Servicenow

Contact Information
37-12-14,Plot No-27,
NGGO's Colony,
Pattabhi Reddy Gardens,
Visakhapatnam-07
IN +91-910-093-4572
IN +91 891 2728543
US 201-210-8616
Email: contact@21cssindia.com
Website: www.21cssindia.com

Online
Corporate
Training

1. Introduction to Service
Now
Introduction to service now instances &
Process
b) SNC Navigations
c) SNC Applications and Modules
d) Forms,Lists and Tables Process

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

2. Configuring Users and

Groups
a) Users
b) Groups
c) Roles

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

3. Basic Forms and List

Modifications
a) Personalizing Forms
b) Personalizing Lists
c) Introduction to Fields

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

4. Scripting
a) Client Side scripting
i) Client Scripts (Intro, How to write and use)
ii) UI Policy (Intro, How to write and use)

b) Server Side scripting

i) UI Action (Intro, How to write and use)
ii) Business Rules (Intro, How to write and
use)
iii) Script Include

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

5. Tables and Columns

a)

Introduction, schema map, creating

tables adding fields etc.

6. Applications and
Modules
a) Creating and modifying applications and
modules and other related activities
h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

7. Update Set
a) Introduction to update set
b) Creating an update set.
c) Using an update set.

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

8. Reports, Gauges and

HomePage
a) Introduction to Reports, Gauges and
Homepages
b) Creating Reports, Gauges and
Homepages
c) Creating a UI Page, Script Includes

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

9. CMS Portal
a) Creating CMS pages
b) Linking pages
c) Creating sections and adding sections
to pages.

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

10. Service Catalog

a) Introduction to Items and Categories
b) Record Producers
c) Introduction to Variables and Variable
Sets.
d) Creating workflows
e) Associating workflows to Items

h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

11 .Introduction to SLA
12. Scheduled Jobs and
Imports
13. Inbound Email
Actions
14. Access Control Rules
(ACL)
15. Shortcuts in Service
h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w
Now

16. Data Imports

a) Creating and defining transform maps
b) Creating transform scripts

17. Best Practices in

Service Now
18. Miscellaneous
information
h t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w