eTOM

Richar O. Contreras
Universidad Nacional de Colombia

RESOURCE - BILLING & REVENUE MANAGEMENT

RESOURCE MEDIATION &

REPORTING

RESOURCE DATA
COLLECTION & DISTRIBUTION

RESOURCE MEDIATION & REPORTING

Resource Mediation & Reporting processes manage resource events by correlating and formatting them into a
useful format. These processes include the mediation and reporting of resource records.

MEDIATE RESOURCE USAGE RECORDS

The purpose of the Mediate Usage Records processes is to validate, normalize, convert and correlate usage records
collected from various pieces of equipment in the network. It also removes any duplicate usage records that have
already been processed.

RESOURCE DATA COLLECTION & DISTRIBUTION

Resource Data Collection & Distribution processes interact with the resource and service instances to intercept
and/or collect usage, network and information technology events and other management information for
distribution to other processes within the enterprise.
Client processes for this management information perform usage reporting and billing activities, as well as Fault and
Performance analysis of resources and services. These include Resource Performance Management, Service Quality
Management and Service & Specific Instance Rating.

COLLECT MANAGEMENT INFORMATION & DATA

The Collect Management Information & Data processes are responsible for collection of management information
and data records from resource and service instances and other enterprise processes.

PROCESS MANAGEMENT INFORMATION & DATA

The responsibilities of this process include, but are not limited to:
Identifying the intended recipient processes, resource instances or service instances to determine the appropriate
processing required.
Filtering and/or low level correlation of the management information and/or data based on well-defined criteria.
Aggregating or disaggregating the management information and/or data to provide summarized Versions.
Formatting the management information and/or data into a form suitable for the intended recipient before
distribution.

DISTRIBUTE MANAGEMENT INFORMATION & DATA

Distribute processed management information and/or data to resource instances, service instances or other
processes within the enterprise for further analysis and/or reporting.