Annual service review

Name of Service:

70 and 72 Worting Road

The quality rating for this care home is:

three star excellent service

The rating was made on:

A quality rating is our assessment of how well a care home, agency or scheme is
meeting the needs of the people who use it. We give a quality rating following a full
review of the service. We call this review a key inspection
We do an annual service review when there has been no key inspection of the service in
the last 12 months. It does not involve a visit to the service but is a summary of new
information given to us, or collected by us, since the last key inspection or annual
service review.

Has this annual service review changed our opinion of the service?

No

You should read the last key inspection report for this service to get a full picture of how
well outcomes for the people using the service are being met.
The date by which we will do a key inspection:
Name of inspector:

Date of this annual service review:

Peter McNeillie

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Information about the service

Address of service:

70 and 72 Worting Road

Basingstoke
Hampshire
RG21 8TP

Telephone number:

01256844057

Fax number:
Email address:
Provider web address:

Name of registered provider(s):

Advance Housing and Support Ltd

Conditions of registration:
Category(ies) :

Number of places (if applicable):

Under 65
Over 65

learning disability

Conditions of registration:
The maximum number of service users to be accommodated is 8.
The registered person may provide the following category/ies of service only: Care
home only - (PC) to service users of the following gender: Either Whose primary care
needs on admission to the home are within the following categories: Learning disability
(LD).
Have there been any changes in the ownership, management or the No
services registration details in the last 12 months?
If yes, what have they been:
Date of last key inspection:

Date of last annual service review (if

applicable):
Brief description of the service
70/72 Worthing Road is a care home owned and managed by Advance Housing and
Support Ltd registered to provide care, support and accomodation for to to eight
persons with a learning disability.
All of the residents are accomodated in their own single bedrooms in a home that
consists of two semi-detached properties converted into one which is located in a
residential area within walking distance of Basingstoke town centre close to shops and
community facilities.
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Annual Service Review

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Service update since the last key inspection or annual service review:
What did we do for this annual service review?
We looked at all the information that we have received, or asked for, since the last key
inspection or annual service review.
This included:
The annual quality assurance assessment (AQAA) that was sent to us by the service.
The AQAA is a self-assessment that focuses on how well outcomes are being met for
people using the service. It also gave us some numerical information about the service.
Information we have about how the service has managed any complaints.
What the service has told us about things that have happened in the service; these are
called notifications and are a legal requirement.
The previous key inspection and the results of any other visits that we have made to
the service in the last 12 months.
Relevant information from other organizations.
What other people have told us about the service including responses to a CQC
satisfaction survey completed by residents staff and health /social care professionals.
What has this told us about the service?
The home sent us their annual quality assurance assessment (AQAA) when we asked
for it. It was clear and gave us all the information we asked for. We looked at the
information in the AQAA and our judgment is that the home is still providing an
excellent service and that they know what improvements they need to make.
Responses by staff social care professionals, health care professionals and residents
our satisfaction survey was positive. Staff told us: Prior to be employed criminal record
bureau checks and references were carried out, they received a good induction and
training, are well supported and are aware of the procedures to follow should they
suspect any residents is being abused.
Residents or their representatives wrote: "I am helped here every day and the staff are
really kind." " I have live here for x years, everything has been just fine. I wish for
nothing more."
Health care professionals told us the home is good at caring and supporting residents,
and addressing their needs and treating them as individuals.
In their AQAA the agency told us We do the following to ensure that race, gender
identity, disability, sexual orientation, age, religion and belief are promoted and
incorporated into what we do;
As part of induction all staff within Advance receive training on Equality and Diversity,
through the Inclusion Unit. Work is done on a continous basis for service users to have
a greater understanding and acceptance of equality and diversity. Advance developed a
Diversity Strategy and Planning Group which created a dedicated strategy and action
plan for better meeting the needs and aspirations of diverse groups within the
communities that Advance serves. This document is publically available and is called
Serving Diversity.The organisation has policies and procedures covering equality and

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diversity to ensure that the needs and preferences of minority groups are recognised
and met in service delivery, governance, contracting and employment. We also have
policies and procedures to prevent and intervene when discriminatory behaviour is
directed at our Service Users. We carry out comprehensive staff training on Equality
and Diversity Strengthened our diversity focus and our capacity to meet diversity
objectives. Promoted more inclusion of Service Users via advisory and focus groups,
conferences and through the carrying out of a Service User Diversity Survey.Updated
Key documents including Complaints,information Application Form, and T.S
Agreements into other languages.Procured a Translation Line.Incorporated the use of
photosymbols which have been used across a number of documents.Updated the
application process etc to enable collection of diversity data for analysis."
Future developments include: "Extend membership of the Diversity Strategy and
Planning Group to include Service Users. Collate and analyse comprehensive
information about our service user profile to enable more strategic planning of services
to meet the diverse needs of service users and also to ensure: the use of equal
opportunities and anti discriminatory practice in access to accommodation and
services, culturally sensitive services, accessible accommodation, including a Disabled
Access Strategy, accessible communications. Including providing accessible
communication training, We are piloting Equality Impact Assessments for new Policies
and procedures."
"More responsive to Service User views Better collection of data for monitoring
performance Embedding of involvement activities Improved communication with staff
via Advance Update and road shows Research and development of the potential of
assistive technology within Advance services and beyond to improve independence
opportunities for Service Users. Pilots on service evaluation and the Recovery model for
people with mental health problems. Improved Health and Safety Audit Forms. User
friendly formats have been produced to promote independence for service users; all
views of individuals are respected actioned and recorded promptly. Regular monthly
discussions are encouraged to gain views of the all individuals service users and staff.
New staff member, and staff team have been consistent, reliable, flexible, to met the
needs of the service users."
Future plans include:
"More involvement and consultation with hard to reach groups. Enlisting the support of
HILT, a partner organization with experience of working with Service Users with
complex needs. Design and introduce effective mechanisms to ensure the views of
tenants, service users and clients are heard better and taken into account more in the
design and delivery of housing, support and employment services and in the
governance of Advance, thereby making Advance a truly user led organization. This will
include the development of a process for feeding peoples person centered plan
objectives into organizational planning. Communicating better with hard to reach
groups, through Communication Group. Expand the range of initiatives designed to
ensure the services Advance provides reflect the diversity of the communities in which
we operate and addresses the needs of individuals and groups that are underprovided
for elsewhere. Better record keeping, through new policy and procedures Extending the
use of REACH and DREEM by completing the design and implementation of Advances
Quality Management System. This will incorporate outcome-focused quality monitoring
processes as well as service standards and key performance indicators designed to
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meet internal and external requirements. DREEM and the new REACH standards for
supported living will be used to help improve the quality of our services. It is intended
that the Quality Management System will be comprehensive, and make a significant
contribution to actual service delivery. More accessible services, via the Disability
Access Strategy Better Complaints Responses, through training on Customer Care Use
of IT to increase efficiency. Planning to carry out IT skills assessments and training for
more staff. More work needs to be done with user friendly formats so service users can
gain, maintain, or develop life skills."
The home has shown that they have managed issues well. No complaints have been
received by CSCI the previous regulator or CQC since the last inspection. They work
well with us and have shown us that their service continues to provide good outcomes
for people who use the service.

What are we going to do as a result of this annual service review?

We are not going to change our inspection plan, and will do a key inspection by 17th
November 2011.
However we can inspect the service at any time if we have concerns about the quality
of the service or the safety of the people using the service.

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Reader Information
Document Purpose:

Annual service review

Author:

CQC

Audience:

General Public

Further copies from:

0870 240 7535 (national contact centre)

Our duty to regulate social care services is set out in the Care Standards Act 2000.
The content of which can be found on our website.

Helpline:
Telephone: 03000 616161
Email: enquiries@cqc.org.uk
Web: www.cqc.org.uk
We want people to be able to access this information. If you would like a copy of the
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Copyright (2009) Care Quality Commission (CQC). This publication may be
reproduced in whole or in part, free of charge, in any format or medium provided that it
is not used for commercial gain. This consent is subject to the material being
reproduced accurately and on proviso that it is not used in a derogatory manner or
misleading context. The material should be acknowledged as CQC copyright, with the
title and date of publication of the document specified.

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