Professional Documents
Culture Documents
Distribution Key Points
Distribution Key Points
2.0
3.0
Customer Service
3.1
Customer Service Policy
3.2
Levels of customer service
3.3
How customer service is measured
4.0
Channel of Distribution
4.1
Channel Objective
4.2
Channel Option
4.3
Channel Characteristics
4.4
Market Characteristics
4.5
Product Characteristics
4.6
Competitive Characteristics
4.7
Company Characteristics
4.8
Channel Structure
5.0
6.0
6.2
6.3
6.4
7.0
Logistics Processes
7.1
Key logistics processes
7.2
Tools and Techniques
8.0
9.0
Cost Relationship
9.1
Number of Depots and Costs Involved
9.2
Total Logistic costs
9.3
Primary Transport Costs
9.4
Inventory holding costs
9.5
Storage Costs
9.6
System costs
9.7
Local delivery costs
1.0