Communication

Skills
By
Nikhil Joshi
Lecturer in Language & Communication Skills
IT Dept.-GCET
E-mail: nikhiljoshi@gcet.ac.in
Blog: www.gcet-languageclub.blogspot.com

Introduction
The exchange of information, ideas and
knowledge between sender and receiver
through an accepted code of symbols.
Two way process
The term communication, derived from a
Latin term communicare.
Sender-Encoding-Mediums-DecodingReceiver-Feedback

Process of Communication
encode
Sender

decode
Medium

Feedback

Receiver

Noise in Communication

Physical Noise (channel)

Psychological Noise
Reasons:
Faulty background, surrounding noise, high
volume, illegible handwriting
Ambiguous sentence structure, faulty
grammar, misspelling, incorrect
pronunciation or punctuation

General & Technical

Communication
General:

Technical:

Contains a general
message
Informal in style and
approach
No set pattern
Mostly oral
Not always for a specific
audience
No use of technical terms
or graphics

Contains a technical
message
Mostly formal in style and
approach
Follows a set pattern
Both oral and written
Always for a specific
audience
Frequently involves
jargons, graphics etc.

Meaning in Communication
Language employs a combination of words
to communicate ideas in a meaningful way.
By changing the word order in a sentence,
you can change its meaning, and make it
meaningless.
E.g.: I eat rice only.
I only eat rice.

Characteristics of Language
1-Artificial:
Its a man made system.
Man modifies meanings of words as per the
need.
E.g. nice-means good
Its Latin root nescire means to be
ignorant
And in 13th century it meant stupid, foolish

Characteristics of Language
2-Resticted:
When we think and translate our thoughts
into language, some meaning is lost in
process.
E.g.-my school

Characteristics of Language
3-Abstract:
It represents a generalized idea.
E.g.-dress, table
4-Arbitrary:
No direct relationship between word and
the object it represents.
E.g.-table can be called anythinng

Characteristics of Language

5-Creative:
Generates many words in many meanings.
E.g.-mouse, virus, edutainment
6-Repititive:
It improves or reduces effectiveness of
communication.
E.g.-A couple of girls are riding their bicycles.
All of you meet together to see me in the afternoon
at 3 p.m.

Characteristics of Language
7-Recursive:
No limit of any potential length of a
sentence.
Generates any number of additional parts
in a sentence.
He borrowed a pen from mewhich was
not mine.and was given to me by someone

Levels of Communication

Extra personal
Intra personal
Inter personal
Organizational (-internal operationalexternal operational-personal)
Mass (large reach-impersonal-presence of a
gatekeeper)

Flow of Communication

Downward
Upward
Lateral or Horizontal
Diagonal or Cross-wise

Communication Networks

Formal Network:
Chain network
Y- network
Wheel network
Circle network
All channel network

Communication Networks

Informal Network:
Single strand
Gossip
Probability
Cluster

Technical Communication

Oral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences

Written Forms
Memos
Letters
E-mails
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals

Conclusion
Your communication skills can make a
difference between being hired and fired.
Will will find a way.
Practice makes a man perfect
*****

Thank you
nIKHIL jOSHI

e-mail:
nikhiljoshi@gcet.ac.in
nikhileshjoshi@yahoo.co.in

My Websites:
www.geocities.com/nikhiljoshi/saregama
www.nikhiljoshi2007.blogspot.com
www.gcet-languageclub.blogspot.com