1. Gossip 2. Speaking negative 3. Judging 4. Complaining 5. Making Excuses and passing on the blame 6. Making exaggerations and embroidery 7. Confusing facts with opinions Follow HAIL Honesty, be clear and straight Authenticity, be yourself Integrity, be your word Love, wish them well Register- use depth and power with your voice Timbre- sound rich, smooth, warm Prosody- the way you vary your voice Pace- slow down speech to emphasize a point Silence- is okay, better than uhms, can be powerful Pitch- can change the way you convey a message Volume- the more quiet you are the more one has to pay attention