be accessed from a
smart city infrastructure in our
centralized control room, who can view how many employees and their gender are sitting in a
particular vehicle.
existing cities?
The task of developing
Smart Cities in India comes with its share of challenges,
working in it, who have access to all the facilities that we
thanks to unplanned urbanization, scarcity of resources,
just talked about.
density of population, lack of basic citizen services and
It offers a pervasive network infrastructure that can easinadequate infrastructure to name a vital few. The issue is
ily and securely connect to devices (like sensors, informaalso of governance, according to Cisco. We need to ease
tion access points and mobile devices). Some key features
regulations to get things going, especially for brownfield
of the campus include networked smart parking, connected
projects. But with the new governments priority on
cafes, recreation and relaxation rooms, a rooftop solar
setting up 100 Smart cities, Cisco is pretty optimistic that
power system and indoor neighborhoods designed for
it will happen.
employees to quickly meet (in person or virtually), collaborate, innovate and deliver wherever they are located.
The campus also features solutions for Smart Work
Using emerging technologies like SMAC and IoT in
Space, which has tools like Cisco Maps comprising of naviSmart Cities
gation applications and sign-based information to make it
According to Cisco, the exploding number of mobile-based
easier for employees to locate meeting rooms and book
end devices, explosion (seven-fold for the last seven years)
them through a device of their choice. The map shows
of cloud-based applications, and the role and impact
the occupancy status of each room by floor, time, etc.
of social media on peoples lives will power Internet of
and even devices available in the room like a/c, Internet,
Everything, which in turn will form the blue print of Smart
signboards, etc.
City solutions. Cities will adapt to ever-growing population
The cubicles inside the new buildings of Cisco Smart
through the use of mobile applications, sensors, crowd
City carry QR codes, which a user can scan to log in and
sourcing and data analytics to respond and deliver services
personalize the workspace. Using a mobile app, a Cisco emto its citizens. For example, IoE will enable governments to
ployee can also book an available workstation or a private
create services that leverage Big Data and crowdsourcing to
office. The app configures the space to his/her personal
expand the power of machine-to-machine communications
liking. The temperature and light is adjusted basis their
for public service delivery. Government departments and
profile and it can be further personalized by having the
cities can benefit directly from technologies like Cloud and
screen in the room feature family pictures.
Analytics that are transforming supply-chain management
High definition video solutions enable employees to
and logistics in the private sector.
collaborate through any device of choice from any location
Technology will also be embedded into the city to deat any time. Tools like Cisco Jabber, Cisco AnyConnect proliver improved urban services like public safety and security,
vide employees the luxury of being able to connect to the
healthcare, intelligent buildings and green energy. The
corporate network irrespective of physical location even
entire city will run on network information and offer citizen
while on travel over the Internet.
services to enhance the quality of life in a Smart City.
January 2015
PCQuest
55
coverstorY 010101010101010101010101010101010101010101
Digitally
Managing
Law and
Order
Increasing mobility and connectivity is not only changing consumer habits or enterprise processes,
but it is significantly impacting everything around us. Now even the government departments are
recognizing the increasing benefits of emerging technologies to better serve the people
- Preeti Gaur
igitalization is transforming industries and

processes of all sectors of the economy. Banagaluru Police has taken one such initiative to
provide a kiosk for remote filing of FIRs. In order to enable citizens to register cases freely and provide
the police department a realistic view of the crime rates
in the city, the Bangaluru Police in a first ever-live deployment in India launched a Remote Expert Government
Services (REGS) to help citizens file a First Information
Report (FIR) remotely, irrespective of the location of the
jurisdiction where the offence has occurred in the city. Indias first Remote Expert Government Services Police FIR
kiosk will allow law enforcement formalities to be carried
out from a remote location.
Equipped with Cisco TelePresence system with HD
video and high-quality audio, a touch screen display with
a virtual keyboard, the kiosk allows citizens to launch a
live collaboration session with a designated police officer
based at the Traffic Management Centre - the technology
nerve centre of Bengaluru traffic police. The complainant
can sign, print and scan documents virtually as part of the
experience. They will also get an opportunity to review the
complaint with an expert, thus ensuring that the FIR filed
is error free. Once the FIR is filed, the citizen will receive a
printed copy of the FIR as an instant acknowledgement.
The Kiosk is accessible 24x7, from which citizens may
interact face-to-face with a remote investigation officer
to expedite the entire process of filing an FIR. This kiosk
serves as the central location for FIRs related to 105 law
& order police stations and 42 traffic police stations of the
city. A citizen need not necessarily visit the police stations
to lodge an FIR. Through this kiosk, citizens of Bengaluru,
including ladies and youngsters will be able to register
cases freely without any hesitation. It will also provide BCP
a more realistic view of the crime rates in the city.
56
Filing the FIR remotely irrespective of the jurisdiction

where the crime has occurred showcases how technology
can transform the lives of citizens by delivering optimized
administration, an efficient law & order system, improved
quality of life for citizens and greater economic, social and
environmental sustainability. This initiative will help in
our efforts to build strong and sustainable police-citizen
relations. It will encourage people to report crime and real
time reporting will help police take swift action. Based
on the feedback from the citizens in Bengaluru, we will
evaluate and set up similar kiosks in the other parts of the
state, said Shri Lalrokhuma Pachuau, IPS, Director General
& Inspector General of Police, Karnataka State.
BCP has leveraged technology to tackle law and
enforcement issues in the city since 2007. Using video
survelliance and analytics technology, the rate of fatal
accidents have come down by 19% in the last four years
(595 in 2014) and the city has witnessed a 30% decrease
in total road accidents from 6024 in 2011 to 4191 in 2014,
in addition to improving the traffic enforcement and management system in the city.
BTP was the first to introduce the Blackberry based
system, e-challan, for traffic violation and also Automated
Fingerprint Identification System (AFIS). The B-TRAC which
is a technology driven project for Traffic Management is
also first of its kind in the country.
Based upon the success of the solution, the BCP
intends to roll out the kiosks in other parts of Bengaluru.
Such collaboration between government departments
and technology enterprises is an appreciable effort
towards building smart cities where technology and
applications can be used to enhance the publics
experience and is a great example of public-private
partnership to develop new solutions to address some of
the citys greatest challenges.
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AISECT Successfully Transforms Semi-urban

and Rural Lives through Innovative IT Solutions
Bhopal-based AISECT is an ICT skills-based education, training, services and e-governance solutions
provider that has fostered IT enabled social benefits amongst millions of rural Indians
- Adeesh Sharma
ith a spread of over 13,000 centers across

27 states and 3 union territories, AISECT
has till date transformed the lives of over
16 lakh rural population and generated
over 12,000 rural entrepreneurs in the country. After being
listed in a World Bank-IIM (A) Joint Report as the most
sustainable and scalable form of IT penetration & popularization in India, AISECT has been honored with numerous
prestigious awards & recognitions at various international
and national platforms.
Business challenges faced

Rural areas are typically characterized by the lack of continuous power supply and connectivity. The organization
overcame this hurdle by switching to a flexible schedule
of centers timings. Also, since most of the available books
were in English, Mr. Choubey (Founder and Chairman,
AISECT) and his peers set themselves the task of coming
up with good Hindi content. Since the organization did not
have adequate marketing funds to build the brand across
India, it had to rely on word of mouth, referrals and direct
contact to open centers. This considerably slowed down
the organizations growth. Training of 25,000 faculty members across 13,000 centers is a herculean task. For a long
time AISECT was unable to fund trainers who could go and
train all of these faculty members.
Solutions deployed
The organization has used ICT in providing basic computer
education and skills training to the students of semi-urban
and rural India. Various products and services, including
skill development programs, placement assistance,
banking facilities, mobile recharge, internet access and
G2C services, were also mounted over the years to the
AISECT Centers offerings. AISECT became the pioneer of
IT content creation in Hindi and other regional languages.
It partnered with Govt. agencies and departments for
executing ongoing developmental programs in the
areas of literacy, education, ICT proliferation, watershed
management and health. SuchnaMitra software was
developed to provide information services at the block
and panchayat levels. Panchayat Information Centers could
then be connected through this software onto the Intranet
58
and both citizen and e-governance services could be

provided on this network. The last mile problem was solved
by adding WLL technology onto this network.
AISECTs portal empowers students with anywhere,
anytime access to education, thereby fostering a
collaborative and interactive approach to learning. The
organization has launched a rural job portal rojgarmantra.
com which is focusing on fulfilling the entry level job
requirements of private and public sector enterprises
at the small town, district and block levels. It recently
launched Eduvantage PRO Interactive Multimedia Content
with the objective of bringing in a low cost, high quality
multimedia classroom solution for K-12 school students at
the small town, district and block levels. The product has
been assembled in the form of a pen drive thereby making
it affordable for both private as well as Government
schools. It partnered with the State Bank of India to offer
mobile banking services in Madhya Pradesh. Mobile vans
fitted with ATM would go to the village thereby providing
the unbanked population the ease of cash transactions
right at their doorsteps.
Benefits gained post deployment

AISECT has been able to set up 13,000 multipurpose
ICT and skills based training, education, services &
e-governance centers at various district, block and
panchayat levels across 27 states and 3 union territories
of India. More than 12,000 rural entrepreneurs have been
generated who are contributing towards the IT revolution
in the country. Around 50,000 people employed within
the AISECT network. Lakhs of rural families have benefited
from the citizen services delivered to them through
more than 6,000 AISECT centers across Madhya Pradesh,
Chhattisgarh and Punjab as part of the organizations
initiatives under the Common Service Center (CSC) Project.
AISECT has trained 8,000 women under the innovative
digital literacy programme by E-Vidya in the two states
of Punjab and Chhattisgarh. It has also successfully
established 20,000 banking kiosks, opened more than 30
lakh bank accounts which have done transactions worth
Rs. 1500 crore. AISECTs Indira Suchana Shakti Yojana (ISSY)
programme has trained over one lakh girls in ICT skills in
about 1297 schools of Chhattisgarh.
hands
Using a Password Manager to Access Credentials

KeePass is a free password Manager that lets you access your password wallet in your browser, across different mobile devices
eePass is a completely open-source password

manager that stores all your sensitive data locally. It lets you control your password database
and store it all locally. You can download and try
KeePass from this months PCQuest DVD.
Method 1: Use KeePass in Your Browser
KeePass doesnt offer a browser extension, so it wont
pop up and prompt you when you visit a login page. You
could copy-paste or drag-and-drop your login information
from KeePass into the appropriate boxes on the web page,
but that isnt the most convenient solution. To give your
credentials automatically to your browser when it opens a
specific site, you may need to tweak the auto-type settings
in an account entrys setting. Just add your specific page
entry here.
Method 2: Use a Third Party Extension

There is also another way. Third-party browser extensions
allow you to directly integrate KeePass into your browser.
Use KeeFox for Firefox or chromePass for Crome. Other plugins and third-party applications can be found in KeePasss
plugins and extensions page. Such a browser extension
will integrate KeePass into your browser, providing quick
logins and one-click saving of new login information to your
KeePass database. Unless you would like to keep KeePass
entirely separate from your browser.
- Raj Kumar Maurya
a local application,
KeePass doesnt attempt to automatically synchronize these
passwords via the
cloud or move them
to other computers.
Its your job to back
this database and
sync it. The easiest
way to sync this file
amongst your computers is to place it in
your Dropbox, Google Drive, SkyDrive, or whatever other
cloud storage service you use. Your cloud storage service
will synchronize it
amongst your computers, and you can
open the database
file directly from the
folder in KeePass. If
you dont want your
passwords residing in
the cloud at all, you
could simply move the password database around on a
USB stick.
Method 4: Access Your Passwords on Your Phone Through
an App
To view your KeePass info from your smartphone, youll
just need to move the KeePass database to your phone and
use a third-party mobile app that can access it. Choose an
app thats compatible with KeePass databases. Android
users can try KeePassDroid, while iPhone users can try
MiniKeePass. Launch the app, open your KeePass database,
and enter your encryption key to access, view, and manage
it on your smartphone.
Method 3: Sync Your KeePass Data Across Computers

Now, what happens if you have access to multiple computers and you need to copy your KeePass database file. As
January 2015
PCQuest
59
hands
Best iOS 8 widgets for your iPhone
Now you can enable widgets in the notification centre with the all new iOS 8
OS 8 brings various new features

to the Apple devices such as voice
integration in text messages,
health and fitness apps, third
party apps, editing tools in gallery, etc.
and amongst these Widget support
is definitely a welcomed addition
which was missing from the iOS
ecosystem. However, unlike Android
OS which supports widgets on the
home screen, Apple has implemented
them in a slightly different way.
Instead of placing them on different
home screens which keeps updating
them and consumes battery, iOS 8
integrates them in the notification
centre (in a vertical scrollable fashion)
that only updates when you pull down
the notification panel. The following
section helps you to enable the
notification center widgets.
- Rohit Arora
want to display in the notification

center by simply adding them to
the list. You can also select the
order in which they will appear by
dragging them up and down in the
list.
Some of the best iOS 8 widgets
that can make your Apple device a bit
more personal and smarter are listed
below with their respective screenshots.
have the ease to mark them complete

without even opening the application.
One of the best task management
applications - Evernote is also
upgraded to support widgets in iOS
8. As you can see in the following
screenshot, it shows the tasks to be
done with the pictures (if you have set)
and you can directly tap on the options
such as Text, Camera, Photos, etc. to
set a new note.
Wunderlist
The application is one of the best that
allows you to manage your tasks in a
simple and efficient manner. As you
can see in the following screen shot,
you can add new tasks, highlight them,
sort them and share them via email.
You can also create tasks in different
categories or make new ones.
Enabling widgets in notification centre

can be done in just two steps:
1) First you need to install the applications from the App store which
can be integrated in the notification panel. A host of applications
from different categories such as
productivity, news, work, social
networking, etc. are available in
the App Store.
News 360
News 360displays the days three most
important stories in the notification
center and a single tap on the chosen
story will take you to the application.
You can set which category interests
you the most and get the updates right
through in the notification bar.
The following screen shot shows

the applications widget in the
notification centre. It displays the
uncompleted tasks of the day. You
2) Now as you can see in the screenshot above, the bottom of the notification center has an Edit button.
You can select which widgets you
60
Data Man Next

The application is a good one that
allows you to keep a check on the data
you have consumed directly through
the notification centre. As you can see
in the screenshot, the widget displays
the data consumed in red and green
bars according to your usage during
the day. It also warns you when the
limit exhausts, so that you can switch
off your data.
centre with a single tap without even

unlocking the phone.
It also lets you set quick access to
your favorite applications (up-to three
in free version). The paid version gives
you the option to make your own lists
of actions.
Vidgets
As the name suggests, the application
features over 30 widgets that can be
placed in the notification center for
quick info.
Quick-Tap
Quick Tap is one of the coolest widget
app in the App Store. It lets you place
a set of actions in the notification
centre to give you one tap access to
frequently used applications.
The first screenshot displays the

interface which is quite simple. You
can tap on the plus button and scroll
the list of widgets you want to add
in the notification centre. The list
includes date, calendar, memory info,
sunrise time, altitude information,
current weather and a lot more. You
can also change the color theme of
the widgets by tapping on the paint
box at the left.
This screenshot shows the applied
widgets in the notification center.
a. Pcalc lite
This free application is a perfect option
if you frequently play with numbers.
The application mode has a scientific
calculator and a unit converter (free
version). And as you can see, the
Widget mode comes with the basic
calculator which allows you to perform
calculations directly through the notification centre.
b. Calender
The stock calendar application in iOS
8.1 also features a widget that displays
your current events and the tasks
you have set in a simple and efficient
way. However, it does not display the
current month with all the dates.
The second screenshot shows a

widget - WDGT calendar which you
can download from the App store
that displays all the days and the
marked events.
As displayed in the screenshot,

you can set your favorite contacts in
the first list of the widget and a single
tap will directly call the person. The
free version lets you set up-to three
contacts for quick call.
Similarly, you can play tracks
directly through the notification
January 2015
PCQuest
61
hands
Get a Mac OS X-Style

Desktop Dock on Ubuntu
Cairo Dock is a utility that lets you enjoy a complete Mac OS X-style launcher
on your Linux Desktop
- Raj Kumar Maurya
ou switched from Mac to Ubuntu 10.4 and

are missing a beautiful Mac OS X-style launcher
or you just want to replace Ubuntu Unity
Launcher with a dock then this utility is for
you. A third party application Cairo-Dock is completely
customizable and can be added to a Linux desktop to
improve user experience.
Step 1: Open the software center of Ubuntu and type
cairo into the Search box in the upper-right corner of the
window. Cairo-Dock is available in the Ubuntu Software
Center. Click on Cairo-Dock and then click the Install
button. If authentication dialog box pops up then enter
your account password.
Step 2: When the installation is finished, the Install

button becomes the Remove button allowing you to
uninstall the application in case if you want to uninstall it.
62
Step 3: An icon for Cairo-Dock is added to the Unity

Launcher. Click the icon to start Cairo-Dock. A dialog box
asks you if want to use OpenGL when running Cairo Dock,
which allows you to use hardware acceleration. Click Yes
if you want to use OpenGL in Cairo Dock.
Step 4: Before using Cairo-Dock, please reboot your

system. Now, right-click anywhere on the dock, select
Cairo-Dock from the popup menu, and then select
Configure from the submenu.
Step 5: The Cairo-Dock configuration dialog box opens

with the Configuration tab. There is a three sub tab
Behavior, Appearance and Shortkeys option that
allows you to change the setting of the dock such as the
docks position on the screen, the visibility of the main
dock and sub-docks and the behavior of the Taskbar,

themes for the icons and the view for the main dock
and sub-docks. You can set up a different shortcut for
different action.
Step 9: Now you have a beautiful dock with you, but

if want to disable Ubutnu Unity launcher which is the
default option, go to the software center and download
comphizconfig setting Manager and install it.
Step 6: Click the Current items tab to change settings for

the items currently on the each dock.
Step 7: Click the Add-ons tab to choose which add-ons

to enable on the dock. There is a list of themes that comes
with Cairo-Dock and you can load other themes as well. To
change the theme on the dock, click the Themes tab.
Step 10: After installing , start comphizconfig setting

and follow the given steps for hiding Unity side bar
1. Open CompizConfig Settings Manager.
2. Go to the Ubuntu Unity Plugin.
3. On General tab there is a option Enable
Shortcut Hint Overlay uncheck box and from
Launch Tab Animation and Urgent Animation
combo box select None and from Launch Opacity
option select Autohide. To show it again just
press win+crtl together.
Step 11: After following these steps you get a clean

desktop interface with a dock as shown below.
Step 8: If you want to auto-start Cairo-dock when you login

to Ubutnu, just right click on dock and click on Cairo-Dock.
January 2015
PCQuest
63
hands
Hide or Dismount a Partition with Disk

Management Utility in Windows
Secure or hide your personal drive data from unwanted access by hiding it
- Raj Kumar Maurya
he tutorial guides you how to hide your personal

data or tools (on a particular drive) on a system
with multiple operating systems installed or on
a system with multi-user access. You can do this
through Computer Management or the Command Prompt.
You will also learn how to unhide or mount it back, when
you need it.
Note: When you hide it this way, it will never show again
until you unhide it manually. It works in all the versions of
Windows.
Step 3: In the Change Drive Letter and Paths window,

click on the Remove button. You are asked to confirm the
removal of the drive letter. Click Yes.
Part 1: Hiding (dismounting) the partition

from Disk Management
Step 1: Open the Disk Management utility by right clicking
on My Computer > Manage > Disk Management. A list with
all the partitions existing in your computer will show.
Step 2: Right click on the partition you want to hide

(dismount) and select Change Drive Letter and Paths.
NOTE: Make sure you close all the applications that might
be using files from that partition and then click Yes, to
continue the drive letter removal operation otherwise you
may get a warning as shown in the screenshot.
Now, the partition is hidden or dismounted and no user

can access it. Every time one logs in, Windows recognizes
the setting and the partition never shows until and unless
you manually unhide it.
Part 2: Hiding (dismounting) the partition from the

Command Prompt
Step 1: The above process and its result can be achieved by
using a simple command on Command Prompt. First, right
click on Command Prompt and run it as administrator. Type
the following command: mountvol drive letter /D. Replace
the drive letter text with the actual letter of the drive you
want to hide (dismount). We have hidden the partition is
64
E, so the command is mountvol E:\ /D. The /D argument

stands for dismount.
Part 4: Unhiding the partition from the

Command Prompt
Step 1: Run Command Prompt as administrator and
type mountvol/?. You will first see a list of all mount and
unmount volumes or partitions.
Part 3: Unhiding the partition from Disk Management

Step 1: If you want to unhide (mount) a partition, open
Disk Management as shown in part 1. Then, select the
drive you want to unhide, right click and select Change
Drive Letter and Paths.
Step 2: In the Change Drive Letter and Paths window
you will see that there is no drive letter assigned to the
partition. To make it visible again, it needs a drive letter.
Click the Add button.
The entries with text NO MOUNT POINTS represent

hidden (unmounted) partitions, which can be unhidden
(mounted) again.
Step 3: From the, Assign the following drive letter, dropdown box, select the drive letter you want to assign. When
done, click OK.
The partition is now visible again and anyone can access it.
Step 2: To mount a partition type: mountvol drive letter

VolumeName. The text drive letter should be replaced with
the letter you want to use (e.g. D: E: F:). Make sure you
assign drive letters which are free and not taken by other
partitions. VolumeName should be replaced by the text
which starts with \\?\Volume{.
Note: The command is case sensitive - using the wrong
case even for one letter, will cause the command to fail.
The partition simply shows up in Windows Explorer,

if the command is executed successfully without any
error message.
Note: This activity should be exercised very carefully.
PCQuest will not be held responsible if the user loses data
or damages anything because of this.
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Monitor Network Bandwidth

Utilization with Cacti
We tell you how to setup this popular tool on Ubuntu 14.04 and Linux Mint 17 to
monitor your network bandwidth usage.
- Raj Kumar Maurya
acti is an open source web based network monitoring tool designed as the front end application
for the RRD tool (Round-Robin database tool). It
provides a fast Poller, advanced graph templating, multiple data acquisition methods, and user management features out of the box. It is generally used to get a
graph data for the CPU and network bandwidth utilization
and monitors the network traffic by polling a router or
switch via SNMP. Here we show you how to install Cacti on
Ubuntu 14.04 / Linux Mint 17 in a few simple steps.
Install the following packages for setting up Cacti

sudo apt-get install apache2 php5 php5-mysql php5-snmp
mysql-client mysql-server snmpd rrdtool
You will be asked to setup root password for MySQL,
which will be required to setup cacti.
Step 3: On the next screen click yes to configure the

database for Cacti, otherwise click No.
Enter the root password for MySQL and then enter the
password for cacti user for Cacti database.
Setup Cacti
Step 1: Once you have performed the above installation
then its time to setup Cacti. For doing this just point your
browser to http://your-ip-address/cacti. Click on Next to
continue.
Step 2: After the above step, you will see a Cacti
Installation webpage where you have to scroll down for the
options. Please select New Install for new installation and
then click on Next.
Installing Cacti
Install the Cacti package using the following command and
follow the instructions given below:
sudo apt-get install cacti
Step 1: When you run the above command, it will ask you
to configure php.ini. Just press Enter.
Step 3: At this step, it will show you, if there is any package

missing that is mandatory for Cacti.
Enter User Name and Password (default admin / admin).
The following screenshot shows the dashboard of Cacti.
Step 2: Select web server for which Cacti should be

configured.
Now, you can start configuring Cacti to monitor your

devices. In our next issue will discuss how to configure
Cacti to monitor devices.
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Backing Up Files from an Unbootable System

Windows Installer Disk is nifty tool that lets you back up files from
your computer that refuses to boot up
henever your Windows system does not

boot or crashes then you do not have to
pull out the hard drive or use any Linux
Live CD to recover your data. You can use a
Windows installer disk to quickly backup your files. Whats
more you can use a Windows 7 disk to back up files from a
Windows 8 system or vice versa.
- Raj Kumar Maurya
You will see the System Recovery Options window

click Command Prompt to launch a Command Prompt
window.
Step1: Boot From a Windows Installer Disk

First, insert a Windows installer disk (or a USB drive with
the Windows installer on it) onto your computer and
restart your computer. If you are not able to boot, then you
need to change the boot settings in your computer BIOS.
Step2: At startup select Repair Your Computer option

which you will see at the bottom-left corner of the window,
with both Windows 7 and Windows 8 installer disks.
Step 5: When Command Prompt opens, type notepad and

press Enter to launch a Notepad window. Click File and
select Open in the Notepad window.
Step 3: If you are using a Windows 8 installer disk, select

Troubleshoot > Advanced Options > Command Prompt.
Step 6: Here, we want to open Windows Explorer. So, ensure you select the ALL Files option at the bottom of Windows and the click on My Computer. Then you will have all
drives on your system including external drives and you will
be able to copy paste your selected files on any drive.
Step 4: If you are using a Windows 7 installer disk, select

Restore your computer using a system image you created
option and click on Next. When it unable to recover then it
shows two option retry and cancle, press cancel
Do not double-click any files as the Notepad will try

to open them, and possibly freeze. If the Notepad freezes
go back to command prompt and type taskmgr. This will
launch Task Manager and kill the Notepad process and
open it again from CMD. Once copying of files is done, shut
down your computer and perform a clean install.
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Manage KVM (QEMU) with Kimchi, a Virtual

Machine Management Web interface
Install Kimchi on Ubunto in ten easy steps
- Raj Kumar Maurya
imchi is an HTML5 based web interface for KVM.

It provides easy and flexible interface to create
and manage several guest virtual machines.
Kimchi puts a thin layer over what is already
there with KVM and Linux. You dont need to install a
separate management server as it manages KVM guests
with the help of libvirt. It also supports mobile browsers.
Kimchi can be installed on the latest versions of Linux
but we are explaining its installation on Ubuntu 14. Here,
we used Ubuntu 14.10 as a KVM host
Step 1: First, run the command to install the following
dependent packages before installing Kimchi.
$ sudo apt-get install gcc make autoconf automake gettext
git python-cherrypy3 python-cheetah python-libvirt
libvirt-bin python-imaging python-pam python-m2crypto
python-jsonschema qemu-kvm libtool python-psutil
python-ethtool sosreport python-ipaddr python-ldap
python-lxml nfs-common open-iscsi lvm2 xsltproc pythonparted nginx firewalld python-guestfs libguestfs-tools
python-requests websockify novnc spice-html5 wget
Step 2: Once the above packages are installed, download
the latest version of Kimchi from github.
$ wget https://github.com/kimchi-project/kimchi/
archive/master.zip
Step 3: Unzip the downloaded file using the following
command:
$ unzip master.zip
$ cd kimchi-master/
Step 4: Build Kimchi using the following command:
$ ./autogen.sh --system
Step 5: Install Kimchi using the following command:
$ make
$ sudo make install # Optional if running from the source
tree
to login. Use your system credentials to login your

system.
Step 8: Once you logged in, you will see the guest virtual
machines on current host (if there is some already
running). On the Dashboard, you have buttons to perform
shutdown, restart and connect to console by clicking on
the desired action. If there is no virtual machine, then you
can create a new guest machine by clicking on the + sign in
the right corner. If you use this option to create a machine,
it will be done through templates.
Step 9: You can manage templates through the templates
menu. To create a new template, click on the + sign in the
right corner. You can create a template using ISO images.
You can place iso images on /var/lib/kimchi/isos or use a
remote one.
Step 10: You can manage storage pool by going to the
storage menu. There you can add a new storage by clicking
on the + sign. It supports adding NFS, iSCSI and SCSI fibre
channel storage. Network can be managed by going to
the network menu. You can create a new network with
isolated, NAT and bridged networking.
Step 6: Run Kimchi by using the following command:

$ sudo kimchid --host=0.0.0.0
Step 7: For accessing kimchi, open your web browser
and type https://localhost:8001. You would be asked
68
70+Tools for Android OS Mgmt, System

Security and Privacy, Firewalls, Network
Monitoring, and much more
Secure your network from malware, manage your Smartphone smartly, use
encryption software to further protect your data, plus enhance your network
management capabilities with these nifty utilities
- Raj Kumar Maurya
16 Personal Security tools

Glass Wire: It is a software utility that provides you
round-the-clock security by monitoring the incoming and
outgoing network traffic.
Kid Logger Pro: All parents and tutors want to make
sure that children are safe while browsing the web. This
application runs in the background, so youngsters will not
even know they are being monitored.
BlackBeltPrivacy: It allows you to perform secure transfers so that designers and developers can use it to share
important or confidential designs and data.
PC on/off time: This is a small and useful piece of
software that lets you see the exact times at which your PC
has been working. This might help you keep track of your
childrens activity.
RogueKiller: RogueKiller is a lightweight and portable
application that scans all your currently active processes
and terminates suspicious ones, in order to free up some
memory.
My Lockbox: It is a straightforward software solution
that provides you with a secure environment to lock folders.
The Web Blocker: It an Internet parental control utility
that helps users block access to defined websites, but also
to access the Internet history of specific accounts.
WebWatcher: WebWatcher is a small Java application
that will help you keep an eye on interesting Web-pages.
You register a list of URLs you want to monitor, and WebWatcher checks for changes whenever you ask it to, or at
given intervals.
Portable DNS Cache: Portable DNS Cache is a reliable
and efficient monitoring tool that enables you to record
the DNS cache and save it to a file, so that you can later use
or analyze it.
Burn Protector Enterprise: It is a useful application
designed to keep your confidential data protected and you
can use it to enforce burning permissions on any number
of computers.
SimpleDesktop Lock: Simple Desktop Lock, a very easy
to use application that does exactly what its name sug-
gests: it locks the Windows desktop and blocks unauthorized access.

DashLane: Dashlane can help you organize all your
credentials within a password-protection application, thus
ensuring that no unauthorized people can view them.
KeePass Password Safe: KeePass Password Safe is a
compact but powerful application built to help you store
and manage credentials for online accounts as well as
protect them from unauthorized access.
LastPass: LastPass keeps all your passwords gathered
into a single, secure place on your computer, preventing
unauthorized users from accessing sensitive information. It
offers support for Internet Explorer, Firefox, Chrome, Opera
and Safari.
Password Safe: Password Safe is a small tool that was
designed to help you store complicated combinations in
the same place. The apps interface is very simple, so it
should be easy to figure out by any users.
RoboForm: A powerful program that helps you store
and manage login information and bookmarks in a secure
environment while offering support for browser integration
11 Antivirus and Anti-spyware

SUPERAntiSpyware: This application has the power to
scan and remove the threats and even provide real-time
protection.
Ad-Aware: It provides two-way protection encased in an
antivirus joined with an anti-spyware engine.
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SpyBot - Search & Destroy: Scan your computer

for spyware and remove it, take preemptive protection
measures, repair system inconsistencies and update virus
definitions on a regular basis.
Spyware Terminator: It helps you scan your system
for malware using different modes, optimizes your PC and
manages startup items.
Avast Antivirus: The program features intuitive,
advanced and customizable scanning methods along with
other modules dedicated to computer safety.
Avira: The free edition of Avira Antivirus seems to be
the right choice for many users who are searching for an
anti-malware solution with good performance results.
BitDefender: Bitdefender Antivirus Free Edition sits
quietly in the system tray area while remaining alert at all
times and notifies users only when detecting suspicious
activity on the PC.
Kaspersky: Kaspersky Anti-Virus is a premium antimalware utility designed to detect and eliminate viruses,
worms, Trojans, adware, auto-dialers, suspicious packed
and multi-packed files, along with other web-based threats
that may harm or steal data from the computer.
Malwarebytes: Free anti-malware application with basic protection against viruses, spyware, adware and other
web threats, wrapped up in a highly intuitive interface.
Comodo: It includes an antivirus module, combined
with firewall features build with an unbreakable shield.
Panda Internet Security: Panda Free Antivirus is a
small-sized and very simple-to-use anti-malware application that resorts to cloud technology to rapidly find and
prevent Trojans, worms, viruses, etc. without sacrificing PC
performance.
7 Encryption Software
Axcrypt: A software that enables you to easily encrypt files
and folders.
Crypt4free: Crypt4Free is a straightforward application
designed to help you encrypt data by setting up passwords.
Kryptel Lite: This is the free and lighter edition of Kryptel, a simple-to-use Windows program designed to encrypt
files and folders in order to restrict other users access to
them. It features several intuitive options that can be easily
figured out.
Remora USB File Guard: Remora USB Disk Guard is
a handy application that allows you to protect the files
stored on a removable device by encrypting them. It is a
useful tool for any user who stores confidential documents
on their USB disk.
USB Flash Security: Transferring data via a USB storage
device is a commonly used method today, due to the possibility of managing large files and take it anywhere. It can
also be home to personal, classified data and even a victim
of malicious software. Luckily, applications such as USB
70
Flash Security give you the possibility to keep all your files
safe and sound.
WinGuard Pro: Important files and documents are not
only at risk with an active Internet connection. When a
computer is used by multiple people, files can be accidentally deleted or programs accessed without permission,
WinGuard Pro you can impose restrictions and protect
various tasks with a password.
WinXAR: WinXAR is a powerful security tool, designed

to password-protect your personal information. The GUI is
user-friendly, similar to the one of Windows Explorer. All
you have to do is select a file or folder, then encrypt it.
8 Firewalls for Enterprise and Personal Networks

Comodo Firewall: Keeping your computer secure while
connecting to the Internet is a must for anyone. Operating
systems come equipped with basic tools for such tasks, but
there are various applications out there strictly dedicated
and with enhanced features.
Outpost Firewall: The firewall can be configured to
remember the list of trusted networks and stop the attempts of malware programs to disable it by using the Selfprotection mode.
Private firewall: Private firewall is an application that
allows you to add extra security measures for your system.
Its main advantage is that it allows you to prevent intrusions on the computer and protect it from information
theft.
IPCop Firewall: The IPCop Firewall is a Linux firewall
distribution. It is geared towards home and SOHO users.
The IPCop web-interface is very user-friendly and makes
usage easy.
Endian firewall: Endian firewall is Stateful packet
Inspection concept based firewall which can be deployed
as routers, proxy and Gateway VPN with OpenVPN. It has
originally been developed from IPCop firewall which is also
a fork of Smoothwall.
pfsense: pfSense is another Open Source and a reliable

firewall for FreeBSD servers. Its based on the concept of
Stateful Packet filtering. It offers wide ranges of feature
which is normally available on expensive commercial firewalls only.
IPFire: Linux based firewalls for Small Office, Home
Office (SOHO) environments. Its designed with modularity
and highly flexibility. IPfire community also takes care of its
security and developed it as a Stateful Packet Inspection
(SPI) firewall.
ZoneAlarm Firewall: The application control feature
literally keeps an eye on all running processes and their behavior, and if the learning mode is selected from the setup
process you are prompted whenever applications interact
in order to allow or deny their activity if you consider it
suspicious.
4 Networking Monitoring Tools

Cacti: Cacti is a complete network graphing solution
designed to harness the power of RRD Tools data storage
and graphing functionality. Cacti provides a fast poller,
advanced graph templating, multiple data acquisition
methods, and user management features out of the box.
7 Disk and Partition Recovery Utilities

Recuva: It recovers files deleted from your Windows
computer, Recycle Bin, digital camera card, or MP3 player.
TestDisk: If you accidentally deleted a partition, or if
your computers hard disk drive was damaged by a certain
type of virus or faulty software, with TestDisk you can easily
recover lost partitions, as well as make hard disk drives
bootable again.
Pandora Recovery : It allows you to find and recover
recoverable deleted files from NTFS and FAT-formatted
volumes, regardless of their type - you can recover
pictures, songs, movies or documents.
Kaspersky Rescue Disk: Kaspersky Rescue Disk is a virus
removal solution for critical situations. It was designed to
be used when regular antivirus software fails in detecting
and cleaning a system of various infections.
Wise Data Recovery: Wise Data Recovery is a free
data recovery program. It can recover files (photo, word,
email, txt, etc.) that have been permanently deleted
and marked as free space by the operating system. The
program can also be used to recover files deleted from USB
flash drives, memory cards, or MP3 players.
Redo Backup and Recovery:. It allows bare-metal
restore. Bare metal restore is not only the best solution
for hardware failure, it is also the ultimate antivirus.
Even if your hard drive melts or gets completely erased
by a virus.
Clonezilla : It helps you to do system deployment, bare
metal backup and recovery. Clonezilla live is suitable for
single machine backup and restore. Clonezilla saves and
restores only used blocks in the hard disk. With some highend hardware in a 42-node cluster, a multicast restoring at
rate 8 GB/min was reported.
6 Smartphone Management Tools
PRTG network Monitor: It is a powerful network

monitoring solution by Paessler. The network traffic monitor freeware tracks network activity and bandwidth usage,
monitors the availability of network devices, and gives you
a complete overview of your network.
WirelessNetview: WirelessNetView is a reliable application designed to keep an eye on the surrounding wireless
networks, logging important information such as signal
strength.
Zenoss Core: An open-source IT monitoring solution.
Using a single, web-based console and agentless technology, you can monitor and manage the performance and
availability of all devices in your IT infrastructure (network,
server, storage, applications, converged infrastructure,
virtualization/cloud.
Kingo ROOT AirDroid Mobogenie

Nexus Root Toolkit BlueStacks.
Wireless Workshop
10 OS Enhancements
WinReducer 8.1: You can add custom entries to the
desktop context menu so you can easily restart, shutdown
or hibernate your PC
QT TabBar: QT TabBar is an intuitive program that
allows you to create tabs when browsing directories with
Windows Explorer, eliminating the need to open a new
window for every folder opened.
Audio Switcher: Audio Switcher is a small-sized and
portable application that facilitates immediate switches
between audio devices from the system tray area.
SageThumbs: It is a shell extension allowing to preview
many image formats as well as quickly and easily convert
them to popular types such as JPG, GIF, BMP or PNG
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Oracle VM VirtualBox: A powerful virtualization app

that allows you to work with multiple operating systems
on the same computer and tweak advanced features (e.g.
shared folders, seamless windows, 3D virtualization)
Universal USB Installer: Simplistic piece of software
that adopts a step-by-step approach for helping you run a
live Linux distribution from a portable USB flash drive.
UXTheme Multi-Patcher: Simple-to-handle program
that helps you patch your theme engine files so you can
use any third-party visual style for giving a whole new look
to the operating environment
Microsoft Windows Server 2003 Service Pack 2:
Strengthens the security and reliability of the server, along
with the ability to better make use of multi-core computers
DirectX 10 for Windows XP: A customized version of
Microsofts DirectX that is easy to install and requires no
additional setup for accommodating advanced multimedia
applications and games
Aqua Dock: An OS X-style docking bar that enables you
to improve your desktops appearance and functionality by
allowing you to quickly launch applications.
Royal Envoy 2: Explore ancient caves and forgotten

mines, meet mystical nymphs and leprechauns, engage in
snowball fights in the frigid arctic, and rescue the people of
Middleshire from the fires of a terrible volcano. With you
as their guide, the people will build a veritable paradise while you win prizes for your speed and quick wit.
Aladin and the Enchanted Lamp: Aladin, a young
orphan, lives in the Orient. His only wealth lies in his small
house and an old ring, that formerly belonged to his father.
A strange dark sorcerer seems to be willing to help him.
This game has 2 Game modes: classic or timed and incredible high definition graphics.
21 Adobe Photoshop image Editing Videos Tutorials
Adobe Photoshop - 3D Text

Adobe Photoshop - Change Hair Color
Adobe Photoshop - Extract Change background
Adobe Photoshop - Fitness Body and Tattoos
Adobe Photoshop - Glass Effect
Adobe Photoshop - Make Up
Adobe Photoshop - Rainbow Effect and many more.
6 Tutorials
802.11 WLAN Systems

IPv6 & DNS: DNSv6
L2VPN tutorial
2 Linux Distros for Security Appliances

Alpine Linux: Alpine Linux is a community developed
operating system designed for x86 routers, firewalls, VPNs,
VoIP boxes and servers. It was designed with security in
mind; it has proactive security features like PaX and SSP
that prevent security holes in the software to be exploited.
Those are normally found in embedded systems and are
smaller than the tools found in GNU/Linux systems.
4 Free Full Games

Shadow Shelter: You performed as a private investigator
to search for the missing heir to an old estate in Scotland.
Spirits and ghosts have long occupied the space within
its walls. They will only let you into their. You will find a
blood-chilling atmosphere, diverse selection of challenging
puzzles and a thrilling hidden object, adventure game.
Big Air War: This is a air combat shooter game with
stunning graphics alongside great audio, effects and awesome gameplay. Beautiful levels with immersive missions
to complete. Multiple extreme boss battles. Accessible to
beginners, as well as hardcore shooter addicts. Easy game
controls, arcade action and lot of guns, bullets, rockets and
explosions.
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BackBox Linux: BackBox Linux is an Ubuntu-based

distribution developed to perform penetration tests and
security assessments. It is designed to be fast and easy to
use. It provides a minimal yet complete desktop environment, thanks to its own software repositories, which are
always updated to the latest stable versions of the most
often used and best-known ethical hacking tools.
review
MEDICAL ELECTRONICS
AliveCor eCG Monitor
The FDA approved portable heart rate monitor gives accurate cardiac readings
Rohit Arora
liveCor monitors your heart by observing single-channel electrocardiogram (ECG) rhythms. It also displays ECG rhythms (on
your mobile screen) and detects atrial fibrillation which is the
most common form of abnormal heart condition responsible for chest
pain, fainting or even congestive heart failure. AliveCor is a US based
company, which has introduced the device in India in collaboration
with Appollo Hospitals.
How accurate is AliveCor?: The portable heart rate monitor has
been given clearance by United States Food and Drug Administration
(FDA) for its accuracy to detect atrial fibrillations. It is compatible
with iPhones and a variety of Android smartphones. We tested it on
Samsung Galaxy Note 4 and iPhone 3GS.
How to use: Setting up the device is quite an easy job. You
just need to install the AliveECG application for your device. The
application requires an account setup to use the ECG monitor. After
setting up the account you can simply start taking readings that will
be stored at two places: one in the application itself on your mobile
device and the other on the AliveCors server. The recorded readings
can be sent to your doctor via email (from the app itself) so that you
can get instant information about your health. The application also
has a library of all sorts of useful cardiac information. The PDF report
of a reading occupies just 35KB of space. Also, you do not need any
prescription for using it. The application provides separate features
for medical professionals. Once they register, they can add their
patients and allow those patients to send their ECGs directly to them
through this app.
You can stick the monitor at the back of your smartphone but it is
really tough to remove the monitor once it is fixed. So we recommend
buying an extra back cover on which you can stick the monitor. The
monitor takes the electrical signals when you rest your fingers on it
and converts them to ultrasound waves to communicate with your
phone through its microphone. It is very light so you can keep it fixed
without worrying about the increased weight.
We took readings in various situations for varying levels of physical
activity during the day and found a definite difference in the readings.
You can also comment on a particular reading to keep track of the
situation in which it was taken.
How is it useful?: This device will be useful for people undergoing
cardiac treatment. They dont have to take the trouble of going all the
way to a diagnostic lab if theyd just like to share a quick ECG with
their doctor. Any health conscious person might also find this device
useful. Lastly, doctors and physicians can also use this to check the
ECG of their patients and then decide whether to send them to a
diagnostic center for a detailed investigation.
With all such advantages, there are some setbacks too. The
manufacturer has not recommended the monitor for patients with
a cardiac pacemaker as it may not accurately detect the pacing
spikes from the pacemaker. Another disadvantage of the device is its
PrIce
74
PerFormance
Price: `7,500
KEy SPECS: Weight: 27g, Dimensions (L) 3.5in x (W) x 1.9in x (D)
0.3in, Battery type CR2032, usable with Samsung S3/S4/S5, Samsung
Note 3, HTC One, iPod Touch 5G, iPhone 4/4s, iPhone 5/5s, iPad Air and
iPad Mini
ProS: Portable and light weight, easy to set-up and use, compatible
with a variety of smartphones
ConS: Non-continuous monitoring, requires an action triggered by
patient himself, stiff competition from smart wearables and smartphones
with heart rate monitors, not recommended for patients with a
pacemaker
WrItE to: Appollo AliveCor
Ph: 1-855-338-8800, +91-7680881596
non-continuous nature of monitoring heart activity that does not

integrate any provisions for prior alerts in case of any emergencies.
A patient has to trigger the monitoring action by himself that may
not be possible in severe heart conditions.
Bottom line: AliveCor is a nifty device to keep a check
cardiac health; Its meant for quick ECG screening and not as an
alternative to getting your ECG done at a diagnostic center. Appollo
Hospitals offers a special package of Rs. 3,000 for analyzing 50
ECGs in 90 days.
FeaTureS
oVerall
Scan this code for more info.

To download a barcode app, SMS <f2k> to 56677
from a mobile phone with Internet access and camera.
TV
lG 65UB980v UHD tv
Aside from 4K TV, the headline feature is WebOS Interface

Anuj Sharma
G has introduced a new WebOS TV line-up

along with other HDTVs in Indian Market at
the India Gadget Expo 2014. The new series
has Full HD CINEMA 3D and Smart LED Screen
integrated on WebOS platform with an intuitive
Launcher Menu. The new WebOS Cinema 3D TV
is available in 42,47,49,50,55,65,79 and 84 inch
size options in the price range from Rs 78,900 to
17 lakhs.
Setup, design and features: The setup
process is guided by an animated character called
BeanBird to help you connect and understand
new features and functions of the Smart TV.
It features an intuitive user interface which is
both easy to navigate around and refreshingly
uncomplicated. It has a left-to-right scrollable
menu called the Launcher letting you switch
amongst all forms of content, be it broadcast TV,
VoD movies, games, apps, or media files stored on USB or external
devices. The Launcher also packs 3D world, web-browser and LG
App Store. You can also customize and re-ororder the Launcher in
your home screen to access the apps you use the most and easily
switch between them, pick up where you left off on your most
recent apps, or select something new. Live Menu allows users to
browse channels, view recommendations and search for content.
Wherein most TVs have inbuilt speakers, here speakers are
externally placed in vertical facing forward alongside the TV and
delivers 70W of sound. The 2MP camera is located on back panel,
and when not in use it is hidden making the design uncomplicated.
All other I/O ports are housed at back panel on left side.
Great visuals: We tested the TV with various SD and Full HD
content and the picture quality produced was impressive. The
UHD TV incorporates In-Plane Switching (IPS) panels boasting a
resolution of 3840*2160, offering excellent color accuracy and
consistently superb picture quality with minimal color distortion
irrespective of the viewing angle. The TV also employs TruUltra HD Engine Pro that supports 4K Motion Estimation Motion
Compensation (MEMC) wherein all UHD content appears lifelike
and free of motion blur. Faraway objects also look detailed and
accurate. When we fed the TV with the UHD content, the picture
quality delivered was excellent with true to life colors. Each shade
and color displayed was natural and real. Black levels are deeper
and truer. It also has the ability to upscale standard HD and Full
HD content to near 4K quality eliminating visual errors like picture
distortion, colors fading out, and noise while up scaling. When we
tested the TV with 3D content, the 3D effects were a pleasure to
watch. There was just slight blurriness during fast moving scenes
in 3D which can be annoying at times when watching action

packed animated content. You can also adjust the degree of 3D
with the 3D control feature. The glasses supplied are light, batteryfree and comfortable to watch. However 2D to 3D conversion was
not much powerful. The multichannel surround sound system by
Harman Kardon produces room-filling booming sound enhancing
your movie watching experience. The supplied magic remote
works well during point, scroll, gesture or voice commands. The
Smart TV is also ready for future as it integrates 4K HEVC decoder
that will be mainstream standard for 4K video compression. The TV
comes loaded with some apps like Skype, Hungama etc.
Bottom line: With bright whites, purest black levels and rich
color accuracy, the TV delivers brilliant picture quality and great
sound, all in one package.
PrIce
FeaTureS
PerFormance
Price: `3,74,900
KEy SPECS: 65LED Screen, 3840 x 2160 Resolution, 3D, Wi-Fi,
3 HDMI Ports, 1 USB 3.0 Ports, 2 USB 2.0, 3D Glasses(4), 2 MP
Camera, 70W Audio Output, Dimension(with stand) : 1560 x 884 x 264,
Weight(with stand): 39.8 Kg
ProS: Interface, Picture Quality, Black Levels
ConS: None
WrItE to: LG Electronics India Pvt. Ltd.
Ph: 0120-2560900, Email: serviceindia@lge.com
oVerall
January 2015
PCQuest
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review

SMARTPHONE / PHABLET
SAMSUnG GAlAxy note 4
With a brilliant screen, elegant design and top notch specs, Note 4 is here to conquer the phablet category
Rohit Arora
he screen size of Note 4 is similar to Note 3, i.e. 5.7 inch but

the resolution takes a jump from a full HD panel (1080p) to a
quad HD (2650x1440p). The resulting pixel density of 515ppi
(higher than iPhone 6 Pluss 401ppi) makes everything super
sharp to look at. LG G3 which also has a Quad HD screen (538 ppi)
offers slightly more natural colors when compared to the AMOLED
display of Note 4. However, AMOLED panels are amazing for media
consumption and the screen on Note 4 is undoubtedly the best in the
phablet category.
The best designed Note till date: Note 4 is not the regular
plastic build smartphone. Its Samsungs second best looking device
after Galaxy Alpha. The metallic rim that runs around the sides adds
a premium finish to the device but the back is still plastic with fauxleather finish. It is a little disappointment but the utility (of removable
back) to slip in microSD card up-to 128GB and a spare battery unit
compensates it.
Despite its large size, Note 4 manages to fit in one hand and
can be used for basic operations. The overall weight is very well
managed and the 176 g device feels light to hold.
one of the best smartphone cameras: The 16 MP rear shooter
is equipped with Sonys IMX240 sensor that is 15% larger than most
of the sensors used in high end smartphones. This allows more
light to enter the camera which results in detailed picture quality.
The OIS fast auto-focus, 4K and slow motion video support is quite
effective. With wide angle lense, the front 3.7 MP camera delivers
good results. However, the rear camera software over-sharpens the
images captured.
The almost best productivity device: Note 4 takes productivity
one step ahead with the new software tweaks such as improved
multi window, resizing of almost all the apps for one hand operation,
new app switcher and lesser number of bloat wares. However,
there are still some noticeable lags in the UI and its high time for
Samsung to fix their feature packed UI.
Comparison Graph
100000
80000
1546
1486
GFX T-Rex
3DMark ISU
19637
2849
60000
18717
Quadrant
23084
16990
Antutu
17415
40000
20000
0
PrIce
38996
Xperia Z3
46925
Note 4
49782
iPhone 6 Plus
PerFormance
Price: `57,000
KEy SPECS: 5.7 inch Quad HD Super AMOLED screen with 551 ppi,
2.7 GHz quad core Qualcomm Snapdragon 805 chipset, 3GB RAM, 16
MP rear camera, 3.7 MP front camera, 32GB inbuilt storage expandable
up-to 128 GB, 3220 mAh battery.
ProS: Brilliant display, premium looks, decent camera with OIS,
amazing multitasking device, effective fast charging saves time, stylus
gets more accurate and integrates new features
ConS: Battery drains fast, too much software tweaks can confuse,
occasional lags due to Samsung TouchWiz, no waterproof rating, poor
quality headphones
WrItE to: Samsung India
Phone: (STD code) 30308282, Email: support.estore@samsung.com
The S pen comes with double the sensitivity and integrates an

updated and easy to use Air Command which features Smart Select,
an updated image clip to crop images from gallery or browser and
better control over the selection of multiple images or text.
The fingerprint scanner and the rear heart rate monitor ask for
more than two attempts and can be frustrating. We found the fast
charging functionality really effective as it can boost up the battery
in a short while. The 3220 mAh battery survived a day (5 hours less
from iPhone 6 Plus) with heavy usage and it ran for 8.5 hours on our
video playback test.
Bottom line: The very powerful and refined Note 4 is a perfect
choice for users who like to do everything with their single device,
be it multitasking, productivity tasks, media consumption, and
photography. However, minor issues with UI and sensors really need
to be addressed by Samsung.
FeaTureS
oVerall
January 2015
PCQuest
79
review
SMARTPHONE
SMARTPHONE
Price: `19,000 (16 GB)

Antutu:
13282
3D extreme: 4573
Quadrant:
8717
Vellamo: 1688
Price: `5,499
SAlorA AryA A1 PlUS

lG
G3 BeAt
The younger sibling of the flagship G3 is an affordable
The 4.5-inch pocketable smartphone with bright & colorrich display comes with dual 3G+3G SIM connectivity
Ashok Pandey
3 Beat has 5 True HD-IPS LCD HD display with a pixel density

of 293 ppi. The display is not that amazing, but the text, images and videos look sharp and clear. Moreover, it offers a high
range of brightness to facilitate viewing content in sunlight.
The 8MP rear camera features the same laser autofocus as seen
in G3. It instantly focuses the subject and day-light shots come out to
be crisp with good details. However, the noise is quite evident in low
light conditions. The front camera comes with a beauty mode but is an
average performer.
The smartphone runs on Android 4.4.2 KitKat with LGs customized
UI which packs some useful tweaks such as Knock Code to unlock the
phone, smart keyboard and hand gestures to take pictures with the help
of camera sensors. The interface is quite smooth and integrates neatly
designed icons and widgets.
Not a swift performer: G3 Beat performs well while gaming,
browsing, etc. However, the overall experience while multitasking is not
smooth as the phone lags if you have four or five applications running
in the background. The lags are quite
noticeable in closing or opening app
KEy SPECS:
drawer and coming back to the home
5 True HD-IPS LCD HD display, 1.3
screen from an application. 2GB RAM
GHz quad-core Qualcomm Snapdragon
400 processor, 1GB RAM, 8GB internal
would have made a difference in the
memory + 32GB external, 8MP BSI
performance. The phone also lost the
camera with Laser Auto Focus, 1.3
game in the benchmark tests in comMP front camera, 2540 mAh battery,
Android 4.4.2 KitKat
parison to Moto G (2014) and Canvas
Nitro. It lasted for a day and ran for 6
ProS:
Nice design, good camera, bright
hours during our video playback test.
screen offers good outdoor visibility
Bottom line: G3 Beat is a mixed
ConS:
bag of electronics with a good
Average performer, lags during
camera, nice design, and a bright 5
multitasking, noise in low-light pictures
HD display. However, it fails to offer
WrItE to:
a seamless multitasking experience
LG Electronics India Pvt. Ltd.
Ph: 0120-2560900
because of continuous lags.
aloras low-budget smartphone Arya A1 Plus looks pretty in hands

and comes with dual 3G SIM support. The smartphone comes with
4.5 inch qHD IPS OGS (One glass solution) screen with 960x540
resolution that delivers awesome viewing experience from every angle.
The color reproduction of the display is quite impressive, which doesnt
fade even in direct sunlight.
Arya A1 Plus boasts QuadCore 1.3 GHZ MTK 6582 CPU with MaLi-400MP GPU, 1 GB RAM and 8 GB ROM, expandable up to 32 GB. It runs over
Android KitKat and the company promises for Android L update at a later
date. Out of the 8GB space, the user gets 6 GB to download apps and
store the contents as well. It also has OTG USB support that enables the
user to host the device with other USB based devices such as USB storage
etc. This 4.5-inch compact smartphone also has Smart Tap and Smart
Gestures that allow easier and quicker operation. You can directly access
various applications from the sleep screen. We played some heavy games
and even worked with heavy apps, it worked well which is pretty surprising for us. The overall experience of the smartphone was amazing.
The Arya A1 Plus has a 5 MP rear (interpolated to 8MP) camera
with LED flashlight. It can record HD video and click quality images in
daylight. There was a little noise in low-light images, yet the quality is
decent enough. The front 2 MP camera
(interpolated to 5MP) is decent to click
KEy SPECS:
selfies and videos chats. It also has
1.3 GHz quad core CPU, Mali 400MP2
voice capture technology that enables
GPU, Android 4.4 KitKat, dual 3G SIM,
5 MP rear and 2MP front camera,
the user to click a photo by just say1 GB RAM, 8 GB internal storage,
ing cheese or capture. The inbuilt
expandable up to 32 GB via microSD,
speaker is average yet loud, but you
2000 mAh battery
will never notice any issue with calls.
ProS:
It has a 2000 mAh battery that keeps
Build quality, display, battery,
camera features
it running for 8 hours, and in our video
test, it lasted for 4 hours 15 minutes.
ConS:
Speaker distorts at its
Bottom line: The Arya A1 Plus has
maximum volume
a bright display, good battery life and
WrItE to:
a decent camera. It is a viable choice
Salora
for consumers looking for low-budget
Ph: +91-11-49207100 / 101
Email: Info@salora.com
smartphones.
PrIce
PrIce
variant with similar design and features
Rohit Arora
80
PerFormance
FeaTureS
oVerall
PerFormance
FeaTureS
oVerall

LAPTOP
ACer ASPire e3-111
Its a stylish looking notebook, meant for people whore willing to sacrifice performance and features for price
Ashok Pandey
spire E3-111 is a budget notebook that is compact in size,

gets metallic finish and comprises a decent keyboard.
Under the eye-catching shell. It packs a quad-core
Celeron processor that promises basic Windows capability and
Web browsing.
The pretty plastic shell: The compact sized notebook

comes in a complete plastic shell that is expected at such a
low price. It gets brushed metal finish on the top and a matte
surface at the back, only the display bezel is glossy. The
lid easily swivels to a great extent. The fairly basic 11-inch
computer is slim and lightweight that makes it easy to pick up
and go. Though, the display has a basic 1366x768 resolution,
yet the screen has an astonishingly high brightness. Its not
really impressive in terms of color reproduction and offers
limited viewing angles, yet we can say it is one of the best
in this price range. It has a full-size keyboard and a smooth
touchpad with the same blue color as the rest of the laptop. The
touchpad is relatively wide, measuring 4.1 inches across.
Despite the compact design, Acer manages to include all
important interfaces such as combo audio, USB 2.0 & 3.0,
memory card reader, Kensington lock slot, Gigabit Ethernet
and HDMI. Only VGA-out port is missing, but the user can use
HDMI-to-VGA adapter. The notebook supports 802.11 b/g/n
Wi-Fi standards and Bluetooth 4.0 for connectivity and has a
webcam that is decent for video chats.
Energy efficient system is perfect for browsing and
other basic tasks: E3-111 boasts an Intel Celeron N2930
processor, 4GB RAM and runs on Windows 8.1. The notebook
comes preloaded with most of the required apps such as MS
office, audio/video player, IE, Acers portal and remote file
etc. It runs smooth and performs most of the tasks, but its
not a device for heavy usage. It is useful for routine internet
browsing such as Facebook and typing up the occasional
office/school paper. The operations become slow and lag
performance while streaming media. Intel HD Graphics offer
decent support for streaming media and rendering Web pages,
but you cant think of playing graphics-intensive games on it,
only games like Candy Crush will work.
In our benchmark tests, the tablet scored 1192 in PC Mark
Home Accelerated 3.0 and P233 in 3D Mark ICE. Though,
the system doesnt deliver wow performance, yet the one
big benefit of using a low-powered Celeron processor is its
energy efficiency. The notebook offers long-lasting backup
of more than 7 hours and in our battery test, it lasted for 4
hours 42 minutes.
It has 500 GB hard drive that spins with 5400 revolutions
per minute. The notebook doesnt have a fan so, you will
hardly get any noise out of it, but you will feel a little heat which
is within an acceptable range in idle mode. Acer equipped stereo
speakers on the devices underside which produce a thin sound
that lacks bass and can be useful only for occasionally watching
videos or listening to music.
Bottom line: Acer Aspire E3-111 comes with a decent
keyboard and eye-catching design. It is suitable for people who
want a basic notebook at a budget price.
PrIce
FeaTureS
PerFormance
Price: `20,999
KEy SPECS: Windows 8.1, Intel Celeron N2830 Dual-core 2.16 GHz,
29.5 cm (11.6) HD (1366x768) 16:9, Intel HD Graphics with shared
memory, 2 GB, DDR3L SDRAM, 500 GB HDD, IEEE 802.11b/g/n Wi-Fi,
Gigabit Ethernet, HDMI, USB 2.0 & 3.0 ports, RJ-45 LAN port
ProS: Build quality, compact size, low-priced, beautiful design,
impressive battery life
ConS: No touch screen, below-average performance
WrItE to: Acer India, Noida, Ph: 0120-3807200
Email: easycare@acer.com
oVerall
January 2015
PCQuest
81
review
SMARTWATCH
SAMSUnG GAlAxy GeAr S
The latest smartwatch from Samsung takes smartphone functionality to a new level
Rohit Arora
ear S is the sixth smart watch from the Korean giant and this
time Samsung goes one step ahead by integrating sim card
support for 3G data and voice calling. However the agenda
here is not to offer a second phone on your wrist but to further
enhance the functionality of your smartphone. Lets find out if Gear S
does that or not.
The mammoth curved oLED on wrist: The 2-inch AMOLED display (480x360-pixel) of Gear S delivers 300 ppi which is the highest
among the available smart watches in the market. Like other AMOLED
panels from Samsung, it is enriched with vibrant colours, deep blacks
and has very good viewing angles which are actually an essential
requirement for smartwatches. We had no problem in checking time
and notifications even in direct sunlight.
The good and the bad: The bigger screen makes Gear S a bulky
piece of technology at 67g. We felt like we are carrying one of those
early Samsung Duos phones on our wrist with a band. But this
increased size lets you consume a variety of digital content on your
watch itself which is quite handy. You can check and reply to emails,
tweets, go through daily news, check weather information, calendar
events, etc. Personally it was a good experience to have all above
things on your wrist while keeping your phone in the pocket. Gear S
delivers a sense of freedom from your smartphone as you can rely on
it for most of the tasks.
But typing experience on a 2 inch screen is a pain. The keys are
crumbled and you just cant type anything without making a dozen
mistakes. Replying to an e-mail will not be an easy job but you can
work it out in situations when your phone is away. Gear S has a pleasing design (except the bulkiness), the chrome edges sits on the curved
AMOLED display and looks elegant. The home button in the center has
a nice circular pattern and the durable interchangeable rubberised
strap is connected by a solid chrome finished lock mechanism.
The bundled sensors: Wearable devices are supposed to interact
with environment and Gear S does this with the help of integrated
sensors. UV sensor measures the content of UV rays while you are
in direct sunlight, the barometer measures the stairs covered by
sensing the elevation. Then there is an accelerometer, a compass
with gyroscope, the optical heart rate sensor and the regular ambient
light for screen brightness. You also get IP67 rating to protect it from
dust and water. There is Bluetooth 4.1, Wi-Fi, 4GB of internal storage
and 512MB of RAM coupled with a dual-core 1 GHz Snapdragon 400
processor. You can open almost all the applications simultaneously
and it handles them with ease. The sound delivered by the speaker is
of average quality and we also observed occasional call drops while
using the watch with sim card integrated.
Tizen oS is way behind Android: Gear S packs a good hardware
but it is the Samsungs own kid--Tizen OSwhich does not justify its
true potential. It has a very limited number of applications accompa-
nied by some Gear apps. There is S Voice from Samsung, Nokia Here
maps, Nike+ running app and Samsungs S Health services. Samsung
really needs to widen the application base for their smartwatches.
Bottom line: The true power of this device lies in understanding
that this is not a replacement for your smartphone, it is something
which enhances the functionality of your smartphone to a new level.
Keep it this way and you will understand the true potential of a smart
device on your wrist. However its high pricing is something Samsung
needs to reconsider.
PrIce
FeaTureS
82
PerFormance
Price: `24,900
KEy SPECS: 2.0 Super AMOLED curved display (360 x 480 pixels),
Dual-core 1 GHz CPU, 4 GB internal memory, 512 MB RAM, Tizen-based
wearable platform, Non-removable Li-Ion 300 mAh battery, Nano SIM card
support (3G and voice calling), No Camera
ProS: Bright AMOLED display, calling and 3G internet ability, Good
battery life, premium design, efficient sensors functionality, IP67 certified
ConS: Feels bulky to wear, Tizen OS has few applications, typing
experience is bad, tries to do so many things that can confuse, still need a
Samsung phone for set up, average output from speakers, high price
WrItE to: Samsung India
Phone: (STD code) 30308282, Email: support.estore@samsung.com
oVerall

CAMERA
CAnon PowerSHot Sx400iS
A bridge camera at a modest price with extreme zoom capability that shoots well but has basic features
Ashok Pandey
anon brings a new bridge camera in its popular PowerShot

line to attract consumers looking for a camera that can
capture detailed images even from a long distance.
The ultra zoom SX400IS sports 30x optical zoom along with
a 16-megapixel CCD (1/2.3-inch) sensor and DIGIC 4+ image
processor combined with Canons Intelligent IS system.
Good image quality and comfortable grip: The Smart AUTO
mode enables the camera to identify an ideal image setting by
intelligently selecting from one of the 32 pre-defined modes
for still shots and 21 scenes for video. It can capture moments
even from far away distances using the full 30x zoom range.
Canon upgraded SX400 ISs High Speed AF which reduces time
lag and improves image quality. It has a 3-inch TFT LCD display
at the rear.
The updated grip has been designed to provide overall
handling comfort to the user. Though, it is a bridge camera, so
the resemblance to a mini DSLR is there but its not that bulky.
It looks good and feels light for its design that makes it easy
to hold in one hand. The buttons are all located on the right
side of the device and are thumb accessible, while the large
shutter/focus button rests within reach of the index finger. All
the buttons are large and click nicely when pressed. The only
problem which we came across is the placement of video
shoot and auto program mode buttons which are quite near to
each other creating difficulties while gripping the camera and
sometimes makes an accidental press a bit more likely.
30x optical zoom: The main USP of this camera is 30x
optical zoom at this price point that allows you to click images
even from long distance. Though, it has 30x optical zoom, but
you can go further up-to 120x with digital zoom, but using the
max zoom will introduce noise and produce muddy images. The
camera lens performs well and is capable of handling barrel
distortion. In addition, the chromatic aberration is also very less.
Canon PowerShot SX400 ISs Smart AUTO mode enables
users to shoot pictures at the optimum setting for various
shooting situations. It produces detailed images, though the
auto white balance can be a bit wonky, especially indoors.
SX400 IS packs Canons latest advancements in autofocus (AF)
technology and has an AF that is significantly faster than its
previous models. The camera is not only quick but also boasts
multiple focus modes, including a center focus, that intelligently
focuses on objects and prioritizes faces, and tracking AF. It
doesnt have Wi-Fi or any other connectivity feature which we
missed a lot.
The camera is capable of capturing quality images even in
dark using the flash. It can shoot 1280x720 resolution videos at
up-to 25 fps. It shoots decent quality videos in daylight, but low
light videos can disappoint you.
An average battery: It comes with NB-11LH 800 mAh battery

that can shoot about 210 shots in one full charge. Its better to
carry a spare battery if you are planning to click images for one
full day.
Bottom line: The SX400 IS lacks in video resolution, Wi-Fi,
and has only auto mode but considering the price and its super
zoom capability it could be the right choice for people looking for
a camera that produces detailed images in day and night. And if
you can spend a little more, then go for Nikon Coolpix P530.
PrIce
FeaTureS
PerFormance
Price: `12,995
KEy SPECS: 30x optical (24-720mm), Intelligent IS, DIGIC 4+

imaging processor, 16 MP image sensor, 3-inch LCD display, Auto, ISO
100-1600, NB-11LH battery
ProS: 30x optical zoom, decent image quality, DSLR style body,
lightweight
ConS: Has only auto mode, lacks at Wi-Fi and connectivity features,
only HD videos can be shot
WrItE to: Canon India, Gurgaon, Ph: 0124-4160000
oVerall
January 2015
PCQuest
83
review
SPEAKER
JBl l16 AUtHentiCS

Beauty in looks and beast in performance
Anuj Sharma
he JBL L16 Authentics is inspired by L100 loudspeaker

and is a stand-alone system for all your music or
movies. It offers AirPlay for iTunes and iOS devices,
DLNA for Android devices and Windows PCs and Bluetooth
connectivity including instant Bluetooth pairing with Near
Field Communication (NFC) technology providing easy wireless
connectivity and audio playback.
Great looks blended with right mix of features: Housed
in well constructed solid wooden enclosure featuring a walnut
finish, it surely has eye-popping looks and is meant to be the
center of attention in your living room. It is larger than most
wireless speakers physically. It is loaded with Clari-Fi sound
technology enabling it to produce more detailed music and helps
you take advantage of todays versatile music sources without
compromising on the sound quality. It has 2 USB ports, one for
charging smart phones and the other for charging tablets. It can
also be used as sound bar via optical or RCA phono input ports.
JBL music app and Clari-fi sound: The speaker does
not include an external remote but a Music App that lets you
control volume, select input source and set EQ. However, the
two physical knobs are placed on top of the speaker to toggle
between input sources and lowering/raising volume. The Music
App is available on the Apple Store and the Androids Play Store
for free.
When you stream music on any device, music is normally
compressed, which in turn removes the details of audio when
recorded originally. The compressed music however, allows for
efficient and fast downloading. To restore that original music,
JBL has integrated L16 with Clari-Fi sound music restoration
technology. It restores the artistic details lost in your digitallycompressed music and removes unwanted distortions and
artifacts ensuring that Authentics is always performing at its
best. This results in clear vocals and percussion instruments
separation and fulfilling impact of every beat, guitar strumming
and bass.
300 watts of power delivers exceptional audio experience:
The two custom designed 1 drivers, two 2 mid transducers,
two 5-1/4 woofer drivers coupled with amplifying power of
6*50W are capable of delivering room filling loud sound. We
played various genres of music over Bluetooth, Wi-Fi etc, and
it delivered detailed music play at the top end, warm and rich
across the mids. On our bass track, it delivered thumping and
deeper bass response and surely knows how to hit every beat
right. It is one of most impressive speakers in its own class
that sounds perfect no matter how complex your music library
is. It has the stability and power that we want from a speaker.
When played at highest volumes, it did not show even a hint of
distortion and sounded fuller and booming. Percussion, guitar

strumming and drum tracks sounded excellent to get your mood
in party mode. The clarity delivered is remarkable. We played
and tested the speaker watching several action movies, racing
movies and it surely delivered astounding and immersive audio
experience.
Bottom line: An excellent standalone system delivering
powerful and focused sonic experience, has luxury feel and looks
and a definite buy for those who want to have a high end speaker
system regardless of the price point.
PrIce
FeaTureS
84
PerFormance
Price: `74,990
KEy SPECS: 300W power output, frequency response: 35Hz-35kHz,

SNR:92dB, AirPlay, DLNA, Bluetooth, aux-in, 2 USB 2.0 port
ProS: Sound quality, bass
ConS: Price
WrItE to: HARMAN International India Pvt. Ltd., Bengaluru
Phone: 80 43306300, Email: IndiaSupport@harman.com
oVerall

PC
lenovo e63Z Aio
Windows 8.1 powered PC best suited for transaction workers

Anuj Sharma
he latest AIO from Lenovo is meant for transaction workers for

their day to day productivity work. Thats why instead of being
based on a more powerful Core i3 or i5 based processor, the
E63z is based on Intels Atom based SoC, the Pentium J2900.
About the onboard Intel Pentium Processor: The system has
a quad core Pentium J2900 SoC, which is a part of the Bay Trail-D
platform. Clocked at 2.4 GHz, the SoCs cores are based on Intels
new Silvermont architecture, which has many enhanced features
like increased utilization of the pipeline, optimized branch prediction,
increased buffers, and enhanced decoders. All these translate to
increased performance per clock by about 50 percent. Plus, theres
support for a new instruction set extensions like SSE 4.1 and 4.2.
Good ergonomic design and features: ThinkCentre E63z is
a stylish and slim all-in-one desktop designed to save space in
business environment. The desktop sports a 19.5 inch HD+WLED
screen (with an option for touch), stereo speakers, an integrated
webcam and support for voice over IP (VoIP) as well. The HD+
1600*900 resolution gives visuals higher than 720p.The display
features a 10 point multi touch capacitive touch screen with an edge
to edge black bezel. It features an easel stand housed at its back
that lets you adjust the display and also provides a solid base for
the screen. A USB 3.0 port and 3.5mm audio jack are housed at the
left side of the screen. Back ports include 2 USB 2.0, power cable
port and Ethernet port. The included mouse and keyboard are not
bluetooth enabled and are powered by USB cable.
Powerful performance: We ran several benchmarks to check
the AIO for its computing capability and were not disappointed
by its performance. In PC Mark 8 Creative test suite, it scored
1391. The creative tests include web-browsing, photo editing,
media performance etc. The result ensures that E63Z is capable
of performing a series of multimedia tasks and office productivity
suites without any lag. In 3D Mark 11, it scored P267. Preparing
presentations, browsing web or streaming HD videos is breeze on
this device. The 8GB RAM memory is great for multitasking. You could
get away with using 4GB on most Windows 8 systems, but 8GB gives
you the extra space to keep dozens of tabs open in your browser, or
help you play a game and keep several messaging windows open
simultaneously.
The AIO supports 10-point multi touch and has good touch
sensitivity that responds to the slightest touch. Zooming, pinching,
and rotating images is effortless and accurate and the edge to edge
glass made it easy to swipe and open app bars. Typing with the
on-screen keyboard is joy. The desktop does not wobble while using
the touch screen. The viewing angles are good, but the screen is a bit
reflective, so might not be suitable when the screens background is
dark or the display faces a light source. The The AIO has an excellent
display with sharp and vivid color reproduction for everything you
work on, be it documents or web surfing. Speakers below the

screen deliver enough sound to fill a midsize room with decent
bass that makes you enjoy your multimedia content, though theres
not much heavy bass for music or movies. The lack of an HDMI-in
means you wont be able to hook up another PC to the system to
help extend the useful life of the display. The 128 GB SSD is enough
for your office or business environment, but it has limited storage
capacity for home entertainment purpose.
Bottomline: With an Intel Pentium SoC processor, the E63Z
is good enough for basic productivity work, and suitable for
transaction workers. If youd like more power, then you can also
buy a model with a Core i3 processor, but it would set you back by
another Rs. 4,500.
PrIce
FeaTureS
PerFormance
Price: `43,400
KEy SPECS: Windows 8.1 Pro, Intel Quad Core J2900 processor (2.4
GHz), Intel HD graphics, 120 GB SSD, 1 USB 3.0, 2 USB 2.0
ProS: Performance, touch screen
ConS: None
WrItE to: Lenovo
Ph: 1-855-253-6686, Email: support@lenovoreg.com
oVerall
January 2015
PCQuest
85
review
MFP
HP lASerJet enterPriSe Flow MFP 630Z

A beast of an MFP for very heavy document processing environments
Anuj Sharma
P expanded its portfolio of LaserJet multifunction printers

(MFPs) by introducing the new Flow 630 series. HP
LaserJet Enterprise MFP M630 series comes with enhanced
manageability and security features to better manage and protect
the print environment of medium enterprises and large enterprises.
The series comes in three models - HP LaserJet Enterprise MFP
M630h, HP LaserJet Enterprise MFP M630f and HP LaserJet
Enterprise Flow MFP M630z, which are priced at Rs. 2,34,345, Rs.
2,93,250, Rs. 3,35,818 respectively. They also allow for quick and
easy mobile printing. We take a look at Flow M630z.
Design and features: The MFP 630z has the size of a small
refrigerator measuring 35.9*25.3*43.7 inches which includes
wheels. It has a massive paper handling capability that includes a
500 sheet standard input tray, 2*500 sheet and a 1500 sheet paper
feeder with stand. It also comes with 900 sheet 3-bin stapling mail
box accessory on the left. It can print up to 60 ppm and has a Duty
Cycle of 250000 pages. This makes it a worthy MFP for medium to
high volume workloads. It uses HP ProRes1200 printing technology
which employs 1200 dpi in both the vertical and horizontal axis.
ProRes 1200 uses four times as many dots as dpi. This means that
the printer may require more memory to print a job. The print files
generated by ProRes 1200 are usually larger, as much as two to four
times larger than 600 dpi or FastRes 1200. ProRes 1200 provides
highest quality text and image quality for those who require the
highest resolution. The MFP sports an 8 inch intuitive touch screen
control panel with a pull out keyboard that eliminates the need for a
confusing array of buttons thereby making it convenient for you to
access and perform various functions in standalone mode. It comes
with a proximity badge reader, where you need to authenticate with
your ID to start using the MFP. This secures print jobs and prevents
access to unauthorised users thus reducing costs. The MFP also has
built-in NFC support which provides secure mobile printing without
impacting the company network.
Super performance coupled with excellent print quality: The
MFP may look complex on first looks, but setting up this giant is
fairly easy. It printed 54 A4 Black and White pages in a minute with
the first page coming out in 8 seconds. The MFP also incorporates
a Quiet Mode which when activated, reduces sound levels during
printing but also reduces the print speed to 27 ppm. The document
quality is excellent and text looked sharp. It copied 52 pages in a
minute with the first page again out in 8 seconds. While scanning
to a network folder it took 10 seconds to scan an A4 B/W full text
page. In case of paper jam, the printing stops and page recovery
steps are shown on the touch screen. The MFP can also store
various destination addresses over an enterprise network where
you can send a scanned document securely. Thus you do not
need to manually enter the address every time you need to send
a scan. You can also encrypt your documents with a password
before saving them on a USB.
Bottom line: A good option for enterprises that need to process
large volumes of documents.
PrIce
FeaTureS
86
PerFormance
Price: `3,35,818
Consummables
CF281A; Yield: 10000;Price: `9,908
CF281X; Yield: 25000; Price: `16,395
The difference between A and X is that the X version is high capacity, for
customers with high printing needs.
KEy SPECS: Monolaser, Print, Copy, Scan, 8 Touch Screen,800 MHz

Processor, 2GB System Memory,500 Sheet Input Tray, 900 Sheet Stapler
Stacker, 100 Sheet ADF, Print Resolution: 1200*1200dpi, Wi-Fi, Ethernet,
Fax, Mobile Print, Duty Cycle:250000 Pages
ProS: Text Quality, 100-Sheet ADF
ConS: None
WrItE to: HP India Sales Pvt. Ltd.
Ph: 1800 425 4999, Email: in.contact@hp.com
oVerall

PortroniCS
CAr Power 2
Enabling you to charge multiple devices on the road
Ashok Pandey
Price: `499
Price: `9,000
HyPerx
FUry 8GB rAM
A blazingly fast RAM for gamers
Ashok Pandey
ortronics new Car Power 2 is a car charger that comes with

one built-in microUSB cable and three USB ports to charge
other devices on the road. It has a low profile design that fits
easily in the dash. Its UV finish makes it easy to insert and remove
from the car charger. The car charger delivers 4.8 amps power
which means 2 tablets or 4 mobile phones can be charged at a
fast speed.
It is compatible with all the standard size USB ports for
charging smart phones (iPhone & Android), tablets, mobile phones,
cameras, mp3 players, and various other USB chargeable devices.
We used this for different devices and the charging response was
quite satisfactory. It takes 2 hours and 25 minutes to charge a
smartphone with 1650 mAh battery. We cant say its awesome
performance yet decent.
Bottom line: Considering the price and its capability to charge
up to four devices at a time, it is a good bet to go for.
ingstons new HyperX Fury 8 GB RAM is compatible with

Windows, Linux and Mac computers. Installing the device
should not take more than a few minutes. Whether you are
replacing your old RAM with this one or adding memory to boost
performance, it works smoothly and comes in a unique and solid
red casing, which is an asymmetrical heat spreader, looks pretty
and feels well made. The aluminum die-cast heat spreader comes
with a diamond cut finish.
The HyperX Fury 8GB 1866MHz performed well in our lab tests and
makes the PC capable enough to handle multitasking, 4K video editing, 3D rendering, etc. It boosted the performance of a PC and reduces
the boot-up time by more than one minute. It took only 14 seconds to
boost the PC. Also in our benchmark testing, the results were impressive as on 3DMark the PC scored P433 and on PassMark 6110.
Bottom line: HyperX Fury looks good, performs well and is available at an affordable price. It is a cost effective solution to boost your
PCs performance.
PrIce
PrIce
PerFormance
FeaTureS
oVerall
PerFormance
FeaTureS
oVerall
PortroniCS
MoBilio
A lightweight LED lamp that can also hold your smartphone
Ashok Pandey
ortronics new adjustable Mobile stand Mobilio comes with an LED lamp. It is a perfectly designed
stand that allows you use it in two ways as an LED lamp or as a mobile stand. The two-in-one
stand provides true hands-free experience while playing from your mobile and also the freedom
to adjust your mobile the way you like, in terms of its angle and position of play. The bottom clamp can
be easily attached to any surface like the headboard of the bed, a table or even outdoors depending on
where you wish to use your lamp/mobile.
It can hold mobiles starting from 3.5 inches to 6.3 inches securely above a staging area as well as
enable you to adjust the screen at any angle or position. Its flexible aluminum gooseneck holder provides
a flexible and adjustable option to change the angles of your mobile as per your convenience. It also
supports a complete 360 degrees rotation for landscape and portrait viewing mode. The LED lamp can be
used just like a normal bedside lamp with a complete 360 degrees rotation for adjustments.
Bottom line: It is a flexible mobile stand, which could be a perfect choice for people looking for true
hands-free experience, and an LED lamp for bedtime reading. However, we expect inbuilt-battery support
at such price-point, which is missing, as it needs constant power from a USB port to use it as a lamp..
PrIce
PerFormance
FeaTureS
Price: `1,599
oVerall
January 2015
PCQuest
87
review

GRAPHIC CARD
CPU
Price: `40,950
GiGAByte - GeForCe Gtx970 G1 GAMinG
A graphic card that offers exceptional performance without

any heating issue
Ashok Pandey
eForcce GTX 970 G1 Gaming comes with Gigabytes WindForce

3X cooler, which is made up of three cooling fans that are
designed for lower noise levels and deliver the best performance
possible. It has GIGABYTE Flex display technology that automatically detects any connected monitor and achieves multi-display gaming up to
4 monitors. It is integrated with 4GB GDDR5 memory 256-bit memory
interface and retained its second-tier Maxwell card that makes it capable of delivering awesome performance. The GPU runs with 2MB of L2
cache onboard and retains the existing algorithm, advances the 256-bit
memory bus, viable for a card thats aiming at 4K gaming performance.
The GTX 970 G1 Gaming has silicon sleeve, in the form of super-chilled
operating temperatures and serious overclocking potential.
Performance: Playing games like Thief, NFS, etc. on it is a pleasure.
It is silent, cool and comes factory overclocked at a boost frequency of
1329 MHz. With it, you can play all games perfectly at up to WHQD at
2560x1440. You can play all the modern and latest games on this Full
HD to WHQD card that certainly offers a robust performance in these
resolutions.
We tested the GPU on our test bed (3.0 GHz AMD Athlon II X2 250
CPU on Gigabyte motherboard, 4
DDR3 Kingston RAM, WD 500GB SATA
KEy SPECS:
HDD, Phillips LED monitor running on
WINDFORCE 3X cooling system, Flex
Windows 7 OS), where it delivered
display technology(patent-pending),
NVIDIA GeForce GTX 970 GPU, 4GB
awesome performance and scored
GDDR5 memory 256-bit memory
P5108 on 3D Mark 11, 2677 on PC
interface, Dual-link DVI-I / DVI-D /
HDMI / DisplayPort 3, Base / Boost
Mark Creative Accelerated 3.0, and
clock 1178 / 1329 MHz, PCI-E 3.0
2179 on Unigine Heaven Benchmark
Card Bus
4.0. Using the STALKER: Call of Pripyat
ProS:
benchmark, it resulted with max 267.3
Build quality and design, very low
and min 27.3 fps scores.
temperatures and noise levels,
GPU Gauntlet sorting, WindForce
Bottom line: Gigabyte GeForce GTX
3X cooler
970 G1 Gaming graphic card delivers
ConS:
awesome performance. It is a little
None
beast for Full HD and WHQD gaming,
WrItE to:
combined with the best image quality
Gigabyte Tech. India Pvt. Ltd., Mumbai
settings and doesnt have any heating
Ph: +91-22-40633222
Website: in.gigabyte.com
issues.
PrIce
88
PerFormance
FeaTureS
oVerall
Price: `4,320
intel PentiUM eDition G3528
The affordable processor from Intel has an acceptable

computing performance
Rohit Arora
he dual-core G3528 has a cache memory of 3 MB. It has a clock

speed of 3.2GHz and supports DDR3 memory. However, you can
overclock the processor to get the most out of it.
The CPU is a good option if you are looking for basic computing
such as web surfing, movies/music and mediocre gaming. Dont
expect multi core tasks and video rendering as you will be disappointed. However, it is able to deliver a good level of multitasking that
includes MS Office tasks, media playback, web surfing, etc. We tested
full HD movies at 60 fps and they ran perfectly without any glitches.
Overall, we found that the processor is able to deliver an acceptable
performance at a fair price.
Our test bed included Windows 7 OS, Intel Pentium G3258 processor,
Z87H3-A2X motherboard by ECS with
4GB RAM and AMD Radeon R7260X
graphic card. In our benchmarks test,
KEy SPECS:
the Cinebench score was 229 cb in
Clock speed: 3.2 GHz, Cores:
CPU and 89.58fps in Open GL which
2, Memory Types: DDR3-1333,
accounts to good graphical performGraphic specification: Intel HD
Graphics, L3 Cache memory: 3MB
ance. The Silverlight (version 1.5)
benchmark test delivered a score of
X574. And the CPU gave a score of
ProS:
Affordable price, support for
P5039 in 3D Mark 11.
overclocking, value for money
Bottom line: The affordable
Haswell based dual-core Pentium CPU
ConS:
Limited to two cores, not for
is worth buying if you are looking for
high end tasks
average day to day PC performance
(media playback, MS office, light
WrItE to:
Intel
gaming, etc.) without burning a hole in
Ph: +91 802 854 2105 280
your pocket.
PrIce
PerFormance
FeaTureS
oVerall
newsmakers
ENTERPRISE IT AND MoBILITy
Seagate Introduces New Network Attached Storage
Solutions for SMBs
The new portfolio includes five NAS products in capacities from 2TB to 30TB
and are suited for the home office to small businesses with up to 50 employees.
The Seagate NAS and NAS Pro are based on NAS OS 4, together with hardware
specifically designed for small businesses without dedicated IT resources. Seagate
NAS business storage is available in 2- and 4-bay configurations with a Marvel
ARM 1.2GHz processor and 512MB of RAM. Seagate NAS is available for an MRP
of Rs. 22,800 for the two-bay 2TB to Rs. 59,750 for the two-bay 10TB version. The
four-bay configuration ranges from an MRP of Rs. 41,700 for 4TB to Rs. 106,000
for 20TB. Seagate NAS Pro debuts Intels latest dual-core 1.7GHz C2000 Series
processor, which is designed to perform well in multi-user and multi-dimensional
environments. The Seagate NAS Pro range includes two-, four- and six-bay models
from 2TB for an MSRP of Rs. 37,150 to 30TB capacities for Rs. 200,000
Travel Safe with FrndiNeed
Smartube Entertainment Pvt. Ltd

has developed an app FrndiNeed,
a socially enabled app that helps in
utilising your geo-location to make
every day travel smoother, safer and
economically viable. And for doing
this you dont have to call every friend
to ask for their location. The app
intelligently locates the nearest friends
to your location and allows you to chat
with them or poke them to plan a ride
together. You can now request a lift
from within the network of FrndiNeed.
All you need to do is locate your friend
and call or text asking for lift. After your
friend accepts your request, the app
would help you with route to reach
your friend. The SOS Alert is another
very useful feature of this app where a
SOS message is sent to the contacts on
your emergency list while in distress
for immediate help. So, next time when
you are alone, just open the app and go on a ride together with your friends.
The app is available in Google Play Store.
Microsoft to Roll Out Denim

Update in January 2015
The features of the update mostly have to do with

the camera, including 4K video recording, fast
camera processing from sleep mode to taking a
photo in a little more than one second, Rich Capture
mode (which automatically applies features like
HDR, Dynamic Flash and Dynamic Exposure). Also,
Cortana is updated so that users can wake up their
phone when asleep. It has already started rolling
out updates to Lumia 830, Lumia 930, Lumia Icon
and Lumia 1520 in certain markets. Microsoft has
promised Denim update to all Lumia smart phones
in January.
IBM Launches Mainframes for Next Gen Cloud

Data Centers
With the exponential increase in data being generated through growing

mobile usage, cloud computing, and the Internet of Things, data center
energy consumption is increasing rapidly and efficiency is at a premium. Data
centers require energy in order to organize, process and store these huge
amounts of data on large computing systems and also keep them at operating
temperature, especially under stressful climate conditions. IBM has built
a mainframe that could portend future data centers that consume far less
power. It has deployed these technologies with its latest generation zEC12
mainframe system that is being run on solar power, water cooling and HVDC
technologies completely off the electric grid.
January 2015
PCQuest
89
newsmakers
Manoj Kumar, EVP & CEO, Ricoh India Ltd takes over as
Chairman, CII Office Automation & Imaging Division
Manoj Kumar, Executive Vice President & CEO, Ricoh India Ltd, has been appointed as the Chairman
of CII Office Automation & Imaging Industry Division. He takes over from Dr. Alok Bharadwaj Executive Vice President, Canon India. Mr. Kumar is going to lead this industry forum under the CII
banner. OA & Imaging Division comprises of members from IT peripherals, office automation, digital
printing & finishing and digital photography industries. The division works to build an environment
conducive to the growth of this industry in India, partnering industry and government alike, through
advisory and consultative processes. Led by Manoj Kumar, the industry would address national
agenda for all of the industry players, to help bring higher level of growth in the industry, thereby,
facilitating and crystalizing common industry agenda.
For further information, please visit www.ricoh.com/about/, Media contact: Suvir Kumar, Program Manager (Marketing &
Communications), Ricoh India Ltd, Email: suvir.kumar@ricoh.co.in, Mobile: +91-9810534698/8130693779
HoT LAUNCHES
Gorilla Glass 4 to be shipped Across Various Devices Soon
Corning announced the Gorilla Glass 4 to Indias consumer

electronics market. The latest material design is up to
two times tougher and will address the issue of screen
breakage from everyday drops. Gorilla Glass 4 provides
at least two times improved damage resistance over
competitive aluminosilicate glass, resulting in improved
mechanical durability of the glass to in-field damage
events, such as drops. Gorilla Glass 4 is manufactured
using Cornings proprietary fusion draw and process.
It maintains the thinness, durability, and optical clarity
for which Gorilla Glass is known, while improving drop
performance. Gorilla Glass is the cover glass of choice
for device manufacturers around the globe and has been
featured in more than 3 billion devices.
Ricoh India Launches Ultra Short Throw Projectors
The new projector models inlcudes (basic) Ricoh PJWX4141, (network) PJWX4141N and
(interactive) PJWX4141Ni are portable, and light in weight. PJ WX4141 has Free Form Mirror,
projection, and generates a high quality image from a distance of just 4 inches with high
brightness (3300 ANSI lumens). This model has various other important features like 3D
projection, auto keystone correction and background correction. It allows the presenter to
connect wirelessly, from various devices such as laptop or an iPad. It also supports projection of
PDFs and JPEG images through a flash drive /USB thereby eliminating the
usage of any other devices like a PC /laptop.
LAVA Unveils Iris Fuel 60 Smartphone
The newly launched Iris Fuel 60 is the second smartphone after the recently launched
Iris Fuel 50 expanding Iris Fuel Series. The main feature of the phone is the 4000 mAh
battery that fills the need gap by offering consumers a smartphone that can last up to 32
hours of talk time on 2G without a need to charge the phone. The phone is also equipped
with quick charge technology that restricts the charging time to 3 hours 15 minutes.
Besides battery, Fuel 60 is powered by 1.3 GHz Quad Core Cortex A7, 1GB RAM and 8
GB ROM running on Android KitKat 4.4. It also packs a 5 inch IPS Display with 1280 x 720
(HD) resolution.
90
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The Best Smartphone

This ultra HD TV comes

Record your ECG from

UNDERSTAND CHOOSE IMPLEMENT IT

What to Watchout for this Year in Security

Best iOS 8 widgets for your iPhone

CIOs Shopping List for 2015

Thou Shalt Digitally Transform!

TECh and TREndS

67 Backing Up Files from an

32 Big data: Making

59 Using a Password Manager

33 Success Factors for

60 Best iOS 8 widgets for

64 hide or dismount a Partition

30 What to Watchout for this

62 Get a Mac OS X-Style desktop

68 Manage KVM (QEMU) with

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for Android OS Mgmt, System Security and

Imaging Editing in Adobe Photoshop

802.11 WLAN Systems

4 Graphic Intensive Games

74 aliveCor ECG Monitor

READER MAIL & TRoUBLESHooTING ADVICE

THE BEST HD IPS MoNIToR

I want to purchase a cordless headphone to watch

THE BEST BUDGET MfP

Please suggest a good MFP in a budget of around

Write to the Editor

I need to know the best HD IPS monitor, that

THE BEST SMARTPHoNE UNDER 35k

I am looking for a smartphone under Rs. 35,000.

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is the best smartphone that I can get within this

or need to be inserted into the ear canal, and some

TABLET foR offICE WoRk

CAMERA foR CINEMAToGRAPHy PRoS

I want to buy a tablet for my official tasks but I

THE BEST WIDE ANGLE LENS foR ENTHUSIASTS

Which is the best wide angle lens to use for

What type of headphone is more comfortable for

What would be the best all-round camera to buy

I would like to understand whether my PC is good

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Anil Chopra, Editor

Happy Digital New Year!

ts very clear now that emerging

flexibility from IT to be able to use their

therefore put mobility, cloud, and

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