April 15-----------------March15-----------------Jun 15------------------Jul15

1. TOS: What a person should know when he joins FB, i) What facebook wants ii)
What we support iii) Cross functional shadowing
2. SOP list: Checking i) FB specific
groups one must have in the begining
3. Laundry List: i) Diagram

ii) HCL

iii) All the access or unix

ii)Process

4. Escalation Matrix: i) FYI (FB FTE employee)

ii) Problem (problem is comin
g to you),
iii) Forwarding (assigning to FTE of FB)
5. On call responsibilities (Response, Roles, how to handle escalation matrix)
6. Scope (Define)-----Nishant is going to find the Document
et

----------RACI she

7. Weekly report (Should be sent by Thursday evening)

8. Monthly governance (With Kevin and Gene Page- Conducted by Nishant)
9. Training Calendar (around June 15)
10. Value Portal (from June 15)
11. Hi5 from jun 15 ( one to one meeting with Nishant)
12. Customer Satisfaction : CSA
13. Within June 15 we should be ready to be on call******************
14. Status tool
Only in the case of On call (Unbreak now situation)
(Lead)
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