1) Your opinion about the performance of your two-wheeler?

a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied

2) What kind of financial support would you prefer
a. low initial payment b. low documentation
e. low EMI

c. low rate of interest d. zero interest

3) What factor do you consider most important in choosing your two-wheeler?

a. design b. price c. power & pick-up d. low maintenance e. mileage
4) How did you come to know about this brand?
a. friends b. relatives c. news papers d. television e. if others ,specify
5) Advertisements & sales promotions give me a lot of information to buy a two-wheeler
a.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree
6) What feature attracted you towards Honda ?
a. style b. acceleration c. riding comfort d. others
7) Your overall rating about Honda is
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied
8) How was your experience after using the bike
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied
9) Your opinion about the services provided by the dealers?
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied
10) How do you rate cleanliness and comfort of service, reception & customer Waiting
lounge/ area?
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied
11) What is your opinion related to availability of spare parts.
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied
12) Your opinion about the free service, warranties & your bikes performance?
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied
13) what is your overall service experience at this dealership?
a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied

14) Based on your experience would you recommend this vehicle to others?
a. Definitely will b. probably will c. might or might not d. probably will not e. definitely
will not
15) Is service workshop open at your convenient time
a.Yes, b.No
16) Are all your requests were listened and registered in the job card completely
a.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree
17) Are you getting clear explanation of service to be perform charges and esteemed delivery
time
a.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree
18) My vehicle is thoroughly inspected before servicing
a.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree
19) Are you getting vehicle on promise delivery time
a.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree
20) Are you getting vehicle returned thoroughly cleaned and checked and after service
a.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree