1. T communication bt ngun t nc no? (Latinh) C ngha g?

(Chung)
2. 80% l giao tip, 15% l ti nng l cu ni ca ai?
Kinixti
3. Trong giao tip nhm chc nng tm l bao gm?
ng vin, khch l, thit lp, cng c quan h
4. Chc nng chnh ca giao tip trong kinh doanh l g?
3 chc nng chnh: Thng bo, thuyt phc, th hin thin ch vi i tc
5. Nhm chc nng x hi bao gm nhng g?
- Thng tin
- T chc, phi hp hnh ng
- iu khin, iu chnh
- Ph bnh v t ph bnh
6. Cc tip xc trong giao tip:
-

Giao tip trc tip

Giao tip kinh doanh

Giao tip gin tip

7. Thng tin c truyn theo cp bc bao nhiu hng?

3 hng: i xung, i ln, ngang cp
8. Giao tip trong tha hip cn gi l?
1 phn thng, 1 phn thua
9. Nguyn l Ming bnh c nh, Cuc chi c tng bng 0 l giao tip kiu
cnh tranh.
10. Mt ci bnh cho tt c mi ngi, thnh cng ca ngi ny khng cn tr ngi
khc (Hp tc)
11. Nguyn tc KISS l g?
Keep it short & simple
12. Nguyn tc ABC l g?
Accuracy (Chnh xc)
Brevity (Ngn gn)
Clarify (R rng, sng sut)
13. Nguyn tc 5C l g?

Clear (R rng)
Complete (Hon thin)
Courteous (Lch s)
Consice (Ngn gn)
Correct (ng n)
14. Khong cch vng kinh doanh cn c gi l khong cch g?
Khong cch x hi
15. Khong cch vng c nhn cn c gi l khong cch g?
Khong cch ring t
16. Khong cch vng c nhn l bao nhiu?
Chu : 46 120 cm
Chu u: 60 125 cm
17. Tay o s mi di hn o vest t 1 n 1,5 cm
18. Nguyn tc ABC chung trong kinh doanh
Appearance
Behavior
Communication
19. Nguyn tc 6S
Stand, style
Smile
See
Shake hand
Say (Introduce yourself)
Speak (Recipients name)
20. Khi bt tay th dng tay no bt? Nguyn tc bt tay phi
21. Khi nam v n gp nhau, ai l ngi ch ng bt tay trc? N ch ng bt tay
trc.
22. Nc hoa c my loi chnh?
Gm 4 loi, phn bit theo nng tinh du: Perfume extract (15-40%); Eau de
Perfume (10-20%); Eau de Toillete (5-15%); Eau de Cologne (5-8%))
23. Ma h dng loi nc hoa no? Eau de Toillete (5-15%)

24. S hoa tng ngi Chu u (S l tr s 13)

25. o vest 3 cc th ci cc gia
26. o vest 2 cc th ci cc trn
27. Ngi m cc vest, ng ci li
28. Nn chn giy vo bui chiu, nu chn vo bui sng th nn mua hi rng
29. Nam gii khi giao tip trong kinh doanh ti k mc vest mu trng
30. i giy trng, mc vi vest en hoc xm
31. Mn n d, khng mun n na xp na v tr 4h20, nga
32. Cn n na, p na, xp v tr 4h40
33. Nguyn tc bd (bread drink)
34. Nguyn tc BMW (Bread Meal/ Meat Wine/Water)
35. Khi n c s ung vang trng v ru vang hng
36. Khi n tht s ung vang hoc hng
37. N kt hp ti a 3 mu trong trang phc
38. Hnh thc n gin nht ca tic ng l: cocktail
39. T th ng chun: 2h km 10 v 10h 10 pht (n)
40. Khi khng mun ung ru cng nc ngt th tay ngang ch ming ly
41. Hai kiu cm dao na: u, M (Ziczac)
42. Chin thut Th con sn st, bt con c r, a ra 1 s nhng b nh i tc
a ra nhng b ln hn.
43. Bi thuyt trnh hp l: B cc gm 10% m bi, 85% thn bi, 5% kt lun
44. K hiu OK i vi ngi Th Nh K v Brazil l bt lch s, i vi Php l s
0
45. m l ni chuyn v trao i, phn l quyt nh
46. Vn ha con ong: ngi phng Ty, vn ha con kin: ngi Phng ng
47. Khi nghe in thoi, nhc ng nghe, tr li t hi chung th 2
48. Bn cht ca m phn l g? Mc c gia cc bn.
49. Nghe bao gm my mc ? Khng nghe nghe v t nghe chn lc nghe chm
ch thu cm.
50. Mc ch ch yu ca giao tip: truyn t thng tin
51. Qu trnh giao tip din ra 2 chiu