START

SOALAN 3

Customer feedback

Is he or she behaving
nicely?
No

YE

Ask them to fill in

the customer
feedback form

Take notes and get

good information
and ask qualifying
question

Pause ,breathe and

think rationally

Listen attentively

Is the customer finished

venting?

Identify the
problem
No
Do you know how to
correct the
problem ?
YE

YE
Ask qualifying
question

Correct the problem,

Get all the

information you
need.
END
START
Additional restore
SOALANtype
1. option

Check whether the

problem is still persist.

Os running ?

System crash or
Run post restore
Restore
Run System
required
FormatRestore
the
in
performance impact
fault message Contact
utilities component
restore
computer
normal mode Verifyobserved
appears on console customer
YeNo
No Ye
Ye
No

Restart and
reboot the
computer

END
SOALAN 2

START

Computer boots every

time ?

Does the computer

turn on ?

YE

No

Adequate power
source and
environement

YE

No

Does computer
beep ?

Power supply
unstable ,
replace power
supply
YE

Power switch
working ?

No

Motherboard
troubleshoot
chart

Any hardware or
software
changes
recently ?

Test the power

supply , is it
damaged ?

Remove and
reinstall the
parts , if its works
the power supply
is not enough

YE
Replace switch
or substitute
front panel reset
button.

YE
S
Replace the
power supply

END