Professional Documents
Culture Documents
Submitted To: - Submitted By: - : Jiwaji University Gwalior (MP.) Bhoopendra Pathak M.B.A. (Iii Sem)
Submitted To: - Submitted By: - : Jiwaji University Gwalior (MP.) Bhoopendra Pathak M.B.A. (Iii Sem)
GWALIOR (MP.)
DECLARATION
I Bhoopendra pathak declare that the Project Report entitled DMAT SERVICE IN
KCL with special reference to Karvy Consultant LTD. And its competitive funds are
submitted by me in the partial fulfillment of Master of Business of Administration from
Maharana Pratap College of Technology Gwalior.
I further declare that all the information, facts & figures furnished in this project Report
are based on my intensive research findings.
Bhoopendra Pathak
M.B.A.III sem.
M.P.C.T. Gwalior
ACKNOWLEDGEMENT
I take this opportunity to express my gratitude to Mr. NITIN TEMAK (Brach Manager)
for assigning this important project to me.
I am very grateful to Mr.Avnish sir, Mr. Jitu sir, Mr. Sandeep sir, and I am also
thankful to
Mr. Kanik karkhur sir and staff member of KCL for their valuable
Bhoopendra Pathak
M.B.A.III sem
M.P.C.T. Gwalior
PREFACE
CONTENT
About Karvy consultants ltd.
Company profile.
Organization
Karvy group.
Developments activities.
Achievements.
Types of Research
Sources of data.
Tools used.
Findings
Conclusion
Recommendation.
Bibliography
COMPANY PROFILE
ORGANISATION
KARVY GROUP
Post- session Report, the final report for the day, where the market and the
report itself is reviewed. To add to this repository of information, we
publish a monthly magazine Karvy------ The Finapolis Which analyzes the
latest stock market trends and takes a close look at the various
investment options, and product available in the market while a weekly
report, called Karvy Bazaar Baatein keeps you more informed on the
immediate trends in the stock market. In addition, our specific industry
reports give comprehensive information on various industries. Beside this,
we also offer special portfolio analysis packages that provide daily
technical advice on scrips for successful portfolio management and
provide customized advisory services to help you make the right financial
moves that are specifically suited to your portfolio.
The institutional broking arm of KARVY Stock Broking offers corporate
houses and institutions dealing capabilities on India leading stock
exchanges (NSE and BSE) in the cash and derivatives segments. This unit
has devised a process driven approach to address the needs of
institutional investors who have unique and specialized investment needs.
The institutional broking services desk is a specialized business unit
at KARVY that operates out of Mumbai, the financial capital of India and is
staffed with best-of-industry equity market professionals and highly skilled
dealers.
KARVY
also
supports
institutional
traders
through
their
issues
of
TTK
LIG
Limited,
Sirpur
Paper
Mills
Limited,
trusts,
and
Co-operative
banks,
Regional
Rural
Banks,
Companies.
Standard Operating Procedures - The dealers generate 2-way quotes
during the trading hours and match the institutional buyers and sellers.
The deal contract notes are generated and exchanged between the 2
parties. The fees are collected by raising debit notes on a monthly basis.
KARVY REALITY (INDIA) LIMITED
At Karvy Insurance Broking (P) Ltd. we provide both life and non-life
insurance products to retail individuals, high net-worth clients and
corporate. With the opening up of the insurance sector and with a large
number of private players in the business, we are in a position to provide
tailor made policies for different segments of customers. In our journey to
emerge as a personal finance advisor, we will be better positioned to
leverage our relationships with the product providers and place the
requirements of our customers appropriately with the product providers.
With Indian markets seeing a sea change, both in terms of investment
pattern and attitude of investors, insurance is no more seen as only a tax
saving product but also as an investment product. By setting up a
separate entity, we would be positioned to provide the best of the
products available in this business to our customers.
Our wide national network, spanning the length and breadth of India,
further supports these advantages. Further, personalized service is
provided here by a dedicated team committed in giving hassle-free service
to the clients.
QUALITY POLICY OF THE COMPANY:To achieve and retain leadership, Karvy shall aim for complete
customer
satisfaction,
by
combining
its
human
and
technological
Build-in-house
processes
that
will
insure
transparent
and
Provide high quality of work life for all its employees and equip
them with adequate knowledge and skills so as to respond to customers
needs.
STRATEGY OF THE COMPANY:Karvy believes that the foremost ingredient for success in the has been
the co-operation ability to continuously evolve both organizational
structure and product offerings, thereby remaining on the cutting financial
services.
Karvy believes that three capitals viz., financial, human and technology,
would drive the financials services sector in the future and draw the
boundaries for achieving leadership.
Karvy believes that customized solutions are now the key drivers for
market share and profit margins.
DEVELOPMENT ACTIVITIES:Karvy has sought to broaden the scope of its activities by examining all
sectors of the economy and by introduction new concepts, new
instruments and in some cases new institution to response to perceived
needs. In this regards, karvy developmental activities have encompassed
such
diverse
areas
as
financial
investment,
insurance,
depository
It has also been a pioneer in setting up PAN. TAN services, and also
setting up specialized institution in certain key sections.
1.
2.
3.
Financial centre.
4.
Banking centre.
5.
ACHIEVEMENTS:-
ICICI Bonds-March97.
ICICI Bonds-dec.97.
IDBI equity
Bank of Baroda
Corporation Bank.
BPL Ltd.
Birla 3M Ltd.
ICICI Bonds-96.
ICICI Bonds-97-II.
DEMAT ACCOUNT:Demat account is very much similar to saving current account of a bank,
with the only difference being that it deals with securities in electronics
form and not money .A demat account is just polite farewell to paperwork
and a warm welcome to greater efficiency and for that matter, security. A
Dmat account a unique, capital-market-investor-oriented
Benefits of the Demat account:
You can also receive your bonuses and rights into your depository
account as a direct credit, thus eliminating risk of loss in transit.
You can also expect a lower interest charge for loan taken against
demat
.this could result in a saving of about 0.25% to 1.5% some banks have
already announced this .
RBI has also reduce the minimum margin to 25% for loans
dematerialized securities as against 50% for loans against physical
securities
DEMATERIALISATION
Dematerialisation is a process in which you can convert physical
share certificates into electronic shares. Shares should have been
transferred
in
your
name
joint
names
before
sending
it
for
dematerialisation.
You have the option to hold shares either in the physical OR in the
dematerialized form. This is as per the Depositories Act, 1996.However,
when you buy shares you may receive delivery in the demat form as per
the option of the seller.
REMETRIALISATION:
It is the process by which a client can get his electronic holdings
converted into physical certificates. The client has to submit the
rematerialisation request to the DP with whom he has an account. The DP
enters the request in its system which blocks the clients holdings to that
extent automatically. The Issuer / R& T agent then prints the certificates,
dispatches the same to the client and simultaneously electronically
confirms the acceptance of the request to NSDL. Thereafter, the clients
blocked balances are debited.
PLEDGE:
To deposit personal property as security for a personal loan of money. If
the loan is not repaid when due, the personal property pledged shall be
forfeit to the lender. A client (pledged) having a beneficiary account with a
Depository Participant can pledge securities in electronic form against loan
/ credit facilities extended by a pledge, which too has a beneficiary
account with a Depository Participant.
Card
Why to open a demat account with karvy?
Karvy is Indias premier financial institution. It was setup in1982
and today has and first depository participants ,no.1 registrar and ISO
9002 company in India .And also has many achievement with over 10 lakh
investors having entrusted to keep stock there. Moreover, you have the
convenience of operating you demat account from any of the karvy
centers spreading across 46 cities in India
Online Demat service in karvy: Karvy provide facility to online demat services
Brokers have no fear of bad delivery while selling demat shares. Due to
this, they offer lower brokerage to you.As bad deliveries are eliminated
shares is not returned due to objections, resulting in saving of costs and
follow up.
Why should I buy shares in the demat form:The single biggest reason over buying shares in the physical form is that
demat shares credited to your account within 2 to 3 days after the end of
the settlement. This is unlike the average 30 to 40 days taken in receiving
back
physical
shares
from
the
R&T
Agent
and
sometimes
with
like client name, client address, joint holders name, account type, bank
account details for a give client id.
DRF
In order to get your shares converted from the physical to the electronic
form, you have to submit your certificates alongwith a request form asking
for the conversion. This request form is called a DRF or a Demat Request
Form.
S no.
Charge Head
Standard
Frequent/
Charges
Sub-brokers
1.
A/c opening.
Rs. 100
Rs.100
2.
Rs.300
RS.1250
3.
RS.2.25
per
ISIN
per
ISIN)
quarter
4.
As per respective As
state Act
per
respective
state Act
5.
Buy-
Market
and
Nil
rs.
500/-
for
debt instrument.
Sell market and off market
Rs.
500
for
...
Min 0.02%
instrument
instruction
(Min
)
for
each
instruction
6.
Rejection / fails.
Extra charges for processing of
7.
TIFDs
Submitted
late
Rs. 20
Rs 10
R. 10 per ISIN
transaction value )
*
On
the
execution
date
Rs. 35
Rs. 35
9.
Rs. 2
Rs.2
10.
Dematerialization.
Rs.20
Rs.20
11.
Closure of account.
Nil
Nil
12.
Pledge
creation
closure/
o.o2
Min 0.02%
(Min
Rs. 20)
Rs.20
Rs.20
Rs.
8/-per
debit
instruction
nil
for
Remat
Pledge Creation
Rs.25/-per instruction
Karvy reserves the right to revise the tariff structure from time to
time with a notice of 30 days. The notice may be given by ordinary post or
by an advertisement in a national daily.
RESEARCH METHODOLOGY
The main objective of a research is to find out the truth which is hidden
and which has not been discovered. According to advance learners
dictionary of current English the definition of research is:A careful investigation or enquiry especially through search for new facts
in any branch of knowledge
1.
b.
c.
d.
SOURCES OF DATA
The data needed data this study has been collected from two main
sources :1.
Primary sources.
2.
Secondary sources.
Primary data has been collected through wall structured Tele marketing,
campaigning, direct interview method.
Secondary data has helped in collecting information regarding history of
the company, division of the company etc. of market position of other
financial companies
TOOLS USED
Whatever we design of research study it is necessary to
collect relevant data. theus it is useful to consider methods of collecting
data and the quality of information produced,
a.
In this study the data was collected by means of questioning since the
method of observation is also used for checking the awareness regarding
the financial products.
The questionnaires were filled by using tested personal interviews.
b.
c.
2.
3.
4.
5.
SIGNIFICANCE
This area demands maximum benefits at minimum cost. An
investor as to decide in this electronic trading environment where he is
sake with his share holding and where we can get best service at
minimum cost. So my study is about whether the consumer is satisfied
with all these services that he is getting from different depository
participant in Morena and Gwalior
Consumer satisfaction can be defined as more that expected that is
one get more what he is expecting. So an investor finds himself satisfy
when he get services at there home and in the because share market is
the moist volatile market.
LIMITATION
DATA COLLECTION:
I collect the data through questionnaire, which is fill up by the people of
the Morena and Gwl. City. the purpose of data collection is know the
satisfaction of customer towards the Demat services in Gwalior .The
questionnaire is fill up the 75people.
DATA ANALYSIS
I have analyzed the data in following manner using following satisfaction
and dissatisfaction grounds:1. Choosing criteria.
2. Dissatisfaction ground.
3. Rating among companies.
4. No of a/c opened in Morena.
SAMPLING APROACH
There are basically two approaches to sampling:a.
Probability Sampling.
b.
c.
CUSTOMER SATISFACTION
1.
2.
Name
Gender
3.
Occupation
4.
Age
Yes
No
60%
40%
Yes
No
40%
60%
Profile
90%
For
general Other(tax
investment
saving)
10%
---
Yes
No
Cant say
40%
20%
40%
Good will
25%
Charges
30%
Service
20%
Safety
25%
Highly satisfy
60%
Satisfy
30%
Dissatisfy
10%
Charge
Less
Lack
Awareness
Trading
of
Recently
5%
20%
70%
5%
OCCUPATION
Service group
Business group
Other
INVESTMENMT
45%
40%
15%
Age group
Awareness
20-30 year
20%
30-40year
40%
40%
FINDINGS
1.
People are interested in share market by but they are not much
aware about the share market procedure.
2.
3.
4.
Other group people like agricultural are not aware and interested in
share market.
RECOMMENDATIONS
The detail study of the project idea to the following recommendation:1.
2.
3.
4.
CONCLUSION
Concerning
my
project
title
CONSUMER
SATISFACTISFACTION
2.
3.
I concluded by this that research that services and returns got more
importance than goodwill.
4.
In the last six month it has opened the maximum number of Demat
account at the time of new public issues than any other companies.
5.
BIBLIOGRAPHY
Books:
1.
2.
3.
4.