Pre Test

1. What is Communication?
a) Exchanging thoughts, ideas, and messages through speech, writing, signals,
and body language
b) Imparting information
c) A system, such as mail, telephone, or television for sending and receiving
messages
d) All of the above
2. Which of the following is NOT a characteristic of the AGGRESSIVE communication
style?
a)
b)
c)
d)

Avoids direct communication

Loud voice
Interrupts
Poor listener

3. Which of the following is NOT a barrier to effective communication?

a)
b)
c)
d)
e)

Distraction
Noise and movement
Poor timing
Knowledge of subject
Asking questions

4. Why is it important to know your own communication style?

a) So you can feel good about yourself
b) To learn more about your personality
c) So you can adjust your style when communicating with others who may have
a very different style
d) So you can change everything about your personality
e) So you know if you have the "right" or "wrong" communication style
5. Which of these is most likely to result in poor communication?
a)
b)
c)
d)

Use of email
Messages sent by senior management
Long chain of command
Instant Messaging

Correct Answer : Thats right!

Wrong Answer: Not right!

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