Alysha Aitken CV page 1/2

0425 817 321

Curiculum Vitae of

ALYSHA AITKEN

alysha.aitken@gmail.com
https://alyshaaitken.wordpress.com/

A journalism graduate with exceptional communication skills, a keen eye for detail and a creative mindset. I have
strong research and writing skills with demonstrated ability to present messages in a clear, concise and articulate
manner. In my current role, I have gained experience building and driving online engagement through platforms such
as Instagram, Facebook and LinkedIn. I am a fast learner and enthusiastic team player who is interested in a
challenging and rewarding role.

Education
RMIT University - Melbourne, Australia
2011 2013
Bachelor of Communication (Journalism)
Major: Politics and Business

Key Skills
-

Exceptional writing and communication skills

Excellent research and editing skills
High attention for detail

Strong customer focus

Proficient in MS office and various social media sites
Basic experience in Final Cut, Adobe InDesign, Adobe
Photoshop Audacity, SoundSlides

Work Experience
Aitken Real Estate Digital Marketing Executive
Melbourne, Australia
December 2015 - Present
- Organising and producing creative copy
- Creating unique and shareable digital content, including video media
- Overseeing and managing social media activity across various platforms (Facebook,
Instagram, WordPress, LinkedIn, etc.)
- Uploading/scheduling content via social media scheduling tools
- Tracking audience engagement and performance, and tailoring content accordingly
- Monitoring media (social, industry and national) for relevant issues and key topics
- Engaging with consumers via online social media channels, with a view to providing improved customer service
- Assisting the administration team with office tasks and other ad hoc duties as required
STA Travel Travel Expert
Melbourne, Australia
June 2015 December 2015
- Planning, preparing and costing itineraries for clients
- Using various booking systems to secure holidays, such as Amadeus, 1Source and BIFA/BIFL.
- Collecting and processing payments
- Advising clients on travel arrangements, e.g. visas and passports
- Issuing tickets for travel, accommodation vouchers and all relevant documentation
- Keeping clients up to date with any changes
- Dealing with complaints, changes or refunds
- Following the sales process for every enquiry
- Working to and exceeding monthly individual revenue targets
- Participating in in-house training and toolbox meetings
- Minimising operating costs, particularly those resulting from ticketing reporting errors and passenger
compensation issues
Mammoth Mountain Ski Area Team Leader
Mammoth Lakes, California
November 2014 April 2015
- Managed and trained team of six front line employees
- Monitoring employees work quality for safety and liability
- Performance management with my team
- Sizing and fitting skis/snowboards and protective equipment

Alysha Aitken CV page 2/2

Providing guests with an overview on how to correctly operate the equipment

Determining guests abilities to make appropriate ski run recommendations
Processing cash, credit card and gift card transactions
Setting up and managing the premium rental service
Handling guest concerns and queries with a high degree of professionalism and understanding

JB Hi-Fi Senior Sales Assistant

Melbourne, Australia
May 2013 November 2014
- Providing excellent customer service by assisting customers in the selection and purchase of items
- Processing cash and credit card transactions accurately and efficiently
- Using Shopkeeper POS system
- Arranging finance options for customers
- Handling customer concerns and queries in a professional and diplomatic way
- Highlighting special promotions to customers
- Undertaking stocktake and inventory management
- Experience working across different departments
Cue Clothing Co. Sales assistant
Melbourne, Australia
June 2011 May 2013
- Approaching customers and helping them with their needs
- Operating the tills, including cashing up and completing paper work at the start and end of shift
- Assisting the management team in maximising the stores sales and profitability
- Assisting customers with their enquiries
- Maintaining the cleanliness of the retail shop at all times

Placement/ Volunteer Experience

Whitelion Youth Mentor
Melbourne, Australia
December 2015 Present
- Supporting a young person to join a club or organisation and helping them to build up the confidence to
become, and remain, involved in their chosen activities
mX Intern
Melbourne, Australia
July 2013
- Conducting interviews
- Writing articles and briefs which were published
- Completing morning tasks such as following up rumour files
Herald Sun, True Crime Scene Intern
Melbourne, Australia
June 2013
- Court reporting
- Researching past crimes and writing feature stories
- Completing FatWire/FatPix training
- Using News Machine and News Text
The Herald & Weekly Times (HWT) Intern
Melbourne, Australia
November 2011
- Conducting interviews (for stories and vox pops)
- Writing an article which was published
- Accompanying journalists on assignments
Riding for the Disabled (RDA) Volunteer leader
Moorabbin, Australia
December 2009 August 2012
- Greeting and explaining procedures to large school groups
- Ensuring special equipment is available and correctly fitted to each rider
- Assisting riders to carry out the coachs instructions
- Completing paperwork as instructed by the coach
References are available upon request